Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concern. The representative worked with our account verification team to resolve this matter. Our records show... that a credit for order# [redacted] has been posted to the original form of payment, which should reflect on his next billing statement. The representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative informed the customer that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 12/27/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mrs [redacted] ***, to address the contents of their correspondenceThe customer states an order placed was dated to ship by Dec21st however the day before the customers order was canceled without notification that the order was out of stockAt this time the agent took the customers feedback and passed it along through the appropriate channelsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions about the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 04/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Would be less confusion if the business had representatives that understood the difference between a laptop and a notebookShould not have taken filing with Better Business to resolve a simple, issueThank you Revdex.com for helping get this resolved Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the warranty hold issueThe representative explained as a good will gesture due to the experience repair was doneThe representative confirmed deliveryThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. The representative has again attempted to reach the customer by phone and email with no response. The orders the customer mentions in the complaint all show they have been cancelled with no charge to the credit card. Again we do remain available to assist the customer but he will need to respond to the representative. In regards to the delays it is unfortunate but at times a ship date does have to be delayed due to availability. We ask that he contact the representative at [redacted] @Dell.com for any further assistance regarding this matter. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and conditions of the sale, our representative, [redacted] , respectfully denied Ms [redacted] ’s request [redacted] Our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for Hard Drive order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative explained the promotion has expired and cannot be offeredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Our records indicate that Mr. [redacted] ’s continued contact has been sent to our security team. Dell representative [redacted] has attempted several times to contact the customer to investigate this further. Dell representative [redacted] works with Dell security in these matters of fraud. Dell does apologize for the frustration and uneasiness this may have caused and assure you we take these reports very seriously. We kindly request additional information about the incident he has reported. · Did the fraudulent caller provide any information like names, phone numbers, websites, emails, ext? · We understand that you do not have a Dell unit. Please note that these fraudsters will pose as any number of companies in this industry. In many cases they will also pose as federal authorities such as the IRS. We have found that various tech support scams start with malware that was downloaded unsuspectingly by their victims. It’s not unlike the way a person may have their credit card information compromised. I would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activities. One such crackdown was recently announced and you can read about it here: [redacted] . The customer has not replied to any calls or emails. The representative can be reached by emailing [redacted] _ [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized a depot service. The representative has confirmed with the customer system has been repaired and is working as designed. Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: I don't have a problem of HD, and Dell is avoiding fix my windows problems replacing the Hard Drive, but this will force I lost all my data if I use the new Hard Drive, so if they decide to keep this decision, should be at least let me keep the old hard drive to try to recovery the data. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I followed Dells instructions and cancelled my dispute with my credit card as they requested At that time I was informed by Mr [redacted] that they would reissue my gift cards, which they did not do The premise that Dell was not paid for the TV' s is untrue, the only hold was for the $in gift cards that Dell owed me! Dell had received full payment for the TV's and I am still cheated out of the gift cards I have tried to contact Mr [redacted] several times and he refuses to respond, after I cancelled the dispute At this time Mr [redacted] has acted fraudulently and dishonestly I would appreciate your help in this matter since I have been trying for months to get what I was promised Regards, [redacted]
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback When an order is placed on-line, it is then sent to Dell’s manufacturing facility at which time, an address change cannot be processed Once the carrier attempts delivery, it can be rerouted to an alternate address Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative was able to reroute the shipment to the customer and, for customer satisfaction reasons, processed a concession for the customer’s inconvenience We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has informed the customer their credit has been postedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: you guys failed to fix the computer within the ORIGINAL manufacturer's warranty therefore, I will be taking legal action against Dell and MicrosoftI will take this to the next forum - providing the judge all my incident numbers of when I tried resolving the issuesYou failed to make an warranty exchanges/repairs, and have proven that even when escalated to INDIA EXECUTIVE TEAM, no type of resolution is offered, but to PAY for servicesDELL will lose the case and end up paying my attorneys' fees when my lawyer is done with this Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] was asked to provide a valid proof of purchase for his original Dell product(s) in questionPlease note that Mr [redacted] has not yet provided the required documentationFurthermore, our representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our order verification department to resolve this matterPer her request, order number [redacted] has been canceled and a credit has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concern. The representative worked with our account verification team to resolve this matter. Our records show... that a credit for order# [redacted] has been posted to the original form of payment, which should reflect on his next billing statement. The representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative informed the customer that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 12/27/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mrs [redacted] ***, to address the contents of their correspondenceThe customer states an order placed was dated to ship by Dec21st however the day before the customers order was canceled without notification that the order was out of stockAt this time the agent took the customers feedback and passed it along through the appropriate channelsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions about the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 04/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Would be less confusion if the business had representatives that understood the difference between a laptop and a notebookShould not have taken filing with Better Business to resolve a simple, issueThank you Revdex.com for helping get this resolved Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the warranty hold issueThe representative explained as a good will gesture due to the experience repair was doneThe representative confirmed deliveryThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. The representative has again attempted to reach the customer by phone and email with no response. The orders the customer mentions in the complaint all show they have been cancelled with no charge to the credit card. Again we do remain available to assist the customer but he will need to respond to the representative. In regards to the delays it is unfortunate but at times a ship date does have to be delayed due to availability. We ask that he contact the representative at [redacted] @Dell.com for any further assistance regarding this matter. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and conditions of the sale, our representative, [redacted] , respectfully denied Ms [redacted] ’s request [redacted] Our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for Hard Drive order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative explained the promotion has expired and cannot be offeredWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Our records indicate that Mr. [redacted] ’s continued contact has been sent to our security team. Dell representative [redacted] has attempted several times to contact the customer to investigate this further. Dell representative [redacted] works with Dell security in these matters of fraud. Dell does apologize for the frustration and uneasiness this may have caused and assure you we take these reports very seriously. We kindly request additional information about the incident he has reported. · Did the fraudulent caller provide any information like names, phone numbers, websites, emails, ext? · We understand that you do not have a Dell unit. Please note that these fraudsters will pose as any number of companies in this industry. In many cases they will also pose as federal authorities such as the IRS. We have found that various tech support scams start with malware that was downloaded unsuspectingly by their victims. It’s not unlike the way a person may have their credit card information compromised. I would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activities. One such crackdown was recently announced and you can read about it here: [redacted] . The customer has not replied to any calls or emails. The representative can be reached by emailing [redacted] _ [redacted] @Dell.com. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized a depot service. The representative has confirmed with the customer system has been repaired and is working as designed. Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: I don't have a problem of HD, and Dell is avoiding fix my windows problems replacing the Hard Drive, but this will force I lost all my data if I use the new Hard Drive, so if they decide to keep this decision, should be at least let me keep the old hard drive to try to recovery the data. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I followed Dells instructions and cancelled my dispute with my credit card as they requested At that time I was informed by Mr [redacted] that they would reissue my gift cards, which they did not do The premise that Dell was not paid for the TV' s is untrue, the only hold was for the $in gift cards that Dell owed me! Dell had received full payment for the TV's and I am still cheated out of the gift cards I have tried to contact Mr [redacted] several times and he refuses to respond, after I cancelled the dispute At this time Mr [redacted] has acted fraudulently and dishonestly I would appreciate your help in this matter since I have been trying for months to get what I was promised Regards, [redacted]
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback When an order is placed on-line, it is then sent to Dell’s manufacturing facility at which time, an address change cannot be processed Once the carrier attempts delivery, it can be rerouted to an alternate address Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative was able to reroute the shipment to the customer and, for customer satisfaction reasons, processed a concession for the customer’s inconvenience We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has informed the customer their credit has been postedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: you guys failed to fix the computer within the ORIGINAL manufacturer's warranty therefore, I will be taking legal action against Dell and MicrosoftI will take this to the next forum - providing the judge all my incident numbers of when I tried resolving the issuesYou failed to make an warranty exchanges/repairs, and have proven that even when escalated to INDIA EXECUTIVE TEAM, no type of resolution is offered, but to PAY for servicesDELL will lose the case and end up paying my attorneys' fees when my lawyer is done with this Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] was asked to provide a valid proof of purchase for his original Dell product(s) in questionPlease note that Mr [redacted] has not yet provided the required documentationFurthermore, our representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our order verification department to resolve this matterPer her request, order number [redacted] has been canceled and a credit has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc