Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a service dispatch has processed to repair the customer’s computer A Dell representative contacted the customer to discuss his concerns The customer verified that the computer is now functioning properly We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed receipt of the customer’s five computers back to Dell and is processing the appropriate refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the representative has been noted and feedback provided to the appropriate management staffIn regards to the customers claim about the warranty #states at Dell may provide a replacement system if warrantedIn the customers case the system is working as designed and all repairs have been completedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his disputeThe representative explained that when Mr [redacted] disputed the charges with his credit card on 10/20/he received the refund at that timeSo when the item was returned the it closed out the invoice and no funds were due Mr***Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and he verified the system received is the correct configuration and has no further issuesWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , issued a coupon to Mr [redacted] , who confirmed receiptWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a Dell computer ordered from a third party vendor and wants compensationWe regret any miscommunication which may have occurred and appreciate the feedbackDell will not be offering any concessions for an order placed via a third partySince the date of the submission, a Dell representative attempted to contact Mr [redacted] by telephone and e-mail however to date, we have not yet been able to discuss the contents of the submission We ask that Mr [redacted] contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative did offer a 5% discount on another purchase within the next daysIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the concerns of Mr [redacted] Our records indicate the system has been received and the credit has been applied to the original form of paymentOur representative, [redacted] , has notified Mr [redacted] and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding creditThe representative [redacted] followed up with the customer updated the customer that the retailer has confirmed creditThe customer may contact the retailer to receive their refundIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of Dell’s Limited Hardware Warranty, their request for product replacement was respectfully deniedOur representative provided technical assistance and confirmed that the slow product performance related issues were caused by the hardware limitationsFurthermore, the hardware is working as designed and system memory upgrade was recommendedOur representative also followafter the memory upgrade to verify that the product was functioning properlyShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, contacted Mr [redacted] to discuss the issues in his letterOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at ***_ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with our customer, Mr [redacted] , regarding his concerns [redacted] has explained to the customer if he wishes to pay Dell for the repair of the cracked hinge, in the interest of customer satisfaction, [redacted] would see that Mr [redacted] received a discount However, after discussing the matter with his wife, Mr [redacted] has decided not to accept the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide to accept the offer We will be happy to reopen the case and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that our records do not reflex his claimsDell shows last contact with the customer was last year and issue was confirmed resolvedThe customers warranty has been expired since 1/25/The representative and manager have respectfully denied the customer’s requestThe customer may contact our out of warranty repair department at ###-###-#### Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our representative has been in contact with the customer and provided the information to update the ownershipPhysical damage is not covered under the terms and conditions of the Dell Limited Hardware Warranty and the request to have the repairs covered was respectfully deniedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedThe Dell Out-of-Warranty department remains available to assist the customer and may be contacted at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , notified Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer per Dell records her computer had a error which necessitates the replacement of the hard disk drive Hard drives are shipped blank and need the operating system installed upon use Since the customer’s computer is out of warranty any assistance would be fee based Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is only offering me a $gift card I am not trading a high end laptop with blu-ray player, facial recognition, etc They replaced mine with a low end laptop with a CD rom drive instead, and nothing my original laptop had Their warranty states that they will replace it with an equal or better laptopThat is what I wantI purchased the warranty and they are not honoring it Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a service dispatch has processed to repair the customer’s computer A Dell representative contacted the customer to discuss his concerns The customer verified that the computer is now functioning properly We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed receipt of the customer’s five computers back to Dell and is processing the appropriate refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the representative has been noted and feedback provided to the appropriate management staffIn regards to the customers claim about the warranty #states at Dell may provide a replacement system if warrantedIn the customers case the system is working as designed and all repairs have been completedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his disputeThe representative explained that when Mr [redacted] disputed the charges with his credit card on 10/20/he received the refund at that timeSo when the item was returned the it closed out the invoice and no funds were due Mr***Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and he verified the system received is the correct configuration and has no further issuesWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , issued a coupon to Mr [redacted] , who confirmed receiptWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As previously mentioned, the offered resolution is not acceptable Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for a Dell computer ordered from a third party vendor and wants compensationWe regret any miscommunication which may have occurred and appreciate the feedbackDell will not be offering any concessions for an order placed via a third partySince the date of the submission, a Dell representative attempted to contact Mr [redacted] by telephone and e-mail however to date, we have not yet been able to discuss the contents of the submission We ask that Mr [redacted] contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative did offer a 5% discount on another purchase within the next daysIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the concerns of Mr [redacted] Our records indicate the system has been received and the credit has been applied to the original form of paymentOur representative, [redacted] , has notified Mr [redacted] and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding creditThe representative [redacted] followed up with the customer updated the customer that the retailer has confirmed creditThe customer may contact the retailer to receive their refundIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of Dell’s Limited Hardware Warranty, their request for product replacement was respectfully deniedOur representative provided technical assistance and confirmed that the slow product performance related issues were caused by the hardware limitationsFurthermore, the hardware is working as designed and system memory upgrade was recommendedOur representative also followafter the memory upgrade to verify that the product was functioning properlyShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, contacted Mr [redacted] to discuss the issues in his letterOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at ***_ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with our customer, Mr [redacted] , regarding his concerns [redacted] has explained to the customer if he wishes to pay Dell for the repair of the cracked hinge, in the interest of customer satisfaction, [redacted] would see that Mr [redacted] received a discount However, after discussing the matter with his wife, Mr [redacted] has decided not to accept the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide to accept the offer We will be happy to reopen the case and assist the customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that our records do not reflex his claimsDell shows last contact with the customer was last year and issue was confirmed resolvedThe customers warranty has been expired since 1/25/The representative and manager have respectfully denied the customer’s requestThe customer may contact our out of warranty repair department at ###-###-#### Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our representative has been in contact with the customer and provided the information to update the ownershipPhysical damage is not covered under the terms and conditions of the Dell Limited Hardware Warranty and the request to have the repairs covered was respectfully deniedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedThe Dell Out-of-Warranty department remains available to assist the customer and may be contacted at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , notified Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer per Dell records her computer had a error which necessitates the replacement of the hard disk drive Hard drives are shipped blank and need the operating system installed upon use Since the customer’s computer is out of warranty any assistance would be fee based Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is only offering me a $gift card I am not trading a high end laptop with blu-ray player, facial recognition, etc They replaced mine with a low end laptop with a CD rom drive instead, and nothing my original laptop had Their warranty states that they will replace it with an equal or better laptopThat is what I wantI purchased the warranty and they are not honoring it Regards, [redacted]