Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her of the terms and conditions of Gift CardsOur representative also verified that one of the gift cards had already been used that the other was still activePlease note that Ms [redacted] confirmed resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe received a call from [redacted] at the Advanced Resolution Team He was helpful, apologetic, and quickly got us to a resolution that worked out (one that I requested in my last support call to them) He arranged for a refurbished laptop to be sent out with the same model number and slightly better specs We received the laptop promptly and we have been using and testing the laptop ever since, without any issues over the last daysRegards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] C [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also contacted Dell’s account verification team and determined Dell only received partial payment for order number Please note that Ms [redacted] agreed to pay the balance of $Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has confirmed with the customer he has received his refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit is being processed; once delivered, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their description is not accurateAfter several requests for a refund, which were rejected, I was forced to send it back to be refurbishedWhen the representative failed to contact me after several missed scheduled calls, I asked for a representative from the USA to contact meI was then offered a refundHowever, Dell sent the computer back to me anyway and I told them I would see if it worked, which it doesn't, and I have since asked for a refund on 6/29/and have not heard from Dell since Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up and confirmed we show credit closed on 6/and payment sent to bank on 6/24/We ask that the customer follow up with her bank using as reference [redacted] CREDIT $We remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Because this person is Lying I don't have any other system that dell has exchangedthis is *word rejected* Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The Dell rep has called me times on the same day that's it for phone calls.He did email me telling me he tried to reach me and would try again on Jan 26.he never called on that day.I have asked for a direct line to call him and copied the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin on that email'I also emailed Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin to ask if they would request a different Dell rep to contact me I haven't heard from you ether Thanks [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on July 28, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesa replacement unit is being processedOur representative may be contacted directly by e-mail at [redacted] _***[email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am once again having the same problem with losing control over my arrow/pointerIt is non-responsive to the touchpadThe touchpad was replaced by a Dell person on June along with the motherboard (for the second time.) The arrow has been finicky and jumpy and now has stopped respondingI have a book deadlineI was in the middle of my 20th footnote for Chapter and once the pointer stops working, I'm never sure if my work is savedA computer that is as unreliable as this one is worthless to meAnn at Revdex.com - would you please re-instate my original complaint - # [redacted] Dell has not resolved this problemThe last attempt to fix it didn't work for even a monthDell - At this point, I want my money back or a new computer, not a reworked oneIt is too big a loss for me to mail this computer to your repair people and lose a week of timeI have already lost way too much time and effort over this lemon as you can see from the extent of my last six months of hours of phone calls, three separate home visit part replacements and e-mail complaintsAs I have mentioned to you before, it would be more cost efficient for you to just mail me a brand new computerI am willing to assume the consultant cost of transferring my data to the new computer which is more than I should have to doBut I am mostly interested in an efficient and reliable fixI look forward to your prompt reply[redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our records indicate the order has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup onsite or depot service to fix the customer’s repair, per the terms and conditions of Dell’s limited hardware warranty, but the customer declined [redacted] politely declined the customer’s request for a refund due to the system being out of the return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell did absolutely nothing to resolve my many issuesTheir customer service was completely ineffective, and one of the many representatives I dealt with lied to me and was extremely rudeThey have lost my business and I will do everything in my power to spread the word about the awful way they treat their customers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] [redacted] , our representative advised Mr [redacted] the recovery disc has been shipped and to reinstall the OS after it arrivesHe, also, advised Mr [redacted] to contact technical support and provide the order number for out of warranty support, if the problems persistWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They lied about the true quality of the product and still continue to do so The service and quality was ans still is very shoddy They offer a a hardware warranty which is way too costly and frankly not worth it as their computers are DESIGNED to break.I stand by my complaint and humbly refuse their response to it I was cheated clear and simple Period Regards, Robin G [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe will provide feedback to the representative in the chat the customer provided but this does not change the resolutionAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her of the terms and conditions of Gift CardsOur representative also verified that one of the gift cards had already been used that the other was still activePlease note that Ms [redacted] confirmed resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A representative has contacted Mr [redacted] and provided technical assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe received a call from [redacted] at the Advanced Resolution Team He was helpful, apologetic, and quickly got us to a resolution that worked out (one that I requested in my last support call to them) He arranged for a refurbished laptop to be sent out with the same model number and slightly better specs We received the laptop promptly and we have been using and testing the laptop ever since, without any issues over the last daysRegards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] C [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also contacted Dell’s account verification team and determined Dell only received partial payment for order number Please note that Ms [redacted] agreed to pay the balance of $Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has confirmed with the customer he has received his refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, a replacement unit is being processed; once delivered, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their description is not accurateAfter several requests for a refund, which were rejected, I was forced to send it back to be refurbishedWhen the representative failed to contact me after several missed scheduled calls, I asked for a representative from the USA to contact meI was then offered a refundHowever, Dell sent the computer back to me anyway and I told them I would see if it worked, which it doesn't, and I have since asked for a refund on 6/29/and have not heard from Dell since Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up and confirmed we show credit closed on 6/and payment sent to bank on 6/24/We ask that the customer follow up with her bank using as reference [redacted] CREDIT $We remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Because this person is Lying I don't have any other system that dell has exchangedthis is *word rejected* Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The Dell rep has called me times on the same day that's it for phone calls.He did email me telling me he tried to reach me and would try again on Jan 26.he never called on that day.I have asked for a direct line to call him and copied the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin on that email'I also emailed Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin to ask if they would request a different Dell rep to contact me I haven't heard from you ether Thanks [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on July 28, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesa replacement unit is being processedOur representative may be contacted directly by e-mail at [redacted] _***[email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am once again having the same problem with losing control over my arrow/pointerIt is non-responsive to the touchpadThe touchpad was replaced by a Dell person on June along with the motherboard (for the second time.) The arrow has been finicky and jumpy and now has stopped respondingI have a book deadlineI was in the middle of my 20th footnote for Chapter and once the pointer stops working, I'm never sure if my work is savedA computer that is as unreliable as this one is worthless to meAnn at Revdex.com - would you please re-instate my original complaint - # [redacted] Dell has not resolved this problemThe last attempt to fix it didn't work for even a monthDell - At this point, I want my money back or a new computer, not a reworked oneIt is too big a loss for me to mail this computer to your repair people and lose a week of timeI have already lost way too much time and effort over this lemon as you can see from the extent of my last six months of hours of phone calls, three separate home visit part replacements and e-mail complaintsAs I have mentioned to you before, it would be more cost efficient for you to just mail me a brand new computerI am willing to assume the consultant cost of transferring my data to the new computer which is more than I should have to doBut I am mostly interested in an efficient and reliable fixI look forward to your prompt reply[redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our records indicate the order has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup onsite or depot service to fix the customer’s repair, per the terms and conditions of Dell’s limited hardware warranty, but the customer declined [redacted] politely declined the customer’s request for a refund due to the system being out of the return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell did absolutely nothing to resolve my many issuesTheir customer service was completely ineffective, and one of the many representatives I dealt with lied to me and was extremely rudeThey have lost my business and I will do everything in my power to spread the word about the awful way they treat their customers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] [redacted] , our representative advised Mr [redacted] the recovery disc has been shipped and to reinstall the OS after it arrivesHe, also, advised Mr [redacted] to contact technical support and provide the order number for out of warranty support, if the problems persistWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They lied about the true quality of the product and still continue to do so The service and quality was ans still is very shoddy They offer a a hardware warranty which is way too costly and frankly not worth it as their computers are DESIGNED to break.I stand by my complaint and humbly refuse their response to it I was cheated clear and simple Period Regards, Robin G [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe will provide feedback to the representative in the chat the customer provided but this does not change the resolutionAdvanced Resolution Group Incident [redacted] Dell Inc