Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr[redacted] Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceDell provide Mr [redacted] a full refund for the original depot service when it was found that the part was no longer availableDell has made every effort to resolve this matter for Mr [redacted] by providing onsites services and depot at Dells expenseThe customer was also offered a refurbished system exchange even when his warranty had already expiredThe system was returned to the customer with the plastics he stated were damaged at the depot which is the complete repairMr [redacted] is free to look locally to see if he can have the part replaced since the system is out of warrantySincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate Credit memo [redacted] $was posted to her credit card on 8/Advanced Resolution Group [redacted] Dell Inc
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with her Dell system and has stated they will only accept a refundAt this time the agent had contacted the customer and offered to troubleshoot the matter on the customer system which is now over three years oldThe customer has declined troubleshooting and requests only a refundThe unit was purchased in April and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered aroundAccording to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link provided [redacted] "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at [redacted] @Dell.com should they reconsider troubleshooting the system in order to work towards an amicable resolution Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and authorized a full refund for the orderThe representative followed up that the credit has posted and will reflect on his next billing statementPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, Dell representatives have been in contact with the customer and, for customer satisfaction reasons, processed a full system exchange as the customer requested The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The three things that I specifically requested in my complaint have to an extent been 'resolved'However, the process I was forced to go through in order to get this complaint resolved has been long, fraught, and in many ways abusiveIt is my belief that the behaviors of Dell and their representative since filing this complaint have overshadowed the hollow victory of finally receiving my warranty replacement.First, I should never have been asked/required to contact the policeI asked the representative a number of times what crime I was reporting, to which his only response was that I needed to file a police reportI asked what exactly I was supposed to tell the police, to which the response was that I should tell them the computer was sent to the ephemeral '***' in [redacted] , and ask them to investigateEventually realizing that this was the only way I would recieve my warranty replacement, I went to my local police station to file a report, only to have the officer I spoke with confirm my own thoughts: Dell shipped the computer to the wrong person, at the wrong addressThere was no crime committed against me, so it made no sense for me to file a police reportInstead, the officer suggested that the only reason Dell could want to get police involved is if they suspected me of committing fraudEven that made no sense, however, given that if Dell suspected me of fraud, then they should have been the ones to file a police report.The officer I spoke with told me there was no crime to report, and thus no police report could be filed (exactly what I told the Dell representative when he first asked me to get a police report)The officer provided me his contact details to forward to the representative, and told me to have the representative contact him directly if there were any remaining questionsApparently, whatever the police officer told the representative was satisfactory, because very shortly thereafter I was told I would eventually be sent my warranty replacementHowever, the fact that I had to personally visit a police station, go through the humiliation of trying to convince a police officer to file a report in relation to something that was very clearly not a crime, and waste a large amount of time doing so, is completely unacceptable.Second, while I have now received my warranty replacement, the fact that it took 1/months to get it is unacceptableNobody should ever be forced to expend so much time and effort just to get the speakers on their computer fixedWhat is especially frustrating is that I was told on June 26th that I would (a) be receiving "the specifications of the replacement system once we find a suitable one that matches the original system within the next – hrs", and (b) that once I confirmed the specifications were correct, that I would be receiving the system shortly thereafterInstead, I did not receive the specifications until the 30th (shortly after I reached out to Dell to find out why I had not received them yet), and I did not get the replacement computer until a month after that because of a "technical problem"Given how long the process had already taken, and given how much I had to do just to get to the point where Dell agreed to send me the computer, the additional month it took to actually have it delivered is again completely unacceptable.Finally, and more specifically in regards to my original complaint, there is the matter of the apology I was given by the representativeIn the my recent email I've received from the representative, he took the time to apologize to me "for any disappointment you may have experienced during your transactions with us"This is in many ways more offensive than all the other things that Dell has doneRather than apologizing for mixing me up with another person, rather than apologizing for forcing me to get the police involved, rather than apologizing for all the time I had to waste, rather than apologizing for the fact that this whole process took so long, the apology I received was for any 'disappointment' I may have experiencedFundamentally, it is this lack of an apology which I find most objectionableIn order for me to feel that this complaint has been resolved, I feel that there are at least three things that need to happenFirst, I would appreciate an explanation of how this all could have happened in the first placeI attempted to get such an explanation from the representative when he was telling me I needed to contact the police, but was informed that he did not have access to any of the records of my previous engagements with Dell, nor any other tangible information which could help elucidate the root cause of this fiascoSecond, I need to know what Dell is doing to ensure that this does not happen to anyone elseI work at a University which functionally requires us to purchase Dell computersI want to know what Dell is doing to make sure that my colleagues never have to go through this same type of ordealThird, and most importantly, I want an actual apology, and for someone at Dell to acknowledge the fact that they have messed up, and that they are at faultI do not believe this complaint can truly be resolved until that has happened Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell gave me wrong information every time I contacted themI had to spend extra $and still waiting my computer to be shipped.I am adding the last e-mail I sent to Dell and never got response back.Good afternoon,Thank you for calling me and telling me that Dell.com actually ships to FPO address.But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a [redacted] addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$69.55But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a PA addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The emai sent by the company to you is a complete lieThe rep asked for the item number looked it up saw it was still coming up at a member price which they said was a out of stock then said it was a glitch which is shown in the attached online chat copiesThe rep that called after I filed my complaint did not offer me the exact item at the $price when he saw it was still coming up $when you add it to the basket he tried to get me to accept a different package being advertised at $This was days later he contacted me if it was a glitch why was it not fixed and why was he still telling me that it was showing up to him as $I'm almost certain if you go on the site it still says $I did purchase another bundle only because they wouldn't honor their price of what was being clearly still advertised that is why I have requested a gift card to purchase the game I should have received in the first placeI also have the email the phone rep sent me saying sorry we can't help you but I could only do four attachments and the chat had more info on what happened Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representative has offered a refurbished exchange system under the terms and conditions of the warrantyWe suggest the customer review his warranty terms which we have provided the link for that informationHardware warranty: [redacted] We asked that the customer follow up by emailing [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com:I received the refund so all is good nowThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a replacement systemThe representative will follow up with order and shipping informationThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] is attempting to reach the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It took so long (two months) and I almost gave up, but this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is a bully which can be proven by thousands of other complaints found onlineI don't care what its decision and stance is, I will continue to fight Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We last spoke on February and you advised me to wait up to days for my refund from Dell The credit was issued on February I have not received a refund Thank you in advance for your assistance Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, has attempted multiple contact attempts, however; Mr [redacted] has not respondedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely,- Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This is taking way too long for something very simpleI have provided proof and examples of doing it before Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr[redacted] Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceDell provide Mr [redacted] a full refund for the original depot service when it was found that the part was no longer availableDell has made every effort to resolve this matter for Mr [redacted] by providing onsites services and depot at Dells expenseThe customer was also offered a refurbished system exchange even when his warranty had already expiredThe system was returned to the customer with the plastics he stated were damaged at the depot which is the complete repairMr [redacted] is free to look locally to see if he can have the part replaced since the system is out of warrantySincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate Credit memo [redacted] $was posted to her credit card on 8/Advanced Resolution Group [redacted] Dell Inc
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with her Dell system and has stated they will only accept a refundAt this time the agent had contacted the customer and offered to troubleshoot the matter on the customer system which is now over three years oldThe customer has declined troubleshooting and requests only a refundThe unit was purchased in April and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered aroundAccording to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link provided [redacted] "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at [redacted] @Dell.com should they reconsider troubleshooting the system in order to work towards an amicable resolution Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and authorized a full refund for the orderThe representative followed up that the credit has posted and will reflect on his next billing statementPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, Dell representatives have been in contact with the customer and, for customer satisfaction reasons, processed a full system exchange as the customer requested The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The three things that I specifically requested in my complaint have to an extent been 'resolved'However, the process I was forced to go through in order to get this complaint resolved has been long, fraught, and in many ways abusiveIt is my belief that the behaviors of Dell and their representative since filing this complaint have overshadowed the hollow victory of finally receiving my warranty replacement.First, I should never have been asked/required to contact the policeI asked the representative a number of times what crime I was reporting, to which his only response was that I needed to file a police reportI asked what exactly I was supposed to tell the police, to which the response was that I should tell them the computer was sent to the ephemeral '***' in [redacted] , and ask them to investigateEventually realizing that this was the only way I would recieve my warranty replacement, I went to my local police station to file a report, only to have the officer I spoke with confirm my own thoughts: Dell shipped the computer to the wrong person, at the wrong addressThere was no crime committed against me, so it made no sense for me to file a police reportInstead, the officer suggested that the only reason Dell could want to get police involved is if they suspected me of committing fraudEven that made no sense, however, given that if Dell suspected me of fraud, then they should have been the ones to file a police report.The officer I spoke with told me there was no crime to report, and thus no police report could be filed (exactly what I told the Dell representative when he first asked me to get a police report)The officer provided me his contact details to forward to the representative, and told me to have the representative contact him directly if there were any remaining questionsApparently, whatever the police officer told the representative was satisfactory, because very shortly thereafter I was told I would eventually be sent my warranty replacementHowever, the fact that I had to personally visit a police station, go through the humiliation of trying to convince a police officer to file a report in relation to something that was very clearly not a crime, and waste a large amount of time doing so, is completely unacceptable.Second, while I have now received my warranty replacement, the fact that it took 1/months to get it is unacceptableNobody should ever be forced to expend so much time and effort just to get the speakers on their computer fixedWhat is especially frustrating is that I was told on June 26th that I would (a) be receiving "the specifications of the replacement system once we find a suitable one that matches the original system within the next – hrs", and (b) that once I confirmed the specifications were correct, that I would be receiving the system shortly thereafterInstead, I did not receive the specifications until the 30th (shortly after I reached out to Dell to find out why I had not received them yet), and I did not get the replacement computer until a month after that because of a "technical problem"Given how long the process had already taken, and given how much I had to do just to get to the point where Dell agreed to send me the computer, the additional month it took to actually have it delivered is again completely unacceptable.Finally, and more specifically in regards to my original complaint, there is the matter of the apology I was given by the representativeIn the my recent email I've received from the representative, he took the time to apologize to me "for any disappointment you may have experienced during your transactions with us"This is in many ways more offensive than all the other things that Dell has doneRather than apologizing for mixing me up with another person, rather than apologizing for forcing me to get the police involved, rather than apologizing for all the time I had to waste, rather than apologizing for the fact that this whole process took so long, the apology I received was for any 'disappointment' I may have experiencedFundamentally, it is this lack of an apology which I find most objectionableIn order for me to feel that this complaint has been resolved, I feel that there are at least three things that need to happenFirst, I would appreciate an explanation of how this all could have happened in the first placeI attempted to get such an explanation from the representative when he was telling me I needed to contact the police, but was informed that he did not have access to any of the records of my previous engagements with Dell, nor any other tangible information which could help elucidate the root cause of this fiascoSecond, I need to know what Dell is doing to ensure that this does not happen to anyone elseI work at a University which functionally requires us to purchase Dell computersI want to know what Dell is doing to make sure that my colleagues never have to go through this same type of ordealThird, and most importantly, I want an actual apology, and for someone at Dell to acknowledge the fact that they have messed up, and that they are at faultI do not believe this complaint can truly be resolved until that has happened Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell gave me wrong information every time I contacted themI had to spend extra $and still waiting my computer to be shipped.I am adding the last e-mail I sent to Dell and never got response back.Good afternoon,Thank you for calling me and telling me that Dell.com actually ships to FPO address.But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a [redacted] addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$69.55But that was the main reason why you cancelled my last order and asked me to provide a new addressI had to provide you a new address using ShipitAPO service with a service, insurance, handling and postage fee total of $69.55.Please see below for ShipitAPO service detail.I also had to pay $state tax for using a PA addressFinally, I couldn't get any information why you cancelled my two orders without notifying meI am expecting from dell to give me detailed clear information why the cancellations occured and refund me $ShipitAPO fee and $for the state taxI would like to get a resolution as soon as possible as unsatisfied customer[redacted] #VENDORPACKAGE INFORMATIONWEIGHTSIZEPOSTAGEHANDLINGINSURANCEUNIT COST1DELL INCFedEx [redacted] lbs.23x23x18$27.55$9.00$10.75**$47.30Outgoing Tracking Number:PRIORITY [redacted] †NOTES ON THIS SHIPMENTShipitAPO Package Points Earned: 1ShipitAPO Package Points Balance: 1Paid via Visa XXXXXXXX***Insurance Overpack$20.00Service/Resolution$2.25**This package is insured for $667.00† Services$22.25Total Charges$ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The emai sent by the company to you is a complete lieThe rep asked for the item number looked it up saw it was still coming up at a member price which they said was a out of stock then said it was a glitch which is shown in the attached online chat copiesThe rep that called after I filed my complaint did not offer me the exact item at the $price when he saw it was still coming up $when you add it to the basket he tried to get me to accept a different package being advertised at $This was days later he contacted me if it was a glitch why was it not fixed and why was he still telling me that it was showing up to him as $I'm almost certain if you go on the site it still says $I did purchase another bundle only because they wouldn't honor their price of what was being clearly still advertised that is why I have requested a gift card to purchase the game I should have received in the first placeI also have the email the phone rep sent me saying sorry we can't help you but I could only do four attachments and the chat had more info on what happened Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representative has offered a refurbished exchange system under the terms and conditions of the warrantyWe suggest the customer review his warranty terms which we have provided the link for that informationHardware warranty: [redacted] We asked that the customer follow up by emailing [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com:I received the refund so all is good nowThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a replacement systemThe representative will follow up with order and shipping informationThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] is attempting to reach the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It took so long (two months) and I almost gave up, but this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to dispatching serviceThe customer declined the assistance by our offer to troubleshootShould he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####Alternatively, should he want assistance from the representative assigned to assist with her submission, we ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is a bully which can be proven by thousands of other complaints found onlineI don't care what its decision and stance is, I will continue to fight Regards, [redacted] ***
Thank you for the letter from [redacted] Our representative has attempted to contact the customer to discuss the correspondence
Complaint: [redacted] I am rejecting this response because:We last spoke on February and you advised me to wait up to days for my refund from Dell The credit was issued on February I have not received a refund Thank you in advance for your assistance Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, ***, has attempted multiple contact attempts, however; Mr [redacted] has not respondedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely,- Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This is taking way too long for something very simpleI have provided proof and examples of doing it before Regards, [redacted]