Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After reading Dell's warranty information, I have become aware that refund or exchange is not an option under their warranty. It would appear I have little choice but to accept their solution according to the stated warrantyTo my knowledge as it stands at this time the solution appears to involve having Dell control the computer one more time to go through whatever procedures they choose and at their discretion return it for repair service. Buyer beware...always read warranty information to the letter before buyingDell may use new parts, but often uses parts from returned defective equipment to repair warranty equipmentI can only hope that this time if the laptop is returned for repairs it will function correctly and with new parts used to make repairs
Regards,
*** ***
Complaint: ***
I am rejecting this responsebecause, *** *** of the Resolution Center told me that the laptop wasblue, not blue green and they do not offer a blue in the It is just thewrong color skin***, also of the Resolution Center, sent me the purplelaptop before the blue oneHowever, the color was not known by him; he sent itout blind, but did not entertain me with any color choice if he knew itI justcan’t imagine why that happened Headmitted this to me that he didn’t know the colorBy the way, I did not likethe gray and the purple, so *** sent the blue/green laptop, but that againwas not the right colorI believe that he too did not actually see the color.It’s the only explanationI have also wasted sixty-five days in this ordeal,which Dell seems all to slow to remedy and only dictates what they will do aslong as the remedy is their idea, disallowing my choice againAlso, I am sureif you were a six foot two man, years old, or whatever, that you would notaccept a color that you did not pick out yourselfAll I wanted in the firstplace was to have one of the existing laptops I have changed to a color of MYchoice from the choices availableIn addition, I have been without aworking laptop for that time because of the inadequate workmanship of ***
*** *** *** sent to me three times by Dell, leaving me with nothing todo my data recovery on, or anything else for that matterIn fact, the techsblamed the problem on Dell, saying that Dell sent two bad boards when theproblem is probably with *** who refuses to do anything unless Dell authorizesitWhy they screwed up my in the first place I don't know, but I havedone this same work for twenty years and not once have I had trouble like theydid when they were hereBy the way, they sent me the skin for the 5727, whichagain will not work according to Dell on the However, the is off thetable Moreover, after two months thishas caused me much anxiety and a massive waste of timeIs this not importantto anyone? I mean seriously, I have lost considerable revenue potential not tomention the emotional distressJust let me pick the color and send a tech hereto replace the skin on the I don't know how much plainer I can make this.The tech can then take the other parts with them, sending the laptops and theextra skins back to Dell
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the concerns of Mr*** ***. Our records indicate the replacement system has been delivered to Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell ExperienceOur representative, Sabrina, may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The police would not give me a police report and they still should be responsible for the tablet they sent me the tablet label and gave me a vogues tracking # to track the package with the tablet in it the tablet was also under warranty until March 2015.If they had given me a correct tracking # we could find the tablet but they gave me a bar code instead and now they say they won't be responsible for the tablets loss or thief The police don't want to cooperate either and refuse to give me a report they just gave me a case # which won't work.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** has been provided a full refund for his Dell order #
*** to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** followed up with the customer and authorized a returnAt this time the representative is working with the receiving and credit departmentThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:You guys treated me like crap and im calling you on your lie! there is a online version its on dell backup and recovery so I thaink you guys need to get your facts stright
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he disputed the charge related to order# *** with his bank and has
already received the creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The items were returned to Dell via their provided return labels (today April 21st 2016). I cannot express resolution until they acknowledge the items are in their receipt and I see the promised refund has been issued. I can only report that the process of full resolution is in progress, but not yet completed, due to the above. I would hope that the next response I provide the Revdex.com, I can state the issue is resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I filed this complaint on 12/23/after attempting to deal with Dell for almost months without resolution After filing the complaint, I was quickly contacted both by telephone and email by *** at Dell on December 29th and return shipping was arranged for the television The television was picked up for return to Dell by Pilot shipping (Dell’s arrangement) on December 31, I received several phone calls from *** over the next month reporting to me that Pilot still had not delivered the television to Dell and the refund apparently could not be issued until they received the TV even though Dell arranged for the shipping and the TV was out of my possessionOn February 1, 2016, I received an email from *** stating that the TV had been received by Dell and the refund would be processed On February 9, I emailed *** requesting an update on the refund status As of today, February 12, 2016, I have not received a response from him and I have not been issued a refund Even though *** has kept in contact with me, he has not expedited this process at all It has been almost months since I started this process which to me is an unacceptable amount of time to wait for a refund due to me because of Dell’s negligence in shipping the incorrect item.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not respondedOur
representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated he was supposed to have additional funds added to his gift card Our records indicate the customer received the refund to his gift card and was updated by our representative Should the customer need further assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative assisted in expediting the credit process and confirmed the credit has postedIf the customer has any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted her and processed a creditOur records indicate the credit has been applied to the original form of payment and *** has notified Ms***
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for sharing Mr***’s additional concernsOur team examined the orders in question and determined one of the chargebacks requested through his financial institution did not complete as intendedA manual credit was processed in the amount of $to complete the refundWe recommend Mr*** contact his financial institution to confirm the remaining credits have been appliedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** has been in contact with the customerThe representative assisted in getting the out of warranty repair charged and set upOnce the repair is completed the representative will follow up with shipping informationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced 2016, a return for a refund would not be an optionOur records indicate Ms*** contacted Dell during April, 2017, with a virus issue and during July, 2017, for a separate issue for which a service dispatch was processed and, upon follow up, reported it appeared the issues were resolved We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the complaint, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested a refund for her computer which was denied however our representative offered a prorated refund for the balance of the term of the warranty which she declined Our representative offered contact information in order to report the unwanted tech support calls to the FTC and Ms*** requested no further contact from Dell Should she receive any further unwanted calls, we would request that she report this matter to the FTC Ms*** may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been instrumental in assisting the customer with receiving the promised Smart TV. The TV was shipped and delivered to the customer on Friday, 01/13/2017. The customer has confirmed receipt and has thanked *** for his support. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell makes it sound as if I just wanted something after the factWhich is completely not trueI was one of the "lucky" people who got to the item and had it in my cart and tried to pay IMMEDIATELYTheir website said I had minutes to complete the transactionThey took it from my cart within minutesI checked out IMMEDIATELYThey gave my product to someone elseThere is nothing to say but that that is wrongIn *** you can't take something out of someone's hands and sell it to someone elseThat they think it's okay to do online is wrongFurther, it's a terrible business practice.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After reading Dell's warranty information, I have become aware that refund or exchange is not an option under their warranty. It would appear I have little choice but to accept their solution according to the stated warrantyTo my knowledge as it stands at this time the solution appears to involve having Dell control the computer one more time to go through whatever procedures they choose and at their discretion return it for repair service. Buyer beware...always read warranty information to the letter before buyingDell may use new parts, but often uses parts from returned defective equipment to repair warranty equipmentI can only hope that this time if the laptop is returned for repairs it will function correctly and with new parts used to make repairs
Regards,
*** ***
Complaint: ***
I am rejecting this responsebecause, *** *** of the Resolution Center told me that the laptop wasblue, not blue green and they do not offer a blue in the It is just thewrong color skin***, also of the Resolution Center, sent me the purplelaptop before the blue oneHowever, the color was not known by him; he sent itout blind, but did not entertain me with any color choice if he knew itI justcan’t imagine why that happened Headmitted this to me that he didn’t know the colorBy the way, I did not likethe gray and the purple, so *** sent the blue/green laptop, but that againwas not the right colorI believe that he too did not actually see the color.It’s the only explanationI have also wasted sixty-five days in this ordeal,which Dell seems all to slow to remedy and only dictates what they will do aslong as the remedy is their idea, disallowing my choice againAlso, I am sureif you were a six foot two man, years old, or whatever, that you would notaccept a color that you did not pick out yourselfAll I wanted in the firstplace was to have one of the existing laptops I have changed to a color of MYchoice from the choices availableIn addition, I have been without aworking laptop for that time because of the inadequate workmanship of ***
*** *** *** sent to me three times by Dell, leaving me with nothing todo my data recovery on, or anything else for that matterIn fact, the techsblamed the problem on Dell, saying that Dell sent two bad boards when theproblem is probably with *** who refuses to do anything unless Dell authorizesitWhy they screwed up my in the first place I don't know, but I havedone this same work for twenty years and not once have I had trouble like theydid when they were hereBy the way, they sent me the skin for the 5727, whichagain will not work according to Dell on the However, the is off thetable Moreover, after two months thishas caused me much anxiety and a massive waste of timeIs this not importantto anyone? I mean seriously, I have lost considerable revenue potential not tomention the emotional distressJust let me pick the color and send a tech hereto replace the skin on the I don't know how much plainer I can make this.The tech can then take the other parts with them, sending the laptops and theextra skins back to Dell
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the concerns of Mr*** ***. Our records indicate the replacement system has been delivered to Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell ExperienceOur representative, Sabrina, may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The police would not give me a police report and they still should be responsible for the tablet they sent me the tablet label and gave me a vogues tracking # to track the package with the tablet in it the tablet was also under warranty until March 2015.If they had given me a correct tracking # we could find the tablet but they gave me a bar code instead and now they say they won't be responsible for the tablets loss or thief The police don't want to cooperate either and refuse to give me a report they just gave me a case # which won't work.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** has been provided a full refund for his Dell order #
*** to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** followed up with the customer and authorized a returnAt this time the representative is working with the receiving and credit departmentThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:You guys treated me like crap and im calling you on your lie! there is a online version its on dell backup and recovery so I thaink you guys need to get your facts stright
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he disputed the charge related to order# *** with his bank and has
already received the creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The items were returned to Dell via their provided return labels (today April 21st 2016). I cannot express resolution until they acknowledge the items are in their receipt and I see the promised refund has been issued. I can only report that the process of full resolution is in progress, but not yet completed, due to the above. I would hope that the next response I provide the Revdex.com, I can state the issue is resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I filed this complaint on 12/23/after attempting to deal with Dell for almost months without resolution After filing the complaint, I was quickly contacted both by telephone and email by *** at Dell on December 29th and return shipping was arranged for the television The television was picked up for return to Dell by Pilot shipping (Dell’s arrangement) on December 31, I received several phone calls from *** over the next month reporting to me that Pilot still had not delivered the television to Dell and the refund apparently could not be issued until they received the TV even though Dell arranged for the shipping and the TV was out of my possessionOn February 1, 2016, I received an email from *** stating that the TV had been received by Dell and the refund would be processed On February 9, I emailed *** requesting an update on the refund status As of today, February 12, 2016, I have not received a response from him and I have not been issued a refund Even though *** has kept in contact with me, he has not expedited this process at all It has been almost months since I started this process which to me is an unacceptable amount of time to wait for a refund due to me because of Dell’s negligence in shipping the incorrect item.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not respondedOur
representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated he was supposed to have additional funds added to his gift card Our records indicate the customer received the refund to his gift card and was updated by our representative Should the customer need further assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative assisted in expediting the credit process and confirmed the credit has postedIf the customer has any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted her and processed a creditOur records indicate the credit has been applied to the original form of payment and *** has notified Ms***
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for sharing Mr***’s additional concernsOur team examined the orders in question and determined one of the chargebacks requested through his financial institution did not complete as intendedA manual credit was processed in the amount of $to complete the refundWe recommend Mr*** contact his financial institution to confirm the remaining credits have been appliedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** has been in contact with the customerThe representative assisted in getting the out of warranty repair charged and set upOnce the repair is completed the representative will follow up with shipping informationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced 2016, a return for a refund would not be an optionOur records indicate Ms*** contacted Dell during April, 2017, with a virus issue and during July, 2017, for a separate issue for which a service dispatch was processed and, upon follow up, reported it appeared the issues were resolved We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the complaint, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested a refund for her computer which was denied however our representative offered a prorated refund for the balance of the term of the warranty which she declined Our representative offered contact information in order to report the unwanted tech support calls to the FTC and Ms*** requested no further contact from Dell Should she receive any further unwanted calls, we would request that she report this matter to the FTC Ms*** may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been instrumental in assisting the customer with receiving the promised Smart TV. The TV was shipped and delivered to the customer on Friday, 01/13/2017. The customer has confirmed receipt and has thanked *** for his support. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell makes it sound as if I just wanted something after the factWhich is completely not trueI was one of the "lucky" people who got to the item and had it in my cart and tried to pay IMMEDIATELYTheir website said I had minutes to complete the transactionThey took it from my cart within minutesI checked out IMMEDIATELYThey gave my product to someone elseThere is nothing to say but that that is wrongIn *** you can't take something out of someone's hands and sell it to someone elseThat they think it's okay to do online is wrongFurther, it's a terrible business practice.
Regards,
*** ***