Complaint: ***
I am rejecting this response because:I think nobody can accept the reason they sayUnder condition, the gift card expired I will never say that it was Dell's sales agent's faults, and never ask Revdex.com for helpBut in this time, it is obviously your mistake due to this issueYour policy and term about the gift card should applied to condition, not this issueI must tell the truth againIt was you sales agent placed the wrong order to wrong address, and when package return to your factory, you should make a replacement for me but deniedAnd then You should tell me the returned gift card will expire in days but neverNow How can you say that ridiculous reason to reject me? I never have heard customer should pay for the business's mistake.
Regards,
*** ***
Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states technical concerns with their Dell systemAt this time the agent provided troubleshooting for the system and resolved the matterThe customer confirmed the unit is in working order as wellDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Complaint: ***
I am rejecting this response because:
I had both emailed and telephoned to Dell's rep - *** *** - that did not accept the $coupon; was not happy with their support and had suffered more than a thousand dollars in damages. I said I would accept $refundShe did not respond to either my email or phone calls. I was waiting for the response in order to be able to respond to the Revdex.com complaint. (Did not realize that had only days to respond)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and respectfully denied her requestPer the terms and condition of the sale, Ms*** opted to utilize the Student
Offer Discount in lieu of the free television offerWe regret any dissatisfaction Ms*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Now Dell is fabricating information relevant to the fileWe have not indicated we do not want to be contacted, this is not true. We have asked for our computer to be replaced or a refund of our purchase since Dell has been unable to repair the product and keeps putting us through various loopholes to resolve the issueNone of these process have corrected the problem
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed the order was received and the credit posted on 5/12/The representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** ***, has reviewed Dell’s records and found that Dell had not only referred the customer to Microsoft to request assistance with the downloadable games, but Dell had also reached out to Microsoft who informed Dell they would take ownership of the matter and contact the customer. On December 13, 2017, *** called the customer regarding the matter and Mr*** confirmed Microsoft has provided him with the games as well as provide him with compensation. Microsoft has settled the matter to Mr***’s satisfaction. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: I did not cause physical damage to this computer. I totally disagree with Dell. I will never buy another Dell Computer nor will I tell my relatives or friends to ever buy one. What good is a warienty if It does not take care of the problem. I am not happy with this at all
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionWe appreciate your taking the time to bring this matter to our attention. I assure you
we take matters like this very seriously and have initiated an investigation. Due to that investigation it was found that some of our gift card information was mistakenly sent to ***. At this time Dell is working with *** to identify the customers and taking corrective action. The customers’ information has not been reported to any of the credit bureaus. Dell representative, ***, contacted the customer and confirmed this information with the customer. If the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and worked with the credit verification department to resolve this matter
Our records show, returns for order *** and *** have been processedFurthermore, both credits have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:Once again, Dell's characterization of this incident is riddled with errors and inaccuracies Firstly, the product key is not provided to the customer at the time of purchase and when I called simply to request my product key, I was informed that it was "injected into the BIOS" and not available to me Secondly, Dell DID NOT "as a goodwill gesture provide me with a backup operating disc and a resolution." This is patently false Similarly, I NEVER demanded free software support either to assist me in wiping my hard drive (why would I want to do that??) or to reinstall the OS Although I am trying my best to avoid the word, these are just blatant lies.While Dell can claim that my system crash was not their doing, I am again forced to point out that it occurred WHILE they were running their diagnostics test My machine was operating perfectly before they began messing with it How much clearer can I be on this point??There is a telephone recording of my interaction with Dell I challenge them to call me on the phone so that we can review the episode together The reality will quickly reveal itself to be at odds with Dell's version of the facts.Furthermore, I am sick and tired of repeatedly being accused by Dell of attempted theft of service I find it not just offensive but also despicable They could not have been more at fault in this episode and their repeated evasions and dissembling are the earmarks of a company that cares not a whit for its customers and is rotten right to its very core How much clearer can I be on THIS point??Although I'm just a guy and Dell is a $billion dollar company, they should still have the decency to step up and do the right thing when their customers have been wronged How hard is that, really? In Dell's case, it is seeming near impossible
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrDavid ***Our representative has contacted him and a replacement system has been dispatchedOur records
indicate the system has been delivered and Mr*** confirmed receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer informed *** they do not wish to speak with Dell anymore so at this time Dell cannot offer a resolutionShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
To date, since my complaint was lodged with the Revdex.com, a representative from Dell has contacted me at least twice with information and a very prompt followup.I am aware of the lead time for mailings, however after being assured for well over a year that the mailings would terminate, I decided no one was doing anything about it.The response from Revdex.com and Dell Computer has been quite surprising. Based on the information provided, I feel that my request/demands will be addressed to my satisfaction.If not, I will re-register the complaint.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for an exchange which was processed to replace his computer We regret any miscommunication which may have occurred
and appreciate the feedback Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Subsequently, for customer satisfaction reasons, Dell processed another system exchange and a new computer has been delivered to Mr*** Our representative provided his contact information and will remain available should he need follow up assistance in this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a no- cost repair, replacement, or refund for their LG TVWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of sale and the return policy, located at www.Dell.com/WarrantyFurthermore, Dell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateOur records indicate, the purchase was made during September 2016; therefore, their request for refund was respectfully deniedCustomer was also referred to LG for further related service and support for their TVShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Prior to our last response dated July 5, 2016, our representative denied the customer’s refund and exchange requests, asked the customer to back up her data, and offered to assist in reloading the operating system in order to resolver her issues Dell does not provide exchange computers for software issues For customer satisfaction reasons, as the customer’s warranty has expired, our representative can assist the customer in reloading her operating system after she backs up her files provided she contact our representative within ten days from the date of this response at ***@Dell.comDell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a credit
for the Premium Support order number *** to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party websites and has reviewed the customers purchase several timesDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I think nobody can accept the reason they sayUnder condition, the gift card expired I will never say that it was Dell's sales agent's faults, and never ask Revdex.com for helpBut in this time, it is obviously your mistake due to this issueYour policy and term about the gift card should applied to condition, not this issueI must tell the truth againIt was you sales agent placed the wrong order to wrong address, and when package return to your factory, you should make a replacement for me but deniedAnd then You should tell me the returned gift card will expire in days but neverNow How can you say that ridiculous reason to reject me? I never have heard customer should pay for the business's mistake.
Regards,
*** ***
Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states technical concerns with their Dell systemAt this time the agent provided troubleshooting for the system and resolved the matterThe customer confirmed the unit is in working order as wellDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Complaint: ***
I am rejecting this response because:
I had both emailed and telephoned to Dell's rep - *** *** - that did not accept the $coupon; was not happy with their support and had suffered more than a thousand dollars in damages. I said I would accept $refundShe did not respond to either my email or phone calls. I was waiting for the response in order to be able to respond to the Revdex.com complaint. (Did not realize that had only days to respond)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and respectfully denied her requestPer the terms and condition of the sale, Ms*** opted to utilize the Student
Offer Discount in lieu of the free television offerWe regret any dissatisfaction Ms*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Now Dell is fabricating information relevant to the fileWe have not indicated we do not want to be contacted, this is not true. We have asked for our computer to be replaced or a refund of our purchase since Dell has been unable to repair the product and keeps putting us through various loopholes to resolve the issueNone of these process have corrected the problem
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed the order was received and the credit posted on 5/12/The representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** ***, has reviewed Dell’s records and found that Dell had not only referred the customer to Microsoft to request assistance with the downloadable games, but Dell had also reached out to Microsoft who informed Dell they would take ownership of the matter and contact the customer. On December 13, 2017, *** called the customer regarding the matter and Mr*** confirmed Microsoft has provided him with the games as well as provide him with compensation. Microsoft has settled the matter to Mr***’s satisfaction. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: I did not cause physical damage to this computer. I totally disagree with Dell. I will never buy another Dell Computer nor will I tell my relatives or friends to ever buy one. What good is a warienty if It does not take care of the problem. I am not happy with this at all
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionWe appreciate your taking the time to bring this matter to our attention. I assure you
we take matters like this very seriously and have initiated an investigation. Due to that investigation it was found that some of our gift card information was mistakenly sent to ***. At this time Dell is working with *** to identify the customers and taking corrective action. The customers’ information has not been reported to any of the credit bureaus. Dell representative, ***, contacted the customer and confirmed this information with the customer. If the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and worked with the credit verification department to resolve this matter
Our records show, returns for order *** and *** have been processedFurthermore, both credits have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:Once again, Dell's characterization of this incident is riddled with errors and inaccuracies Firstly, the product key is not provided to the customer at the time of purchase and when I called simply to request my product key, I was informed that it was "injected into the BIOS" and not available to me Secondly, Dell DID NOT "as a goodwill gesture provide me with a backup operating disc and a resolution." This is patently false Similarly, I NEVER demanded free software support either to assist me in wiping my hard drive (why would I want to do that??) or to reinstall the OS Although I am trying my best to avoid the word, these are just blatant lies.While Dell can claim that my system crash was not their doing, I am again forced to point out that it occurred WHILE they were running their diagnostics test My machine was operating perfectly before they began messing with it How much clearer can I be on this point??There is a telephone recording of my interaction with Dell I challenge them to call me on the phone so that we can review the episode together The reality will quickly reveal itself to be at odds with Dell's version of the facts.Furthermore, I am sick and tired of repeatedly being accused by Dell of attempted theft of service I find it not just offensive but also despicable They could not have been more at fault in this episode and their repeated evasions and dissembling are the earmarks of a company that cares not a whit for its customers and is rotten right to its very core How much clearer can I be on THIS point??Although I'm just a guy and Dell is a $billion dollar company, they should still have the decency to step up and do the right thing when their customers have been wronged How hard is that, really? In Dell's case, it is seeming near impossible
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrDavid ***Our representative has contacted him and a replacement system has been dispatchedOur records
indicate the system has been delivered and Mr*** confirmed receiptWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer informed *** they do not wish to speak with Dell anymore so at this time Dell cannot offer a resolutionShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
To date, since my complaint was lodged with the Revdex.com, a representative from Dell has contacted me at least twice with information and a very prompt followup.I am aware of the lead time for mailings, however after being assured for well over a year that the mailings would terminate, I decided no one was doing anything about it.The response from Revdex.com and Dell Computer has been quite surprising. Based on the information provided, I feel that my request/demands will be addressed to my satisfaction.If not, I will re-register the complaint.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for an exchange which was processed to replace his computer We regret any miscommunication which may have occurred
and appreciate the feedback Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Subsequently, for customer satisfaction reasons, Dell processed another system exchange and a new computer has been delivered to Mr*** Our representative provided his contact information and will remain available should he need follow up assistance in this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a no- cost repair, replacement, or refund for their LG TVWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of sale and the return policy, located at www.Dell.com/WarrantyFurthermore, Dell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateOur records indicate, the purchase was made during September 2016; therefore, their request for refund was respectfully deniedCustomer was also referred to LG for further related service and support for their TVShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Prior to our last response dated July 5, 2016, our representative denied the customer’s refund and exchange requests, asked the customer to back up her data, and offered to assist in reloading the operating system in order to resolver her issues Dell does not provide exchange computers for software issues For customer satisfaction reasons, as the customer’s warranty has expired, our representative can assist the customer in reloading her operating system after she backs up her files provided she contact our representative within ten days from the date of this response at ***@Dell.comDell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a credit
for the Premium Support order number *** to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party websites and has reviewed the customers purchase several timesDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc