Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, product return for display monitor order# *** has been processedOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Phillip W***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been informed the box that arrived at the Depot did not contain the computer system. MrW*** has been asked to check about their local area and to let Dell know if they are able to find the system. If so, Dell will be happy to have it reviewed for service within the Terms and Conditions of the hardware warranty. The last communication shared by the customer indicates MrW*** was not yet able to locate the computer system, so it is possible he may be filing a police report with their local authorities. Dell considers this matter addressed and we have closed the case; however, should the customer have additional concerns they may reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I have contacted the company with ample time back in September spoke to various representatives and I told them my warranty will expire soon Ms.*** told me to don't worry she will extend my warranty until January 16,in the mean time I sent my computer to the depot in which I was told I have to pay out of pocket for the repairs due to my warranty has expired, their is no communication among themselves! I had to explain the situation and I told them I was told not to worry about the charges that is when I told them to soeak to a manager in which he did not know anything or was aware of my plus emails I have from this company of negligent people! So I received it back running very slow Mr.*** was stating he was sure my computer has been repaired he kept calling me during my work hours in which I emailed him directly and told him to please call me when I am not at work I specifically gave him my work hours from 3:pm unril 12:00am eastern timeSo finally he calls me an insist my computer is working he got upset and logged in my pc we went through various websites he told me it is the website that is slow that is when I specifically told him at my job the pc runs smooth no delay then I got pop up errors he then went to settings to stop the pop up but then the website would freeze he proceeds to tell me it is normalI told him I have mbs as speed through my usb he insisted to cut me off as I spoke telling me it is repaired nothing wrong with it I told him check the speed test website and after seeing that he kept quiet and I asked him is this after one hour he admitted it was not he got upset I can tell by his voice and told me just send it in I will personally make sure it is working! So I waited another week and got on weekend I have off only Saturday and Sunday to do my errands I get his call at work hours on Tuesday in which I could not pick up I checked the pc and emailed him that the unit is still slow and took a video and he sends me a email that my warranty is over he can't do nothing else! I was in warranty in September for labor and sofware issues they sent me plus emails to no avail they had about six or seven people logging in my pc try this try that call us back if u have issues and when my warranty expired send it in! I am very disappointed in this Company very Unprofessional very belittling sooke to me in a manner like I an below him I don't appreciate the way they run as a company and as a business they have the worst Head people working for them I could have been fired for receiving calls during work hours I specifically gave my time hours I WORK IN A HOSPITAL LIKE REALLY THIS IS MESSED UP! DELL IS THE WORST COMPNAY EVER V RY DISSAPOINTED!Regards,*** ***
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s full refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I do not wish this complaint to be closed, as it has still not yet been resolved We are still waiting for Dell to send us another computer Apparently there is not one available or there is another problem? I would like for this case to remain open until I have received a replacement for the computer with which we've been having all of these problems
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This does not address the matter of my laptop being defective upon opening it out the boxI do not want a refund, I offered that as an option. Not selling properly working laptops are foraing the consumers into buying extended warranties and also we are getting refurbished goods not brand newI do not feel comfortable either with this company having my laptop again for the second time for this same issue that they couldn't repair the first timeThere is obviously a larger iasue with this laptop that they appear not to want to cover, not skilled enough to repair the first chance, I gave them they sent back still defective, and my personal information I am uncomfortable with because a tracking app was on my device when it came back that I didnt authorize.
Regards,
*** ***
Today’s Date: 12/14/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, ** ***, to address the contents of their correspondenceThe customer
states an order with a gift card was placed but canceledHe is requesting a refund of the gift cardAt this time the agent researched the matter and found the following. The DPID or Dell Pin Identification is not pulling up any informationThe customer stated he threw away the gift card and he no longer has possession of the card and cannot provide any further informationThe agent apologized and informed the customer that unless we have the correct DPID information we will not be able to confirm the existence of the gift cardFurther more the agent checked with the gift card team and was informed that they will not be able to get any information without the order information or the gift card numberThe customer is understandably upset, however there Dell requires a form of evidence of the gift card in order to move forwardWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have more information to provide on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: there are too many people having the same issue with this product. The part is flawed. I have tried to contact Dell plenty of times to get the matter resolved the earliest being just months after I purchased my pc. I can't even purchase the part from Dell to replace it myself. There is nothing I can do about Dell not taking care of the matter. But how the matter has been handled dating back to is unacceptable to me. Dell is a large company and they are aware that there is a problem with these pc's breaking at the hinges and they refuse to do anything about it. I will never buy another Dell product againTheir old products were sturdy and well crafted and their new pc's are made with cheap materials
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Dell representative, ***, is working with the customer and the credit verification department to resolve this matter
Should the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the
customer and, per the terms and conditions of the Sale, respectfully denied the request for a new replacement systemDue to the expired warranty contract, our representative offered, as a goodwill gesture, depot serviceHowever; it was declined and there has been no response to subsequent contact attemptsOur representative remains available should the customer change his mindSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsShe informed our representative by e-mail that she took the unit to *** *** and the issue has
been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show
that the necessary credits for order# *** have been processedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
http://***
http://***
http://***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered on May 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provided a return shipping labelThe credit will process once the unit is received inWe request that the customer communicate with the representative once the system has been shipped backThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent is processing a return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative Prawin contacted the customer confirmed the system is working as designedThe representative requested pictures of the LCD issue the customer was concerned aboutAfter reviewing the pictures it was determined there was no issue with the alignmentPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have been in contact with *** and he was very nice I received my laptop today and all of the issues seem to have been fixed, however now my mouse does not work I am feeling very frustrated I have sent a message to *** and will await his response, but I have little to no faith in this product at this time I have lost so much work at home and now I will be forced to send my computer off again for another week and half
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We did not want a replacementDue to the horrible experience we had with Dell's customer support, over hours on the phone and afternoons I needed to take off work to deal with Dell's faulty computer, we wanted a refundIf something happens with this system, I do not have the time to go through an ordeal like this again*** (the person who wrote their response) was extremely rude and disrespectful on the phone with me when responding to the Revdex.com complaint which is why I declined a follow up phone call from himI can only hope that the 'replacement' is a fully operating and functional piece of equipment.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, product return for display monitor order# *** has been processedOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Phillip W***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been informed the box that arrived at the Depot did not contain the computer system. MrW*** has been asked to check about their local area and to let Dell know if they are able to find the system. If so, Dell will be happy to have it reviewed for service within the Terms and Conditions of the hardware warranty. The last communication shared by the customer indicates MrW*** was not yet able to locate the computer system, so it is possible he may be filing a police report with their local authorities. Dell considers this matter addressed and we have closed the case; however, should the customer have additional concerns they may reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I have contacted the company with ample time back in September spoke to various representatives and I told them my warranty will expire soon Ms.*** told me to don't worry she will extend my warranty until January 16,in the mean time I sent my computer to the depot in which I was told I have to pay out of pocket for the repairs due to my warranty has expired, their is no communication among themselves! I had to explain the situation and I told them I was told not to worry about the charges that is when I told them to soeak to a manager in which he did not know anything or was aware of my plus emails I have from this company of negligent people! So I received it back running very slow Mr.*** was stating he was sure my computer has been repaired he kept calling me during my work hours in which I emailed him directly and told him to please call me when I am not at work I specifically gave him my work hours from 3:pm unril 12:00am eastern timeSo finally he calls me an insist my computer is working he got upset and logged in my pc we went through various websites he told me it is the website that is slow that is when I specifically told him at my job the pc runs smooth no delay then I got pop up errors he then went to settings to stop the pop up but then the website would freeze he proceeds to tell me it is normalI told him I have mbs as speed through my usb he insisted to cut me off as I spoke telling me it is repaired nothing wrong with it I told him check the speed test website and after seeing that he kept quiet and I asked him is this after one hour he admitted it was not he got upset I can tell by his voice and told me just send it in I will personally make sure it is working! So I waited another week and got on weekend I have off only Saturday and Sunday to do my errands I get his call at work hours on Tuesday in which I could not pick up I checked the pc and emailed him that the unit is still slow and took a video and he sends me a email that my warranty is over he can't do nothing else! I was in warranty in September for labor and sofware issues they sent me plus emails to no avail they had about six or seven people logging in my pc try this try that call us back if u have issues and when my warranty expired send it in! I am very disappointed in this Company very Unprofessional very belittling sooke to me in a manner like I an below him I don't appreciate the way they run as a company and as a business they have the worst Head people working for them I could have been fired for receiving calls during work hours I specifically gave my time hours I WORK IN A HOSPITAL LIKE REALLY THIS IS MESSED UP! DELL IS THE WORST COMPNAY EVER V RY DISSAPOINTED!Regards,*** ***
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s full refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I do not wish this complaint to be closed, as it has still not yet been resolved We are still waiting for Dell to send us another computer Apparently there is not one available or there is another problem? I would like for this case to remain open until I have received a replacement for the computer with which we've been having all of these problems
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This does not address the matter of my laptop being defective upon opening it out the boxI do not want a refund, I offered that as an option. Not selling properly working laptops are foraing the consumers into buying extended warranties and also we are getting refurbished goods not brand newI do not feel comfortable either with this company having my laptop again for the second time for this same issue that they couldn't repair the first timeThere is obviously a larger iasue with this laptop that they appear not to want to cover, not skilled enough to repair the first chance, I gave them they sent back still defective, and my personal information I am uncomfortable with because a tracking app was on my device when it came back that I didnt authorize.
Regards,
*** ***
Today’s Date: 12/14/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, ** ***, to address the contents of their correspondenceThe customer
states an order with a gift card was placed but canceledHe is requesting a refund of the gift cardAt this time the agent researched the matter and found the following. The DPID or Dell Pin Identification is not pulling up any informationThe customer stated he threw away the gift card and he no longer has possession of the card and cannot provide any further informationThe agent apologized and informed the customer that unless we have the correct DPID information we will not be able to confirm the existence of the gift cardFurther more the agent checked with the gift card team and was informed that they will not be able to get any information without the order information or the gift card numberThe customer is understandably upset, however there Dell requires a form of evidence of the gift card in order to move forwardWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have more information to provide on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: there are too many people having the same issue with this product. The part is flawed. I have tried to contact Dell plenty of times to get the matter resolved the earliest being just months after I purchased my pc. I can't even purchase the part from Dell to replace it myself. There is nothing I can do about Dell not taking care of the matter. But how the matter has been handled dating back to is unacceptable to me. Dell is a large company and they are aware that there is a problem with these pc's breaking at the hinges and they refuse to do anything about it. I will never buy another Dell product againTheir old products were sturdy and well crafted and their new pc's are made with cheap materials
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Dell representative, ***, is working with the customer and the credit verification department to resolve this matter
Should the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the
customer and, per the terms and conditions of the Sale, respectfully denied the request for a new replacement systemDue to the expired warranty contract, our representative offered, as a goodwill gesture, depot serviceHowever; it was declined and there has been no response to subsequent contact attemptsOur representative remains available should the customer change his mindSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsShe informed our representative by e-mail that she took the unit to *** *** and the issue has
been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show
that the necessary credits for order# *** have been processedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
http://***
http://***
http://***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered on May 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provided a return shipping labelThe credit will process once the unit is received inWe request that the customer communicate with the representative once the system has been shipped backThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent is processing a return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative Prawin contacted the customer confirmed the system is working as designedThe representative requested pictures of the LCD issue the customer was concerned aboutAfter reviewing the pictures it was determined there was no issue with the alignmentPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have been in contact with *** and he was very nice I received my laptop today and all of the issues seem to have been fixed, however now my mouse does not work I am feeling very frustrated I have sent a message to *** and will await his response, but I have little to no faith in this product at this time I have lost so much work at home and now I will be forced to send my computer off again for another week and half
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We did not want a replacementDue to the horrible experience we had with Dell's customer support, over hours on the phone and afternoons I needed to take off work to deal with Dell's faulty computer, we wanted a refundIf something happens with this system, I do not have the time to go through an ordeal like this again*** (the person who wrote their response) was extremely rude and disrespectful on the phone with me when responding to the Revdex.com complaint which is why I declined a follow up phone call from himI can only hope that the 'replacement' is a fully operating and functional piece of equipment.
Regards,
*** ***