Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants the unit serviced. We regret any dissatisfaction... they may have experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns. As a onetime gesture of goodwill and in the interest of customer satisfaction, their Dell unit was serviced at the Depot. Our records indicated that the service was completed on January 19, 2018 and the unit was delivered to the customer on January 22, 2018, under FedEx tracking number [redacted] . Our representative also followed-up to verify that the unit was functioning properly. Should Mr. [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 07/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states their purchase should not have included a tax charge according to Texas state lawThe agent advised the customer as the item shipped to the state of [redacted] the applicable state law would be as suchWe thank the customer for their time and feedbackThe customer may also contact the representative at [redacted] @Dell.com should they still have any other questions Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a partial account credit for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative informed the customer of the terms and conditions of the warranty at https://www[redacted] and worked with DFS (Dell Financial Services) to resolve this matterOur records indicate, the customer was provided a credit of $45, which was more than the fair market value for the part in questionSubsequently, our representative followed up to inform the customer that the credit has been processed and to contact their Bank for further assistance regarding the creditShould the customer have any additional concerns regarding this case, they can reach out to DFS at 1-***-***-*** Sincerely, Advanced Resolution Group Incident ID: Dell
Complaint: [redacted] I am rejecting this response because:Dell shipped a replacement system below the specifications of my original system, not the same or better The process of exchange for a refurbished system was a trial and error/ wait and see to acquire a system and after nearly a month, I needed a computer Dell was not able to simply provide a system of similar or better quality without a significant time lag and a total inability to execute the process with timeliness in total disregard for the customer's experience with no system.My existing warranty expires 1/27/ I want my warranty extended so that this replacement has year of full tech support/warranty That is roughly a month extension of my existing warranty This event alone has cost me nearly a month of no computer, close to three months of no computer during the calendar year of Over the life of this computer, my down time is well in excess of months of a non-functioning system (in excess of my request for the extension) Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It is padded full of liesHe called me yawning on the phone, never told me how to send my Laptop or anythingHe never gave me any instructions or wanted to discuss the situationMicrosoft stepped in and got the PC working however Dell wiped everything off my computer without telling meThey owe me to have my things resent such as my logos and etc because backups are scheduled and he wiped it without me backing up my computer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted her and verified she has received the systemWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and again offered to troubleshoot with the customerThe customer is welcome to contact the representative assigned or can contact our frontline supportPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The returned Notebook works as well as when purchased and I have been refunded my monies as by Dell as promisedI would like to say Thank you to all who were involved in the resolution of my problem, (Including Revdex.com and the folks at Dell).Everyone has restored my faith once again in Dell and it's great products Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer provided a copy of the chat session and the representative clearly states to the customer the warranty expiration date of 6/15/and the chat session date is 6/17/At this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I followed up with Dell on December 2nd via phoneI was told to contact the technician that came out to the home on November 25th I contacted the technician December th and was informed that he was not able to do anything for meI followed up with the Dell contact person through email and I'm waiting a response so that a technician can come out to the home and finish the repairMy computer remains under warranty and has not been fixedThe technician came out and ordered the additional partsThe technician stated DELL refused the followup on-site visit, with no reason providedIssue has NOT been resolvedI am awaiting response from Dell, contact has recently been made Regards, [redacted]
Revdex.com: I did receive the 3rd replacement unit on Monday, 2/27/ Today is the 3rd day I have used it So far.......everything is working properly It took over months to resolve a problem I understand things happen and the unit being bad I am upset in how they treated the situation and how they treated me as well as the time they took to resolve it I don't feel 1/months, to get a working computer, is reasonable If I only relied on computer, I would have been out of business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. Dell... makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. Our representatives remained available to assist and the customer has now been refunded $21.36 for the order. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Support specialist after weeks did nothing to address my complaintHad I been notified in a timely manner that the computer that I wished to purchase was unavailable, I would of had time to purchase another one at the 25% off but instead I found out days later only AFTER I CALLED to find out it was unavailable and the coupon had expiredSo I believe Dell should have offered at the very minimum, to honor their 25% off coupon on another outlet laptop computerSo much for their renowned customer serviceI for one will never do business with them again Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to support the customer per the terms and conditions of Dell’s limited hardware warranty Software is not covered under this warranty as stated here: [redacted] Software support is offered for a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The representative did not explain anything about having a low end system The computer worked very well early on, but declined in performance significantly during the first weeks.This computer continues to deteriorate in performance Some examples would be that it often goes to a blank white screen for no apparent reason and the scroll bar on the side ceases to function Internet usage freezes up, ceases to function.It is obvious that I have been swindled This computer has less functionality than the year old system I use as back up I stand firm in my request for a full refund.I also intend to tell everyone I know about how poorly I have been treated by Dell Hopefully, they go out of business soon, as this is what they deserve Our family have owned Dell computers for the better part of the last years and this system is a complete and total disappointment.I bought this system so that I may use it for business, but is way too unreliable.I guess I have to cut my losses and buy another laptop that works.What a mess I'm out $40, $that I did not have to waste.Sincerely, [redacted] Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative did additional troubleshooting steps and authorized an onsite with additional partsThe representative attempted several times to contact the customer after the onsite was completed with no responseThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and authorized for a depot repairThe representative has confirmed the system has been repaired and provided tracking informationThe representative will follow up to confirm receipt and no further issuesWe remain available to assist the customer and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still disappointed in the level of support I received as a long time Dell Customer In coming to the resolution the representive was not completely familiar with my complaint and also called me be the wrong name when contacting me Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer to discuss their concerns [redacted] has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled [redacted] has apologized for any disappointment or inconvenience this matter may have caused the customer Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors [redacted] has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants the unit serviced. We regret any dissatisfaction... they may have experienced and appreciate the feedback. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns. As a onetime gesture of goodwill and in the interest of customer satisfaction, their Dell unit was serviced at the Depot. Our records indicated that the service was completed on January 19, 2018 and the unit was delivered to the customer on January 22, 2018, under FedEx tracking number [redacted] . Our representative also followed-up to verify that the unit was functioning properly. Should Mr. [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 07/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states their purchase should not have included a tax charge according to Texas state lawThe agent advised the customer as the item shipped to the state of [redacted] the applicable state law would be as suchWe thank the customer for their time and feedbackThe customer may also contact the representative at [redacted] @Dell.com should they still have any other questions Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a partial account credit for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative informed the customer of the terms and conditions of the warranty at https://www[redacted] and worked with DFS (Dell Financial Services) to resolve this matterOur records indicate, the customer was provided a credit of $45, which was more than the fair market value for the part in questionSubsequently, our representative followed up to inform the customer that the credit has been processed and to contact their Bank for further assistance regarding the creditShould the customer have any additional concerns regarding this case, they can reach out to DFS at 1-***-***-*** Sincerely, Advanced Resolution Group Incident ID: Dell
Complaint: [redacted] I am rejecting this response because:Dell shipped a replacement system below the specifications of my original system, not the same or better The process of exchange for a refurbished system was a trial and error/ wait and see to acquire a system and after nearly a month, I needed a computer Dell was not able to simply provide a system of similar or better quality without a significant time lag and a total inability to execute the process with timeliness in total disregard for the customer's experience with no system.My existing warranty expires 1/27/ I want my warranty extended so that this replacement has year of full tech support/warranty That is roughly a month extension of my existing warranty This event alone has cost me nearly a month of no computer, close to three months of no computer during the calendar year of Over the life of this computer, my down time is well in excess of months of a non-functioning system (in excess of my request for the extension) Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It is padded full of liesHe called me yawning on the phone, never told me how to send my Laptop or anythingHe never gave me any instructions or wanted to discuss the situationMicrosoft stepped in and got the PC working however Dell wiped everything off my computer without telling meThey owe me to have my things resent such as my logos and etc because backups are scheduled and he wiped it without me backing up my computer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted her and verified she has received the systemWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and again offered to troubleshoot with the customerThe customer is welcome to contact the representative assigned or can contact our frontline supportPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The returned Notebook works as well as when purchased and I have been refunded my monies as by Dell as promisedI would like to say Thank you to all who were involved in the resolution of my problem, (Including Revdex.com and the folks at Dell).Everyone has restored my faith once again in Dell and it's great products Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer provided a copy of the chat session and the representative clearly states to the customer the warranty expiration date of 6/15/and the chat session date is 6/17/At this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I followed up with Dell on December 2nd via phoneI was told to contact the technician that came out to the home on November 25th I contacted the technician December th and was informed that he was not able to do anything for meI followed up with the Dell contact person through email and I'm waiting a response so that a technician can come out to the home and finish the repairMy computer remains under warranty and has not been fixedThe technician came out and ordered the additional partsThe technician stated DELL refused the followup on-site visit, with no reason providedIssue has NOT been resolvedI am awaiting response from Dell, contact has recently been made Regards, [redacted]
Revdex.com: I did receive the 3rd replacement unit on Monday, 2/27/ Today is the 3rd day I have used it So far.......everything is working properly It took over months to resolve a problem I understand things happen and the unit being bad I am upset in how they treated the situation and how they treated me as well as the time they took to resolve it I don't feel 1/months, to get a working computer, is reasonable If I only relied on computer, I would have been out of business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the feedback. Dell... makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. Our representatives remained available to assist and the customer has now been refunded $21.36 for the order. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Support specialist after weeks did nothing to address my complaintHad I been notified in a timely manner that the computer that I wished to purchase was unavailable, I would of had time to purchase another one at the 25% off but instead I found out days later only AFTER I CALLED to find out it was unavailable and the coupon had expiredSo I believe Dell should have offered at the very minimum, to honor their 25% off coupon on another outlet laptop computerSo much for their renowned customer serviceI for one will never do business with them again Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to support the customer per the terms and conditions of Dell’s limited hardware warranty Software is not covered under this warranty as stated here: [redacted] Software support is offered for a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The representative did not explain anything about having a low end system The computer worked very well early on, but declined in performance significantly during the first weeks.This computer continues to deteriorate in performance Some examples would be that it often goes to a blank white screen for no apparent reason and the scroll bar on the side ceases to function Internet usage freezes up, ceases to function.It is obvious that I have been swindled This computer has less functionality than the year old system I use as back up I stand firm in my request for a full refund.I also intend to tell everyone I know about how poorly I have been treated by Dell Hopefully, they go out of business soon, as this is what they deserve Our family have owned Dell computers for the better part of the last years and this system is a complete and total disappointment.I bought this system so that I may use it for business, but is way too unreliable.I guess I have to cut my losses and buy another laptop that works.What a mess I'm out $40, $that I did not have to waste.Sincerely, [redacted] Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative did additional troubleshooting steps and authorized an onsite with additional partsThe representative attempted several times to contact the customer after the onsite was completed with no responseThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and authorized for a depot repairThe representative has confirmed the system has been repaired and provided tracking informationThe representative will follow up to confirm receipt and no further issuesWe remain available to assist the customer and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still disappointed in the level of support I received as a long time Dell Customer In coming to the resolution the representive was not completely familiar with my complaint and also called me be the wrong name when contacting me Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer to discuss their concerns [redacted] has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled [redacted] has apologized for any disappointment or inconvenience this matter may have caused the customer Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors [redacted] has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc