Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell’s stance will not change in regards to the price matchThe Dell Gift card Mr*** mentioned was provided to him as a gift which violates the terms and conditions of the person who received it originallyWe have provided the link for the Dell gift card below, which states “ You may not permit any other person to use the Card issued to you”***
Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our
records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 10/27/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customer has informed the agent the coupon matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, product return for display monitor order# *** has been processedOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative authorized a repair at the depotOur records indicate system has been repaired and delivered back to the customerThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent is processing a return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems the representative confirmed the system was return after depot serviceThe customer was still having problems the representative authorized an onsite to replace partsOur records indicate from the onsite technician that parts replacement has resolved the problemOur follow up calls to the customer to confirm no further issues have gone unansweredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** will maintain ownership of the accountThe representative has authorized a refurbished exchange to be sentThe representative will update the customer once shipping information is available and confirm receiptSincerely, FID *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and assisted him in updating his tax exemption paperworkA credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit technical issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and, for customer satisfaction reasons, assisted in locating a system configuration that the customer found acceptable Our representative processed a service dispatch to send an exchange computer which has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to
address the correspondence submitted by *** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical support and the customer verifies the issues have been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have been in contact with *** and he was very nice I received my laptop today and all of the issues seem to have been fixed, however now my mouse does not work I am feeling very frustrated I have sent a message to *** and will await his response, but I have little to no faith in this product at this time I have lost so much work at home and now I will be forced to send my computer off again for another week and half
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, as a onetime goodwill gesture, dispatched the promised recovery softwareOur records indicate the order has been
deliveredWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Our records indicate that Dell Representative Rohan has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** to address the contents of their correspondenceDell regrets any inconvenience
caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJoseph ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the item did not qualify for the promotional price with the Optiplex product lineHis request for a free TV with an Optiplex system was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: ***Dell Inc
Dear Revdex.com, Thank you for sharing Mr***’s additional concernsOur team examined the orders in question and determined one of the chargebacks requested through his financial institution did not complete as intendedA manual credit was processed in the amount of $to complete the refundWe recommend Mr*** contact his financial institution to confirm the remaining credits have been appliedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
Mr*** ***. Thank you for
providing a copy of the customer’s submissionOur records indicate the
Dell
representative; *** *** has authorized a new system exchange to resolve the
technical problems Mr*** was having with his original computer. The customer received the new computer on Tuesday,
October 20, and he has reported to Ms*** the system is working to his
complete satisfaction. Please have the
customer contact our representative directly by email at ***_***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced 2016, a return for a refund would not be an optionOur records indicate Ms*** contacted Dell during April, 2017, with a virus issue and during July, 2017, for a separate issue for which a service dispatch was processed and, upon follow up, reported it appeared the issues were resolved We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the complaint, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested a refund for her computer which was denied however our representative offered a prorated refund for the balance of the term of the warranty which she declined Our representative offered contact information in order to report the unwanted tech support calls to the FTC and Ms*** requested no further contact from Dell Should she receive any further unwanted calls, we would request that she report this matter to the FTC Ms*** may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and remains
available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell’s stance will not change in regards to the price matchThe Dell Gift card Mr*** mentioned was provided to him as a gift which violates the terms and conditions of the person who received it originallyWe have provided the link for the Dell gift card below, which states “ You may not permit any other person to use the Card issued to you”***
Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our
records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 10/27/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customer has informed the agent the coupon matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, product return for display monitor order# *** has been processedOur records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative authorized a repair at the depotOur records indicate system has been repaired and delivered back to the customerThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent is processing a return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems the representative confirmed the system was return after depot serviceThe customer was still having problems the representative authorized an onsite to replace partsOur records indicate from the onsite technician that parts replacement has resolved the problemOur follow up calls to the customer to confirm no further issues have gone unansweredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** will maintain ownership of the accountThe representative has authorized a refurbished exchange to be sentThe representative will update the customer once shipping information is available and confirm receiptSincerely, FID *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and assisted him in updating his tax exemption paperworkA credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit technical issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and, for customer satisfaction reasons, assisted in locating a system configuration that the customer found acceptable Our representative processed a service dispatch to send an exchange computer which has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to
address the correspondence submitted by *** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical support and the customer verifies the issues have been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have been in contact with *** and he was very nice I received my laptop today and all of the issues seem to have been fixed, however now my mouse does not work I am feeling very frustrated I have sent a message to *** and will await his response, but I have little to no faith in this product at this time I have lost so much work at home and now I will be forced to send my computer off again for another week and half
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, as a onetime goodwill gesture, dispatched the promised recovery softwareOur records indicate the order has been
deliveredWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Our records indicate that Dell Representative Rohan has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** to address the contents of their correspondenceDell regrets any inconvenience
caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJoseph ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the item did not qualify for the promotional price with the Optiplex product lineHis request for a free TV with an Optiplex system was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: ***Dell Inc
Dear Revdex.com, Thank you for sharing Mr***’s additional concernsOur team examined the orders in question and determined one of the chargebacks requested through his financial institution did not complete as intendedA manual credit was processed in the amount of $to complete the refundWe recommend Mr*** contact his financial institution to confirm the remaining credits have been appliedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
Mr*** ***. Thank you for
providing a copy of the customer’s submissionOur records indicate the
Dell
representative; *** *** has authorized a new system exchange to resolve the
technical problems Mr*** was having with his original computer. The customer received the new computer on Tuesday,
October 20, and he has reported to Ms*** the system is working to his
complete satisfaction. Please have the
customer contact our representative directly by email at ***_***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced 2016, a return for a refund would not be an optionOur records indicate Ms*** contacted Dell during April, 2017, with a virus issue and during July, 2017, for a separate issue for which a service dispatch was processed and, upon follow up, reported it appeared the issues were resolved We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the complaint, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested a refund for her computer which was denied however our representative offered a prorated refund for the balance of the term of the warranty which she declined Our representative offered contact information in order to report the unwanted tech support calls to the FTC and Ms*** requested no further contact from Dell Should she receive any further unwanted calls, we would request that she report this matter to the FTC Ms*** may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and remains
available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc