Complaint: [redacted] I am rejecting this response because:I am emailing in response to my complaint that I had filed with the Revdex.com against DellIt may be indicated that Dell has refunded me and this case has been dealt with but it has notI would like some one from the Revdex.com to contact me at ###-###-####I received a phone call last week from Dell asking me to submit money to them for missed paymentsToday in the mail I received a letter from Dell Collections stating that I have days to send them a payment before they take further action against meI am honestly so frustrated with DellThis is suppose to have been dealt withDell stated to me that they are sorry and refunded meThe Revdex.com told me that it was handed and it was doneNow Dell is continually harassing me for moneyThis is a waste of my time and energyI would like this dealt with Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication of a Dell promotionWe regret any miscommunication which may have occurred and appreciate the feedbackOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative verified the promotion and told Mr [redacted] that the promotion ended when quantities available at the promotional price were exhausted but that additional promotions would be available on Black FridayMr [redacted] indicated to our representative that he purchased a computer from another vendorWe ask that Mr [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: third party vendor said all gift card sales are final and non-refundableActually I am pretty sure Dell knows almost no store would let customer return a gift cardSo this is just kicking the ball to others instead of solving problemsThis is a Dell gift card, so Dell gets the final proceedIf the customer cannot use the Del gift card, only Dell benefits from thisSo I don't know the point Dell saying the third party should refund Regards, [redacted] ***
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer explained a return is not an option as the software was purchased under a no return policy. The representative did provide a $75 coupon as a goodwill gesture and confirmed receipt. Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:the tracking number that was given originally is # [redacted] not what they aresaying it isThey keep changing what they want from me tocover themselves Regards, [redacted] ***
Mr [redacted] was informed that he will need a reseller’s account in accordance to his purchasing historyHe has been provided the details on how to establish a Reseller Account Information is available online at: [redacted] He can also contact [redacted] @dell.com if he needs assistance with registration
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to reach the customer by telephone and email however, we have not yet been able to discuss the contents of the submission and, to date, there has been no response by the customer to the messages left by our representative We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate, since the date of the original submission, that a Dell representative contacted the customer to discuss his concerns Our representative advised the customer that his warranty had expired and, as a one-time gesture for customer satisfaction reasons, that Dell would provide a service dispatch to replace the keyboard but that any subsequent service would be fee-based Dell provided the service dispatch and the customer subsequently reported that his keyboard would not light up Our representative advised of the keystrokes necessary to enable this feature If the customer still needs assistance, we ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and the customer reports it has been received and is working without incidenceWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The business decided to send me a $off $or more purchase instead of a egift card that was outlined in the promotion of my orderThat is not the same as a gift card and I am not even sure why you're calling it a gift card, because this coupon code cannot be combined with any offers which is nothing like a gift cardA gift card has no restrictions Regards, [redacted] ***
Today’s Date: 07/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If anyone there could understand plain english, I never received my order. Why do they claim I can return for a refund, both incorrect units have been returned.I have never received my original purchase price for the canceled order.What part of that is hard to understand.Both units they sent where not what I ordered plain and simple, mistake was theirs. They told me that the order was canceled after the second time they sent the wrong unit, but I have not received my credit for the original bill. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Unfortunately, the keyboard, touchpad, POWER modes etcare STILL not working as they shouldPLUS several times a work session there are noises (sounding like a fan powering up and then down) that I NEVER heard beforeI am writing through this site rather than directly to Mr [redacted] because Revdex.com requires a response within days and I wanted to be sure my (disappointed) response becomes part of the Revdex.com recordPlease note that, although I intended to reply by yesterday, I was unexpectedly away from home and so needed more time to check out how my computer was workingI remain minimally hopeful of remedy without the frustrating back and forth that, so far, has solved NONE of my original complaints but caused several others!Thank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer that his feedback has been notedThe representative explained this may have been the automated dialer and would follow up with the customerThe representative followed up and confirmed calls have stoppedIf the customer if the customer has any further concerns he may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative Shubha is attempting to reach the customer to arrange another pick up or provide another return labelThe representative can be reached by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:What in the world is wrong with this company? I talked to [redacted] or whatever his name is for EXHAUSTING MINUTES last weekNow the response is to claim that I did speak with the company??? UNTRUE.There is pattern with this company: LIES followed by LIESAll putting all of the responsibility on the customer for DELL'S LIES and MISTAKESThere's a reason why they have atrocious reviews everywhere online.Revdex.com, this is the worst big company I have ever dealt withIt makes you wonder what the purpose of the Revdex.com is if there is no distinction between the best and worst companiesAll big companies must buy off their A reviewsIt's a scamDell never has to be ethical--and the Revdex.com should be holding their feet to the fireThey are literally lying about not being able to speak with meThey also keep referring to the WRONG order number--the TV I returned and not the one I was promised a credit onThey are trying to paint me as, I don't know, making this up, or not understanding, or even trying to get credits I don't deserveTHEY ARE IN THE WRONGTHEY HAVE SYSTEMATICALLY LIED throughout this whole processAs for Dell, it's pointless to even point out all of the BS and unethical behavior from this issueBut here's what I've learned:Dell does not pay for their mistakesCustomers doThen they lieCustomer service can say whatever they wantDell does NOTHING for the inconvenience of something I did not orderIn fact, they LIE, LIE, and LIE again, claiming that what was explained to me VERY CLEARLY the first time was a "miscommunication." Well, if you charge me for something I didn't order, that's Dell's problemWhy am I paying? Why am I responsible for taking off work to accept the TV and then taking off work to make sure it's properly returned? If you send me something I'm responsible for returning, that's Dell's error If you don't credit my credit card for over a month (I still don't have a credit), that's a financial consequence to me for Dell's mistakeWhy am I literally paying for your error (ever heard of credit card interest)? If your customer service people LIE, there's no remedyEither way, I was promised $for the inconvenience of having to deal with all of this, and now it's been made very clear to me that Dell does not care at all for customers and takes absolutely zero responsibility for its mistakesAdd it up: two vacation days from work, $on my credit card (plus interest), many hours spent on chat, email, and on Revdex.comThat is worth nothing to Dell! It's telling that the ONLY credit they are saying the offered is a 3.5% credit for keeping a TV I didn't order, only told to me weeks after the TV was returned (translation: I couldn't do it anyway, so effectively there was no credit offered for anything)Anyone who's reading this, and anyone who works for this corrupt company, should be ashamedIt's really sad to me that the final response from this company IS A [redacted] LIE! You can't even admit that you did nothing to try to assuage this issueYou have to lie to the Revdex.com and to me??? Say that I didn't even talk to this parrot [redacted] ? AbsurdThis company deserves an F- in every way Regards, [redacted]
Dear Revdex.com, Our records indicate that we Dell representative [redacted] has reached back out to the customerThe representative will honor the offer of the upgraded system that was offeredWe respectfully decline the customer’s request for additional warrantyThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our records indicate the repairs have been completed and the system returned to the customerOur representative has been in contact with the customer, who confirms the system has been received and the issues have been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a tablet promotion We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted to reach the customer by telephone and email however, we have not yet been able to discuss the contents of the submission and, to date; there has been no response to our representative’s contact attempts Should the customer still need assistance, we ask that she contact our representative within ten days from this response at [redacted] _***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am emailing in response to my complaint that I had filed with the Revdex.com against DellIt may be indicated that Dell has refunded me and this case has been dealt with but it has notI would like some one from the Revdex.com to contact me at ###-###-####I received a phone call last week from Dell asking me to submit money to them for missed paymentsToday in the mail I received a letter from Dell Collections stating that I have days to send them a payment before they take further action against meI am honestly so frustrated with DellThis is suppose to have been dealt withDell stated to me that they are sorry and refunded meThe Revdex.com told me that it was handed and it was doneNow Dell is continually harassing me for moneyThis is a waste of my time and energyI would like this dealt with Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication of a Dell promotionWe regret any miscommunication which may have occurred and appreciate the feedbackOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative verified the promotion and told Mr [redacted] that the promotion ended when quantities available at the promotional price were exhausted but that additional promotions would be available on Black FridayMr [redacted] indicated to our representative that he purchased a computer from another vendorWe ask that Mr [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: third party vendor said all gift card sales are final and non-refundableActually I am pretty sure Dell knows almost no store would let customer return a gift cardSo this is just kicking the ball to others instead of solving problemsThis is a Dell gift card, so Dell gets the final proceedIf the customer cannot use the Del gift card, only Dell benefits from thisSo I don't know the point Dell saying the third party should refund Regards, [redacted] ***
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer explained a return is not an option as the software was purchased under a no return policy. The representative did provide a $75 coupon as a goodwill gesture and confirmed receipt. Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:the tracking number that was given originally is # [redacted] not what they aresaying it isThey keep changing what they want from me tocover themselves Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have contacted [redacted] and there was no help Regards, [redacted]
Mr [redacted] was informed that he will need a reseller’s account in accordance to his purchasing historyHe has been provided the details on how to establish a Reseller Account Information is available online at: [redacted] He can also contact [redacted] @dell.com if he needs assistance with registration
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to reach the customer by telephone and email however, we have not yet been able to discuss the contents of the submission and, to date, there has been no response by the customer to the messages left by our representative We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate, since the date of the original submission, that a Dell representative contacted the customer to discuss his concerns Our representative advised the customer that his warranty had expired and, as a one-time gesture for customer satisfaction reasons, that Dell would provide a service dispatch to replace the keyboard but that any subsequent service would be fee-based Dell provided the service dispatch and the customer subsequently reported that his keyboard would not light up Our representative advised of the keystrokes necessary to enable this feature If the customer still needs assistance, we ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and the customer reports it has been received and is working without incidenceWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The business decided to send me a $off $or more purchase instead of a egift card that was outlined in the promotion of my orderThat is not the same as a gift card and I am not even sure why you're calling it a gift card, because this coupon code cannot be combined with any offers which is nothing like a gift cardA gift card has no restrictions Regards, [redacted] ***
Today’s Date: 07/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If anyone there could understand plain english, I never received my order. Why do they claim I can return for a refund, both incorrect units have been returned.I have never received my original purchase price for the canceled order.What part of that is hard to understand.Both units they sent where not what I ordered plain and simple, mistake was theirs. They told me that the order was canceled after the second time they sent the wrong unit, but I have not received my credit for the original bill. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Unfortunately, the keyboard, touchpad, POWER modes etcare STILL not working as they shouldPLUS several times a work session there are noises (sounding like a fan powering up and then down) that I NEVER heard beforeI am writing through this site rather than directly to Mr [redacted] because Revdex.com requires a response within days and I wanted to be sure my (disappointed) response becomes part of the Revdex.com recordPlease note that, although I intended to reply by yesterday, I was unexpectedly away from home and so needed more time to check out how my computer was workingI remain minimally hopeful of remedy without the frustrating back and forth that, so far, has solved NONE of my original complaints but caused several others!Thank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer that his feedback has been notedThe representative explained this may have been the automated dialer and would follow up with the customerThe representative followed up and confirmed calls have stoppedIf the customer if the customer has any further concerns he may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative Shubha is attempting to reach the customer to arrange another pick up or provide another return labelThe representative can be reached by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:What in the world is wrong with this company? I talked to [redacted] or whatever his name is for EXHAUSTING MINUTES last weekNow the response is to claim that I did speak with the company??? UNTRUE.There is pattern with this company: LIES followed by LIESAll putting all of the responsibility on the customer for DELL'S LIES and MISTAKESThere's a reason why they have atrocious reviews everywhere online.Revdex.com, this is the worst big company I have ever dealt withIt makes you wonder what the purpose of the Revdex.com is if there is no distinction between the best and worst companiesAll big companies must buy off their A reviewsIt's a scamDell never has to be ethical--and the Revdex.com should be holding their feet to the fireThey are literally lying about not being able to speak with meThey also keep referring to the WRONG order number--the TV I returned and not the one I was promised a credit onThey are trying to paint me as, I don't know, making this up, or not understanding, or even trying to get credits I don't deserveTHEY ARE IN THE WRONGTHEY HAVE SYSTEMATICALLY LIED throughout this whole processAs for Dell, it's pointless to even point out all of the BS and unethical behavior from this issueBut here's what I've learned:Dell does not pay for their mistakesCustomers doThen they lieCustomer service can say whatever they wantDell does NOTHING for the inconvenience of something I did not orderIn fact, they LIE, LIE, and LIE again, claiming that what was explained to me VERY CLEARLY the first time was a "miscommunication." Well, if you charge me for something I didn't order, that's Dell's problemWhy am I paying? Why am I responsible for taking off work to accept the TV and then taking off work to make sure it's properly returned? If you send me something I'm responsible for returning, that's Dell's error If you don't credit my credit card for over a month (I still don't have a credit), that's a financial consequence to me for Dell's mistakeWhy am I literally paying for your error (ever heard of credit card interest)? If your customer service people LIE, there's no remedyEither way, I was promised $for the inconvenience of having to deal with all of this, and now it's been made very clear to me that Dell does not care at all for customers and takes absolutely zero responsibility for its mistakesAdd it up: two vacation days from work, $on my credit card (plus interest), many hours spent on chat, email, and on Revdex.comThat is worth nothing to Dell! It's telling that the ONLY credit they are saying the offered is a 3.5% credit for keeping a TV I didn't order, only told to me weeks after the TV was returned (translation: I couldn't do it anyway, so effectively there was no credit offered for anything)Anyone who's reading this, and anyone who works for this corrupt company, should be ashamedIt's really sad to me that the final response from this company IS A [redacted] LIE! You can't even admit that you did nothing to try to assuage this issueYou have to lie to the Revdex.com and to me??? Say that I didn't even talk to this parrot [redacted] ? AbsurdThis company deserves an F- in every way Regards, [redacted]
Dear Revdex.com, Our records indicate that we Dell representative [redacted] has reached back out to the customerThe representative will honor the offer of the upgraded system that was offeredWe respectfully decline the customer’s request for additional warrantyThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our records indicate the repairs have been completed and the system returned to the customerOur representative has been in contact with the customer, who confirms the system has been received and the issues have been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a tablet promotion We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted to reach the customer by telephone and email however, we have not yet been able to discuss the contents of the submission and, to date; there has been no response to our representative’s contact attempts Should the customer still need assistance, we ask that she contact our representative within ten days from this response at [redacted] _***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc