Complaint: ***
I am rejecting this response because:The information in the company's response is blatantly falseThe Dell representative (***) continues to make statements to try and make this go awayI explicitly told him multiple times on the phone that I DID NOT accept the resolution of sending the system to the service depot, and I never requested (by any stretch of the imagination) that no further contact be made, as *** statesThis response only reinforces the company's use of deceptive and statements and tactics to try and avoid any responsibility for selling a fundamentally broken productFurther, the Dell representative (***) has on multiple occasions (via phone) used demeaning and bullying language to try to get me to agree to a resolution that I repeatedly have to tell him I will not acceptI DO NOT accept this response and will continue to pursue what I feel is a fair resolution, and will separately pursue further action around the bullying tactics Dell has used to try to get me to agree to their preferred resolution which leaves me no better off
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementFurthermore, our representative also provided the customer with a copy of the credit memoShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm disappointed that I was not given anything in compensation for the hassle and confusion, but I have been given my refund
Regards,
*** ***
Today’s Date: 02/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * *** , to address the contents of their correspondenceAt
this time the customer has been credited and the agent has confirmed as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com should there be any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsShe informed our representative by e-mail that she took the unit to *** *** and the issue has
been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Now I'm waiting for working laptop from Dell. Thank you for help!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the additional informationThe representative *** is working on a resolution since there has been receiving error due to the way items were returnedWe do apologize for the customers experience and delay with a resolutionThe representative may also be reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative assisted in expediting the credit process and confirmed the credit has postedIf the customer has any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has made attempts to contact me during my work hoursI work in a hospital and unable to accept private phone calls during my business hoursJust because they attempted to respond to the complaint I filed and were unsuccessful in reaching me does not absolve them of their wrongdoing in the first placeThe matter is not resolvedI have made in excess of 10+ phone calls to Dell and the only reply I have received is after I filed the Revdex.com complaintThe matter is not resolved
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provided a return shipping labelThe credit will process once the unit is received inWe request that the customer communicate with the representative once the system has been shipped backThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: We did not want a replacementDue to the horrible experience we had with Dell's customer support, over hours on the phone and afternoons I needed to take off work to deal with Dell's faulty computer, we wanted a refundIf something happens with this system, I do not have the time to go through an ordeal like this again*** (the person who wrote their response) was extremely rude and disrespectful on the phone with me when responding to the Revdex.com complaint which is why I declined a follow up phone call from himI can only hope that the 'replacement' is a fully operating and functional piece of equipment.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Phillip W***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been informed the box that arrived at the Depot did not contain the computer system. MrW*** has been asked to check about their local area and to let Dell know if they are able to find the system. If so, Dell will be happy to have it reviewed for service within the Terms and Conditions of the hardware warranty. The last communication shared by the customer indicates MrW*** was not yet able to locate the computer system, so it is possible he may be filing a police report with their local authorities. Dell considers this matter addressed and we have closed the case; however, should the customer have additional concerns they may reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an
investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to ***At this time Dell is working with *** to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, ***, contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s account and should be reflected on her next billing statement Our representative followed up to relay this information and the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the depot service is complete and the system returned to Ms***She has not responded to subsequent contact attemptsWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Our records indicate the representative *** reached out to the customer to assist himThe representative explained the depot found no hardware issues but a corrupted operating systemThe representative waiting for the customer to respond so the operating software can be reinstalled
Please have the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** followed up with the customer and authorized a returnAt this time the representative is working with the receiving and credit departmentThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the concerns of Mr*** ***. Our records indicate the replacement system has been delivered to Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell ExperienceOur representative, Sabrina, may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:The information in the company's response is blatantly falseThe Dell representative (***) continues to make statements to try and make this go awayI explicitly told him multiple times on the phone that I DID NOT accept the resolution of sending the system to the service depot, and I never requested (by any stretch of the imagination) that no further contact be made, as *** statesThis response only reinforces the company's use of deceptive and statements and tactics to try and avoid any responsibility for selling a fundamentally broken productFurther, the Dell representative (***) has on multiple occasions (via phone) used demeaning and bullying language to try to get me to agree to a resolution that I repeatedly have to tell him I will not acceptI DO NOT accept this response and will continue to pursue what I feel is a fair resolution, and will separately pursue further action around the bullying tactics Dell has used to try to get me to agree to their preferred resolution which leaves me no better off
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementFurthermore, our representative also provided the customer with a copy of the credit memoShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm disappointed that I was not given anything in compensation for the hassle and confusion, but I have been given my refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Today’s Date: 02/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * *** , to address the contents of their correspondenceAt
this time the customer has been credited and the agent has confirmed as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com should there be any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsShe informed our representative by e-mail that she took the unit to *** *** and the issue has
been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Now I'm waiting for working laptop from Dell. Thank you for help!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the additional informationThe representative *** is working on a resolution since there has been receiving error due to the way items were returnedWe do apologize for the customers experience and delay with a resolutionThe representative may also be reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative assisted in expediting the credit process and confirmed the credit has postedIf the customer has any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has made attempts to contact me during my work hoursI work in a hospital and unable to accept private phone calls during my business hoursJust because they attempted to respond to the complaint I filed and were unsuccessful in reaching me does not absolve them of their wrongdoing in the first placeThe matter is not resolvedI have made in excess of 10+ phone calls to Dell and the only reply I have received is after I filed the Revdex.com complaintThe matter is not resolved
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provided a return shipping labelThe credit will process once the unit is received inWe request that the customer communicate with the representative once the system has been shipped backThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: We did not want a replacementDue to the horrible experience we had with Dell's customer support, over hours on the phone and afternoons I needed to take off work to deal with Dell's faulty computer, we wanted a refundIf something happens with this system, I do not have the time to go through an ordeal like this again*** (the person who wrote their response) was extremely rude and disrespectful on the phone with me when responding to the Revdex.com complaint which is why I declined a follow up phone call from himI can only hope that the 'replacement' is a fully operating and functional piece of equipment.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Phillip W***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been informed the box that arrived at the Depot did not contain the computer system. MrW*** has been asked to check about their local area and to let Dell know if they are able to find the system. If so, Dell will be happy to have it reviewed for service within the Terms and Conditions of the hardware warranty. The last communication shared by the customer indicates MrW*** was not yet able to locate the computer system, so it is possible he may be filing a police report with their local authorities. Dell considers this matter addressed and we have closed the case; however, should the customer have additional concerns they may reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an
investigationDue to that investigation it was found that some of our gift card information was mistakenly sent to ***At this time Dell is working with *** to identify the customers and taking corrective actionThe customers’ information has not been reported to any of the credit bureausDell representative, ***, contacted the customer and confirmed this information with the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s account and should be reflected on her next billing statement Our representative followed up to relay this information and the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the depot service is complete and the system returned to Ms***She has not responded to subsequent contact attemptsWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Our records indicate the representative *** reached out to the customer to assist himThe representative explained the depot found no hardware issues but a corrupted operating systemThe representative waiting for the customer to respond so the operating software can be reinstalled
Please have the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** followed up with the customer and authorized a returnAt this time the representative is working with the receiving and credit departmentThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the concerns of Mr*** ***. Our records indicate the replacement system has been delivered to Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell ExperienceOur representative, Sabrina, may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc