Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched a replacement USB drive and the customer verifies it has been receivedOur representative provided the customer with reinstallation instructions and remains available to provide technical assistanceWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution is not 100% satisfactory howeverI had requested for a refund(as their warranty services are a nightmare to deal with) which was deniedThe option I was given was to mail in the laptop for repair which was the same option I was given as before filing the Revdex.com complaintI was given an assurance that I would get the repaired laptop in business daysHowever even on 9th business day after I had provided dell with everything they needed, the response I received was they need more days to repair the systemFinally after a lot of emails they agreed to send in a replacement for a refurbished laptop which I received todayNote that before I filed the Revdex.com complaint, one of the managers had actually approved the request for exchange and then another manager days later had denied itI am yet to complete testing the laptop they have sent me to make sure there are no issues with itThey had agreed to send in my old hard drive back but I am still waiting for itHopefully this laptop won't give me more issues as I would hate dealing with their warranty services againOverall not a good experience at all with dell.I hope they can improve their customer service so the customer doesnt have to go through so much trouble especially when dell is at faultThe laptop was already sent for repair to their depot once (at my expense for expedited shipping) and they returned it in a worse conditionInstead of improving upon this, they made me go through so much trouble..the whole situation has gone on for over months now during which I havn't been able to use my laptop at all! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is traveling to China [redacted] has replied Dell will archive his case and reopen it when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that it was a limited offer that is not available now but did offer a 10% discount on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although I did receive my order from Dell, the order only contained pair of 3D glasses instead of pairs as the promotion and purchase invoice stated I informed Dell of this and they were not willing to honor this and stated that deal no longer existed I argued that they should honor the deal that is shown on the invoice and sold to me, but Dell refused I feel Dell should honor the deal that they sold to me I would like the 2nd pair of glasses shipped to me Dell also changed the online invoice to reflect only pair I printed my invoices on the day of purchase and have attached them.Also, I did receive a $promotional credit via email I still have an additional $in Dell bucks promotional credit coming to me as shown on the invoice Dell stated I should receive this within days which has not elapsed yet These promotional credits are shown on the original purchase invoices I attachedAgain, when I go to my account on their website the invoice does not show these credits Its almost like Dell changed the invoice? I will not consider this complaint resolved until I receive the 2nd pair of 3D glasses and the additional $promotional credit as shown on the original invoices attached.Regards, [redacted]
Today’s Date: 08/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative provided replacement Microsoft Office Product Key and followwith Ms [redacted] to confirm resolutionHer request for refund or compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have tried several times to have them resolve this and every time I send dell the specs of what the 1st computer had on it and they still sent it out wrongThis company has no clue what they are doing when it is being run out of IndiaThey may be saving money sending everything overseas but they are loosing their reputation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The tech replaced the parts and the computer is running fairly well for now While I am not satisfied with Dell as a whole, and it took 5+ years to get this one issue resolved, I am satisfied it was finally resolved I just wished this could have been done without a complaint to the Revdex.com, however Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate due to a part back log the customer has been offered a refurbished exchange which under the terms and conditions of his warrantyThe customer declined the offer and system was repaired and returnedDell has a thirty (30) day Return Period and, as the order invoiced during August 2017, a refund would not be an optionSince the date of the complaint, a Dell representative contacted the customer to discuss their concernsOur representative offered support per the terms of Dell’s Limited Hardware Warranty which the customer declinedWe remain ready to assist within the terms of the warranty and our other policiesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: neither I nor my daughter rejected the cost of the repair When I talked with Dell's repair depot on Thursday, 3/16/17, I asked for a representative who could reconsider the warranty issue I don't think it is an accidental event but rather a defective machine Also, Dell decided to send back the machine on 3/17/ without a decision on my or my daughter's part regarding payment for the repair Please see attached letter received from them which differs than their response you all received from Dell on 3/17, I received this message from Dell - As per our records I see that your product is currently being repaired by a certified technicianThis step includes repairing, testing, and any necessary parts replacement to return your unit to working condition.On 3/after it had been shipped on 3/17, I received this message which indicated they would be willing to repair it but I am not sure how they would accomplish that if they shipped the machineGreetings for the day!Mam, it is kindly inform you that, technician at the depot is only authorised to proceed with the repair/services which are covered under basic warranty.Normally, if they find any physical induced damages which are covered under the warranty and if it is leading a charged service, they will immediately get back to customer over the phone and inform the chargesAs per the records, I believe they've contacted you and informed about $charges for the repairHowever, since the payment was not done, they are returning the system unrepaired.Please drop us an email if you would like proceed further with the repair by making the payment to fix the systemPlease confirm usI responded that I believe that we were trying to work out a solution to the warranty issueBut Dell chose not to stand behind their productI have asked Dell several times for the name and address of the VP in charge of the repair depot and customer service unit and they have refused to provide Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Additionally, I sincerely thank the Revdex.com team for intervening and helping me outYou guys rock! :D Regards, [redacted]
Thank you for sharing the customer’s additional concernsOur records indicate the previous hardware repair was performed in May and the system warranty expired in November The customer is encouraged to contact the Dell expired warranty support services should they need additional assistanceThey are available at [redacted] and this is fee based supportThe below links include additional information online regarding current support services available and the details on the original warranty terms and conditions [redacted] www.Dell.com/Warranty
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , processed the credit and our records indicate it has been applied to the original form of payment We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been working with our customer, [redacted] by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution The customer has shared their concerns with [redacted] , who has apologized for any disappointment the customer may have had in this ordering transaction It was during this discussion the customer had mentioned they needed an A/C Adapter, so [redacted] made certain the customer received this part The customer has received the order, along with the A/C Adapter, so it appears this matter has been addressed and resolved by [redacted] The customer has our representative’s contact information, so if the customer should need further assistance in this matter, please direct them to contact [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com RebuttalWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and the resolver did follow up with the customerThe representative explained Dell will ship packing material to the customer for the system to be shipped to the depot for diagnosticsThe representative further explained if there is no accidental damage found (example system being dropped) than the system will be repaired under the warrantyIf accidental damage is found the depot will contact her to request payment or the system will be sent back unrepairedThe customer refused this option and demanded no further contact from DellWe remain available to assist the customer under the terms of the warrantyIf the customer will like to move forward with this optionPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched a replacement USB drive and the customer verifies it has been receivedOur representative provided the customer with reinstallation instructions and remains available to provide technical assistanceWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution is not 100% satisfactory howeverI had requested for a refund(as their warranty services are a nightmare to deal with) which was deniedThe option I was given was to mail in the laptop for repair which was the same option I was given as before filing the Revdex.com complaintI was given an assurance that I would get the repaired laptop in business daysHowever even on 9th business day after I had provided dell with everything they needed, the response I received was they need more days to repair the systemFinally after a lot of emails they agreed to send in a replacement for a refurbished laptop which I received todayNote that before I filed the Revdex.com complaint, one of the managers had actually approved the request for exchange and then another manager days later had denied itI am yet to complete testing the laptop they have sent me to make sure there are no issues with itThey had agreed to send in my old hard drive back but I am still waiting for itHopefully this laptop won't give me more issues as I would hate dealing with their warranty services againOverall not a good experience at all with dell.I hope they can improve their customer service so the customer doesnt have to go through so much trouble especially when dell is at faultThe laptop was already sent for repair to their depot once (at my expense for expedited shipping) and they returned it in a worse conditionInstead of improving upon this, they made me go through so much trouble..the whole situation has gone on for over months now during which I havn't been able to use my laptop at all! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is traveling to China [redacted] has replied Dell will archive his case and reopen it when he returns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that it was a limited offer that is not available now but did offer a 10% discount on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although I did receive my order from Dell, the order only contained pair of 3D glasses instead of pairs as the promotion and purchase invoice stated I informed Dell of this and they were not willing to honor this and stated that deal no longer existed I argued that they should honor the deal that is shown on the invoice and sold to me, but Dell refused I feel Dell should honor the deal that they sold to me I would like the 2nd pair of glasses shipped to me Dell also changed the online invoice to reflect only pair I printed my invoices on the day of purchase and have attached them.Also, I did receive a $promotional credit via email I still have an additional $in Dell bucks promotional credit coming to me as shown on the invoice Dell stated I should receive this within days which has not elapsed yet These promotional credits are shown on the original purchase invoices I attachedAgain, when I go to my account on their website the invoice does not show these credits Its almost like Dell changed the invoice? I will not consider this complaint resolved until I receive the 2nd pair of 3D glasses and the additional $promotional credit as shown on the original invoices attached.Regards, [redacted]
Today’s Date: 08/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative provided replacement Microsoft Office Product Key and followwith Ms [redacted] to confirm resolutionHer request for refund or compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have tried several times to have them resolve this and every time I send dell the specs of what the 1st computer had on it and they still sent it out wrongThis company has no clue what they are doing when it is being run out of IndiaThey may be saving money sending everything overseas but they are loosing their reputation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The tech replaced the parts and the computer is running fairly well for now While I am not satisfied with Dell as a whole, and it took 5+ years to get this one issue resolved, I am satisfied it was finally resolved I just wished this could have been done without a complaint to the Revdex.com, however Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate due to a part back log the customer has been offered a refurbished exchange which under the terms and conditions of his warrantyThe customer declined the offer and system was repaired and returnedDell has a thirty (30) day Return Period and, as the order invoiced during August 2017, a refund would not be an optionSince the date of the complaint, a Dell representative contacted the customer to discuss their concernsOur representative offered support per the terms of Dell’s Limited Hardware Warranty which the customer declinedWe remain ready to assist within the terms of the warranty and our other policiesDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Problem still continuesDell rep is overbearing to dis cuss situation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: neither I nor my daughter rejected the cost of the repair When I talked with Dell's repair depot on Thursday, 3/16/17, I asked for a representative who could reconsider the warranty issue I don't think it is an accidental event but rather a defective machine Also, Dell decided to send back the machine on 3/17/ without a decision on my or my daughter's part regarding payment for the repair Please see attached letter received from them which differs than their response you all received from Dell on 3/17, I received this message from Dell - As per our records I see that your product is currently being repaired by a certified technicianThis step includes repairing, testing, and any necessary parts replacement to return your unit to working condition.On 3/after it had been shipped on 3/17, I received this message which indicated they would be willing to repair it but I am not sure how they would accomplish that if they shipped the machineGreetings for the day!Mam, it is kindly inform you that, technician at the depot is only authorised to proceed with the repair/services which are covered under basic warranty.Normally, if they find any physical induced damages which are covered under the warranty and if it is leading a charged service, they will immediately get back to customer over the phone and inform the chargesAs per the records, I believe they've contacted you and informed about $charges for the repairHowever, since the payment was not done, they are returning the system unrepaired.Please drop us an email if you would like proceed further with the repair by making the payment to fix the systemPlease confirm usI responded that I believe that we were trying to work out a solution to the warranty issueBut Dell chose not to stand behind their productI have asked Dell several times for the name and address of the VP in charge of the repair depot and customer service unit and they have refused to provide Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Additionally, I sincerely thank the Revdex.com team for intervening and helping me outYou guys rock! :D Regards, [redacted]
Thank you for sharing the customer’s additional concernsOur records indicate the previous hardware repair was performed in May and the system warranty expired in November The customer is encouraged to contact the Dell expired warranty support services should they need additional assistanceThey are available at [redacted] and this is fee based supportThe below links include additional information online regarding current support services available and the details on the original warranty terms and conditions [redacted] www.Dell.com/Warranty
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , processed the credit and our records indicate it has been applied to the original form of payment We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been working with our customer, [redacted] by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution The customer has shared their concerns with [redacted] , who has apologized for any disappointment the customer may have had in this ordering transaction It was during this discussion the customer had mentioned they needed an A/C Adapter, so [redacted] made certain the customer received this part The customer has received the order, along with the A/C Adapter, so it appears this matter has been addressed and resolved by [redacted] The customer has our representative’s contact information, so if the customer should need further assistance in this matter, please direct them to contact [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com RebuttalWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and the resolver did follow up with the customerThe representative explained Dell will ship packing material to the customer for the system to be shipped to the depot for diagnosticsThe representative further explained if there is no accidental damage found (example system being dropped) than the system will be repaired under the warrantyIf accidental damage is found the depot will contact her to request payment or the system will be sent back unrepairedThe customer refused this option and demanded no further contact from DellWe remain available to assist the customer under the terms of the warrantyIf the customer will like to move forward with this optionPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc