Complaint: ***
I am rejecting this response because: I provided the request information, however Dell is not making any effort to solve the problemI will never buy again any product from this companyPlease cancel also my Dell financial account.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***Our records show that a replacement order# *** was delivered to Mr*** on April 26, under FedEx tracking# ***As a onetime gesture of goodwill and in the interest of customer satisfaction, a credit for the warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur records indicate the replacement system has been delivered and the customer
verified it has been receivedOur representative supplied the customer with shipping labels to return the original systemWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s account and should be reflected on her next billing statement Our representative followed up to relay this information and the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe days warranty is a courtesy by Dell not something a customer may purchaseDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
I have continuously been ignoredMy requests are very reasonable and inline with the company's own policyHowever, they have reasserted their nonexistent actions as grounds for disregarding the appropriate actionsThis company continues to be difficult and the person of contact has been of no assistance
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerWe understand the customers desire to get the coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resale or donationPer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersIf the customer can confirm who owns the TV order and it is registered in the correct name the representative is ready to assistIf it has not been registered please do so using the link www.Dell.com/RegisterPlease have the customer contact the representative by email at ***@Dell.com with any additional concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell
was gracious enough to provide me with a new tablet after multiple unsuccessful attempts to repair my unit. Regrettably the new product is also faulty. This new tablet suffers from severly poor wifi connectivity and a bed touch screen on the left half inch when in portrait mode. I have reached out to Satish at Dell customer support this morning at 3a.mbut have not received a response yet.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementFurthermore, our representative also provided the customer with a copy of the credit memoShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:Dell doesn't have the parts in stock, hundreds of other people on social media are complaining about Dell doing the same thingDell has no intentions of fixing the computerI paid $for something that I have not been able to use for two monthsI want a refund and I will return the computerI do not want another message telling me to contact *** *in IndiaI will never purchase another Dell and thousands of other dissapointed customers have said the sameDell will be obsolete soon
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** assisted in getting the funds moved back to the gift card and confirmed with the customerPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the depot service is complete and the system returned to Ms***She has not responded to subsequent contact attemptsWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** will maintain ownership of the accountThe representative has authorized a refurbished exchange to be sentThe representative will update the customer once shipping information is available and confirm receiptSincerely, FID *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative, *** has been instrumental in assisting the customer with the full refund. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems the representative confirmed the system was return after depot serviceThe customer was still having problems the representative authorized an onsite to replace partsOur records indicate from the onsite technician that parts replacement has resolved the problemOur follow up calls to the customer to confirm no further issues have gone unansweredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note, the warranty expired on March 3, 2016; therefore, Ms*** purchased an out of
warranty service under order number ***Due to an unresolved issue, our representative processed a Depot service, which was completed on January 18, and the unit was delivered to Ms*** on January 19, under FedEx tracking number ***As a onetime gesture of goodwill and in the interest of customer satisfactions, she was already provided a 10% discount of the repair on January 11, Her request for a full refund of the repair cost was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative has followed up and offered to bring the system into the Depot for reviewThe customer may also try providing very Detailed pictures for review
Sincerely,
Advanced Resolution Group
FID # *** Dell
Today’s Date: 06/28/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states Microsoft Office software purchased is not functioning as intendedThe customer cannot active the product due to an error with the product keyAt this time the agent has attempted to contact the customer without success. We ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative *** reached out to the customer to assist himThe representative explained the depot found no hardware issues but a corrupted operating systemThe representative waiting for the customer to respond so the operating software can be reinstalled
Please have the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: I provided the request information, however Dell is not making any effort to solve the problemI will never buy again any product from this companyPlease cancel also my Dell financial account.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***Our records show that a replacement order# *** was delivered to Mr*** on April 26, under FedEx tracking# ***As a onetime gesture of goodwill and in the interest of customer satisfaction, a credit for the warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur records indicate the replacement system has been delivered and the customer
verified it has been receivedOur representative supplied the customer with shipping labels to return the original systemWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s account and should be reflected on her next billing statement Our representative followed up to relay this information and the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe days warranty is a courtesy by Dell not something a customer may purchaseDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
I have continuously been ignoredMy requests are very reasonable and inline with the company's own policyHowever, they have reasserted their nonexistent actions as grounds for disregarding the appropriate actionsThis company continues to be difficult and the person of contact has been of no assistance
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerWe understand the customers desire to get the coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resale or donationPer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersIf the customer can confirm who owns the TV order and it is registered in the correct name the representative is ready to assistIf it has not been registered please do so using the link www.Dell.com/RegisterPlease have the customer contact the representative by email at ***@Dell.com with any additional concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell
was gracious enough to provide me with a new tablet after multiple unsuccessful attempts to repair my unit. Regrettably the new product is also faulty. This new tablet suffers from severly poor wifi connectivity and a bed touch screen on the left half inch when in portrait mode. I have reached out to Satish at Dell customer support this morning at 3a.mbut have not received a response yet.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementFurthermore, our representative also provided the customer with a copy of the credit memoShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:Dell doesn't have the parts in stock, hundreds of other people on social media are complaining about Dell doing the same thingDell has no intentions of fixing the computerI paid $for something that I have not been able to use for two monthsI want a refund and I will return the computerI do not want another message telling me to contact *** *in IndiaI will never purchase another Dell and thousands of other dissapointed customers have said the sameDell will be obsolete soon
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** assisted in getting the funds moved back to the gift card and confirmed with the customerPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the depot service is complete and the system returned to Ms***She has not responded to subsequent contact attemptsWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** will maintain ownership of the accountThe representative has authorized a refurbished exchange to be sentThe representative will update the customer once shipping information is available and confirm receiptSincerely, FID *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative, *** has been instrumental in assisting the customer with the full refund. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems the representative confirmed the system was return after depot serviceThe customer was still having problems the representative authorized an onsite to replace partsOur records indicate from the onsite technician that parts replacement has resolved the problemOur follow up calls to the customer to confirm no further issues have gone unansweredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note, the warranty expired on March 3, 2016; therefore, Ms*** purchased an out of
warranty service under order number ***Due to an unresolved issue, our representative processed a Depot service, which was completed on January 18, and the unit was delivered to Ms*** on January 19, under FedEx tracking number ***As a onetime gesture of goodwill and in the interest of customer satisfactions, she was already provided a 10% discount of the repair on January 11, Her request for a full refund of the repair cost was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative has followed up and offered to bring the system into the Depot for reviewThe customer may also try providing very Detailed pictures for review
Sincerely,
Advanced Resolution Group
FID # *** Dell
Today’s Date: 06/28/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states Microsoft Office software purchased is not functioning as intendedThe customer cannot active the product due to an error with the product keyAt this time the agent has attempted to contact the customer without success. We ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative *** reached out to the customer to assist himThe representative explained the depot found no hardware issues but a corrupted operating systemThe representative waiting for the customer to respond so the operating software can be reinstalled
Please have the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc