Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionMr [redacted] confirms in his rebuttal that he was provided a copy of the media he requested when the system was purchased but he misplaced itDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative sent her an Operating System USB media and provided technical assistanceHowever, Ms [redacted] stated that she decided to return the system to the original place of purchase and does not require further assistance in this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [email protected], in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell
Today’s Date: 08/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is traveling to China [redacted] has replied Dell will archive his case and reopen it when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the Terms of Limited Hardware Warranty, and the Return Policy (applies only to purchases directly from Dell) [redacted] Our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceFurthermore, the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedPlease note that Mr [redacted] was asked to provide a valid proof of purchase; however, elected not to provide the required documentationHis request for a new replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Well as you know you were sent a message, as we stating that these funds where returned to said account they were taken fromI've gave it a couple of days before I responding back to the Revdex.comI've checked my checking account and I still fail to see said funds accredited back to my accountThis was a debit card that was used, not a credit card so this response on their behalf should reflect immediately on my checking account which it hasn'tQuite frankly I'am tired of this relentless back and forth with this Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailThe representative did reach the customer once but she stated she was busy and could not troubleshootFurther follow up calls were unsuccessfulPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The company is pretending that it is not Dell calling when indeed it isThe caller knows my Computer model, the Date of the purchase, the Service Tag number and my shipping address and phone numberThere is NO WAY POSSIBLE that a fraudulent caller would have access to that much accurate informationThe representative that called me back was very rude and abruptHe very quickly tried to push off the responsibility of the company's actions elsewhereI had to ask for the address to the Legal Department on numerous occasions only to get a nasty reply of "You can have it but we're not changing our stance on this issueSo sad that a multi-billion dollar company such as Dell is resorting to just strong arm tacticsI have every intention of taking Dell to court over the matterI am in no way, shape of form going to just lay down and allow the big bully to just trample me under footI do NOT accept their answer and I want as much help as possible from the Revdex.com!!! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] -***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order number [redacted] to the original form of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up and is working with the customer on a resolutionThe representative will remain the point of contact until a resolution is foundOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Although I did receive my order from Dell, the order only contained pair of 3D glasses instead of pairs as the promotion and purchase invoice stated I informed Dell of this and they were not willing to honor this and stated that deal no longer existed I argued that they should honor the deal that is shown on the invoice and sold to me, but Dell refused I feel Dell should honor the deal that they sold to me I would like the 2nd pair of glasses shipped to me Dell also changed the online invoice to reflect only pair I printed my invoices on the day of purchase and have attached them.Also, I did receive a $promotional credit via email I still have an additional $in Dell bucks promotional credit coming to me as shown on the invoice Dell stated I should receive this within days which has not elapsed yet These promotional credits are shown on the original purchase invoices I attachedAgain, when I go to my account on their website the invoice does not show these credits Its almost like Dell changed the invoice? I will not consider this complaint resolved until I receive the 2nd pair of 3D glasses and the additional $promotional credit as shown on the original invoices attached.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution is not 100% satisfactory howeverI had requested for a refund(as their warranty services are a nightmare to deal with) which was deniedThe option I was given was to mail in the laptop for repair which was the same option I was given as before filing the Revdex.com complaintI was given an assurance that I would get the repaired laptop in business daysHowever even on 9th business day after I had provided dell with everything they needed, the response I received was they need more days to repair the systemFinally after a lot of emails they agreed to send in a replacement for a refurbished laptop which I received todayNote that before I filed the Revdex.com complaint, one of the managers had actually approved the request for exchange and then another manager days later had denied itI am yet to complete testing the laptop they have sent me to make sure there are no issues with itThey had agreed to send in my old hard drive back but I am still waiting for itHopefully this laptop won't give me more issues as I would hate dealing with their warranty services againOverall not a good experience at all with dell.I hope they can improve their customer service so the customer doesnt have to go through so much trouble especially when dell is at faultThe laptop was already sent for repair to their depot once (at my expense for expedited shipping) and they returned it in a worse conditionInstead of improving upon this, they made me go through so much trouble..the whole situation has gone on for over months now during which I havn't been able to use my laptop at all! Regards, [redacted]
Today’s Date: 06/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has completed processing the customers creditDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Mr. [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. When an... “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billing. Our records indicate Mr. [redacted] was charged the amount he expected including the bundled software promotion. Since the date of the submission, a Dell representative contacted Mr. [redacted] to discuss his concerns. Mr. [redacted] requested a refund for $46.47 which was denied by our representative who explained that he was charged the correct bundled price and Dell will not be offering an additional refund. Mr. [redacted] requested a refund for the computer order which was also denied as he is outside of Dell’s thirty (30) day return period. We ask that Mr. [redacted] contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative provided technical assistance with Microsoft Office activation issues and... the case has been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns in regards to this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: [redacted] of Dell is once again making false statements. In his latest BBB response he talks of a $100 coupon but over the phone he calls it a refund. I constantly request to negoaiatvia email but he insists on negotiating over the phone. The only emails I get from him are demands for my response and acceptance via email. [redacted] 's refusal to negotiate via email proves that he does not want to be on record or be held accountable for what he says on the phone. . This is the second time he has misrepresented the truth to BBB and myself. I can provide a time stamped email I sent to [redacted] rejecting his first offer. The next day he ignores it and posts on this page that I accepted. He calls his latest offer over the phone a refund but in the latest BBB response he calls it a coupon. This is is exactly what he pulled when he offered me the original $75 credit that turned out to be a coupon. He keeps using different words for what he is offering me and I can not accept anything until I read the fine print. I request to deal with someone else from Dell that can represent the truth without using different terminology. Negotiation via email is not an unreasonable request if there is nothing to hide. Coupons are unacceptable because they require an additional purchase. Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***. Dell records indicate the computer was purchased from a third party so a return to Dell for a refund is not be an option. Our representative respectfully denied the request. As the... warranty contract has expired, our representative offered the customer a discount on out of warranty service or a newly placed order, however; the customer declined. Our representative remains available should the customer change her mind. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear RevDex.com, Our records indicate that Dell representative [redacted] is in contact with the customer. At this time the credit department is investigating why the funds have not posted. As soon as confirmation has been provided that funds have transferred the representative will update the customer. The customer may reach the representative by emailing at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionMr [redacted] confirms in his rebuttal that he was provided a copy of the media he requested when the system was purchased but he misplaced itDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative sent her an Operating System USB media and provided technical assistanceHowever, Ms [redacted] stated that she decided to return the system to the original place of purchase and does not require further assistance in this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [email protected], in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell
Today’s Date: 08/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is traveling to China [redacted] has replied Dell will archive his case and reopen it when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the Terms of Limited Hardware Warranty, and the Return Policy (applies only to purchases directly from Dell) [redacted] Our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceFurthermore, the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedPlease note that Mr [redacted] was asked to provide a valid proof of purchase; however, elected not to provide the required documentationHis request for a new replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Well as you know you were sent a message, as we stating that these funds where returned to said account they were taken fromI've gave it a couple of days before I responding back to the Revdex.comI've checked my checking account and I still fail to see said funds accredited back to my accountThis was a debit card that was used, not a credit card so this response on their behalf should reflect immediately on my checking account which it hasn'tQuite frankly I'am tired of this relentless back and forth with this Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailThe representative did reach the customer once but she stated she was busy and could not troubleshootFurther follow up calls were unsuccessfulPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The company is pretending that it is not Dell calling when indeed it isThe caller knows my Computer model, the Date of the purchase, the Service Tag number and my shipping address and phone numberThere is NO WAY POSSIBLE that a fraudulent caller would have access to that much accurate informationThe representative that called me back was very rude and abruptHe very quickly tried to push off the responsibility of the company's actions elsewhereI had to ask for the address to the Legal Department on numerous occasions only to get a nasty reply of "You can have it but we're not changing our stance on this issueSo sad that a multi-billion dollar company such as Dell is resorting to just strong arm tacticsI have every intention of taking Dell to court over the matterI am in no way, shape of form going to just lay down and allow the big bully to just trample me under footI do NOT accept their answer and I want as much help as possible from the Revdex.com!!! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] -***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order number [redacted] to the original form of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up and is working with the customer on a resolutionThe representative will remain the point of contact until a resolution is foundOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Although I did receive my order from Dell, the order only contained pair of 3D glasses instead of pairs as the promotion and purchase invoice stated I informed Dell of this and they were not willing to honor this and stated that deal no longer existed I argued that they should honor the deal that is shown on the invoice and sold to me, but Dell refused I feel Dell should honor the deal that they sold to me I would like the 2nd pair of glasses shipped to me Dell also changed the online invoice to reflect only pair I printed my invoices on the day of purchase and have attached them.Also, I did receive a $promotional credit via email I still have an additional $in Dell bucks promotional credit coming to me as shown on the invoice Dell stated I should receive this within days which has not elapsed yet These promotional credits are shown on the original purchase invoices I attachedAgain, when I go to my account on their website the invoice does not show these credits Its almost like Dell changed the invoice? I will not consider this complaint resolved until I receive the 2nd pair of 3D glasses and the additional $promotional credit as shown on the original invoices attached.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution is not 100% satisfactory howeverI had requested for a refund(as their warranty services are a nightmare to deal with) which was deniedThe option I was given was to mail in the laptop for repair which was the same option I was given as before filing the Revdex.com complaintI was given an assurance that I would get the repaired laptop in business daysHowever even on 9th business day after I had provided dell with everything they needed, the response I received was they need more days to repair the systemFinally after a lot of emails they agreed to send in a replacement for a refurbished laptop which I received todayNote that before I filed the Revdex.com complaint, one of the managers had actually approved the request for exchange and then another manager days later had denied itI am yet to complete testing the laptop they have sent me to make sure there are no issues with itThey had agreed to send in my old hard drive back but I am still waiting for itHopefully this laptop won't give me more issues as I would hate dealing with their warranty services againOverall not a good experience at all with dell.I hope they can improve their customer service so the customer doesnt have to go through so much trouble especially when dell is at faultThe laptop was already sent for repair to their depot once (at my expense for expedited shipping) and they returned it in a worse conditionInstead of improving upon this, they made me go through so much trouble..the whole situation has gone on for over months now during which I havn't been able to use my laptop at all! Regards, [redacted]
Today’s Date: 06/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has completed processing the customers creditDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Mr. [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. When an... “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billing. Our records indicate Mr. [redacted] was charged the amount he expected including the bundled software promotion. Since the date of the submission, a Dell representative contacted Mr. [redacted] to discuss his concerns. Mr. [redacted] requested a refund for $46.47 which was denied by our representative who explained that he was charged the correct bundled price and Dell will not be offering an additional refund. Mr. [redacted] requested a refund for the computer order which was also denied as he is outside of Dell’s thirty (30) day return period. We ask that Mr. [redacted] contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative provided technical assistance with Microsoft Office activation issues and... the case has been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns in regards to this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: [redacted] of Dell is once again making false statements. In his latest BBB response he talks of a $100 coupon but over the phone he calls it a refund. I constantly request to negoaiatvia email but he insists on negotiating over the phone. The only emails I get from him are demands for my response and acceptance via email. [redacted] 's refusal to negotiate via email proves that he does not want to be on record or be held accountable for what he says on the phone. . This is the second time he has misrepresented the truth to BBB and myself. I can provide a time stamped email I sent to [redacted] rejecting his first offer. The next day he ignores it and posts on this page that I accepted. He calls his latest offer over the phone a refund but in the latest BBB response he calls it a coupon. This is is exactly what he pulled when he offered me the original $75 credit that turned out to be a coupon. He keeps using different words for what he is offering me and I can not accept anything until I read the fine print. I request to deal with someone else from Dell that can represent the truth without using different terminology. Negotiation via email is not an unreasonable request if there is nothing to hide. Coupons are unacceptable because they require an additional purchase. Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***. Dell records indicate the computer was purchased from a third party so a return to Dell for a refund is not be an option. Our representative respectfully denied the request. As the... warranty contract has expired, our representative offered the customer a discount on out of warranty service or a newly placed order, however; the customer declined. Our representative remains available should the customer change her mind. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear RevDex.com, Our records indicate that Dell representative [redacted] is in contact with the customer. At this time the credit department is investigating why the funds have not posted. As soon as confirmation has been provided that funds have transferred the representative will update the customer. The customer may reach the representative by emailing at [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.