Dear Revdex.com, Dell representative, [redacted] , confirmed that Mr [redacted] received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, [redacted] , remains available to assist in resolving further issues directly related to this case Sincerely, Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I can't believe the response written by Dell stated the representative [redacted] was 'instrumental' in getting this issue resolved. He only replied to 2 of my many emails that I was either looking for more information, clarifying a request he asked of me or seeing if the case was resolved. He even asked me to contact his company to see if the issue was resolved. I did call and it was not resolved. The entire process to let one part of the company know the two items were received took over 2 months. In this time I received Dell credit department calls and mail stating I owe money as I am late in paying. I was concerned and still am concerned that I will be reported to my creditors which will result in a negative impact to my credit rating.I am amazed that he gets praised by his department for how little he did getting this matter resolved. This was a huge debacle from the start and got worse each and every contact. The icing on the cake is the word 'instrumental'!Wow. Please check his email for my inquiries into him and his lack of responses. If he erased them I have saved all of the back and forth. Mind you 95 percent are me trying to get a response from him or his department but it shows he did squat. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: my computer was shipped out to be repaired by Dell and returned to me on April Upon receiving the computer back I found that the repairs were not made and the computer still is brokenI sent emails to * [redacted] on April and April and have not received responses to either of my emailsMy content computer continues to be broken and Dell is non-responsive to my inquiriesIt has been three months that I have been without a functioning computerI've sent the computer back to Dell twice, I've spent six hours on the phone with technical assistance, and I took a day off of work for a service call in which Dell never calledI am requesting a new contact at Dell to speak with * [redacted] and a full refund Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized an exchange order to be sent and will update the customer once shipping information is availableOnce the customer receives the exchange system a return label will be available for the old system to be shipped backThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with the return of the motherboard with a full refund going back to Ms [redacted] We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as far as the technical issuesThe lack of initial help, the constant run around with phone transfers and mysterious phone disconnects, refusal to transfer us to a supervisor, having to spend over hours on the phone and the flat out denial that the warranty promise of "days technical support including third party software" as shown on the Dell website did not exist, still leaves bad taste in my mouth.However [redacted] , [redacted] and on a previous problem, [redacted] were great and Dell should thank them for making our problems right Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his disputeThe representative explained that when Mr [redacted] disputed the charges with his credit card on 10/20/he received the refund at that timeSo when the item was returned the it closed out the invoice and no funds were due Mr***Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because That's a lie & do not appreciate being called a liar as Federal Express tracking [redacted] shows delivered on 3/7/is for the cable and not the new hard drive I was promised , as he claimsI have emailed them the enclosed information several times and uploaded it also on this site previously and I am uploading them again , along with my email to on the 9th to [redacted] I do not apprecia [redacted] was unable to get any resolution from their staff in PhillipinesThank youMy contact info is: ###-###-#### and email: [redacted] @gmail.com.Enclosed are the items sent to DELL previously and a couple of times to different individuals with no resolutionPictures of laptop received with no HDD , the resolution form from Dell with items included in package and my notes of items missing and the note from Dell that the laptop already includes the new HDD and operation system Reinstall ( both a lie)Time and frustration spent on this issue is worth a lot more than the HDD and I am very disappointed with DELL and their customer service and the way they treat their customers.To resolve the issue I need: The new HDD with the operating system installed or the operation system in a CD and will reinstall it myselfFrom: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, March 9, 11:PM To: ' [redacted] @dell.com' Subject: FW: DELL TECH SUPPORT SR# [redacted] -Screenshots of laptop and Resolution center form enclosed-NEED missing items ASAP-URGENT-2nd sending-Please acknowledge receipt and handle Dear [redacted] , If you want the issue to be resolved, I need Dell to send me the new HDD with operating system installed or in a CD for to install as I was promised over the phone and sent to me in writing with the laptop, a copy of the note that came in from your resolution center is enclosed as well as the pictures of the laptop interior when receivedThis has cost me too much time and grief and the least I expect from Dell and their corporate office and/or higher management is to deliver on what they said they wouldHere are the documentations again which have already been sent to your reps several timesSee below.No need to call me as I am not interested in arguing and proving my case to you again and each person who called me pretend they do not know anything about the case and I am tired of itI have had it with your staffIf you want this issue resolved, deliver the New HDD with operating system installed and consider the case closed otherwise it is notThank you From: [redacted] @dell.com [mailto: [redacted] @dell.com] Sent: Wednesday, March 8, 2:AM To: [redacted] @gmail.com Subject: Incident # [redacted] Dell Customer CommunicationDear ***, This email is with reference to the conversation we had earlier regarding your Dell computerPlease update me on the results of your IT person visit to connect back the Hard drive cable and Hard Drive If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you furtherRegards, [redacted] Dell | Advanced Resolution GroupPhone [redacted] My work schedule is from 9:am - 6:pm CST Monday to FridayP Please consider the environment before printing this e-mail Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, contacted Mr [redacted] to discuss the issues in his letterOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at ***_ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and he verified the system received is the correct configuration and has no further issuesWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a Dell computer ordered from a third party vendor and wants compensationWe regret any miscommunication which may have occurred and appreciate the feedbackDell will not be offering any concessions for an order placed via a third partySince the date of the submission, a Dell representative attempted to contact Mr [redacted] by telephone and e-mail however to date, we have not yet been able to discuss the contents of the submission We ask that Mr [redacted] contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised that the form needs to also have the current date and the additional information already informed onPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a service dispatch has processed to repair the customer’s computer A Dell representative contacted the customer to discuss his concerns The customer verified that the computer is now functioning properly We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is only offering me a $gift card I am not trading a high end laptop with blu-ray player, facial recognition, etc They replaced mine with a low end laptop with a CD rom drive instead, and nothing my original laptop had Their warranty states that they will replace it with an equal or better laptopThat is what I wantI purchased the warranty and they are not honoring it Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , issued a coupon to Mr [redacted] , who confirmed receiptWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell made a statement to me that I rejected a prior offer to have an extended warranty when a warranty extension was not offered. Also, Dell representatives told me after the third repair that I would be eligible for a new device because the device Dell sold me was a lemon. Again, Dell did not honor that statement when I called about the forth repair. Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that his order was cancelled due to a pricing error but did offer a discount of 10% on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent promotion We regret any miscommunication which may have occurred and appreciate the feedback The free TV promotion, as outlined in a copy of the promotional flyer provided by the customer, was for select PC configurations Dell records indicate the customer was advised that they did not order one of the select configurations and was offered a return for a refund so that he could order a configuration that would include the free TV promotion however the customer declined Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the computer purchased by the customer was not eligible for the free TV promotion It would be a violation of Dell policy for a representative to provide a promotion outside of the guidelines of the promotional offering and our representative denied the customer’s request for the promotional TV We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the cancelation and full refund to the customer for the extended warranty The customer should receive their refund check in the mail We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding creditThe representative [redacted] followed up with the customer updated the customer that the retailer has confirmed creditThe customer may contact the retailer to receive their refundIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , confirmed that Mr [redacted] received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, [redacted] , remains available to assist in resolving further issues directly related to this case Sincerely, Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I can't believe the response written by Dell stated the representative [redacted] was 'instrumental' in getting this issue resolved. He only replied to 2 of my many emails that I was either looking for more information, clarifying a request he asked of me or seeing if the case was resolved. He even asked me to contact his company to see if the issue was resolved. I did call and it was not resolved. The entire process to let one part of the company know the two items were received took over 2 months. In this time I received Dell credit department calls and mail stating I owe money as I am late in paying. I was concerned and still am concerned that I will be reported to my creditors which will result in a negative impact to my credit rating.I am amazed that he gets praised by his department for how little he did getting this matter resolved. This was a huge debacle from the start and got worse each and every contact. The icing on the cake is the word 'instrumental'!Wow. Please check his email for my inquiries into him and his lack of responses. If he erased them I have saved all of the back and forth. Mind you 95 percent are me trying to get a response from him or his department but it shows he did squat. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: my computer was shipped out to be repaired by Dell and returned to me on April Upon receiving the computer back I found that the repairs were not made and the computer still is brokenI sent emails to * [redacted] on April and April and have not received responses to either of my emailsMy content computer continues to be broken and Dell is non-responsive to my inquiriesIt has been three months that I have been without a functioning computerI've sent the computer back to Dell twice, I've spent six hours on the phone with technical assistance, and I took a day off of work for a service call in which Dell never calledI am requesting a new contact at Dell to speak with * [redacted] and a full refund Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized an exchange order to be sent and will update the customer once shipping information is availableOnce the customer receives the exchange system a return label will be available for the old system to be shipped backThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with the return of the motherboard with a full refund going back to Ms [redacted] We certainly do apologize for any frustration or inconvenience this transaction may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as far as the technical issuesThe lack of initial help, the constant run around with phone transfers and mysterious phone disconnects, refusal to transfer us to a supervisor, having to spend over hours on the phone and the flat out denial that the warranty promise of "days technical support including third party software" as shown on the Dell website did not exist, still leaves bad taste in my mouth.However [redacted] , [redacted] and on a previous problem, [redacted] were great and Dell should thank them for making our problems right Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his disputeThe representative explained that when Mr [redacted] disputed the charges with his credit card on 10/20/he received the refund at that timeSo when the item was returned the it closed out the invoice and no funds were due Mr***Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because That's a lie & do not appreciate being called a liar as Federal Express tracking [redacted] shows delivered on 3/7/is for the cable and not the new hard drive I was promised , as he claimsI have emailed them the enclosed information several times and uploaded it also on this site previously and I am uploading them again , along with my email to on the 9th to [redacted] I do not apprecia [redacted] was unable to get any resolution from their staff in PhillipinesThank youMy contact info is: ###-###-#### and email: [redacted] @gmail.com.Enclosed are the items sent to DELL previously and a couple of times to different individuals with no resolutionPictures of laptop received with no HDD , the resolution form from Dell with items included in package and my notes of items missing and the note from Dell that the laptop already includes the new HDD and operation system Reinstall ( both a lie)Time and frustration spent on this issue is worth a lot more than the HDD and I am very disappointed with DELL and their customer service and the way they treat their customers.To resolve the issue I need: The new HDD with the operating system installed or the operation system in a CD and will reinstall it myselfFrom: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, March 9, 11:PM To: ' [redacted] @dell.com' Subject: FW: DELL TECH SUPPORT SR# [redacted] -Screenshots of laptop and Resolution center form enclosed-NEED missing items ASAP-URGENT-2nd sending-Please acknowledge receipt and handle Dear [redacted] , If you want the issue to be resolved, I need Dell to send me the new HDD with operating system installed or in a CD for to install as I was promised over the phone and sent to me in writing with the laptop, a copy of the note that came in from your resolution center is enclosed as well as the pictures of the laptop interior when receivedThis has cost me too much time and grief and the least I expect from Dell and their corporate office and/or higher management is to deliver on what they said they wouldHere are the documentations again which have already been sent to your reps several timesSee below.No need to call me as I am not interested in arguing and proving my case to you again and each person who called me pretend they do not know anything about the case and I am tired of itI have had it with your staffIf you want this issue resolved, deliver the New HDD with operating system installed and consider the case closed otherwise it is notThank you From: [redacted] @dell.com [mailto: [redacted] @dell.com] Sent: Wednesday, March 8, 2:AM To: [redacted] @gmail.com Subject: Incident # [redacted] Dell Customer CommunicationDear ***, This email is with reference to the conversation we had earlier regarding your Dell computerPlease update me on the results of your IT person visit to connect back the Hard drive cable and Hard Drive If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you furtherRegards, [redacted] Dell | Advanced Resolution GroupPhone [redacted] My work schedule is from 9:am - 6:pm CST Monday to FridayP Please consider the environment before printing this e-mail Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, contacted Mr [redacted] to discuss the issues in his letterOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at ***_ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and he verified the system received is the correct configuration and has no further issuesWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a Dell computer ordered from a third party vendor and wants compensationWe regret any miscommunication which may have occurred and appreciate the feedbackDell will not be offering any concessions for an order placed via a third partySince the date of the submission, a Dell representative attempted to contact Mr [redacted] by telephone and e-mail however to date, we have not yet been able to discuss the contents of the submission We ask that Mr [redacted] contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised that the form needs to also have the current date and the additional information already informed onPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a service dispatch has processed to repair the customer’s computer A Dell representative contacted the customer to discuss his concerns The customer verified that the computer is now functioning properly We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is only offering me a $gift card I am not trading a high end laptop with blu-ray player, facial recognition, etc They replaced mine with a low end laptop with a CD rom drive instead, and nothing my original laptop had Their warranty states that they will replace it with an equal or better laptopThat is what I wantI purchased the warranty and they are not honoring it Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , issued a coupon to Mr [redacted] , who confirmed receiptWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell made a statement to me that I rejected a prior offer to have an extended warranty when a warranty extension was not offered. Also, Dell representatives told me after the third repair that I would be eligible for a new device because the device Dell sold me was a lemon. Again, Dell did not honor that statement when I called about the forth repair. Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that his order was cancelled due to a pricing error but did offer a discount of 10% on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent promotion We regret any miscommunication which may have occurred and appreciate the feedback The free TV promotion, as outlined in a copy of the promotional flyer provided by the customer, was for select PC configurations Dell records indicate the customer was advised that they did not order one of the select configurations and was offered a return for a refund so that he could order a configuration that would include the free TV promotion however the customer declined Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the computer purchased by the customer was not eligible for the free TV promotion It would be a violation of Dell policy for a representative to provide a promotion outside of the guidelines of the promotional offering and our representative denied the customer’s request for the promotional TV We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the cancelation and full refund to the customer for the extended warranty The customer should receive their refund check in the mail We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding creditThe representative [redacted] followed up with the customer updated the customer that the retailer has confirmed creditThe customer may contact the retailer to receive their refundIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc