Dear Revdex.com,Thank you for providing a copy
of the customer’s follsubmission. Customer expressed
dissatisfaction with Dell service and support and wants a full refund. We
regret any dissatisfaction he may have experienced and appreciate the feedback
provided. Since the date of our last response, the customer has returned
the computer. Our representative followed up to verify that the customer
has been provided a full credit and the refund will be posted to the credit
card used for the original purchase. The customer should see this
reflected on his next monthly billing statement. We ask that he contact
our representative at ***@Dell.com should there be any further questions regarding this
matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Mr*** indicated he purchased the computer two years ago from a third party and our representative assisted in a transfer of ownership so that our records would reflect his ownership of the computer The warranty coverage purchased originally with the computer has expired Our representative offered support through Dell’s Out of Warranty representatives but Mr*** declined the offer Should he reconsider, we ask that Mr*** contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers’ feedback has been notedAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** communicated with the customer regarding their concerns with the printed advertisement (Catalogue code 140403). Dell informed the customer that as per the marketing team there was no promotion for a system priced at $with a 35% discount including a free 1tb External Hard DriveThe promotion was for select Business PC’s, some starting at $after the 35% discount and the external drive. Dell has closed this matter regarding Incident ID: ***.
If the customer is interested in receiving information regarding current promotions they can visit www.Dell.com online or contact Sales directly.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting the customer in receiving a full refund to his original modes of payment for the order that had been lost in shipment. We certainly do apologize for any inconvenience or frustration this matter may have caused our customer. However, we do appreciate the customer and the Revdex.com bringing this concern to our attention. Situations such as this is obviously out of the control of all parties involved; therefore, Dell respectfully denies the customer’s request for compensation. Once again, we apologize to our customer and certainly hope we have a future opportunity to meet his computer needs. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because:This is the 3rd computer that they have sent me in months ( all new computers) and each time I get a issue that makes it impossible to usethe first one they sent me had a headphone jack issue so they sent me a new oneThe second one they sent me had motherboards replaced and had a battery and keyboard issue before I demanded a new oneThe 3rd one I have has only been in my possession for weeks and now wont even boot up ( turns on display is black then shuts downIt continues to do it.) There is no reason why I should have to pay k for a company that clearly sells horrible products and services.I am asking for a complete refund of the money I have put towards the payment planAsking for a formal letter of apology not from a supervisor but from a higher upIf this cannot be done I am asking for a NEW laptop sent to me in three days
Regards,
*** ***
Today’s Date: 05/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states continued technical concerns with their systemAt this time the agent has processed a system exchange which was received in proper order as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was provided a replacement disc which was not necessaryIf the customer does not have a product key code since this is a retail version he purchased, he will need to contact Microsoft in order to receive oneIf the customer is needing assistances with installing the actual software on the system since it is a retail version he will need to contact the fee based software departmentSincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
Dear Revdex.com, I am rejecting this response because it does not make sense to me.This is again another proof that neither *** nor Dell are willing to resolve the issue; however,I would like to submit the copy of the police report as they were not satisfy with only the case number.I understand that it is a waste of time but I would like to receive an answer to these questions from both Dell and ***- how would the replacement computer is delivered in a matter of one day while I was told it would take to business days.2- Why I was not provided with the tracking number in order to track that computer.3- why would a laptop delivery come in a no signature required package.4- why would a laptop be left at a front yard which is not fenced
Regards,
*** ***
Today’s Date: 04/29/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concernsAt this time the agent has not received a response from the customer nor has the customer gone through the troubleshooting process with DellWe ask the customer to contact the representative at ***@Dell.com should they wish to troubleshoot the unit. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell, Inc's response to this issue is TOTALLY UNACCEPTABLE! They did NOTHING to try to resolve this issueTheir own employee (***) offered a 10% compensation for the misunderstandingWhile he was trying to process this, the phone cut off the call because of it being their 8pm central time closingWhen I told the gentleman who responded to my complaint, he simply said "We are doing nothingYou are not entitled!" I am appalled that they would be this wayI even offered to take a polygraph to prove my claimI also have a friend who called me about the sale that saw the same add! When I told him about this he was appalled as wellHe, too, would testify to the add being there. Dell needs to do something about customer service! Maybe moving it to the USA would be a good start!
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer reported that an unauthorized order has been placed with her credit card and wants the charge removed We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative told the customer when she called it was too late to stop the shipment and verified that the customer has filed a police report The customer’s Dell account has been updated and the charge with the customer’s bank account should be reversed based on the action already taken by the customer We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: it took weeks to take care of problem that should have taken a few days at most; no one from Dell gave my any explanation for the ridiculous delay
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and explained that the warranty expired months agoThe
representative respectfully denied her request for a free repair but did offer a discounted rateIf the customer would like to move forward with the repair we ask that he contact the representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has not actually offered ANY resolution at allDell has done nothing to help the situation, and has not replaced the computerThe person that they've listed as the one who has reached out to contact me is apparently not able to properly communicate, and he is the very same person that has 'blown up' my voicemail with repeated unintelligible messagesThis person cannot be understood by me, and I am feeling harassed by the volume of garbled messages this person leaves (whatever they may be saying)This is also the same person that has sent multiple FORM emailsEach time I have replied to the form emails, I am sent the SAME ORIGINAL FORM email in return (this person does not seem to properly understand english writing or speech)I am not sure what Dell is doing here, but it is frustrating, harassing, and does nothing to help the computer or the situation.At this point I must begin to consider small claims court or something the like, so that I can get a refund in order to purchase a properly functioning (and non dangerousthe sharp cutting edge) computer.Please let me know how Dell intends to rectify this situation.
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return and refund for the customer’s RAM since it did not work in his system. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the representative offer to assist in replacing the orderA full refund has already been provided and at this time have moved to close the complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced Dell records do not reflect that there has been any history of hardware component failures or any
covered hardware issues at the time the customer’s warranty expired Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the issue may be software related and, for customer satisfaction reasons, offered to assist with reloading the operating system software The customer declined this offer and requested a system exchange which was denied Dell does not provide exchange computers for software issues Should the customer reconsider and want to accept the offer for assistance, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 11/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy
of the customer’s follsubmission. Customer expressed
dissatisfaction with Dell service and support and wants a full refund. We
regret any dissatisfaction he may have experienced and appreciate the feedback
provided. Since the date of our last response, the customer has returned
the computer. Our representative followed up to verify that the customer
has been provided a full credit and the refund will be posted to the credit
card used for the original purchase. The customer should see this
reflected on his next monthly billing statement. We ask that he contact
our representative at ***@Dell.com should there be any further questions regarding this
matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Mr*** indicated he purchased the computer two years ago from a third party and our representative assisted in a transfer of ownership so that our records would reflect his ownership of the computer The warranty coverage purchased originally with the computer has expired Our representative offered support through Dell’s Out of Warranty representatives but Mr*** declined the offer Should he reconsider, we ask that Mr*** contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers’ feedback has been notedAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** communicated with the customer regarding their concerns with the printed advertisement (Catalogue code 140403). Dell informed the customer that as per the marketing team there was no promotion for a system priced at $with a 35% discount including a free 1tb External Hard DriveThe promotion was for select Business PC’s, some starting at $after the 35% discount and the external drive. Dell has closed this matter regarding Incident ID: ***.
If the customer is interested in receiving information regarding current promotions they can visit www.Dell.com online or contact Sales directly.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting the customer in receiving a full refund to his original modes of payment for the order that had been lost in shipment. We certainly do apologize for any inconvenience or frustration this matter may have caused our customer. However, we do appreciate the customer and the Revdex.com bringing this concern to our attention. Situations such as this is obviously out of the control of all parties involved; therefore, Dell respectfully denies the customer’s request for compensation. Once again, we apologize to our customer and certainly hope we have a future opportunity to meet his computer needs. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because:This is the 3rd computer that they have sent me in months ( all new computers) and each time I get a issue that makes it impossible to usethe first one they sent me had a headphone jack issue so they sent me a new oneThe second one they sent me had motherboards replaced and had a battery and keyboard issue before I demanded a new oneThe 3rd one I have has only been in my possession for weeks and now wont even boot up ( turns on display is black then shuts downIt continues to do it.) There is no reason why I should have to pay k for a company that clearly sells horrible products and services.I am asking for a complete refund of the money I have put towards the payment planAsking for a formal letter of apology not from a supervisor but from a higher upIf this cannot be done I am asking for a NEW laptop sent to me in three days
Regards,
*** ***
Today’s Date: 05/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states continued technical concerns with their systemAt this time the agent has processed a system exchange which was received in proper order as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was provided a replacement disc which was not necessaryIf the customer does not have a product key code since this is a retail version he purchased, he will need to contact Microsoft in order to receive oneIf the customer is needing assistances with installing the actual software on the system since it is a retail version he will need to contact the fee based software departmentSincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
Dear Revdex.com, I am rejecting this response because it does not make sense to me.This is again another proof that neither *** nor Dell are willing to resolve the issue; however,I would like to submit the copy of the police report as they were not satisfy with only the case number.I understand that it is a waste of time but I would like to receive an answer to these questions from both Dell and ***- how would the replacement computer is delivered in a matter of one day while I was told it would take to business days.2- Why I was not provided with the tracking number in order to track that computer.3- why would a laptop delivery come in a no signature required package.4- why would a laptop be left at a front yard which is not fenced
Regards,
*** ***
Today’s Date: 04/29/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concernsAt this time the agent has not received a response from the customer nor has the customer gone through the troubleshooting process with DellWe ask the customer to contact the representative at ***@Dell.com should they wish to troubleshoot the unit. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell, Inc's response to this issue is TOTALLY UNACCEPTABLE! They did NOTHING to try to resolve this issueTheir own employee (***) offered a 10% compensation for the misunderstandingWhile he was trying to process this, the phone cut off the call because of it being their 8pm central time closingWhen I told the gentleman who responded to my complaint, he simply said "We are doing nothingYou are not entitled!" I am appalled that they would be this wayI even offered to take a polygraph to prove my claimI also have a friend who called me about the sale that saw the same add! When I told him about this he was appalled as wellHe, too, would testify to the add being there. Dell needs to do something about customer service! Maybe moving it to the USA would be a good start!
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer reported that an unauthorized order has been placed with her credit card and wants the charge removed We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative told the customer when she called it was too late to stop the shipment and verified that the customer has filed a police report The customer’s Dell account has been updated and the charge with the customer’s bank account should be reversed based on the action already taken by the customer We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: it took weeks to take care of problem that should have taken a few days at most; no one from Dell gave my any explanation for the ridiculous delay
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and explained that the warranty expired months agoThe
representative respectfully denied her request for a free repair but did offer a discounted rateIf the customer would like to move forward with the repair we ask that he contact the representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has not actually offered ANY resolution at allDell has done nothing to help the situation, and has not replaced the computerThe person that they've listed as the one who has reached out to contact me is apparently not able to properly communicate, and he is the very same person that has 'blown up' my voicemail with repeated unintelligible messagesThis person cannot be understood by me, and I am feeling harassed by the volume of garbled messages this person leaves (whatever they may be saying)This is also the same person that has sent multiple FORM emailsEach time I have replied to the form emails, I am sent the SAME ORIGINAL FORM email in return (this person does not seem to properly understand english writing or speech)I am not sure what Dell is doing here, but it is frustrating, harassing, and does nothing to help the computer or the situation.At this point I must begin to consider small claims court or something the like, so that I can get a refund in order to purchase a properly functioning (and non dangerousthe sharp cutting edge) computer.Please let me know how Dell intends to rectify this situation.
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return and refund for the customer’s RAM since it did not work in his system. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the representative offer to assist in replacing the orderA full refund has already been provided and at this time have moved to close the complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced Dell records do not reflect that there has been any history of hardware component failures or any
covered hardware issues at the time the customer’s warranty expired Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the issue may be software related and, for customer satisfaction reasons, offered to assist with reloading the operating system software The customer declined this offer and requested a system exchange which was denied Dell does not provide exchange computers for software issues Should the customer reconsider and want to accept the offer for assistance, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 11/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc