Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** to address the contents of their correspondenceDell regrets any inconvenience
caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and remains
available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate the customer’s Return Authorization was cancelled when Dell received a different graphics card than the one the customer purchased and wanted to return This was an unauthorized return and no credit is due the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the wrong card was returned to Dell and that no refund will be processed The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission
The representative *** did attempt to reach the customer by phone and email. Please
understand the representative will make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representative made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns The representative was able to leave messages regarding the purpose of his call and his contact information To date, there has been no response by the customer to the messages left so we have been unable to contact her to discuss her concernsAs a result, Dell cannot offer options for a resolution at this time Should she still need assistance, we ask that she contact our representative at ***@Dell.com. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our
records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
I am writing on behalf of Dell Incin response to the complaint of *** *** received in our office. Thank you for the opportunity to address her concerns. Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any
dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of her original complaint, a Dell representative has been assigned to work with Ms*** to resolve the technical issues. Our representative, for customer satisfaction reasons, processed a system exchange to replace Ms***’s computer. Subsequently, the representative provided technical assistance and it appears the issues have been resolved. We ask that Ms*** contact our representative at ***@Dell.com should there be any further questions regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell’s stance will not change in regards to the price matchThe Dell Gift card Mr*** mentioned was provided to him as a gift which violates the terms and conditions of the person who received it originallyWe have provided the link for the Dell gift card below, which states “ You may not permit any other person to use the Card issued to you”***
Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the monitors order was canceled due to order verification
issues and cannot be reinstatedThe representative also explained the terms and conditions of sale
***
Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a purchase of the same model monitors; however, Mr*** elected not to accept our offer of assistanceHis request for any additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: NO Resolution was offered they didn't offer a replacement did not offer a on site tech neitherIm Fed up going to take this to court..
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm disappointed that I was not given anything in compensation for the hassle and confusion, but I have been given my refund
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell is
not responsible for a customer’s data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, has attempted to assist the customer with her software issues In order to provide a resolution, it would be necessary for the customer to set aside the necessary time to allow our representative to assist her over the telephoneRecently, our representative was providing assistance and told the customer the product key code for the Microsoft Office bundle will be needed to register the software with Microsoft This code would have been necessary to register the software within days from the first use of the Microsoft software when the customer purchased the computer We remain available to assist the customer and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: When I order something I expect it to be deliveredTo cancel the order because you didn't have the Item is terrible customer serviceTo not inform me that you were canceling it is even worseTo then inform me that you actually do have the Item in Stock but I have to buy it full price "because you ran out of the item at that price is downright scammy"What dell is doing is drawing people to their site with low prices and then canceling the discounted item in the hope that you bought other full priced items while you were buying that oneWhat's worse is they had the nerve to tell me that they actually had the Item but I would have to buy it at basicly full price because it was no longer discounted even though they just told me they cancelled it because it was out of stockFull blown Internet Bait and Switch
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund which will appear on his next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative Rohan has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Our records indicate that Sr Tech *** reached out to Mr*** who refused to take any calls from our representativeMr*** indicated he would see us in court due to his comments and refusal to work with Dell repeatedlyDell has no option but to close this complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell records indicate the last $credit posted on 4/6/under credit order ***Should Mr*** have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell
Today’s Date: 01/17/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states their
order was canceled without notificationAt this time the agent took the customers feedback and apologized for the inconvenience causedThe agent offered a 5% discount towards a future purchase and passed along said feedback to the appropriate teamDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns remaining in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have notified Dell IncRepresentative *** of my refusal to accept their latest offer on the grounds listedPlease note, that my original laptop had GBFurther, Dell Inc has devised another trap for me, by eliminating a backup and recovery feature which is common place on any other reputable computer. No doubt, shortly after acceptance, the latest laptop offer would crash and I would be force to purchase that software coverage Dell keeps trying to force on me for $239.00, in order to use my computer***, I will not pay Dell IncNot one more dime, not now, not never***, your offer is as dishonest as each of the crappy laptops you sent meMs ***, I am revealing the latest correspondence between myself and Dell Inc representative below*** *** From: *** Sent: ?8/?3/?10:PM To: ***@Dell.com Subject: RE: Regarding Dell Incident # *** Dear ***, Tentatively I have issues with your latest offer. I found issues with two areas1. Memory capacity GB, why that's the same memory capacity as the SanDisk I use in my digital cameraMy new cell phone out bets your insulting offer because it has GB of memory. This offer has all the markings a giant case with really itsy bitsy storage cabinets about the size of a GB SD card, that doesn't make sense. Why don't you make both the outer casing match the size of your memory, and then send that design to Mattel to be featured in one of their boxes with their ***2. Backup system and recovery not included, seriouslyThose two statements alone tells me that your offer is highly shady, it talks about your company's greed to get me to pay out of pocket expenses***, I've already paid your company excessively, with my patients your still insist on trying***, you told me over the phone that the only difference between this offer and my original laptop computer would be the ac adapter's battery lifeGo back to the drawing broad, pull up the specification from my original computer and don't give me anything less then what I originally had, and make sure the web browser, software, and operating system is fully supported by MicrosoftLet's say if I originally had it, I still want itThat's why I had purchase the original laptop for it's memory capacityIn short, I reject your proposed offer based on the above improprieties.I realized after sending you my latest response to a Dell correspondence that I had a fear responseI want it known why Dell Inc has offered me a new computer, because their current refurbished computer was sent to me with pronounced defects. The space bar collapses in and horribly repeats the space, and in this state alone the computer can only be used without relying on the use of the spacing bar. When you compile that with the mild electrical issues I became heartbroken with the creatures "Dell employees"*** gave me an ultimatum with his latest email, I told *** to correct himselfFinally I realized the main objective to be free of any further involvement with Dell Inc employees. After my fears had subsided, I sent *** a response to his ultimatum as you can see Ms*** directly below this email to you. Mr***'s wording in three areas of his specifications has the main cause my fear responseThat is, "sold separately" and "operating system recovery, blah, not included"Mr*** those two responses sent fear in my heart, I panicked at the words "sold separately, first impression; I knew it, their up to no goodI panicked when I saw GB of memory. It meant that Dell was sending me a computer with only GB of memorySeriously though, why did they need to encase it in such a large case, I don't know what there up to but its something diabolical. However, later I did see GB. But, my panic attacks are what I mean when I said, I don't trust Dell employeesI paniced at the wording, operating system recovery, blah not include; it was perceived at the moment as, they/Dell employees rigged it, and the laptop would crash and I wouldn't have an operating system. Oh, no! ***, I remain absolutely adamant about my latest email mentioning "hind parts". I will no longer be accommodating to Dells abuses; merely, change your wording in those two areas, and that will mean to me that Dell Inc.'s employees will not torment me any furtherMerely, say to me in writing, that the proposed replacement is Identical to my original computer, except for the battery life, and then me send a side by side comparison of the two models. And again that will translate to mean to me, that Dell Inc employees will no longer torment meMr*** in your corrected writing to me , do not make any comments that will insinuate that I can contact your Dell office ever again; I hate you all at Dell, because of my tortuous ordeal, and I want a clean break from your company forever. Can you please do that for me ***? Please make this latest offer a sincere one; that is, one capable of functioning without defects, so that I can avoid needed to contact your distasteful Dell companyMr***, remove my name from your advertising mail listings, as I will ripe them all to shreds and then stomp them. For the record the latest two email between Dell Inc.'s employee *** and myself are as follows
Regards,
*** ***
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** to address the contents of their correspondenceDell regrets any inconvenience
caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and remains
available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate the customer’s Return Authorization was cancelled when Dell received a different graphics card than the one the customer purchased and wanted to return This was an unauthorized return and no credit is due the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the wrong card was returned to Dell and that no refund will be processed The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission
The representative *** did attempt to reach the customer by phone and email. Please
understand the representative will make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representative made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns The representative was able to leave messages regarding the purpose of his call and his contact information To date, there has been no response by the customer to the messages left so we have been unable to contact her to discuss her concernsAs a result, Dell cannot offer options for a resolution at this time Should she still need assistance, we ask that she contact our representative at ***@Dell.com. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our
records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
I am writing on behalf of Dell Incin response to the complaint of *** *** received in our office. Thank you for the opportunity to address her concerns. Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any
dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of her original complaint, a Dell representative has been assigned to work with Ms*** to resolve the technical issues. Our representative, for customer satisfaction reasons, processed a system exchange to replace Ms***’s computer. Subsequently, the representative provided technical assistance and it appears the issues have been resolved. We ask that Ms*** contact our representative at ***@Dell.com should there be any further questions regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell’s stance will not change in regards to the price matchThe Dell Gift card Mr*** mentioned was provided to him as a gift which violates the terms and conditions of the person who received it originallyWe have provided the link for the Dell gift card below, which states “ You may not permit any other person to use the Card issued to you”***
Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the monitors order was canceled due to order verification
issues and cannot be reinstatedThe representative also explained the terms and conditions of sale
***
Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a purchase of the same model monitors; however, Mr*** elected not to accept our offer of assistanceHis request for any additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: NO Resolution was offered they didn't offer a replacement did not offer a on site tech neitherIm Fed up going to take this to court..
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm disappointed that I was not given anything in compensation for the hassle and confusion, but I have been given my refund
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell is
not responsible for a customer’s data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, has attempted to assist the customer with her software issues In order to provide a resolution, it would be necessary for the customer to set aside the necessary time to allow our representative to assist her over the telephoneRecently, our representative was providing assistance and told the customer the product key code for the Microsoft Office bundle will be needed to register the software with Microsoft This code would have been necessary to register the software within days from the first use of the Microsoft software when the customer purchased the computer We remain available to assist the customer and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: When I order something I expect it to be deliveredTo cancel the order because you didn't have the Item is terrible customer serviceTo not inform me that you were canceling it is even worseTo then inform me that you actually do have the Item in Stock but I have to buy it full price "because you ran out of the item at that price is downright scammy"What dell is doing is drawing people to their site with low prices and then canceling the discounted item in the hope that you bought other full priced items while you were buying that oneWhat's worse is they had the nerve to tell me that they actually had the Item but I would have to buy it at basicly full price because it was no longer discounted even though they just told me they cancelled it because it was out of stockFull blown Internet Bait and Switch
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund which will appear on his next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Our representative, ***, contacted Ms*** and dispatched onsite service*** may be contacted via email at ***_**@Dell.com
Dear Revdex.com, Our records indicate that Dell Representative Rohan has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Our records indicate that Sr Tech *** reached out to Mr*** who refused to take any calls from our representativeMr*** indicated he would see us in court due to his comments and refusal to work with Dell repeatedlyDell has no option but to close this complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell records indicate the last $credit posted on 4/6/under credit order ***Should Mr*** have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell
Today’s Date: 01/17/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states their
order was canceled without notificationAt this time the agent took the customers feedback and apologized for the inconvenience causedThe agent offered a 5% discount towards a future purchase and passed along said feedback to the appropriate teamDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns remaining in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have notified Dell IncRepresentative *** of my refusal to accept their latest offer on the grounds listedPlease note, that my original laptop had GBFurther, Dell Inc has devised another trap for me, by eliminating a backup and recovery feature which is common place on any other reputable computer. No doubt, shortly after acceptance, the latest laptop offer would crash and I would be force to purchase that software coverage Dell keeps trying to force on me for $239.00, in order to use my computer***, I will not pay Dell IncNot one more dime, not now, not never***, your offer is as dishonest as each of the crappy laptops you sent meMs ***, I am revealing the latest correspondence between myself and Dell Inc representative below*** *** From: *** Sent: ?8/?3/?10:PM To: ***@Dell.com Subject: RE: Regarding Dell Incident # *** Dear ***, Tentatively I have issues with your latest offer. I found issues with two areas1. Memory capacity GB, why that's the same memory capacity as the SanDisk I use in my digital cameraMy new cell phone out bets your insulting offer because it has GB of memory. This offer has all the markings a giant case with really itsy bitsy storage cabinets about the size of a GB SD card, that doesn't make sense. Why don't you make both the outer casing match the size of your memory, and then send that design to Mattel to be featured in one of their boxes with their ***2. Backup system and recovery not included, seriouslyThose two statements alone tells me that your offer is highly shady, it talks about your company's greed to get me to pay out of pocket expenses***, I've already paid your company excessively, with my patients your still insist on trying***, you told me over the phone that the only difference between this offer and my original laptop computer would be the ac adapter's battery lifeGo back to the drawing broad, pull up the specification from my original computer and don't give me anything less then what I originally had, and make sure the web browser, software, and operating system is fully supported by MicrosoftLet's say if I originally had it, I still want itThat's why I had purchase the original laptop for it's memory capacityIn short, I reject your proposed offer based on the above improprieties.I realized after sending you my latest response to a Dell correspondence that I had a fear responseI want it known why Dell Inc has offered me a new computer, because their current refurbished computer was sent to me with pronounced defects. The space bar collapses in and horribly repeats the space, and in this state alone the computer can only be used without relying on the use of the spacing bar. When you compile that with the mild electrical issues I became heartbroken with the creatures "Dell employees"*** gave me an ultimatum with his latest email, I told *** to correct himselfFinally I realized the main objective to be free of any further involvement with Dell Inc employees. After my fears had subsided, I sent *** a response to his ultimatum as you can see Ms*** directly below this email to you. Mr***'s wording in three areas of his specifications has the main cause my fear responseThat is, "sold separately" and "operating system recovery, blah, not included"Mr*** those two responses sent fear in my heart, I panicked at the words "sold separately, first impression; I knew it, their up to no goodI panicked when I saw GB of memory. It meant that Dell was sending me a computer with only GB of memorySeriously though, why did they need to encase it in such a large case, I don't know what there up to but its something diabolical. However, later I did see GB. But, my panic attacks are what I mean when I said, I don't trust Dell employeesI paniced at the wording, operating system recovery, blah not include; it was perceived at the moment as, they/Dell employees rigged it, and the laptop would crash and I wouldn't have an operating system. Oh, no! ***, I remain absolutely adamant about my latest email mentioning "hind parts". I will no longer be accommodating to Dells abuses; merely, change your wording in those two areas, and that will mean to me that Dell Inc.'s employees will not torment me any furtherMerely, say to me in writing, that the proposed replacement is Identical to my original computer, except for the battery life, and then me send a side by side comparison of the two models. And again that will translate to mean to me, that Dell Inc employees will no longer torment meMr*** in your corrected writing to me , do not make any comments that will insinuate that I can contact your Dell office ever again; I hate you all at Dell, because of my tortuous ordeal, and I want a clean break from your company forever. Can you please do that for me ***? Please make this latest offer a sincere one; that is, one capable of functioning without defects, so that I can avoid needed to contact your distasteful Dell companyMr***, remove my name from your advertising mail listings, as I will ripe them all to shreds and then stomp them. For the record the latest two email between Dell Inc.'s employee *** and myself are as follows
Regards,
*** ***