Complaint: ***
I am rejecting this response because: The police would not give me a police report and they still should be responsible for the tablet they sent me the tablet label and gave me a vogues tracking # to track the package with the tablet in it the tablet was also under warranty until March 2015.If they had given me a correct tracking # we could find the tablet but they gave me a bar code instead and now they say they won't be responsible for the tablets loss or thief The police don't want to cooperate either and refuse to give me a report they just gave me a case # which won't work.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order verification team to resolve the matterPlease note that
replacement order# *** was delivered to Mr*** on January 29th, under Pilot Shipment# ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: NO Resolution was offered they didn't offer a replacement did not offer a on site tech neitherIm Fed up going to take this to court..
Regards,
*** ***
Today’s Date: 11/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** **, to address the contents of their correspondenceWe thank the
customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have not yet received a refund for this order. I will accept this issue as closed as soon as I see the refund post to my bank account
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated he was supposed to have additional funds added to his gift card Our records indicate the customer received the refund to his gift card and was updated by our representative Should the customer need further assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
http://***
http://***
http://***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered on May 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerCustomer purchased system from retailer and will need to work with the retailer directly if she wishes to have a refundDell can dictate how the store address the issue in regards to refund but Dell has supported the system under the terms and condition of the warranty
Advanced Resolution Group
Incident
*** Dell Inc
Complaint Details
$Dell Inspiron
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s full refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: When I order something I expect it to be deliveredTo cancel the order because you didn't have the Item is terrible customer serviceTo not inform me that you were canceling it is even worseTo then inform me that you actually do have the Item in Stock but I have to buy it full price "because you ran out of the item at that price is downright scammy"What dell is doing is drawing people to their site with low prices and then canceling the discounted item in the hope that you bought other full priced items while you were buying that oneWhat's worse is they had the nerve to tell me that they actually had the Item but I would have to buy it at basicly full price because it was no longer discounted even though they just told me they cancelled it because it was out of stockFull blown Internet Bait and Switch
Regards,
*** ***
Revdex.com:
I do not wish this complaint to be closed, as it has still not yet been resolved We are still waiting for Dell to send us another computer Apparently there is not one available or there is another problem? I would like for this case to remain open until I have received a replacement for the computer with which we've been having all of these problems
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** has been in contact with the customerThe representative assisted in getting the out of warranty repair charged and set upOnce the repair is completed the representative will follow up with shipping informationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve this matterOur representative
informed Mr*** of the terms and conditions of gift cards
***Please note that the gift cards in question are considered invalid; therefore, they are not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell does not say why don't qualify for rebate card that was offered onlineThey only say called and told don't qualify by rebate department because listed I returned the TVI never returned buy stated would if don't get the full offerI was told on May and that it was taken care of and can expect in email but never gotWhy do not qualify which is what asked rep and she could not answer why?
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionPlease note that the representative also verified system configuration under order# *** / service tag# *** and confirmed that Mr*** received what was ordered; therefore, his request for a replacement unit with upgrades was respectfully deniedThe customer is welcome to go back to the retailer to discuss the configuration and return optionsRegarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Today’s Date: 01/17/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states their
order was canceled without notificationAt this time the agent took the customers feedback and apologized for the inconvenience causedThe agent offered a 5% discount towards a future purchase and passed along said feedback to the appropriate teamDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns remaining in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell makes it sound as if I just wanted something after the factWhich is completely not trueI was one of the "lucky" people who got to the item and had it in my cart and tried to pay IMMEDIATELYTheir website said I had minutes to complete the transactionThey took it from my cart within minutesI checked out IMMEDIATELYThey gave my product to someone elseThere is nothing to say but that that is wrongIn *** you can't take something out of someone's hands and sell it to someone elseThat they think it's okay to do online is wrongFurther, it's a terrible business practice.
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesHowever, if the customer did not receive the e-gift card we ask to please contact the agent, ***@Dell.com, in order to address this. Our records show no attempt since the last response to contact the agent have been madeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any further questionsSincerely, Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the monitors order was canceled due to order verification
issues and cannot be reinstatedThe representative also explained the terms and conditions of sale
***
Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a purchase of the same model monitors; however, Mr*** elected not to accept our offer of assistanceHis request for any additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe days warranty is a courtesy by Dell not something a customer may purchaseDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: The police would not give me a police report and they still should be responsible for the tablet they sent me the tablet label and gave me a vogues tracking # to track the package with the tablet in it the tablet was also under warranty until March 2015.If they had given me a correct tracking # we could find the tablet but they gave me a bar code instead and now they say they won't be responsible for the tablets loss or thief The police don't want to cooperate either and refuse to give me a report they just gave me a case # which won't work.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order verification team to resolve the matterPlease note that
replacement order# *** was delivered to Mr*** on January 29th, under Pilot Shipment# ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: NO Resolution was offered they didn't offer a replacement did not offer a on site tech neitherIm Fed up going to take this to court..
Regards,
*** ***
Today’s Date: 11/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** **, to address the contents of their correspondenceWe thank the
customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have not yet received a refund for this order. I will accept this issue as closed as soon as I see the refund post to my bank account
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated he was supposed to have additional funds added to his gift card Our records indicate the customer received the refund to his gift card and was updated by our representative Should the customer need further assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
http://***
http://***
http://***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered on May 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerCustomer purchased system from retailer and will need to work with the retailer directly if she wishes to have a refundDell can dictate how the store address the issue in regards to refund but Dell has supported the system under the terms and condition of the warranty
Advanced Resolution Group
Incident
*** Dell Inc
Complaint Details
$Dell Inspiron
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s full refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: When I order something I expect it to be deliveredTo cancel the order because you didn't have the Item is terrible customer serviceTo not inform me that you were canceling it is even worseTo then inform me that you actually do have the Item in Stock but I have to buy it full price "because you ran out of the item at that price is downright scammy"What dell is doing is drawing people to their site with low prices and then canceling the discounted item in the hope that you bought other full priced items while you were buying that oneWhat's worse is they had the nerve to tell me that they actually had the Item but I would have to buy it at basicly full price because it was no longer discounted even though they just told me they cancelled it because it was out of stockFull blown Internet Bait and Switch
Regards,
*** ***
Revdex.com:
I do not wish this complaint to be closed, as it has still not yet been resolved We are still waiting for Dell to send us another computer Apparently there is not one available or there is another problem? I would like for this case to remain open until I have received a replacement for the computer with which we've been having all of these problems
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** has been in contact with the customerThe representative assisted in getting the out of warranty repair charged and set upOnce the repair is completed the representative will follow up with shipping informationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve this matterOur representative
informed Mr*** of the terms and conditions of gift cards
***Please note that the gift cards in question are considered invalid; therefore, they are not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell does not say why don't qualify for rebate card that was offered onlineThey only say called and told don't qualify by rebate department because listed I returned the TVI never returned buy stated would if don't get the full offerI was told on May and that it was taken care of and can expect in email but never gotWhy do not qualify which is what asked rep and she could not answer why?
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionPlease note that the representative also verified system configuration under order# *** / service tag# *** and confirmed that Mr*** received what was ordered; therefore, his request for a replacement unit with upgrades was respectfully deniedThe customer is welcome to go back to the retailer to discuss the configuration and return optionsRegarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Today’s Date: 01/17/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states their
order was canceled without notificationAt this time the agent took the customers feedback and apologized for the inconvenience causedThe agent offered a 5% discount towards a future purchase and passed along said feedback to the appropriate teamDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns remaining in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell makes it sound as if I just wanted something after the factWhich is completely not trueI was one of the "lucky" people who got to the item and had it in my cart and tried to pay IMMEDIATELYTheir website said I had minutes to complete the transactionThey took it from my cart within minutesI checked out IMMEDIATELYThey gave my product to someone elseThere is nothing to say but that that is wrongIn *** you can't take something out of someone's hands and sell it to someone elseThat they think it's okay to do online is wrongFurther, it's a terrible business practice.
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesHowever, if the customer did not receive the e-gift card we ask to please contact the agent, ***@Dell.com, in order to address this. Our records show no attempt since the last response to contact the agent have been madeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any further questionsSincerely, Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the monitors order was canceled due to order verification
issues and cannot be reinstatedThe representative also explained the terms and conditions of sale
***
Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a purchase of the same model monitors; however, Mr*** elected not to accept our offer of assistanceHis request for any additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe days warranty is a courtesy by Dell not something a customer may purchaseDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc