Dear Revdex.com,Dell representative *** contacted Mr*** *** and worked with him to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell
Advanced Resolution Team
Dear Revdex.com, Our records indicate the customer has blocked any calls coming from Dell to confirm and has stated he wants no further calls from Dell and if he receives any he will consider it harassmentSince the customer will not accept calls we will be unable to assist in resolver the complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** apologized for the problemsNo further changes will be made to the resolution and we have provide a link for the customer to review that will explain the concernsSKU # 41YJN /Product # J4CPH / Description: PRC,SKL,I7-6700,3.4,65W,8M,VPR *** Our representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is sending the customer a replacement battery to resolve his issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the discount offered for the out of warranty repairBecause there is no information showing the customer contacted prior to the warranty expiring Dell position remains unchangedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Robert TullochOur representative has been in contact with the customer and dispatched onsite serviceOur records indicate the service is complete, however; the customer has not responded to
subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Today’s Date: 03/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their Dell unitAt this time the agent has issued service repairs on the systemThe customer has advised the agent he is now satisfied with the serviceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been assigned to this case and has been in contact with the customer by phone. *** has explained to the customer Dell is unable to sell the customer an Accidental Damage Coverage Contract once the purchased computer has been accidentally damaged; therefore, there is a fee for this repair. In the interest of customer satisfaction, Dell has offered the customer a very nice discount; but at present the customer has declined the offer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and decide they will accept the generous offer; Dell will be happy to reopen the case and have *** assist the customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that the unit is being serviced at the depotWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued an onsite service to repair the customer’s computer which she reports has resolved her issue. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.***/Contact or for online assistance at www.***/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Dell representative, ***, closed this case as Mr*** ins not responsive to calls and voice mailsMore than attempts to contact were all unsuccessfulOur representative remains available to assist in resolving the issues as reported in Mr***’s complaint
Our representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory to meI have been sending emails to Mr*** and called him left him VM but no response from him
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The person who called me was very impatient and unprofessionalHe acted like he just wanted to get rid of the client asapEven the email he sent contains multiple typing, formatting and grammar errorsThat shows how professional he is and his BAD attitudeIf the tech team was here to make clients unhappy, this guy who called me was to make clients hopeless about DELLHe even said "if the laptop was defective I would have returned within days".(If you dont believe me go check phone recordings!) Are you fking kidding me? Didn't you read my original message?? The laptop showed no sign of hard drive failure except sometimes it gives blue screen and reboots itself and it got burned because I was trying to figure out reason why it reboot itself by using Dell System Detect!! If it was not defective at the first place, why it had hard drive failure after one+ month of use under completely condition???? Are you saying that's just the quality of a $laptop??? The only thing the technician did was to open the defective laptop and put a new hard drive onHe said DELL forgot to send me the USB or disk to install OS and called DELL and ordered for meHowever, after more than one week I received nothingI emailed DELL and was told OS was pre-imgaed in the hard drive the technician replaced for me and I should be able to install OS myselfI tried all kinds of methods but didnt workSo I called DELL again and was told by another rep the OS was not pre-imaged properly on the hard drive so he had to sent me a USB for the OSSo I waited for the USBLuckily DELL really shipped it this time and I received itI plugged the USB in, followed all the instructions and installed OSAfter almost one month finally I can use this stupid laptop againGuess what happened? See the attached pictureI'm getting the "blue screens" again!!! It was the same blue screen with what I saw before!! Are you saying after one month the hard drive will be burned again and I should prepare for that? Seriously DELLI spent $for this laptop and all I got is a defective laptop, poor customer services and endless hopeless about your companyDo something useful!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am getting the assistance from dell to try and fix my laptop but how long am I expected to keep getting warranty fixes? until it runs out and then I am left with a faulty machine that has never worked correctly from the start?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Again, I am going to stick to the factsPrior to my purchase there were no questions for me to ask the Dell financial departmentThe advertisement clearly states that all new Alienware computers qualified for the promotion financingThe ad for the promotional financing explicitly says that all new Alienware computersSomething that clearly stated doesn't warrant questioning from the customer. When it comes to the Dell Outlet, it is illegal for a company to list a product as new, when they themselves do not consider it to be newDell has clearly intended to mislead the customer by calling something they know to be used, NewThe fact that they have a hidden webpage that explains that New doesn't really mean an item is new, is very misleadingNo customer would ever come across that page unless they did an extensive search and had a reason to do so. The following is my opinion; In all honestly, I don't really see how Dell can defend themselves for thisI am a moderately intelligent person and I was tricked by Dell into believing I bought something that was New and it was used, so I can only imagine how many other people this happens tooThere are numerous reports of Dell doing this online alreadyIf listing used products as new is legal, could you please explain that to me? I feel that a business has a responsibility to be honest and accurateDell is feeling more like a used car dealership that misleads their customersBut most vile of all, the cherry on top of this turd of a sundae that Dell has whipped up, they are more than happy to offer their own in house financingSo now not only does Dell get to get rid of their used products for more than they are worth, they get to make interest off you while they do it. I realize this this is a legal document and I should respond in a more professional matter, it's just every time I open a response from Dell in regards to this it is the same thingThey refuse to acknowledge what they are doing and then insist they are in the rightI honestly feel that a jury of my peers would be able to not only relate to my situation but also agree that Dell is intentionally defrauding customers. If possible, I would appreciate an email or phone call from the Revdex.com to discuss this further.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I realize if will take a billing cycle for a refund credit to appear on my monthly statementCharges and credits are posted to my charge account daily as they are submittedI am checking my charge card account every day to see if Dell has issued a refundA refund from Dell has not been posted to my account despite my daily calls to Dell requesting a refund and their assurance that this will happen quickly I shipped the item back to Dell on January 28, today is March and I have not received a refund It is unreasonable and unprofessional to expect customers to wait over a month for a refund, and insulting to promise a refund in hours or three day and not deliver the refund as promised I am now concerned that Dell may be experiencing financial problems and can not deliver the refund as promisedThis is by far the worst experience I have ever had with a simple refundThe representative *** has not been helpful at all! He provided absolutely no useful information and did not issue my refund as promised He asked me to stop calling, I asked him to deliver the refund he promised *** provide extremely poor customer service, the worst of all the people I've talked to at DellHe just wanted me off the phone so he hung up, the worst customer service I've ever experiencedDell should be embarrassedExtremely poor business practice.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer due to the situation a refund will be processed for the missing softwareThe representative continue to maintain ownership of the account and will update the customer once the credit has postedThe representative respectfully denied the customer’s request for reimbursement of his amazon orderWe remain available to assist the customer and ask that he follow upThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have reviewed the documents provided by the customer and attached to the compliantThe ad does not offer what the customer continues to claimDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Our records indicate the representative followed up with the customer on 6/1/as requestedThe representative provided the information requested in regards how to extend the warrantyThe customer also voiced concern about the screen resolution was different on the replacement and the LCD had to be replacedThe customer wanted to confirm if there were any issues in the future would he receive the sameThe customer was informed to provide the reference number of the onsite and the he can also refer to his original order which shows the higher resolutionPlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Dell representative *** contacted Mr*** *** and worked with him to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell
Advanced Resolution Team
Dear Revdex.com, Our records indicate the customer has blocked any calls coming from Dell to confirm and has stated he wants no further calls from Dell and if he receives any he will consider it harassmentSince the customer will not accept calls we will be unable to assist in resolver the complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** apologized for the problemsNo further changes will be made to the resolution and we have provide a link for the customer to review that will explain the concernsSKU # 41YJN /Product # J4CPH / Description: PRC,SKL,I7-6700,3.4,65W,8M,VPR *** Our representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is sending the customer a replacement battery to resolve his issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the discount offered for the out of warranty repairBecause there is no information showing the customer contacted prior to the warranty expiring Dell position remains unchangedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Robert TullochOur representative has been in contact with the customer and dispatched onsite serviceOur records indicate the service is complete, however; the customer has not responded to
subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Today’s Date: 03/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their Dell unitAt this time the agent has issued service repairs on the systemThe customer has advised the agent he is now satisfied with the serviceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been assigned to this case and has been in contact with the customer by phone. *** has explained to the customer Dell is unable to sell the customer an Accidental Damage Coverage Contract once the purchased computer has been accidentally damaged; therefore, there is a fee for this repair. In the interest of customer satisfaction, Dell has offered the customer a very nice discount; but at present the customer has declined the offer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and decide they will accept the generous offer; Dell will be happy to reopen the case and have *** assist the customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that the unit is being serviced at the depotWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued an onsite service to repair the customer’s computer which she reports has resolved her issue. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.***/Contact or for online assistance at www.***/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Dell representative, ***, closed this case as Mr*** ins not responsive to calls and voice mailsMore than attempts to contact were all unsuccessfulOur representative remains available to assist in resolving the issues as reported in Mr***’s complaint
Our representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory to meI have been sending emails to Mr*** and called him left him VM but no response from him
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The person who called me was very impatient and unprofessionalHe acted like he just wanted to get rid of the client asapEven the email he sent contains multiple typing, formatting and grammar errorsThat shows how professional he is and his BAD attitudeIf the tech team was here to make clients unhappy, this guy who called me was to make clients hopeless about DELLHe even said "if the laptop was defective I would have returned within days".(If you dont believe me go check phone recordings!) Are you fking kidding me? Didn't you read my original message?? The laptop showed no sign of hard drive failure except sometimes it gives blue screen and reboots itself and it got burned because I was trying to figure out reason why it reboot itself by using Dell System Detect!! If it was not defective at the first place, why it had hard drive failure after one+ month of use under completely condition???? Are you saying that's just the quality of a $laptop??? The only thing the technician did was to open the defective laptop and put a new hard drive onHe said DELL forgot to send me the USB or disk to install OS and called DELL and ordered for meHowever, after more than one week I received nothingI emailed DELL and was told OS was pre-imgaed in the hard drive the technician replaced for me and I should be able to install OS myselfI tried all kinds of methods but didnt workSo I called DELL again and was told by another rep the OS was not pre-imaged properly on the hard drive so he had to sent me a USB for the OSSo I waited for the USBLuckily DELL really shipped it this time and I received itI plugged the USB in, followed all the instructions and installed OSAfter almost one month finally I can use this stupid laptop againGuess what happened? See the attached pictureI'm getting the "blue screens" again!!! It was the same blue screen with what I saw before!! Are you saying after one month the hard drive will be burned again and I should prepare for that? Seriously DELLI spent $for this laptop and all I got is a defective laptop, poor customer services and endless hopeless about your companyDo something useful!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am getting the assistance from dell to try and fix my laptop but how long am I expected to keep getting warranty fixes? until it runs out and then I am left with a faulty machine that has never worked correctly from the start?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Again, I am going to stick to the factsPrior to my purchase there were no questions for me to ask the Dell financial departmentThe advertisement clearly states that all new Alienware computers qualified for the promotion financingThe ad for the promotional financing explicitly says that all new Alienware computersSomething that clearly stated doesn't warrant questioning from the customer. When it comes to the Dell Outlet, it is illegal for a company to list a product as new, when they themselves do not consider it to be newDell has clearly intended to mislead the customer by calling something they know to be used, NewThe fact that they have a hidden webpage that explains that New doesn't really mean an item is new, is very misleadingNo customer would ever come across that page unless they did an extensive search and had a reason to do so. The following is my opinion; In all honestly, I don't really see how Dell can defend themselves for thisI am a moderately intelligent person and I was tricked by Dell into believing I bought something that was New and it was used, so I can only imagine how many other people this happens tooThere are numerous reports of Dell doing this online alreadyIf listing used products as new is legal, could you please explain that to me? I feel that a business has a responsibility to be honest and accurateDell is feeling more like a used car dealership that misleads their customersBut most vile of all, the cherry on top of this turd of a sundae that Dell has whipped up, they are more than happy to offer their own in house financingSo now not only does Dell get to get rid of their used products for more than they are worth, they get to make interest off you while they do it. I realize this this is a legal document and I should respond in a more professional matter, it's just every time I open a response from Dell in regards to this it is the same thingThey refuse to acknowledge what they are doing and then insist they are in the rightI honestly feel that a jury of my peers would be able to not only relate to my situation but also agree that Dell is intentionally defrauding customers. If possible, I would appreciate an email or phone call from the Revdex.com to discuss this further.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I realize if will take a billing cycle for a refund credit to appear on my monthly statementCharges and credits are posted to my charge account daily as they are submittedI am checking my charge card account every day to see if Dell has issued a refundA refund from Dell has not been posted to my account despite my daily calls to Dell requesting a refund and their assurance that this will happen quickly I shipped the item back to Dell on January 28, today is March and I have not received a refund It is unreasonable and unprofessional to expect customers to wait over a month for a refund, and insulting to promise a refund in hours or three day and not deliver the refund as promised I am now concerned that Dell may be experiencing financial problems and can not deliver the refund as promisedThis is by far the worst experience I have ever had with a simple refundThe representative *** has not been helpful at all! He provided absolutely no useful information and did not issue my refund as promised He asked me to stop calling, I asked him to deliver the refund he promised *** provide extremely poor customer service, the worst of all the people I've talked to at DellHe just wanted me off the phone so he hung up, the worst customer service I've ever experiencedDell should be embarrassedExtremely poor business practice.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer due to the situation a refund will be processed for the missing softwareThe representative continue to maintain ownership of the account and will update the customer once the credit has postedThe representative respectfully denied the customer’s request for reimbursement of his amazon orderWe remain available to assist the customer and ask that he follow upThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have reviewed the documents provided by the customer and attached to the compliantThe ad does not offer what the customer continues to claimDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Our records indicate the representative followed up with the customer on 6/1/as requestedThe representative provided the information requested in regards how to extend the warrantyThe customer also voiced concern about the screen resolution was different on the replacement and the LCD had to be replacedThe customer wanted to confirm if there were any issues in the future would he receive the sameThe customer was informed to provide the reference number of the onsite and the he can also refer to his original order which shows the higher resolutionPlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc