Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the customer’s request for a system exchange, however; our representative offered to reschedule the onsite service and provide additional technical supportThe customer declinedDell technical support remains available to assist per the terms and conditions of the warranty should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refused to replace the original 16GB of RAM that they took from meThey also sent me mismatched sticks of 2x4gb which don't work togetherThe representative indirectly called me a liar, and refused to accept that a previous Dell representative made a mistake Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained Dell's Consumer Terms of Sale, which states that your order is subject to cancellation by Dell, in Dell's sole discretionOur records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered a 10% discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on March 21, Please note, Mr [redacted] elected not to accept our offer of assistanceHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I was wholly unsatisfied that Dell's investigation of the issue to determine the cause of the privacy breach Nor was I assured by Dell of additional safeguards it would take to protect my non-billing informationI sent the Dell representative a follemail addressing these concernsNo response has been received in business days Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer indicated he was on out of the country for work for the next monthThe representative authorized to extend the return period until he returnsTo follow up with the representative by email once he returns homePlease have the customer contact the representative by emailing at [redacted] _ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer reiterated dissatisfaction with Dell’s response As previously indicated, since the date of the submission, the customer was contacted by our representative and he reported an issue with his webcam The customer was not ready to discuss his concerns or seek resolution and told our representative that he is traveling and will be returning in January at which time he will contact our representative for assistance We remain ready to address the customer’s concerns when he indicates to our representative that he is available for contact to discuss this matter Customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Because this person is Lying I don't have any other system that dell has exchangedthis is *word rejected* Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted in expediting the partThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their description is not accurateAfter several requests for a refund, which were rejected, I was forced to send it back to be refurbishedWhen the representative failed to contact me after several missed scheduled calls, I asked for a representative from the USA to contact meI was then offered a refundHowever, Dell sent the computer back to me anyway and I told them I would see if it worked, which it doesn't, and I have since asked for a refund on 6/29/and have not heard from Dell since Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on July 28, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesa replacement unit is being processedOur representative may be contacted directly by e-mail at [redacted] _***[email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] C [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also contacted Dell’s account verification team and determined Dell only received partial payment for order number Please note that Ms [redacted] agreed to pay the balance of $Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up and confirmed we show credit closed on 6/and payment sent to bank on 6/24/We ask that the customer follow up with her bank using as reference [redacted] CREDIT $We remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that our representative is continuing to work with the customer and the shipping carrier, Pilot Freight Services, to resolve this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Their response is a lieThey did not offer me a 10% discount on the order I had at $They offered me 10% off a price of nearly $yielding a final price of $which is 50% MORE than my orderThis is the biggest bait and switch ever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I regret that Dell was not responsive until the Revdex.com got involved, but I am glad that things have now been made right Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] from our Texas office has taken over the accountWe ask that the customer follow up with [redacted] by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding... this experience. Dell representative, [redacted] , contacted the customer who stated the issue has already been resolved. We remain available to assist the customer should the need arise. Please have the customer contact the representative by email at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a refund for the software and confirmed the credit has postedOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the customer’s request for a system exchange, however; our representative offered to reschedule the onsite service and provide additional technical supportThe customer declinedDell technical support remains available to assist per the terms and conditions of the warranty should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refused to replace the original 16GB of RAM that they took from meThey also sent me mismatched sticks of 2x4gb which don't work togetherThe representative indirectly called me a liar, and refused to accept that a previous Dell representative made a mistake Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained Dell's Consumer Terms of Sale, which states that your order is subject to cancellation by Dell, in Dell's sole discretionOur records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered a 10% discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on March 21, Please note, Mr [redacted] elected not to accept our offer of assistanceHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I was wholly unsatisfied that Dell's investigation of the issue to determine the cause of the privacy breach Nor was I assured by Dell of additional safeguards it would take to protect my non-billing informationI sent the Dell representative a follemail addressing these concernsNo response has been received in business days Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer indicated he was on out of the country for work for the next monthThe representative authorized to extend the return period until he returnsTo follow up with the representative by email once he returns homePlease have the customer contact the representative by emailing at [redacted] _ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer reiterated dissatisfaction with Dell’s response As previously indicated, since the date of the submission, the customer was contacted by our representative and he reported an issue with his webcam The customer was not ready to discuss his concerns or seek resolution and told our representative that he is traveling and will be returning in January at which time he will contact our representative for assistance We remain ready to address the customer’s concerns when he indicates to our representative that he is available for contact to discuss this matter Customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Because this person is Lying I don't have any other system that dell has exchangedthis is *word rejected* Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted in expediting the partThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their description is not accurateAfter several requests for a refund, which were rejected, I was forced to send it back to be refurbishedWhen the representative failed to contact me after several missed scheduled calls, I asked for a representative from the USA to contact meI was then offered a refundHowever, Dell sent the computer back to me anyway and I told them I would see if it worked, which it doesn't, and I have since asked for a refund on 6/29/and have not heard from Dell since Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on July 28, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesa replacement unit is being processedOur representative may be contacted directly by e-mail at [redacted] _***[email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] C [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also contacted Dell’s account verification team and determined Dell only received partial payment for order number Please note that Ms [redacted] agreed to pay the balance of $Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up and confirmed we show credit closed on 6/and payment sent to bank on 6/24/We ask that the customer follow up with her bank using as reference [redacted] CREDIT $We remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that our representative is continuing to work with the customer and the shipping carrier, Pilot Freight Services, to resolve this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Their response is a lieThey did not offer me a 10% discount on the order I had at $They offered me 10% off a price of nearly $yielding a final price of $which is 50% MORE than my orderThis is the biggest bait and switch ever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I regret that Dell was not responsive until the Revdex.com got involved, but I am glad that things have now been made right Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] from our Texas office has taken over the accountWe ask that the customer follow up with [redacted] by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding... this experience. Dell representative, [redacted] , contacted the customer who stated the issue has already been resolved. We remain available to assist the customer should the need arise. Please have the customer contact the representative by email at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a refund for the software and confirmed the credit has postedOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc