Revdex.com: It took awhile but it seems to have been resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty [redacted] Please note that the unit was sent to depot for evaluation where they discovered damage caused by liquid spillageMr [redacted] was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr [redacted] elected not to pay for the repairsThe unit was sent back unrepairedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered 10% discount on future purchase of a new Dell system; furthermore, the offer will remain valid until 11:PM CDT on October 31, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I would like to keep this case open' # [redacted] until I have received the replacement monitor (E5515H) as requested in my initial complaint I do see Dell has placed the order # [redacted] However in the past Dell has cancelled several orders for the replacement Dell estimate's delivered on or before 09/26/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative authorized the a replacement system be sent and confirmed deliveryPlease have the customer contact the representative by email [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is unfair that I have to be left with nothing when the faulty laptop that dell has sold be keeps failingmy original thought that I will be left with a broken computer when my warranty runs out is unacceptable for the level of machine I purchased I have had nothing but issues from the start and I will be left with nothing in a couple months when my warranty runs outi am in the process of returning the machine to the depot Dell is conducting unfair business practices by not fulfilling their on-site repair promise Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe will provide feedback to the representative in the chat the customer provided but this does not change the resolutionAdvanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative Chiranjeevi has followed up and confirmed a full credit for the order has been applied to the Dell preferred accountThe credit will reflect on the customers’ next billing statementSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has been advised a charge back was placed by the customer and Dell no longer holds the customers fundsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an exchange has been processedSystem has been delivered but customer claims no power which is very uncommon for a second system to have the same issueThe representative advised the customer they will need to troubleshootThe representative respectfully denied the request for a new systemThe representative remains available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: The computer is fixed after spending hours of my time dealing with dells representatives I very unsatisfied as a customer due to all time waste, but Dell fulfilled their legal obligation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup onsite or depot service to fix the customer’s repair, per the terms and conditions of Dell’s limited hardware warranty, but the customer declined [redacted] politely declined the customer’s request for a refund due to the system being out of the return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative [redacted] has been assisting the customer but he has chosen to cancel the order due to delaysWe remain available to assist the customer and ask he contact the representative at [redacted] for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully declined the request to have the coupon applied, as the offer has expiredA credit to the order was offered and acceptedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Dell did absolutely nothing to resolve my many issuesTheir customer service was completely ineffective, and one of the many representatives I dealt with lied to me and was extremely rudeThey have lost my business and I will do everything in my power to spread the word about the awful way they treat their customers Regards, [redacted]
Dell representative [redacted] worked with Ms [redacted] to resolve her issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at [redacted] @dell.com
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The customer was aware of the size of the hard drive and memory which were the bare minimum when he purchased from retail. We have included a link below that can assist him in freeing up space. [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:They lied about the true quality of the product and still continue to do so The service and quality was ans still is very shoddy They offer a a hardware warranty which is way too costly and frankly not worth it as their computers are DESIGNED to break.I stand by my complaint and humbly refuse their response to it I was cheated clear and simple Period Regards, Robin G [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, John *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has authorized a system exchange to resolve the customer’s technical problems they had been having with their original computer The replacement system was delivered to the customer on Thursday, January 4, Mr [redacted] has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The full refund amount has not been credited to my form of payment as of yet Regards, [redacted]
Revdex.com: It took awhile but it seems to have been resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty [redacted] Please note that the unit was sent to depot for evaluation where they discovered damage caused by liquid spillageMr [redacted] was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr [redacted] elected not to pay for the repairsThe unit was sent back unrepairedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered 10% discount on future purchase of a new Dell system; furthermore, the offer will remain valid until 11:PM CDT on October 31, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I would like to keep this case open' # [redacted] until I have received the replacement monitor (E5515H) as requested in my initial complaint I do see Dell has placed the order # [redacted] However in the past Dell has cancelled several orders for the replacement Dell estimate's delivered on or before 09/26/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative authorized the a replacement system be sent and confirmed deliveryPlease have the customer contact the representative by email [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is unfair that I have to be left with nothing when the faulty laptop that dell has sold be keeps failingmy original thought that I will be left with a broken computer when my warranty runs out is unacceptable for the level of machine I purchased I have had nothing but issues from the start and I will be left with nothing in a couple months when my warranty runs outi am in the process of returning the machine to the depot Dell is conducting unfair business practices by not fulfilling their on-site repair promise Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe will provide feedback to the representative in the chat the customer provided but this does not change the resolutionAdvanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative Chiranjeevi has followed up and confirmed a full credit for the order has been applied to the Dell preferred accountThe credit will reflect on the customers’ next billing statementSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has been advised a charge back was placed by the customer and Dell no longer holds the customers fundsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an exchange has been processedSystem has been delivered but customer claims no power which is very uncommon for a second system to have the same issueThe representative advised the customer they will need to troubleshootThe representative respectfully denied the request for a new systemThe representative remains available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: The computer is fixed after spending hours of my time dealing with dells representatives I very unsatisfied as a customer due to all time waste, but Dell fulfilled their legal obligation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup onsite or depot service to fix the customer’s repair, per the terms and conditions of Dell’s limited hardware warranty, but the customer declined [redacted] politely declined the customer’s request for a refund due to the system being out of the return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell representative [redacted] has been assisting the customer but he has chosen to cancel the order due to delaysWe remain available to assist the customer and ask he contact the representative at [redacted] for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully declined the request to have the coupon applied, as the offer has expiredA credit to the order was offered and acceptedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Dell did absolutely nothing to resolve my many issuesTheir customer service was completely ineffective, and one of the many representatives I dealt with lied to me and was extremely rudeThey have lost my business and I will do everything in my power to spread the word about the awful way they treat their customers Regards, [redacted]
Dell representative [redacted] worked with Ms [redacted] to resolve her issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at [redacted] @dell.com
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The customer was aware of the size of the hard drive and memory which were the bare minimum when he purchased from retail. We have included a link below that can assist him in freeing up space. [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:They lied about the true quality of the product and still continue to do so The service and quality was ans still is very shoddy They offer a a hardware warranty which is way too costly and frankly not worth it as their computers are DESIGNED to break.I stand by my complaint and humbly refuse their response to it I was cheated clear and simple Period Regards, Robin G [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, John *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has authorized a system exchange to resolve the customer’s technical problems they had been having with their original computer The replacement system was delivered to the customer on Thursday, January 4, Mr [redacted] has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The full refund amount has not been credited to my form of payment as of yet Regards, [redacted]