Dear Revdex.com, Thank you for providing a copy of the customer’s submissionThe type of damage the customer has with the hinges and LCD is considered customer accidental damageThe type of damage is not covered under the hardware warranty which is why the customer was asked to pay a feeThe system has been returned to the customer and a full refund providedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Well as you know you were sent a message, as we stating that these funds where returned to said account they were taken fromI've gave it a couple of days before I responding back to the Revdex.comI've checked my checking account and I still fail to see said funds accredited back to my accountThis was a debit card that was used, not a credit card so this response on their behalf should reflect immediately on my checking account which it hasn'tQuite frankly I'am tired of this relentless back and forth with this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the conditions the same problem doesn't occur for a third time ( logic board replaced) before the warranty if this occurs Ibelieve the product is faulty Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative sent her an Operating System USB media and provided technical assistanceHowever, Ms [redacted] stated that she decided to return the system to the original place of purchase and does not require further assistance in this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [email protected], in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants both systems serviced or replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed service for both units and followto verify that the units were functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Mr. [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. When an... “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billing. Our records indicate Mr. [redacted] was charged the amount he expected including the bundled software promotion. Since the date of the submission, a Dell representative contacted Mr. [redacted] to discuss his concerns. Mr. [redacted] requested a refund for $46.47 which was denied by our representative who explained that he was charged the correct bundled price and Dell will not be offering an additional refund. Mr. [redacted] requested a refund for the computer order which was also denied as he is outside of Dell’s thirty (30) day return period. We ask that Mr. [redacted] contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] -***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order number [redacted] to the original form of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the promotion was only available until the stock was depleted These promotions sell out very quickly Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up and is working with the customer on a resolutionThe representative will remain the point of contact until a resolution is foundOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has breached the terms of their own warranty and has still not provided me with a working computer Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has declined the customer’s request for a refund due to it being out of the Dell return period but did offer to send him a new system exchange per the terms of Dell’s limited hardware agreement The customer declined this offer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained items listed on the Dell Outlet are new products that were either overstock, cancelled orders or customer returnsAll products classified as new have the original software seal and have not been powered on or used Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , dispatched a return for credit for Ms [redacted] Our records indicate the system has been returned and the credit applied to the original form of payment [redacted] remains available and may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableAt this time Dell feels the best option for the customer is to return the system and any exchange systems he may still have in his possessionThe customer will need to contact the representative in order to have the return authorizeOnce the system has been returned a credit in full will be posted to the original mode of paymentPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] he has received his $credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe informed our representative that the funds have been transferred back to her gift card and considered this matter resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s resubmissionOur records indicate Dell representative; [redacted] has appropriately addressed this matter for our customer The representative had explained to the customer since she had purchased the merchandise from a “big box store”, she will need to go back to this seller for further assistance Dell’s position remains the same Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] of Dell is once again making false statements. In his latest BBB response he talks of a $100 coupon but over the phone he calls it a refund. I constantly request to negoaiatvia email but he insists on negotiating over the phone. The only emails I get from him are demands for my response and acceptance via email. [redacted] 's refusal to negotiate via email proves that he does not want to be on record or be held accountable for what he says on the phone. . This is the second time he has misrepresented the truth to BBB and myself. I can provide a time stamped email I sent to [redacted] rejecting his first offer. The next day he ignores it and posts on this page that I accepted. He calls his latest offer over the phone a refund but in the latest BBB response he calls it a coupon. This is is exactly what he pulled when he offered me the original $75 credit that turned out to be a coupon. He keeps using different words for what he is offering me and I can not accept anything until I read the fine print. I request to deal with someone else from Dell that can represent the truth without using different terminology. Negotiation via email is not an unreasonable request if there is nothing to hide. Coupons are unacceptable because they require an additional purchase. Regards, [redacted] ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionThe type of damage the customer has with the hinges and LCD is considered customer accidental damageThe type of damage is not covered under the hardware warranty which is why the customer was asked to pay a feeThe system has been returned to the customer and a full refund providedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Well as you know you were sent a message, as we stating that these funds where returned to said account they were taken fromI've gave it a couple of days before I responding back to the Revdex.comI've checked my checking account and I still fail to see said funds accredited back to my accountThis was a debit card that was used, not a credit card so this response on their behalf should reflect immediately on my checking account which it hasn'tQuite frankly I'am tired of this relentless back and forth with this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the conditions the same problem doesn't occur for a third time ( logic board replaced) before the warranty if this occurs Ibelieve the product is faulty Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative sent her an Operating System USB media and provided technical assistanceHowever, Ms [redacted] stated that she decided to return the system to the original place of purchase and does not require further assistance in this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [email protected], in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants both systems serviced or replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed service for both units and followto verify that the units were functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Mr. [redacted] expressed dissatisfaction with communication and processing expectations for his Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. When an... “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billing. Our records indicate Mr. [redacted] was charged the amount he expected including the bundled software promotion. Since the date of the submission, a Dell representative contacted Mr. [redacted] to discuss his concerns. Mr. [redacted] requested a refund for $46.47 which was denied by our representative who explained that he was charged the correct bundled price and Dell will not be offering an additional refund. Mr. [redacted] requested a refund for the computer order which was also denied as he is outside of Dell’s thirty (30) day return period. We ask that Mr. [redacted] contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] -***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order number [redacted] to the original form of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the promotion was only available until the stock was depleted These promotions sell out very quickly Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up and is working with the customer on a resolutionThe representative will remain the point of contact until a resolution is foundOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has breached the terms of their own warranty and has still not provided me with a working computer Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has declined the customer’s request for a refund due to it being out of the Dell return period but did offer to send him a new system exchange per the terms of Dell’s limited hardware agreement The customer declined this offer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained items listed on the Dell Outlet are new products that were either overstock, cancelled orders or customer returnsAll products classified as new have the original software seal and have not been powered on or used Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , dispatched a return for credit for Ms [redacted] Our records indicate the system has been returned and the credit applied to the original form of payment [redacted] remains available and may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableAt this time Dell feels the best option for the customer is to return the system and any exchange systems he may still have in his possessionThe customer will need to contact the representative in order to have the return authorizeOnce the system has been returned a credit in full will be posted to the original mode of paymentPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] he has received his $credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe informed our representative that the funds have been transferred back to her gift card and considered this matter resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s resubmissionOur records indicate Dell representative; [redacted] has appropriately addressed this matter for our customer The representative had explained to the customer since she had purchased the merchandise from a “big box store”, she will need to go back to this seller for further assistance Dell’s position remains the same Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] of Dell is once again making false statements. In his latest BBB response he talks of a $100 coupon but over the phone he calls it a refund. I constantly request to negoaiatvia email but he insists on negotiating over the phone. The only emails I get from him are demands for my response and acceptance via email. [redacted] 's refusal to negotiate via email proves that he does not want to be on record or be held accountable for what he says on the phone. . This is the second time he has misrepresented the truth to BBB and myself. I can provide a time stamped email I sent to [redacted] rejecting his first offer. The next day he ignores it and posts on this page that I accepted. He calls his latest offer over the phone a refund but in the latest BBB response he calls it a coupon. This is is exactly what he pulled when he offered me the original $75 credit that turned out to be a coupon. He keeps using different words for what he is offering me and I can not accept anything until I read the fine print. I request to deal with someone else from Dell that can represent the truth without using different terminology. Negotiation via email is not an unreasonable request if there is nothing to hide. Coupons are unacceptable because they require an additional purchase. Regards, [redacted] ***