Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." Our records indicate Dell representative has been instrumental in seeing that the customer’s PayPal Account has been credited in full $ We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer that his feedback has been notedThe representative explained this may have been the automated dialer and would follow up with the customerThe representative followed up and confirmed calls have stoppedIf the customer if the customer has any further concerns he may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell has clearly violated the terms of the warranty of the item as stated on their website I have reviewed it and Dell was required to either send a replacement part to me, RMA the device back to Dell for repair, or send a technician onsite to repair the device Dell did none of the above unless they wish to state that by requiring a CompTIA A+ certified technician to perform diagnostics on the device they have satisfied the warranty requirements Since that technician stated to Dell technical support that the mainboard appeared to require replacement Dell was still responsible for that replacement per the warrantyRegardless, Dell clearly violated terms agreed to when the device was purchased and as stated on their website Dell needs to meet the contractual requirements of said agreement in order for the matter to be settled Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of both the computer’s received by the customer and their account has now been credited Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr[redacted] Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceDell provide Mr [redacted] a full refund for the original depot service when it was found that the part was no longer availableDell has made every effort to resolve this matter for Mr [redacted] by providing onsites services and depot at Dells expenseThe customer was also offered a refurbished system exchange even when his warranty had already expiredThe system was returned to the customer with the plastics he stated were damaged at the depot which is the complete repairMr [redacted] is free to look locally to see if he can have the part replaced since the system is out of warrantySincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representative has offered a refurbished exchange system under the terms and conditions of the warrantyWe suggest the customer review his warranty terms which we have provided the link for that informationHardware warranty: [redacted] We asked that the customer follow up by emailing [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of saleAfter further review, our representative processed a product returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, has attempted multiple contact attempts, however; Mr [redacted] has not respondedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely,- Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a replacement systemThe representative will follow up with order and shipping informationThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Prithwika has been in contact with the customer in regards to this situationThe representative has confirmed credit has posted and a request to reissue the gift cardThe representative will follow up with the customer to confirm once the card has been issued and receiptPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on June 16, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedThe customer reports he received the coupon and will use it on a camera purchase for his sonOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve this matterOur records show that the order# [redacted] was delivered to Mr [redacted] on February 23rd, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative explained that onsite has been authorized to go to her office also educated about parts availabilityThe representative will follow up once the onsite has been completed to confirm no further issuesWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, Our records indicate the Dell representative [redacted] is attempting to reach the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell gave me wrong information every time I contacted themI had to spend extra $and still waiting my computer to be shipped.I am adding the last e-mail I sent to Dell and never got response back.Good afternoon,Thank you for calling me and telling me that Dell.com actually ships to FPO address.But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a [redacted] addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$69.55But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a PA addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] does not charge sales tax on gift cardsIndeed, no state in the U.SdoesGift cards are only taxed when they are spentIf they were taxed at the time of purchase, it would result in double taxationNo other merchant has ever charged me tax for a gift card purchase in [redacted] or out of stateI informed the Dell representative of this, but he did not listen to me, nor did he seem to care Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." Our records indicate Dell representative has been instrumental in seeing that the customer’s PayPal Account has been credited in full $ We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer that his feedback has been notedThe representative explained this may have been the automated dialer and would follow up with the customerThe representative followed up and confirmed calls have stoppedIf the customer if the customer has any further concerns he may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have contacted [redacted] and there was no help Regards, [redacted]
Complaint: [redacted] I am rejecting this response because Dell has clearly violated the terms of the warranty of the item as stated on their website I have reviewed it and Dell was required to either send a replacement part to me, RMA the device back to Dell for repair, or send a technician onsite to repair the device Dell did none of the above unless they wish to state that by requiring a CompTIA A+ certified technician to perform diagnostics on the device they have satisfied the warranty requirements Since that technician stated to Dell technical support that the mainboard appeared to require replacement Dell was still responsible for that replacement per the warrantyRegardless, Dell clearly violated terms agreed to when the device was purchased and as stated on their website Dell needs to meet the contractual requirements of said agreement in order for the matter to be settled Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of both the computer’s received by the customer and their account has now been credited Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr[redacted] Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceDell provide Mr [redacted] a full refund for the original depot service when it was found that the part was no longer availableDell has made every effort to resolve this matter for Mr [redacted] by providing onsites services and depot at Dells expenseThe customer was also offered a refurbished system exchange even when his warranty had already expiredThe system was returned to the customer with the plastics he stated were damaged at the depot which is the complete repairMr [redacted] is free to look locally to see if he can have the part replaced since the system is out of warrantySincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representative has offered a refurbished exchange system under the terms and conditions of the warrantyWe suggest the customer review his warranty terms which we have provided the link for that informationHardware warranty: [redacted] We asked that the customer follow up by emailing [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of saleAfter further review, our representative processed a product returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, has attempted multiple contact attempts, however; Mr [redacted] has not respondedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely,- Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a replacement systemThe representative will follow up with order and shipping informationThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Prithwika has been in contact with the customer in regards to this situationThe representative has confirmed credit has posted and a request to reissue the gift cardThe representative will follow up with the customer to confirm once the card has been issued and receiptPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on June 16, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedThe customer reports he received the coupon and will use it on a camera purchase for his sonOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve this matterOur records show that the order# [redacted] was delivered to Mr [redacted] on February 23rd, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative explained that onsite has been authorized to go to her office also educated about parts availabilityThe representative will follow up once the onsite has been completed to confirm no further issuesWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, Our records indicate the Dell representative [redacted] is attempting to reach the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell gave me wrong information every time I contacted themI had to spend extra $and still waiting my computer to be shipped.I am adding the last e-mail I sent to Dell and never got response back.Good afternoon,Thank you for calling me and telling me that Dell.com actually ships to FPO address.But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a [redacted] addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$69.55But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a PA addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] does not charge sales tax on gift cardsIndeed, no state in the U.SdoesGift cards are only taxed when they are spentIf they were taxed at the time of purchase, it would result in double taxationNo other merchant has ever charged me tax for a gift card purchase in [redacted] or out of stateI informed the Dell representative of this, but he did not listen to me, nor did he seem to care Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc