Complaint: ***
I am rejecting this response because:THE LAST TIME MY LAPTOP WAS SENT IN FOR REPAIR I WAS NOT EVEN ABLE TO START IT UPtHERE WERE NO INSTRUCTIONS ON HOW TO.I GOT HELP ONLINE BUT SOME OF THE PROBLEMS REOCURRED. iT IS TAKING LONGER THAN ANTICIPATED FOR ME TO GET MY LAPTOP BACK. sINCE I DO NOT HAVE IT IN MY POSESSION I CANNOT RESPOND AS TO THE LEVEL OF SATISFACTION BEFORE CHECKING IT OUT.tHANK YOU AND HAPPY NEW YEAR
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has been in contact with the customerDue to the customers situation they have been able to work with the resolverThe customer has the representatives contact information and we remain available to assist the
customerPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: The unit was NOT Damaged Accidentally, the only damage it might have received would have been shipping which they refuse to have taken a picture of the box to send me, they stated they threw the box out (Which why would you do that if you had to ship it back to the customer?)Furthermore, I have requested this case through Dell be escalated to to a Manager in the United States which they have refused!they are just not abiding by their warranty terms which the laptop should be fixed for free!This is the only info I received still no Name of a Manager or phone number in the USA!Dell Inc.Legal Department-MS-8033One Dell WayRound Rock, TX 78682Fax: ###-###-####
Regards,
*** ***
Complaint: ***
I am rejecting this response because: When I spoke to the Dell representative (*** *) yesterday, in addition to accusing me of providing information in my complaint (which I did not in an way), *** became very hostile and confrontational and offered no resolution to the issue at handI very clearly stated to him that I would be sending my unit in for repairs at the recommendation of technical support, but I DO NOT accept this as a resolution to the issue at hand and continue to believe that my request is well within the intent of the return policy given that amount of money I have spent on a product that I have had in my hands for less than days and is utterly unusableDell continues to show complete lack of willingness to find a reasonable solution and provide customer support of any kindThe added insult of the accusations *** made on the phone reinforce Dell's unethical and abusive customer treatmentI will continue to pursue the full refund I have requested, and will further look into my options to address the accusations that were made about me, legal or otherwiseI DO NOT accept the solution proposed here, as it is not a solution at all given the time, money and effort that has been put into accomplishing the simple goal of procuring a usable computerCustomers should be able to expect, at a bare minimum, to receive a working unit when they order a high-end system from any computer retailerDell was not able/willing to meet that minimum expectation and now continues to deflect or avoid any responsibility for their failure to deliver on what they promise when they sell the customer a product
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and informed him our records indicate the transfer of ownership is completeWe regret any dissatisfaction which may have been experienced and
appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for the customer’s unwanted computer and processed a refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative authorized a depot service and has followed up with return shipping informationThe representative will follow up to confirm receipt and no further issuesThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which
dictate that software issues are not covered under the warrantyOur representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative informed the customer that the promotion for the product in question had expiredOur representative also explained the terms and conditions of sale, located at www.Dell.com/WarrantyFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handTheir request for promotional price was respectfully denied. Should Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. So although DELL - Alienware Support did finally step up and replace the unit: The Unit that had all the Key Components replaced at some point and still having many problems with itI just don't understand why I had to go so far to force them to do it.Long time DELL customer; have a Dell Credit Account that I use regularlyI purchase Extended Warranties; products oftenThis is my first experience with DELL - Alienware Support and let me just say I have a very bad taste in my mouth.I've never had a poor experience with DELL support before, but the Alienware Support has gotten a bad rep and I see why.Ultimately again they stepped up finally, the replacement they gave me was an Upgrade to what I originally had, and thus far it's fantastic! The rep that contacted me to work out the details of this Replacement was also FANTASTIC!!!So I do appreciate their resolution here, I just wish they could have done more during the Support process and I wouldn't have had to go to great lengths to get some Help on this and my confidence in Dell Support (Alienware) wouldn't be shaken.I'm going to remain a Dell customer; but I will probably not buy another Alienware againThis experience was Eye Opening
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The only attempts of contact Dell has made have been the same harassing unintelligible voice messages left by a person with such a thick accent it is impossible to understand (How do I respond to phone messages that are impossible to understand??!!) There are now more than a dozen of these messages on my phone and I'd be happy to play them for anyone (including the press) to show how dell is not allowing proper communication when there is a problem with their productsThe voice is so garbled that communication with this person and understanding this person is impossibleI have repeatedly stated this here to the Revdex.com, and repeatedly stated it in my response emails and certified lettersAnd yet, Dell still will not address the problem with their customer service nor fix/replace my computerThe emails sent from Dell have been form letters (And Dell is lying when they say I have not responded, because I have and I can show sent email proof. But when I do respond, in return I just get the same exact original form letter back without any acknowledgement of my response or questionsit's ridiculous, it's like they are playing with me and stalling)By not allowing me to communicate with someone that actually has the ability to communicate, Dell is, and has been avoiding dealing with this problem (I believe this is a could possibly be a tactic by Dell to stall so they could let the warranty run out)It is so frustratingI've expressed multiple times that it is impossible to understand this rep, and impossible to communicate with a form letter generator, and yet that is all they have done for now over a year!! And now they talk to Revdex.com about how they will help within the warranty, but they didn't help me within the year warranty time even though I've been writing certified and detailed letters since the very first month when I purchased the computerI am appalledWhy wouldn't they let me speak to someone who can understand my english and communicate properly with this USA purchased computerPlease just send a refund and let me purchase a working computer from a different company (one that actually cares about the quality of product and their customers)
Regards,
** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a return for a refund Dell records indicate a refund for $has posted to the customer’s Dell account and our representative followed up with the customer to provide this information We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I still strongly believe it is Dell's issue that this hardware problem is their fault due to a defect in their manufacture processHow can Dell put all the blame on the customer when all I did was open the laptop and a part of it snapped? The company just doesn't care for their consumers and don't even provide a customer first mindsetHow can they tell me that a defect isn't covered even if the laptop hasn't been owned for a year? I am ashamed that Dell will not take any blame at all and I won't accept anything less from them! I will not spend any money to have them fix it because they already have $from me buying the laptop!
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell credit did process on 6/4/we ask that the customer follow up with their bank and provide reference #*** $Dell representative *** will be following back up with the customer to confirm with MrBakerThe
customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer first contacted us in regards to issues on 3/9/The customer has refused to troubleshoot with is part of the terms and conditions of the warrantyThe Dell representative *** did speak with the customer on 3/17/in regards to this complaintAt that time the representative respectfully denied the request to return due to the invoice date of 11/20/The representative explained that he will need to troubleshoot to determine what the issue and resolutionThe representative did attempt to follow up with the customer by email and phone with no further response by the customerWe have included the online link for the customer to review:
Hardware warranty: ***
If the customer is willing to schedule a time that he will be available to work with the representative assignedIf the customer has any further questions he may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns and determined that the service the customer contacted was a third party and the support provided was not from Dell Our representative provided the correct contact information to reach Dell and offered assistance in diagnosing any covered technical issues to provide assistance The customer has since told our representative that the computer appears to be functioning as it should We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued the customer a coupon to make up the difference in the monitor price. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in touch with the customer after the exchange was delivered on 9/1/and the customer reports there are no other concernsWe regret any dissatisfaction
which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The company has not posted the time slot and the time limit for the historically ineffective painful and lengthy troubleshoot session, as requested in the last response.
Regards,
*** *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** worked with our technical support agent to resolve the issues related to
graphics adapter/driversFurthermore, Mr*** stated that the issues have been resolvedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:THE LAST TIME MY LAPTOP WAS SENT IN FOR REPAIR I WAS NOT EVEN ABLE TO START IT UPtHERE WERE NO INSTRUCTIONS ON HOW TO.I GOT HELP ONLINE BUT SOME OF THE PROBLEMS REOCURRED. iT IS TAKING LONGER THAN ANTICIPATED FOR ME TO GET MY LAPTOP BACK. sINCE I DO NOT HAVE IT IN MY POSESSION I CANNOT RESPOND AS TO THE LEVEL OF SATISFACTION BEFORE CHECKING IT OUT.tHANK YOU AND HAPPY NEW YEAR
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has been in contact with the customerDue to the customers situation they have been able to work with the resolverThe customer has the representatives contact information and we remain available to assist the
customerPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: The unit was NOT Damaged Accidentally, the only damage it might have received would have been shipping which they refuse to have taken a picture of the box to send me, they stated they threw the box out (Which why would you do that if you had to ship it back to the customer?)Furthermore, I have requested this case through Dell be escalated to to a Manager in the United States which they have refused!they are just not abiding by their warranty terms which the laptop should be fixed for free!This is the only info I received still no Name of a Manager or phone number in the USA!Dell Inc.Legal Department-MS-8033One Dell WayRound Rock, TX 78682Fax: ###-###-####
Regards,
*** ***
Complaint: ***
I am rejecting this response because: When I spoke to the Dell representative (*** *) yesterday, in addition to accusing me of providing information in my complaint (which I did not in an way), *** became very hostile and confrontational and offered no resolution to the issue at handI very clearly stated to him that I would be sending my unit in for repairs at the recommendation of technical support, but I DO NOT accept this as a resolution to the issue at hand and continue to believe that my request is well within the intent of the return policy given that amount of money I have spent on a product that I have had in my hands for less than days and is utterly unusableDell continues to show complete lack of willingness to find a reasonable solution and provide customer support of any kindThe added insult of the accusations *** made on the phone reinforce Dell's unethical and abusive customer treatmentI will continue to pursue the full refund I have requested, and will further look into my options to address the accusations that were made about me, legal or otherwiseI DO NOT accept the solution proposed here, as it is not a solution at all given the time, money and effort that has been put into accomplishing the simple goal of procuring a usable computerCustomers should be able to expect, at a bare minimum, to receive a working unit when they order a high-end system from any computer retailerDell was not able/willing to meet that minimum expectation and now continues to deflect or avoid any responsibility for their failure to deliver on what they promise when they sell the customer a product
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and informed him our records indicate the transfer of ownership is completeWe regret any dissatisfaction which may have been experienced and
appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for the customer’s unwanted computer and processed a refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative authorized a depot service and has followed up with return shipping informationThe representative will follow up to confirm receipt and no further issuesThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which
dictate that software issues are not covered under the warrantyOur representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative informed the customer that the promotion for the product in question had expiredOur representative also explained the terms and conditions of sale, located at www.Dell.com/WarrantyFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handTheir request for promotional price was respectfully denied. Should Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. So although DELL - Alienware Support did finally step up and replace the unit: The Unit that had all the Key Components replaced at some point and still having many problems with itI just don't understand why I had to go so far to force them to do it.Long time DELL customer; have a Dell Credit Account that I use regularlyI purchase Extended Warranties; products oftenThis is my first experience with DELL - Alienware Support and let me just say I have a very bad taste in my mouth.I've never had a poor experience with DELL support before, but the Alienware Support has gotten a bad rep and I see why.Ultimately again they stepped up finally, the replacement they gave me was an Upgrade to what I originally had, and thus far it's fantastic! The rep that contacted me to work out the details of this Replacement was also FANTASTIC!!!So I do appreciate their resolution here, I just wish they could have done more during the Support process and I wouldn't have had to go to great lengths to get some Help on this and my confidence in Dell Support (Alienware) wouldn't be shaken.I'm going to remain a Dell customer; but I will probably not buy another Alienware againThis experience was Eye Opening
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The only attempts of contact Dell has made have been the same harassing unintelligible voice messages left by a person with such a thick accent it is impossible to understand (How do I respond to phone messages that are impossible to understand??!!) There are now more than a dozen of these messages on my phone and I'd be happy to play them for anyone (including the press) to show how dell is not allowing proper communication when there is a problem with their productsThe voice is so garbled that communication with this person and understanding this person is impossibleI have repeatedly stated this here to the Revdex.com, and repeatedly stated it in my response emails and certified lettersAnd yet, Dell still will not address the problem with their customer service nor fix/replace my computerThe emails sent from Dell have been form letters (And Dell is lying when they say I have not responded, because I have and I can show sent email proof. But when I do respond, in return I just get the same exact original form letter back without any acknowledgement of my response or questionsit's ridiculous, it's like they are playing with me and stalling)By not allowing me to communicate with someone that actually has the ability to communicate, Dell is, and has been avoiding dealing with this problem (I believe this is a could possibly be a tactic by Dell to stall so they could let the warranty run out)It is so frustratingI've expressed multiple times that it is impossible to understand this rep, and impossible to communicate with a form letter generator, and yet that is all they have done for now over a year!! And now they talk to Revdex.com about how they will help within the warranty, but they didn't help me within the year warranty time even though I've been writing certified and detailed letters since the very first month when I purchased the computerI am appalledWhy wouldn't they let me speak to someone who can understand my english and communicate properly with this USA purchased computerPlease just send a refund and let me purchase a working computer from a different company (one that actually cares about the quality of product and their customers)
Regards,
** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a return for a refund Dell records indicate a refund for $has posted to the customer’s Dell account and our representative followed up with the customer to provide this information We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I still strongly believe it is Dell's issue that this hardware problem is their fault due to a defect in their manufacture processHow can Dell put all the blame on the customer when all I did was open the laptop and a part of it snapped? The company just doesn't care for their consumers and don't even provide a customer first mindsetHow can they tell me that a defect isn't covered even if the laptop hasn't been owned for a year? I am ashamed that Dell will not take any blame at all and I won't accept anything less from them! I will not spend any money to have them fix it because they already have $from me buying the laptop!
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell credit did process on 6/4/we ask that the customer follow up with their bank and provide reference #*** $Dell representative *** will be following back up with the customer to confirm with MrBakerThe
customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer first contacted us in regards to issues on 3/9/The customer has refused to troubleshoot with is part of the terms and conditions of the warrantyThe Dell representative *** did speak with the customer on 3/17/in regards to this complaintAt that time the representative respectfully denied the request to return due to the invoice date of 11/20/The representative explained that he will need to troubleshoot to determine what the issue and resolutionThe representative did attempt to follow up with the customer by email and phone with no further response by the customerWe have included the online link for the customer to review:
Hardware warranty: ***
If the customer is willing to schedule a time that he will be available to work with the representative assignedIf the customer has any further questions he may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns and determined that the service the customer contacted was a third party and the support provided was not from Dell Our representative provided the correct contact information to reach Dell and offered assistance in diagnosing any covered technical issues to provide assistance The customer has since told our representative that the computer appears to be functioning as it should We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued the customer a coupon to make up the difference in the monitor price. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in touch with the customer after the exchange was delivered on 9/1/and the customer reports there are no other concernsWe regret any dissatisfaction
which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The company has not posted the time slot and the time limit for the historically ineffective painful and lengthy troubleshoot session, as requested in the last response.
Regards,
*** *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** worked with our technical support agent to resolve the issues related to
graphics adapter/driversFurthermore, Mr*** stated that the issues have been resolvedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc