Dear Revdex.com, Our records indicate that the Dell representative Chiranjeevi has followed up and confirmed a full credit for the order has been applied to the Dell preferred accountThe credit will reflect on the customers’ next billing statementSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has been advised a charge back was placed by the customer and Dell no longer holds the customers fundsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is unfair that I have to be left with nothing when the faulty laptop that dell has sold be keeps failingmy original thought that I will be left with a broken computer when my warranty runs out is unacceptable for the level of machine I purchased I have had nothing but issues from the start and I will be left with nothing in a couple months when my warranty runs outi am in the process of returning the machine to the depot Dell is conducting unfair business practices by not fulfilling their on-site repair promise Regards, [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] stated that he will not be able to troubleshoot for another weekOur representative took ownership of the caseHis request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I regret that Dell was not responsive until the Revdex.com got involved, but I am glad that things have now been made right Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully declined the request to have the coupon applied, as the offer has expiredA credit to the order was offered and acceptedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, a replacement unit or refund was offeredPlease note that Ms [redacted] elected not to accept our offer of assistance We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***_ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell did confirm the orderBy providing nothing dell is proving that they do not care about their customers Regards, Aleem M [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty [redacted] Please note that the unit was sent to depot for evaluation where they discovered damage caused by liquid spillageMr [redacted] was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr [redacted] elected not to pay for the repairsThe unit was sent back unrepairedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered 10% discount on future purchase of a new Dell system; furthermore, the offer will remain valid until 11:PM CDT on October 31, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] for any further assistance he may need regarding this matter
Revdex.com: The computer is fixed after spending hours of my time dealing with dells representatives I very unsatisfied as a customer due to all time waste, but Dell fulfilled their legal obligation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I would like to keep this case open' # [redacted] until I have received the replacement monitor (E5515H) as requested in my initial complaint I do see Dell has placed the order # [redacted] However in the past Dell has cancelled several orders for the replacement Dell estimate's delivered on or before 09/26/ Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback The customer purchased the computer from a third party with a Retail Mawarranty for Dell’s Depot Repair service Dell records indicate the customer escalated his issue to different Dell technicians and was consistently offered support per the terms of his warrantySince the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered to assist with processing a service dispatch to repair the computer however the customer requested that Dell pay for an on-site technician to perform repairs or replace his computer, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative authorized the a replacement system be sent and confirmed deliveryPlease have the customer contact the representative by email [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their response is a lieThey did not offer me a 10% discount on the order I had at $They offered me 10% off a price of nearly $yielding a final price of $which is 50% MORE than my orderThis is the biggest bait and switch ever Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding... this experience. Dell representative, [redacted] , contacted the customer who stated the issue has already been resolved. We remain available to assist the customer should the need arise. Please have the customer contact the representative by email at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: The full refund amount has not been credited to my form of payment as of yet Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The customer was aware of the size of the hard drive and memory which were the bare minimum when he purchased from retail. We have included a link below that can assist him in freeing up space. [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] **
Dear Revdex.com, Our records indicate that the Dell representative Chiranjeevi has followed up and confirmed a full credit for the order has been applied to the Dell preferred accountThe credit will reflect on the customers’ next billing statementSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has been advised a charge back was placed by the customer and Dell no longer holds the customers fundsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is unfair that I have to be left with nothing when the faulty laptop that dell has sold be keeps failingmy original thought that I will be left with a broken computer when my warranty runs out is unacceptable for the level of machine I purchased I have had nothing but issues from the start and I will be left with nothing in a couple months when my warranty runs outi am in the process of returning the machine to the depot Dell is conducting unfair business practices by not fulfilling their on-site repair promise Regards, [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] stated that he will not be able to troubleshoot for another weekOur representative took ownership of the caseHis request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I regret that Dell was not responsive until the Revdex.com got involved, but I am glad that things have now been made right Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully declined the request to have the coupon applied, as the offer has expiredA credit to the order was offered and acceptedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, a replacement unit or refund was offeredPlease note that Ms [redacted] elected not to accept our offer of assistance We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***_ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell did confirm the orderBy providing nothing dell is proving that they do not care about their customers Regards, Aleem M [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty [redacted] Please note that the unit was sent to depot for evaluation where they discovered damage caused by liquid spillageMr [redacted] was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr [redacted] elected not to pay for the repairsThe unit was sent back unrepairedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered 10% discount on future purchase of a new Dell system; furthermore, the offer will remain valid until 11:PM CDT on October 31, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] for any further assistance he may need regarding this matter
Revdex.com: The computer is fixed after spending hours of my time dealing with dells representatives I very unsatisfied as a customer due to all time waste, but Dell fulfilled their legal obligation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I would like to keep this case open' # [redacted] until I have received the replacement monitor (E5515H) as requested in my initial complaint I do see Dell has placed the order # [redacted] However in the past Dell has cancelled several orders for the replacement Dell estimate's delivered on or before 09/26/ Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback The customer purchased the computer from a third party with a Retail Mawarranty for Dell’s Depot Repair service Dell records indicate the customer escalated his issue to different Dell technicians and was consistently offered support per the terms of his warrantySince the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered to assist with processing a service dispatch to repair the computer however the customer requested that Dell pay for an on-site technician to perform repairs or replace his computer, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative authorized the a replacement system be sent and confirmed deliveryPlease have the customer contact the representative by email [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Their response is a lieThey did not offer me a 10% discount on the order I had at $They offered me 10% off a price of nearly $yielding a final price of $which is 50% MORE than my orderThis is the biggest bait and switch ever Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding... this experience. Dell representative, [redacted] , contacted the customer who stated the issue has already been resolved. We remain available to assist the customer should the need arise. Please have the customer contact the representative by email at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: The full refund amount has not been credited to my form of payment as of yet Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission. This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The customer was aware of the size of the hard drive and memory which were the bare minimum when he purchased from retail. We have included a link below that can assist him in freeing up space. [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] **