Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund which will appear on his next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a new system replacementOur representative
offered a replacement system per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedOur representative remains available to assist, should the customer change his mind
Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
We regret that the customer experienced an issue with his mouse Should he feel like it is a technical issue that needs to be addressed, he can contact our technical support representatives at ###-###-####Alternatively he may contact our representative at ***_***@Dell.com should he need further assistance in this matter
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative has followed up and offered to bring the system into the Depot for reviewThe customer may also try providing very Detailed pictures for review
Sincerely,
Advanced Resolution Group
FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representative made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns The representative was able to leave messages regarding the purpose of his call and his contact information To date, there has been no response by the customer to the messages left so we have been unable to contact her to discuss her concernsAs a result, Dell cannot offer options for a resolution at this time Should she still need assistance, we ask that she contact our representative at ***@Dell.com. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative *** continues to maintain ownership of the accountA return was authorized but the customer on 2/indicated he wished to keep the systemIt was agreed that the representative explained a week extension would be providedThe representative is scheduled to follow up 3/on what the customer has decidedSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms and conditions of the sale, respectfully denied Mr***’s request for a
refund
***
***, per the terms and conditions of the Dell Limited Warranty, offered Mr*** an exchange, however; Mr*** declinedWe regret any dissatisfaction Mr*** may have experienced*** may be contacted at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:I have notified Dell IncRepresentative *** of my refusal to accept their latest offer on the grounds listedPlease note, that my original laptop had GBFurther, Dell Inc has devised another trap for me, by eliminating a backup and recovery feature which is common place on any other reputable computer. No doubt, shortly after acceptance, the latest laptop offer would crash and I would be force to purchase that software coverage Dell keeps trying to force on me for $239.00, in order to use my computer***, I will not pay Dell IncNot one more dime, not now, not never***, your offer is as dishonest as each of the crappy laptops you sent meMs ***, I am revealing the latest correspondence between myself and Dell Inc representative below*** *** From: *** Sent: ?8/?3/?10:PM To: ***@Dell.com Subject: RE: Regarding Dell Incident # *** Dear ***, Tentatively I have issues with your latest offer. I found issues with two areas1. Memory capacity GB, why that's the same memory capacity as the SanDisk I use in my digital cameraMy new cell phone out bets your insulting offer because it has GB of memory. This offer has all the markings a giant case with really itsy bitsy storage cabinets about the size of a GB SD card, that doesn't make sense. Why don't you make both the outer casing match the size of your memory, and then send that design to Mattel to be featured in one of their boxes with their ***2. Backup system and recovery not included, seriouslyThose two statements alone tells me that your offer is highly shady, it talks about your company's greed to get me to pay out of pocket expenses***, I've already paid your company excessively, with my patients your still insist on trying***, you told me over the phone that the only difference between this offer and my original laptop computer would be the ac adapter's battery lifeGo back to the drawing broad, pull up the specification from my original computer and don't give me anything less then what I originally had, and make sure the web browser, software, and operating system is fully supported by MicrosoftLet's say if I originally had it, I still want itThat's why I had purchase the original laptop for it's memory capacityIn short, I reject your proposed offer based on the above improprieties.I realized after sending you my latest response to a Dell correspondence that I had a fear responseI want it known why Dell Inc has offered me a new computer, because their current refurbished computer was sent to me with pronounced defects. The space bar collapses in and horribly repeats the space, and in this state alone the computer can only be used without relying on the use of the spacing bar. When you compile that with the mild electrical issues I became heartbroken with the creatures "Dell employees"*** gave me an ultimatum with his latest email, I told *** to correct himselfFinally I realized the main objective to be free of any further involvement with Dell Inc employees. After my fears had subsided, I sent *** a response to his ultimatum as you can see Ms*** directly below this email to you. Mr***'s wording in three areas of his specifications has the main cause my fear responseThat is, "sold separately" and "operating system recovery, blah, not included"Mr*** those two responses sent fear in my heart, I panicked at the words "sold separately, first impression; I knew it, their up to no goodI panicked when I saw GB of memory. It meant that Dell was sending me a computer with only GB of memorySeriously though, why did they need to encase it in such a large case, I don't know what there up to but its something diabolical. However, later I did see GB. But, my panic attacks are what I mean when I said, I don't trust Dell employeesI paniced at the wording, operating system recovery, blah not include; it was perceived at the moment as, they/Dell employees rigged it, and the laptop would crash and I wouldn't have an operating system. Oh, no! ***, I remain absolutely adamant about my latest email mentioning "hind parts". I will no longer be accommodating to Dells abuses; merely, change your wording in those two areas, and that will mean to me that Dell Inc.'s employees will not torment me any furtherMerely, say to me in writing, that the proposed replacement is Identical to my original computer, except for the battery life, and then me send a side by side comparison of the two models. And again that will translate to mean to me, that Dell Inc employees will no longer torment meMr*** in your corrected writing to me , do not make any comments that will insinuate that I can contact your Dell office ever again; I hate you all at Dell, because of my tortuous ordeal, and I want a clean break from your company forever. Can you please do that for me ***? Please make this latest offer a sincere one; that is, one capable of functioning without defects, so that I can avoid needed to contact your distasteful Dell companyMr***, remove my name from your advertising mail listings, as I will ripe them all to shreds and then stomp them. For the record the latest two email between Dell Inc.'s employee *** and myself are as follows
Regards,
*** ***
Complaint: ***
I am rejecting this response because:the business did not send a replacement laptop, they sent me back the laptop I sent in for repairs, which they sent back to me damaged more than it was when I sent it in.
Regards,
*** ***
Today’s Date: 04/27/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states a order concerns and has requested a refund of the purchaseAt this time the customers refund has been processed and the customer has been advised as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***[email protected] with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, located at www.Dell.com/WarrantyOur records indicate, the warranty expired on July 1st, 2017; therefore request for replacement was respectfully deniedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a fee-based service at a discounted ratePlease note that the customer elected not to accept our offer of assistanceWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Rosario ** D***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; Rajeev has contacted MrD*** to discuss his concerns regarding multiple problems he has been having with the sound and video on his Dell Inspiron 24-desktop computer. The computer’s hardware warranty purchased with the system is the basic depot matype of coverage with an expiration date of 11/20/2018. Rajeev has offered to ship MrD***’s computer to the depot for service and a possible repair; but MrD*** declined to accept. In the interest of customer satisfaction, Rajeev has offered to authorize Dell to pay for an onsite service call, (as a one-time concession) but MrD***, at present, has declined all offers of repair. Dell has no other option then to close our case; however, MrD*** has Rajeev’s contact information should he change his mind and decide he will accept one of our offers. If this should transpire, please have the customer contact Rajeev and we will be happy to reopen the case to assist MrD*** further at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the order invoiced on 7/13/July customer requested help installing Adobe and MCafee softwareAt the end of the call the customer indicated she was happy and had no further questionsWe did not receive another call until 9/13/the customer has a mail in to depot warrantyThe customer indicated in the rebuttal that they have received the shipping material to ship the system in to the depotAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,
Advanced Resolution Group
FID # ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, a refund would not be an option Dell records indicate a service dispatch to repair the customer’s computer was being processed at the time of this submission Subsequently, a Dell representative contacted the customer to provide assistance and remained engaged until the computer was repaired and returned We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully
denied the customer’s request for a return for refundHowever, according to the terms and condition of the Dell limited warranty, our representative offered the customer onsite or depot serviceThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31515267Dell Inc
Complaint: ***
I am rejecting this response because:As the message states this issue is NOT resolvedEvery time I contact the Dell representative I get some new, creative, totally bogus excuseI wish Revdex.com would READ these messages and not just forward them to me.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish that Dell had been able to provide me with the computer I originally purchased so that it would not have been necessary to involve Revdex.com. I did receive a better computer for the same price and I am satisfied with that resolution
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund which will appear on his next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a new system replacementOur representative
offered a replacement system per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedOur representative remains available to assist, should the customer change his mind
Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
We regret that the customer experienced an issue with his mouse Should he feel like it is a technical issue that needs to be addressed, he can contact our technical support representatives at ###-###-####Alternatively he may contact our representative at ***_***@Dell.com should he need further assistance in this matter
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative has followed up and offered to bring the system into the Depot for reviewThe customer may also try providing very Detailed pictures for review
Sincerely,
Advanced Resolution Group
FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representative made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns The representative was able to leave messages regarding the purpose of his call and his contact information To date, there has been no response by the customer to the messages left so we have been unable to contact her to discuss her concernsAs a result, Dell cannot offer options for a resolution at this time Should she still need assistance, we ask that she contact our representative at ***@Dell.com. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative *** continues to maintain ownership of the accountA return was authorized but the customer on 2/indicated he wished to keep the systemIt was agreed that the representative explained a week extension would be providedThe representative is scheduled to follow up 3/on what the customer has decidedSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms and conditions of the sale, respectfully denied Mr***’s request for a
refund
***
***, per the terms and conditions of the Dell Limited Warranty, offered Mr*** an exchange, however; Mr*** declinedWe regret any dissatisfaction Mr*** may have experienced*** may be contacted at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:I have notified Dell IncRepresentative *** of my refusal to accept their latest offer on the grounds listedPlease note, that my original laptop had GBFurther, Dell Inc has devised another trap for me, by eliminating a backup and recovery feature which is common place on any other reputable computer. No doubt, shortly after acceptance, the latest laptop offer would crash and I would be force to purchase that software coverage Dell keeps trying to force on me for $239.00, in order to use my computer***, I will not pay Dell IncNot one more dime, not now, not never***, your offer is as dishonest as each of the crappy laptops you sent meMs ***, I am revealing the latest correspondence between myself and Dell Inc representative below*** *** From: *** Sent: ?8/?3/?10:PM To: ***@Dell.com Subject: RE: Regarding Dell Incident # *** Dear ***, Tentatively I have issues with your latest offer. I found issues with two areas1. Memory capacity GB, why that's the same memory capacity as the SanDisk I use in my digital cameraMy new cell phone out bets your insulting offer because it has GB of memory. This offer has all the markings a giant case with really itsy bitsy storage cabinets about the size of a GB SD card, that doesn't make sense. Why don't you make both the outer casing match the size of your memory, and then send that design to Mattel to be featured in one of their boxes with their ***2. Backup system and recovery not included, seriouslyThose two statements alone tells me that your offer is highly shady, it talks about your company's greed to get me to pay out of pocket expenses***, I've already paid your company excessively, with my patients your still insist on trying***, you told me over the phone that the only difference between this offer and my original laptop computer would be the ac adapter's battery lifeGo back to the drawing broad, pull up the specification from my original computer and don't give me anything less then what I originally had, and make sure the web browser, software, and operating system is fully supported by MicrosoftLet's say if I originally had it, I still want itThat's why I had purchase the original laptop for it's memory capacityIn short, I reject your proposed offer based on the above improprieties.I realized after sending you my latest response to a Dell correspondence that I had a fear responseI want it known why Dell Inc has offered me a new computer, because their current refurbished computer was sent to me with pronounced defects. The space bar collapses in and horribly repeats the space, and in this state alone the computer can only be used without relying on the use of the spacing bar. When you compile that with the mild electrical issues I became heartbroken with the creatures "Dell employees"*** gave me an ultimatum with his latest email, I told *** to correct himselfFinally I realized the main objective to be free of any further involvement with Dell Inc employees. After my fears had subsided, I sent *** a response to his ultimatum as you can see Ms*** directly below this email to you. Mr***'s wording in three areas of his specifications has the main cause my fear responseThat is, "sold separately" and "operating system recovery, blah, not included"Mr*** those two responses sent fear in my heart, I panicked at the words "sold separately, first impression; I knew it, their up to no goodI panicked when I saw GB of memory. It meant that Dell was sending me a computer with only GB of memorySeriously though, why did they need to encase it in such a large case, I don't know what there up to but its something diabolical. However, later I did see GB. But, my panic attacks are what I mean when I said, I don't trust Dell employeesI paniced at the wording, operating system recovery, blah not include; it was perceived at the moment as, they/Dell employees rigged it, and the laptop would crash and I wouldn't have an operating system. Oh, no! ***, I remain absolutely adamant about my latest email mentioning "hind parts". I will no longer be accommodating to Dells abuses; merely, change your wording in those two areas, and that will mean to me that Dell Inc.'s employees will not torment me any furtherMerely, say to me in writing, that the proposed replacement is Identical to my original computer, except for the battery life, and then me send a side by side comparison of the two models. And again that will translate to mean to me, that Dell Inc employees will no longer torment meMr*** in your corrected writing to me , do not make any comments that will insinuate that I can contact your Dell office ever again; I hate you all at Dell, because of my tortuous ordeal, and I want a clean break from your company forever. Can you please do that for me ***? Please make this latest offer a sincere one; that is, one capable of functioning without defects, so that I can avoid needed to contact your distasteful Dell companyMr***, remove my name from your advertising mail listings, as I will ripe them all to shreds and then stomp them. For the record the latest two email between Dell Inc.'s employee *** and myself are as follows
Regards,
*** ***
Complaint: ***
I am rejecting this response because:the business did not send a replacement laptop, they sent me back the laptop I sent in for repairs, which they sent back to me damaged more than it was when I sent it in.
Regards,
*** ***
Today’s Date: 04/27/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states a order concerns and has requested a refund of the purchaseAt this time the customers refund has been processed and the customer has been advised as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***[email protected] with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, located at www.Dell.com/WarrantyOur records indicate, the warranty expired on July 1st, 2017; therefore request for replacement was respectfully deniedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a fee-based service at a discounted ratePlease note that the customer elected not to accept our offer of assistanceWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Rosario ** D***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; Rajeev has contacted MrD*** to discuss his concerns regarding multiple problems he has been having with the sound and video on his Dell Inspiron 24-desktop computer. The computer’s hardware warranty purchased with the system is the basic depot matype of coverage with an expiration date of 11/20/2018. Rajeev has offered to ship MrD***’s computer to the depot for service and a possible repair; but MrD*** declined to accept. In the interest of customer satisfaction, Rajeev has offered to authorize Dell to pay for an onsite service call, (as a one-time concession) but MrD***, at present, has declined all offers of repair. Dell has no other option then to close our case; however, MrD*** has Rajeev’s contact information should he change his mind and decide he will accept one of our offers. If this should transpire, please have the customer contact Rajeev and we will be happy to reopen the case to assist MrD*** further at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the order invoiced on 7/13/July customer requested help installing Adobe and MCafee softwareAt the end of the call the customer indicated she was happy and had no further questionsWe did not receive another call until 9/13/the customer has a mail in to depot warrantyThe customer indicated in the rebuttal that they have received the shipping material to ship the system in to the depotAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,
Advanced Resolution Group
FID # ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, a refund would not be an option Dell records indicate a service dispatch to repair the customer’s computer was being processed at the time of this submission Subsequently, a Dell representative contacted the customer to provide assistance and remained engaged until the computer was repaired and returned We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully
denied the customer’s request for a return for refundHowever, according to the terms and condition of the Dell limited warranty, our representative offered the customer onsite or depot serviceThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31515267Dell Inc
Complaint: ***
I am rejecting this response because:As the message states this issue is NOT resolvedEvery time I contact the Dell representative I get some new, creative, totally bogus excuseI wish Revdex.com would READ these messages and not just forward them to me.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish that Dell had been able to provide me with the computer I originally purchased so that it would not have been necessary to involve Revdex.com. I did receive a better computer for the same price and I am satisfied with that resolution
Regards,
*** ***