Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he disputed the charge related to order# *** with his bank and has
already received the creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 12/14/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, ** ***, to address the contents of their correspondenceThe customer
states an order with a gift card was placed but canceledHe is requesting a refund of the gift cardAt this time the agent researched the matter and found the following. The DPID or Dell Pin Identification is not pulling up any informationThe customer stated he threw away the gift card and he no longer has possession of the card and cannot provide any further informationThe agent apologized and informed the customer that unless we have the correct DPID information we will not be able to confirm the existence of the gift cardFurther more the agent checked with the gift card team and was informed that they will not be able to get any information without the order information or the gift card numberThe customer is understandably upset, however there Dell requires a form of evidence of the gift card in order to move forwardWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have more information to provide on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The information in Dell's response is incorrectThey are stating that I got a quote on 5/but didn't call back until 5/to consummate the saleAs you can see from the attachment, I actually placed the order, provided a credit card for payment and received an email confirmation all on 5/5/is the date that I called to find out why the laptop had not shipped5/is also the date that Dell's sales agent lied to me and told me that this model was no longer available and attempted to sell me an inferior configuration while claiming it had the same specs as my original order.I expect Dell to honor the price that was agreed to and ordered on 5/
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** assisted in getting the funds moved back to the gift card and confirmed with the customerPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** informed our representative that that he received the gift cards and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: there are too many people having the same issue with this product. The part is flawed. I have tried to contact Dell plenty of times to get the matter resolved the earliest being just months after I purchased my pc. I can't even purchase the part from Dell to replace it myself. There is nothing I can do about Dell not taking care of the matter. But how the matter has been handled dating back to is unacceptable to me. Dell is a large company and they are aware that there is a problem with these pc's breaking at the hinges and they refuse to do anything about it. I will never buy another Dell product againTheir old products were sturdy and well crafted and their new pc's are made with cheap materials
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative contacted the customer confirming a return has been authorized and arranged pick upThe representative has noted the customer feedback for the Dell management staff and confirmed credit has
postedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell is
not responsible for a customer’s data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, has attempted to assist the customer with her software issues In order to provide a resolution, it would be necessary for the customer to set aside the necessary time to allow our representative to assist her over the telephoneRecently, our representative was providing assistance and told the customer the product key code for the Microsoft Office bundle will be needed to register the software with Microsoft This code would have been necessary to register the software within days from the first use of the Microsoft software when the customer purchased the computer We remain available to assist the customer and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted her and processed a creditOur records indicate the credit has been applied to the original form of payment and *** has notified Ms***
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I provided the request information, however Dell is not making any effort to solve the problemI will never buy again any product from this companyPlease cancel also my Dell financial account.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the orders could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the orders at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates, Dell reserves the right to cancel orders arising from pricing or other errors. Credits for the invalid orders have been posted to the original form of paymentOur representative also followto confirmWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***I am rejecting this response because:Currently two persistent issues remain unresolved with the XPS 8700: (1) the workstation transitions into a sleep mode consistent with System Settings, rebooting each time (closing all open applications and losing all unsaved data) whenever awake call is executed from the keyboard or mouse; and (2) the wireless performance remains far below the capability of the Intel wireless card and the Mbs speed provided by my ISP. To resolve these issues and the complaint logged with the Austin, Revdex.com, I am agreeing to allow the Advanced Resolution Team to continue Dell engineer-based test and analysis procedures to determine the root cause(s) of the existing system issues and develop and successfully implement solutions consistent with Dell’s Limited Hardware warranties included in the purchase. These solutions may include onsite replacement of one or more equipment components included in the current system configuration for Service Tag ***. As requested by Dell in responses to the Revdex.com complaint, I sent several communications since Dec 15, both e-mail and voicemail, to Ms*** *** and separately, also the Advanced/Executive Resolution Team As requested by Dell, I will accept continuing to work with Ms***. However, if appropriate and acceptable, it may be more beneficial to assign a new Advanced Resolution Team associate to the case who may be able to provide a different analysis perspective toward solution of the issues that remain
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a replacement unitOur records show that the
replacement order# *** was delivered to Ms*** on February 3rd, under FedEx Tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***_***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support Team Incident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate the customer’s Return Authorization was cancelled when Dell received a different graphics card than the one the customer purchased and wanted to return This was an unauthorized return and no credit is due the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the wrong card was returned to Dell and that no refund will be processed The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Dell representative, ***, is working with the customer and the credit verification department to resolve this matter
Should the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I have contacted the company with ample time back in September spoke to various representatives and I told them my warranty will expire soon Ms.*** told me to don't worry she will extend my warranty until January 16,in the mean time I sent my computer to the depot in which I was told I have to pay out of pocket for the repairs due to my warranty has expired, their is no communication among themselves! I had to explain the situation and I told them I was told not to worry about the charges that is when I told them to soeak to a manager in which he did not know anything or was aware of my plus emails I have from this company of negligent people! So I received it back running very slow Mr.*** was stating he was sure my computer has been repaired he kept calling me during my work hours in which I emailed him directly and told him to please call me when I am not at work I specifically gave him my work hours from 3:pm unril 12:00am eastern timeSo finally he calls me an insist my computer is working he got upset and logged in my pc we went through various websites he told me it is the website that is slow that is when I specifically told him at my job the pc runs smooth no delay then I got pop up errors he then went to settings to stop the pop up but then the website would freeze he proceeds to tell me it is normalI told him I have mbs as speed through my usb he insisted to cut me off as I spoke telling me it is repaired nothing wrong with it I told him check the speed test website and after seeing that he kept quiet and I asked him is this after one hour he admitted it was not he got upset I can tell by his voice and told me just send it in I will personally make sure it is working! So I waited another week and got on weekend I have off only Saturday and Sunday to do my errands I get his call at work hours on Tuesday in which I could not pick up I checked the pc and emailed him that the unit is still slow and took a video and he sends me a email that my warranty is over he can't do nothing else! I was in warranty in September for labor and sofware issues they sent me plus emails to no avail they had about six or seven people logging in my pc try this try that call us back if u have issues and when my warranty expired send it in! I am very disappointed in this Company very Unprofessional very belittling sooke to me in a manner like I an below him I don't appreciate the way they run as a company and as a business they have the worst Head people working for them I could have been fired for receiving calls during work hours I specifically gave my time hours I WORK IN A HOSPITAL LIKE REALLY THIS IS MESSED UP! DELL IS THE WORST COMPNAY EVER V RY DISSAPOINTED!Regards,*** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and conditions of limited hardware warranty
***Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for a new upgraded replacement, refund or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask
that the customer respond and work with ***, who can be reached directly by email at ***_***@Dell.com
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerWe understand the customers desire to get the coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resale or donationPer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersIf the customer can confirm who owns the TV order and it is registered in the correct name the representative is ready to assistIf it has not been registered please do so using the link www.Dell.com/RegisterPlease have the customer contact the representative by email at ***@Dell.com with any additional concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he disputed the charge related to order# *** with his bank and has
already received the creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 12/14/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, ** ***, to address the contents of their correspondenceThe customer
states an order with a gift card was placed but canceledHe is requesting a refund of the gift cardAt this time the agent researched the matter and found the following. The DPID or Dell Pin Identification is not pulling up any informationThe customer stated he threw away the gift card and he no longer has possession of the card and cannot provide any further informationThe agent apologized and informed the customer that unless we have the correct DPID information we will not be able to confirm the existence of the gift cardFurther more the agent checked with the gift card team and was informed that they will not be able to get any information without the order information or the gift card numberThe customer is understandably upset, however there Dell requires a form of evidence of the gift card in order to move forwardWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have more information to provide on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The information in Dell's response is incorrectThey are stating that I got a quote on 5/but didn't call back until 5/to consummate the saleAs you can see from the attachment, I actually placed the order, provided a credit card for payment and received an email confirmation all on 5/5/is the date that I called to find out why the laptop had not shipped5/is also the date that Dell's sales agent lied to me and told me that this model was no longer available and attempted to sell me an inferior configuration while claiming it had the same specs as my original order.I expect Dell to honor the price that was agreed to and ordered on 5/
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** assisted in getting the funds moved back to the gift card and confirmed with the customerPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** informed our representative that that he received the gift cards and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: there are too many people having the same issue with this product. The part is flawed. I have tried to contact Dell plenty of times to get the matter resolved the earliest being just months after I purchased my pc. I can't even purchase the part from Dell to replace it myself. There is nothing I can do about Dell not taking care of the matter. But how the matter has been handled dating back to is unacceptable to me. Dell is a large company and they are aware that there is a problem with these pc's breaking at the hinges and they refuse to do anything about it. I will never buy another Dell product againTheir old products were sturdy and well crafted and their new pc's are made with cheap materials
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative contacted the customer confirming a return has been authorized and arranged pick upThe representative has noted the customer feedback for the Dell management staff and confirmed credit has
postedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell is
not responsible for a customer’s data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, has attempted to assist the customer with her software issues In order to provide a resolution, it would be necessary for the customer to set aside the necessary time to allow our representative to assist her over the telephoneRecently, our representative was providing assistance and told the customer the product key code for the Microsoft Office bundle will be needed to register the software with Microsoft This code would have been necessary to register the software within days from the first use of the Microsoft software when the customer purchased the computer We remain available to assist the customer and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted her and processed a creditOur records indicate the credit has been applied to the original form of payment and *** has notified Ms***
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I provided the request information, however Dell is not making any effort to solve the problemI will never buy again any product from this companyPlease cancel also my Dell financial account.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the orders could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the orders at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates, Dell reserves the right to cancel orders arising from pricing or other errors. Credits for the invalid orders have been posted to the original form of paymentOur representative also followto confirmWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***I am rejecting this response because:Currently two persistent issues remain unresolved with the XPS 8700: (1) the workstation transitions into a sleep mode consistent with System Settings, rebooting each time (closing all open applications and losing all unsaved data) whenever awake call is executed from the keyboard or mouse; and (2) the wireless performance remains far below the capability of the Intel wireless card and the Mbs speed provided by my ISP. To resolve these issues and the complaint logged with the Austin, Revdex.com, I am agreeing to allow the Advanced Resolution Team to continue Dell engineer-based test and analysis procedures to determine the root cause(s) of the existing system issues and develop and successfully implement solutions consistent with Dell’s Limited Hardware warranties included in the purchase. These solutions may include onsite replacement of one or more equipment components included in the current system configuration for Service Tag ***. As requested by Dell in responses to the Revdex.com complaint, I sent several communications since Dec 15, both e-mail and voicemail, to Ms*** *** and separately, also the Advanced/Executive Resolution Team As requested by Dell, I will accept continuing to work with Ms***. However, if appropriate and acceptable, it may be more beneficial to assign a new Advanced Resolution Team associate to the case who may be able to provide a different analysis perspective toward solution of the issues that remain
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a replacement unitOur records show that the
replacement order# *** was delivered to Ms*** on February 3rd, under FedEx Tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***_***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support Team Incident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate the customer’s Return Authorization was cancelled when Dell received a different graphics card than the one the customer purchased and wanted to return This was an unauthorized return and no credit is due the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the wrong card was returned to Dell and that no refund will be processed The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Dell representative, ***, is working with the customer and the credit verification department to resolve this matter
Should the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I have contacted the company with ample time back in September spoke to various representatives and I told them my warranty will expire soon Ms.*** told me to don't worry she will extend my warranty until January 16,in the mean time I sent my computer to the depot in which I was told I have to pay out of pocket for the repairs due to my warranty has expired, their is no communication among themselves! I had to explain the situation and I told them I was told not to worry about the charges that is when I told them to soeak to a manager in which he did not know anything or was aware of my plus emails I have from this company of negligent people! So I received it back running very slow Mr.*** was stating he was sure my computer has been repaired he kept calling me during my work hours in which I emailed him directly and told him to please call me when I am not at work I specifically gave him my work hours from 3:pm unril 12:00am eastern timeSo finally he calls me an insist my computer is working he got upset and logged in my pc we went through various websites he told me it is the website that is slow that is when I specifically told him at my job the pc runs smooth no delay then I got pop up errors he then went to settings to stop the pop up but then the website would freeze he proceeds to tell me it is normalI told him I have mbs as speed through my usb he insisted to cut me off as I spoke telling me it is repaired nothing wrong with it I told him check the speed test website and after seeing that he kept quiet and I asked him is this after one hour he admitted it was not he got upset I can tell by his voice and told me just send it in I will personally make sure it is working! So I waited another week and got on weekend I have off only Saturday and Sunday to do my errands I get his call at work hours on Tuesday in which I could not pick up I checked the pc and emailed him that the unit is still slow and took a video and he sends me a email that my warranty is over he can't do nothing else! I was in warranty in September for labor and sofware issues they sent me plus emails to no avail they had about six or seven people logging in my pc try this try that call us back if u have issues and when my warranty expired send it in! I am very disappointed in this Company very Unprofessional very belittling sooke to me in a manner like I an below him I don't appreciate the way they run as a company and as a business they have the worst Head people working for them I could have been fired for receiving calls during work hours I specifically gave my time hours I WORK IN A HOSPITAL LIKE REALLY THIS IS MESSED UP! DELL IS THE WORST COMPNAY EVER V RY DISSAPOINTED!Regards,*** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and conditions of limited hardware warranty
***Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for a new upgraded replacement, refund or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask
that the customer respond and work with ***, who can be reached directly by email at ***_***@Dell.com
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerWe understand the customers desire to get the coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resale or donationPer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersIf the customer can confirm who owns the TV order and it is registered in the correct name the representative is ready to assistIf it has not been registered please do so using the link www.Dell.com/RegisterPlease have the customer contact the representative by email at ***@Dell.com with any additional concernsSincerely Advanced Resolution Group Incident *** Dell Inc