Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified, based on the customer’s prior contact with Dell, a refund for $was processed and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have since responded to Dell Customer Service several timesThey still have not processed a refundThey received their return shipment nearly two weeks ago on December 28, per Pilot Freight Services (screenshot attached) but they claim that they are "waiting for the confirmation from the receiving team." This is now essentially a fraudulent charge Regards, [redacted]
Today’s Date: 12/30/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has processed a system exchange for the customerThe customer received the unit and the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have a Dell Software Warranty Contract that I paid an additional $that covers all software problems and a one year hardware warranty The computer is not working properly, it keeps losing dataAfter you install a program it works for a little while then it disappears from the computerI am tired of the bad customer service from Dell It took techs 9-1/hours in days just to install Windows Operating System and my computer is not working properly it keeps losing data and the people sitting in India tell me the computer is working fineOn 11-28-I issued a complaint with the Maryland Attorney General's Office Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on June 16th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problems and authorized a returnThe representative followed up and confirmed credit has postedPlease have the customer contact the representative by email [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because of the following comments:It is sad and disappointing that Dell does not stand behind the commitments that its staff makes First, several Dell staffers told me that I could buy a fifth year of Dell GoldProSupport Then Dell failed to stand behind their staff and refused to honor the commitment that their staffers had made Second, after apologizing for the misinformation given to me by their staffers, they then offered as a commercial gesture 10% off a future order After telling me that the offer had no expiration date, they then came back and said the offer was only good for days! Not only did Dell once again fail to stand behind the commitment their staffer had made, but the revised offer was worthless, as the warranty I have on my existing system goes for another two years, so why should I be forced into buying a new system in the next days?Dell has zero integrity, does not give a damn about customer service, and does not stand behind commitments their staff makes Dell has lost forever a long-time customer Regards, Mr [redacted] ** ***
Complaint: [redacted] I am rejecting this response because: It is completely untrueI was never offered any sort of return or replacementDell has not "subsequently" been in contact with me by any measure Regards, [redacted]
Today’s Date: 12/18/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At... this time the credit has been processed for the customer. Dell regrets any inconvenience caused. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter . Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the unit has been returned to the customer from the repair facilityHowever, the agent has been unable to confirm with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com if there are any remaining questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative, for customer satisfaction reasons, processed a service dispatch to send the customer an exchange computer The replacement computer has since been delivered Should the customer need any follassistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Our representative recently contacted Ms [redacted] regarding her concernsPlease note, Ms [redacted] re-scheduled the callback for Tuesday, March, 7, Our representative may be contacted directly by e-mail at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:If any of Dell employees tested the components parts they would have found out that the optical drive would spin around for a few minutes and stop without processingWhile I was utilizing the multitasking functions of Window 10, downloading McAfee software, I could not preform any other task because the volume and the mouse function where effected by the electrical glitches, and freeze upsI found myself unable to listen to music, or use the web browser, or the mouse function, until the electrical glitches had subsided After McAfee was installed I had to turn off the laptop to restore function, once the computer was back on, it had milder electrical glitches while multitasking At points the page would go possessed, the page would become unstable and move by itself When I played a video it sounded electronically distorted, as if it was running out of batteriesOther activities I attempt to do, after installing McAfee, with electrical interference: Registering the computer with Dell Change my Microsoft password Adding my email account to my computers mail application Playing videos Trying to update the settings on the mail accountAll of which I tried to do at one time, but I was forced to temporarily give up on a couple of the activities that really weren't important at the timeAt home, I tried to install software it was not possible for the optical drive to function directly, I had to manually bypass the drive for each software I installed, when I played DVDs, and CDsI saw the comments, Dell employees madeGentleman, If I took your new computer to a repair facility, I would find out that not only did Dell used outdated and defective parts in building my laptop, but I would be given a list of other things that is wrong with the laptop that I haven't find out about in the two days I have had itThe number of laptops units Dell sent to me with defective parts has been fully documented with their own reports Not once did any statement I made as reported to the Revdex.com had proven to be falseDell's own repair facility used the term replace defective parts repeatedly, but the repair facility had only defective parts to repair my originally computer with, and that is why they started giving me refurbished models; how be it, they refurbished their computers with defective partsNow Dell makes new computers, still with defective parts, For shameI offer this new computer to [redacted] , so that he could let one of his children use it for a week, or perhaps the last refurbished computer with the collapsing space bar; so, he can hear first hand what his kid would say about Dells product line [redacted] , if you tested the latest piece of junk you sent me, then you would have known that it had defects Anyone can build a computer, but it should have been Dells position to test their product before shipping If it's not Dell's position to test first then ship, then that explains why there's a high degree of defective units being released to meMy remarks to [redacted] , "It's getting pretty expensive when you practice to deceive, hmmm, [redacted] " [redacted] my new computer made by dell needs to be repaired, I will call your technical support team on Friday the 19th for assistAnd [redacted] , send me that return label for UPS so I can send your company back its refurbished laptop Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MsMs [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that Ms [redacted] was asked to provide a valid proof of payment for the product; however, she elected not to provide the necessary documentsHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] _ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I received the repaired computer, and have unfortunately found that the new screen has "phantom clicks" where the screen thinks that it is receiving input when it is not, or when I am clicking elsewhere on the screen Due to this I have had to disable the touchscreen I have contacted the dell representative, [redacted] twice: March (days ago), and March (days ago), in addition to today I have not received a response I am increasingly frustrated both by Dell's lack of ability to make this computer function correctly, and their lack of response in spite of a claim that [redacted] is available to help Regards, [redacted]
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customer to discuss the current issueThe representative has authorized to pull the system back to the depot for reviewThe representative will maintain ownership of the account until system is returned and confirmed receiptWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 11/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Troy Nolan, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the credit has been processed and will appear on the next billing statementWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is on vacation until 9/ [redacted] has archived his case and given his contact info for when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Dell now moves to close this matter regarding Incident ID: Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified, based on the customer’s prior contact with Dell, a refund for $was processed and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have since responded to Dell Customer Service several timesThey still have not processed a refundThey received their return shipment nearly two weeks ago on December 28, per Pilot Freight Services (screenshot attached) but they claim that they are "waiting for the confirmation from the receiving team." This is now essentially a fraudulent charge Regards, [redacted]
Today’s Date: 12/30/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has processed a system exchange for the customerThe customer received the unit and the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have a Dell Software Warranty Contract that I paid an additional $that covers all software problems and a one year hardware warranty The computer is not working properly, it keeps losing dataAfter you install a program it works for a little while then it disappears from the computerI am tired of the bad customer service from Dell It took techs 9-1/hours in days just to install Windows Operating System and my computer is not working properly it keeps losing data and the people sitting in India tell me the computer is working fineOn 11-28-I issued a complaint with the Maryland Attorney General's Office Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on June 16th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problems and authorized a returnThe representative followed up and confirmed credit has postedPlease have the customer contact the representative by email [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because of the following comments:It is sad and disappointing that Dell does not stand behind the commitments that its staff makes First, several Dell staffers told me that I could buy a fifth year of Dell GoldProSupport Then Dell failed to stand behind their staff and refused to honor the commitment that their staffers had made Second, after apologizing for the misinformation given to me by their staffers, they then offered as a commercial gesture 10% off a future order After telling me that the offer had no expiration date, they then came back and said the offer was only good for days! Not only did Dell once again fail to stand behind the commitment their staffer had made, but the revised offer was worthless, as the warranty I have on my existing system goes for another two years, so why should I be forced into buying a new system in the next days?Dell has zero integrity, does not give a damn about customer service, and does not stand behind commitments their staff makes Dell has lost forever a long-time customer Regards, Mr [redacted] ** ***
Complaint: [redacted] I am rejecting this response because: It is completely untrueI was never offered any sort of return or replacementDell has not "subsequently" been in contact with me by any measure Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I haven't recieved my Promotional gifts cardI attached above [redacted]
Today’s Date: 12/18/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At... this time the credit has been processed for the customer. Dell regrets any inconvenience caused. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter . Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the unit has been returned to the customer from the repair facilityHowever, the agent has been unable to confirm with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com if there are any remaining questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative, for customer satisfaction reasons, processed a service dispatch to send the customer an exchange computer The replacement computer has since been delivered Should the customer need any follassistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Our representative recently contacted Ms [redacted] regarding her concernsPlease note, Ms [redacted] re-scheduled the callback for Tuesday, March, 7, Our representative may be contacted directly by e-mail at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:If any of Dell employees tested the components parts they would have found out that the optical drive would spin around for a few minutes and stop without processingWhile I was utilizing the multitasking functions of Window 10, downloading McAfee software, I could not preform any other task because the volume and the mouse function where effected by the electrical glitches, and freeze upsI found myself unable to listen to music, or use the web browser, or the mouse function, until the electrical glitches had subsided After McAfee was installed I had to turn off the laptop to restore function, once the computer was back on, it had milder electrical glitches while multitasking At points the page would go possessed, the page would become unstable and move by itself When I played a video it sounded electronically distorted, as if it was running out of batteriesOther activities I attempt to do, after installing McAfee, with electrical interference: Registering the computer with Dell Change my Microsoft password Adding my email account to my computers mail application Playing videos Trying to update the settings on the mail accountAll of which I tried to do at one time, but I was forced to temporarily give up on a couple of the activities that really weren't important at the timeAt home, I tried to install software it was not possible for the optical drive to function directly, I had to manually bypass the drive for each software I installed, when I played DVDs, and CDsI saw the comments, Dell employees madeGentleman, If I took your new computer to a repair facility, I would find out that not only did Dell used outdated and defective parts in building my laptop, but I would be given a list of other things that is wrong with the laptop that I haven't find out about in the two days I have had itThe number of laptops units Dell sent to me with defective parts has been fully documented with their own reports Not once did any statement I made as reported to the Revdex.com had proven to be falseDell's own repair facility used the term replace defective parts repeatedly, but the repair facility had only defective parts to repair my originally computer with, and that is why they started giving me refurbished models; how be it, they refurbished their computers with defective partsNow Dell makes new computers, still with defective parts, For shameI offer this new computer to [redacted] , so that he could let one of his children use it for a week, or perhaps the last refurbished computer with the collapsing space bar; so, he can hear first hand what his kid would say about Dells product line [redacted] , if you tested the latest piece of junk you sent me, then you would have known that it had defects Anyone can build a computer, but it should have been Dells position to test their product before shipping If it's not Dell's position to test first then ship, then that explains why there's a high degree of defective units being released to meMy remarks to [redacted] , "It's getting pretty expensive when you practice to deceive, hmmm, [redacted] " [redacted] my new computer made by dell needs to be repaired, I will call your technical support team on Friday the 19th for assistAnd [redacted] , send me that return label for UPS so I can send your company back its refurbished laptop Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MsMs [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that Ms [redacted] was asked to provide a valid proof of payment for the product; however, she elected not to provide the necessary documentsHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] _ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I received the repaired computer, and have unfortunately found that the new screen has "phantom clicks" where the screen thinks that it is receiving input when it is not, or when I am clicking elsewhere on the screen Due to this I have had to disable the touchscreen I have contacted the dell representative, [redacted] twice: March (days ago), and March (days ago), in addition to today I have not received a response I am increasingly frustrated both by Dell's lack of ability to make this computer function correctly, and their lack of response in spite of a claim that [redacted] is available to help Regards, [redacted]
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customer to discuss the current issueThe representative has authorized to pull the system back to the depot for reviewThe representative will maintain ownership of the account until system is returned and confirmed receiptWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 11/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Troy Nolan, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the credit has been processed and will appear on the next billing statementWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is on vacation until 9/ [redacted] has archived his case and given his contact info for when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Dell now moves to close this matter regarding Incident ID: Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell