Complaint: [redacted] I am rejecting this response because: Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank you Regards, [redacted]
Revdex.com: I did receive the 3rd replacement unit on Monday, 2/27/ Today is the 3rd day I have used it So far.......everything is working properly It took over months to resolve a problem I understand things happen and the unit being bad I am upset in how they treated the situation and how they treated me as well as the time they took to resolve it I don't feel 1/months, to get a working computer, is reasonable If I only relied on computer, I would have been out of business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am done with dealing with this businessThey sold me a defective product, a "lemon", and I cannot understand thier unwillingness to correct the issueI am not willing to be shipping this product back and forth every month so they can "try" to fix an issue every time one arisesThey have failed to fix it twice and every time it gets returned to me, it comes back with a differrent issue"Trying" to fix a new computer is not acceptableI paid for a new computer, why should I have to settle for a refurbished oneI expect nothing less than a new replacement or a full refundI will take legal action if they refuse to handle this problem withn an acceptable outcome As of right now, the laptop is still having some sort of program issue and now the speaker is making a crackling sound every time I turn it onWhat kind of customer service does this company believe in? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund which will appear on his next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The returned Notebook works as well as when purchased and I have been refunded my monies as by Dell as promisedI would like to say Thank you to all who were involved in the resolution of my problem, (Including Revdex.com and the folks at Dell).Everyone has restored my faith once again in Dell and it's great products Regards, [redacted] ***
Dear Revdex.com, Dell representative, Charles, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer provided a copy of the chat session and the representative clearly states to the customer the warranty expiration date of 6/15/and the chat session date is 6/17/At this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Credit Card compay refunded the money because I filed a dispute Dell did not Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and authorized for a depot repairThe representative has confirmed the system has been repaired and provided tracking informationThe representative will follow up to confirm receipt and no further issuesWe remain available to assist the customer and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer to discuss their concerns [redacted] has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled [redacted] has apologized for any disappointment or inconvenience this matter may have caused the customer Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors [redacted] has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and processed the gift card [redacted] respectfully denied Mr***’s request for further compensationHowever; she provided technical assistance in configuring the antivirus softwareWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. Dell... makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. Our representatives remained available to assist and the customer has now been refunded $21.36 for the order. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:The computer is broken at this time and [redacted] *. is ignoring my emails and phone calls. The computer has started having what customers are calling "ghost touches" and I am also being harassed by Dell returns and exchanges. They are saying that I have to return the computer or they will void the warranty. I believe that they have planned this so that they don't have to repair the computer. Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants the unit serviced. We regret any dissatisfaction... they may have experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns. As a onetime gesture of goodwill and in the interest of customer satisfaction, their Dell unit was serviced at the Depot. Our records indicated that the service was completed on January 19, 2018 and the unit was delivered to the customer on January 22, 2018, under FedEx tracking number [redacted] . Our representative also followed-up to verify that the unit was functioning properly. Should Mr. [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] informed the customer that supplies were limited on the advertised sale price and the price could not be matched once stock of the computer was exhausted. Promotional offerings are subject to change and may be limited to quantities on hand. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2016, a refund would not be an option Dell records indicate the customer reported an intermittent issue which could not be replicated by our technical representatives when she sent the computer to Dell for repairs Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a refurbished system exchange per the terms of Dell’s Limited Hardware Warranty, and a replacement computer has been sent to the customer We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants her computer battery replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell records do not indicate a known issue with the battery for the computer purchased two years ago by Ms [redacted] and her warranty expired during Since the date of the submission, a Dell representative contacted Ms [redacted] to discuss her concernsThe representative denied her request for out of warranty replacement and the battery is currently not in stockOur representative will remain engaged as the third party vendor has indicated a supply of batteries will be shipped to Dell soon and our representative will follow up with Ms [redacted] to let her know when the battery will be available for purchaseWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The representative did not explain anything about having a low end system The computer worked very well early on, but declined in performance significantly during the first weeks.This computer continues to deteriorate in performance Some examples would be that it often goes to a blank white screen for no apparent reason and the scroll bar on the side ceases to function Internet usage freezes up, ceases to function.It is obvious that I have been swindled This computer has less functionality than the year old system I use as back up I stand firm in my request for a full refund.I also intend to tell everyone I know about how poorly I have been treated by Dell Hopefully, they go out of business soon, as this is what they deserve Our family have owned Dell computers for the better part of the last years and this system is a complete and total disappointment.I bought this system so that I may use it for business, but is way too unreliable.I guess I have to cut my losses and buy another laptop that works.What a mess I'm out $40, $that I did not have to waste.Sincerely, [redacted] Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to support the customer per the terms and conditions of Dell’s limited hardware warranty Software is not covered under this warranty as stated here: [redacted] Software support is offered for a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have filed a dispute with mycredit card company to get the entire amount for the Tec premium support purchased in April , I did not reject a prorated offer...I simply handled it another wayI will never use this Dell computer again , I no longer have trust in the company or it's employeesThe computer has been repaired by a computer tech here in Arizona , Tec support could have never repaired it " over the phone"Dell needs to stand behind their products and not have their customers attempting to get satisfaction from support in India Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank you Regards, [redacted]
Revdex.com: I did receive the 3rd replacement unit on Monday, 2/27/ Today is the 3rd day I have used it So far.......everything is working properly It took over months to resolve a problem I understand things happen and the unit being bad I am upset in how they treated the situation and how they treated me as well as the time they took to resolve it I don't feel 1/months, to get a working computer, is reasonable If I only relied on computer, I would have been out of business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am done with dealing with this businessThey sold me a defective product, a "lemon", and I cannot understand thier unwillingness to correct the issueI am not willing to be shipping this product back and forth every month so they can "try" to fix an issue every time one arisesThey have failed to fix it twice and every time it gets returned to me, it comes back with a differrent issue"Trying" to fix a new computer is not acceptableI paid for a new computer, why should I have to settle for a refurbished oneI expect nothing less than a new replacement or a full refundI will take legal action if they refuse to handle this problem withn an acceptable outcome As of right now, the laptop is still having some sort of program issue and now the speaker is making a crackling sound every time I turn it onWhat kind of customer service does this company believe in? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund which will appear on his next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The returned Notebook works as well as when purchased and I have been refunded my monies as by Dell as promisedI would like to say Thank you to all who were involved in the resolution of my problem, (Including Revdex.com and the folks at Dell).Everyone has restored my faith once again in Dell and it's great products Regards, [redacted] ***
Dear Revdex.com, Dell representative, Charles, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer provided a copy of the chat session and the representative clearly states to the customer the warranty expiration date of 6/15/and the chat session date is 6/17/At this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Credit Card compay refunded the money because I filed a dispute Dell did not Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and authorized for a depot repairThe representative has confirmed the system has been repaired and provided tracking informationThe representative will follow up to confirm receipt and no further issuesWe remain available to assist the customer and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer to discuss their concerns [redacted] has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled [redacted] has apologized for any disappointment or inconvenience this matter may have caused the customer Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors [redacted] has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and processed the gift card [redacted] respectfully denied Mr***’s request for further compensationHowever; she provided technical assistance in configuring the antivirus softwareWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. Dell... makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. Our representatives remained available to assist and the customer has now been refunded $21.36 for the order. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:The computer is broken at this time and [redacted] *. is ignoring my emails and phone calls. The computer has started having what customers are calling "ghost touches" and I am also being harassed by Dell returns and exchanges. They are saying that I have to return the computer or they will void the warranty. I believe that they have planned this so that they don't have to repair the computer. Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants the unit serviced. We regret any dissatisfaction... they may have experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns. As a onetime gesture of goodwill and in the interest of customer satisfaction, their Dell unit was serviced at the Depot. Our records indicated that the service was completed on January 19, 2018 and the unit was delivered to the customer on January 22, 2018, under FedEx tracking number [redacted] . Our representative also followed-up to verify that the unit was functioning properly. Should Mr. [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] informed the customer that supplies were limited on the advertised sale price and the price could not be matched once stock of the computer was exhausted. Promotional offerings are subject to change and may be limited to quantities on hand. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2016, a refund would not be an option Dell records indicate the customer reported an intermittent issue which could not be replicated by our technical representatives when she sent the computer to Dell for repairs Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a refurbished system exchange per the terms of Dell’s Limited Hardware Warranty, and a replacement computer has been sent to the customer We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants her computer battery replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell records do not indicate a known issue with the battery for the computer purchased two years ago by Ms [redacted] and her warranty expired during Since the date of the submission, a Dell representative contacted Ms [redacted] to discuss her concernsThe representative denied her request for out of warranty replacement and the battery is currently not in stockOur representative will remain engaged as the third party vendor has indicated a supply of batteries will be shipped to Dell soon and our representative will follow up with Ms [redacted] to let her know when the battery will be available for purchaseWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The representative did not explain anything about having a low end system The computer worked very well early on, but declined in performance significantly during the first weeks.This computer continues to deteriorate in performance Some examples would be that it often goes to a blank white screen for no apparent reason and the scroll bar on the side ceases to function Internet usage freezes up, ceases to function.It is obvious that I have been swindled This computer has less functionality than the year old system I use as back up I stand firm in my request for a full refund.I also intend to tell everyone I know about how poorly I have been treated by Dell Hopefully, they go out of business soon, as this is what they deserve Our family have owned Dell computers for the better part of the last years and this system is a complete and total disappointment.I bought this system so that I may use it for business, but is way too unreliable.I guess I have to cut my losses and buy another laptop that works.What a mess I'm out $40, $that I did not have to waste.Sincerely, [redacted] Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to support the customer per the terms and conditions of Dell’s limited hardware warranty Software is not covered under this warranty as stated here: [redacted] Software support is offered for a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have filed a dispute with mycredit card company to get the entire amount for the Tec premium support purchased in April , I did not reject a prorated offer...I simply handled it another wayI will never use this Dell computer again , I no longer have trust in the company or it's employeesThe computer has been repaired by a computer tech here in Arizona , Tec support could have never repaired it " over the phone"Dell needs to stand behind their products and not have their customers attempting to get satisfaction from support in India Regards, [redacted]