Complaint: ***
I am rejecting this response because: Dell is SUPPOSED to provide one copy of recovery media with it's computer purchases. The computer is not working, therefor, can not created recovery mediaThis is typical lowlife Dell trying to AGAIN ripoff customers and treat them like unvalued garbageThis is why they're sales are downThey stopped including media in a pathetic plan to try and extract more revenue from their customers with ripoff overpriced "support services" Disgusting
Regards,
*** ***
Today’s Date: 11/17/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceThe customer states various technical concerns with the unitAt this time the customer has informed the agent the matter has been addressed and the unit is in proper orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com should they have any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer stated his issue is not resolved Dell records indicate, for customer satisfaction reasons, Dell sent the customer a box to return his computer to Dell’s Depot Repair facilities on January 13, 2016, in order to resolve the customer’s technical issues Since that date, our representative has attempted multiple times to contact the customer by telephone and e-mail and, to date, there has been no response by the customer to the messages left during the follow up contact attempts Per the FedEx site for the tracking number provided by Dell to send the computer to Dell’s Repair facility, the customer sent the computer for repairs on February 2, 2016, and it is still in transit Following repairs and the return of the computer to the customer, he may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification department to resolve this
matterPlease note that Mr*** purchased the unit from 3rd party; therefore, was asked to complete the ownership registration form
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with communication and processing expectations for a Dell promotion. We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Ms*** and, for customer satisfaction reasons, offered a $refund if she wanted to place the order at the regular price. Ms*** followed up with our representative to indicate she had purchased the game elsewhereOur representative provided contact information and will remain available to assist should she need follow up assistance in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Our records indicate that the representative was able to reach the customer via email and offered to assist them in placing the orderThe terms and conditions are listed on the back of the gift card and also on the gift card websiteWe respectfully deny the customer’s request for a cash refundSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** will pass along the customer’s feedback and confirmed the system is operating properly. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer gave the option of a refund or a refurbished exchangeThe customer has declined both and demands a new system exchange which has been respectfully declinedIf the customer chooses to move forward with the resolution we ask that he contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative informed him that the onsite service was delayed due to parts availability issuesOur representative also explained the terms and conditions of the limited hardware warrantyhttp://www.dell.com/learn/us/en/uscorp1/solutions/limited-hardware-warra...⇄ />
Please note that the onsite service has been completed and the issue has been resolvedOur representative also followed up with *** *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr*** expressed dissatisfaction with Dell’s response and stated he has not received the refund Dell records indicate a Dell representative has remained available to assist Mr*** and a refund for $posted to his Dell account on June 29, 2017, to be refunded to the original form of payment, a Discover card Since the date of our last response, our representative notified Mr*** when the credit processed and informed him that he should see the refund reflected on his next monthly billing statement Our representative provided contact information should Mr*** have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your
office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer to assist him after researching the situationThe customer indicated that he no longer wished to pursueThe customer stated he had purchased a system from another vender Please have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I have no other choice but to consult with Microsoft because, as stated previously, there is no guarantee of anything and they fail to call at the time and date requested.Since there is no guarantee of anything then I refuse to have reinstallation done againUnder these condition and recurrent, not simple, but major problems with this pc I deserve either a new replacement computer or a refund of the full price
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants an exchange computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate Ms*** was provided support consistent with the terms of Dell’s Mail in Depot Repair service with two dispatches during November, 2016, and February, There is only one call logged under her Dell account prior to November, 2016, which would indicate that there were no ongoing or unresolved issues for almost a year from the original invoice date The first call after the February dispatch was during March, 2017, at which time Ms*** reported a new issue however the warranty had expired At that time, our representative denied Ms***’s refund and exchange requests and, for customer satisfaction reasons, offered a service dispatch at Dell’s Repair Depot Ms*** declined the offer Since the date of the submission, a Dell representative contacted Ms***, denied her exchange request, and offered support per the terms of the maDepot service which Ms*** declined Should she reconsider and want assistance, we ask that she contact our representative within ten (10) days of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***@dell.com
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative *** contacted the customer and arranged for a sales agent to work with the customerThe customer was offered the order at the maximum discounted rate but the customer did not place the orderThe representative followed up several times with the customer by email and phone with no responseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Complaint: ***
I am rejecting this response because:I talked to the dell rep and all that was resolved was the it was out of warranty ask abou the recall below and all was repeated that my tablet was out of warranty and thats all I heard So the I asked if they woould repair and did they have an estimated cost I was transfered that department and ask if they could repair it and an estimated and was told it was out warranty so after being transfered or times I finally got a dell tech who said they would repair for $after sending $plus dollars for a paper weight I agreed to have them sen me a return boxI have not sent it in yet because of the below articleIt seems all dell wants is more money for a tablet they admit has problems
Dell Clarifies Venue Pro RecallJun 3, 2014*** ***EMAILINSHARECOMMENTS 2Several weeks ago now, I made mention that some Dell Venue Pro customers were being contacted directly by Dell to have their devices replacedCustomers were experiencing random freezes, shut downs and periodic losses of powerSince December 2013, Venue Pro customers had taken to the Dell support forumscomplaining of the problemsAnd then in early May 2014, Dell started contacting customers to have the units replacedIt was evident that Dell had admitted there was a problem and was actively working to fix the issue.Since then, things went dark, though many customers were still complaining of problems and wondering what it might take to get their own devices replaced.*** *** took to the Dell Corporate blog yesterday to explain the scenario.According to ***, only certain models of the Dell Venue Pro have problemsModels and of the Venue Pro tablet that shipped prior to March 1, are badly-behaved and Dell was able to identify most of the customers with these units and contact them directly for replacementHowever, that doesn't mean that they were able to capture every single owner of those specific models, so Dell is giving a support number and a way to report your problems.The full detail is supplied in ***'s post: They Got a New Venue ProWhy Didn’t I?PRINT
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I still don't have the check for the refundI am not closing this case without having the money in my handThis company has lied previously; I have no way knowing the refund was actually sent! They told me I would have it today, still no check.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I tried to call Monday as per my e-mail to Dell's Rep., but could not get thru Additionally, I tried to plug in USB Speakers to which the computer should have easily detected but the Drivers apparently are not in Windows loaded on the computer...nor are they on the Dell Website I still have not received the Dell Warranty which I saw during Set-up It continues to be unavailable.I will (hook up the All-in-one printer again today, as well as the USB Speakers) and call Dell's assigned Representative again today to see if I can get thru, and to see if these issues can be resolved
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer and denied his exchange request however we remain available to assist him under the terms of Dell’s Limited Hardware Warranty Our representative has remained in contact with the customer and a service dispatch has been processed for the computer to be repaired however the customer needs to reload the operating system softwareOur representative has processed a parts dispatch to send the customer the software on a USB key and remains available to assist the customer to resolve this issue We ask that the customer contact our representative directly by email at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative offered a refurbished exchange system and we provided a link to her warranty that explains thisCustomer is demanding a new system with a year free warranty extension which the representative has respectfully deniedAs stated in the Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at *** for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: Dell is SUPPOSED to provide one copy of recovery media with it's computer purchases. The computer is not working, therefor, can not created recovery mediaThis is typical lowlife Dell trying to AGAIN ripoff customers and treat them like unvalued garbageThis is why they're sales are downThey stopped including media in a pathetic plan to try and extract more revenue from their customers with ripoff overpriced "support services" Disgusting
Regards,
*** ***
Today’s Date: 11/17/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceThe customer states various technical concerns with the unitAt this time the customer has informed the agent the matter has been addressed and the unit is in proper orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com should they have any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer stated his issue is not resolved Dell records indicate, for customer satisfaction reasons, Dell sent the customer a box to return his computer to Dell’s Depot Repair facilities on January 13, 2016, in order to resolve the customer’s technical issues Since that date, our representative has attempted multiple times to contact the customer by telephone and e-mail and, to date, there has been no response by the customer to the messages left during the follow up contact attempts Per the FedEx site for the tracking number provided by Dell to send the computer to Dell’s Repair facility, the customer sent the computer for repairs on February 2, 2016, and it is still in transit Following repairs and the return of the computer to the customer, he may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification department to resolve this
matterPlease note that Mr*** purchased the unit from 3rd party; therefore, was asked to complete the ownership registration form
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with communication and processing expectations for a Dell promotion. We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Ms*** and, for customer satisfaction reasons, offered a $refund if she wanted to place the order at the regular price. Ms*** followed up with our representative to indicate she had purchased the game elsewhereOur representative provided contact information and will remain available to assist should she need follow up assistance in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Our records indicate that the representative was able to reach the customer via email and offered to assist them in placing the orderThe terms and conditions are listed on the back of the gift card and also on the gift card websiteWe respectfully deny the customer’s request for a cash refundSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** will pass along the customer’s feedback and confirmed the system is operating properly. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer gave the option of a refund or a refurbished exchangeThe customer has declined both and demands a new system exchange which has been respectfully declinedIf the customer chooses to move forward with the resolution we ask that he contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative informed him that the onsite service was delayed due to parts availability issuesOur representative also explained the terms and conditions of the limited hardware warrantyhttp://www.dell.com/learn/us/en/uscorp1/solutions/limited-hardware-warra...⇄ /> Please note that the onsite service has been completed and the issue has been resolvedOur representative also followed up with *** *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr*** expressed dissatisfaction with Dell’s response and stated he has not received the refund Dell records indicate a Dell representative has remained available to assist Mr*** and a refund for $posted to his Dell account on June 29, 2017, to be refunded to the original form of payment, a Discover card Since the date of our last response, our representative notified Mr*** when the credit processed and informed him that he should see the refund reflected on his next monthly billing statement Our representative provided contact information should Mr*** have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your
office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer to assist him after researching the situationThe customer indicated that he no longer wished to pursueThe customer stated he had purchased a system from another vender Please have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I have no other choice but to consult with Microsoft because, as stated previously, there is no guarantee of anything and they fail to call at the time and date requested.Since there is no guarantee of anything then I refuse to have reinstallation done againUnder these condition and recurrent, not simple, but major problems with this pc I deserve either a new replacement computer or a refund of the full price
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants an exchange computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate Ms*** was provided support consistent with the terms of Dell’s Mail in Depot Repair service with two dispatches during November, 2016, and February, There is only one call logged under her Dell account prior to November, 2016, which would indicate that there were no ongoing or unresolved issues for almost a year from the original invoice date The first call after the February dispatch was during March, 2017, at which time Ms*** reported a new issue however the warranty had expired At that time, our representative denied Ms***’s refund and exchange requests and, for customer satisfaction reasons, offered a service dispatch at Dell’s Repair Depot Ms*** declined the offer Since the date of the submission, a Dell representative contacted Ms***, denied her exchange request, and offered support per the terms of the maDepot service which Ms*** declined Should she reconsider and want assistance, we ask that she contact our representative within ten (10) days of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***@dell.com
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative *** contacted the customer and arranged for a sales agent to work with the customerThe customer was offered the order at the maximum discounted rate but the customer did not place the orderThe representative followed up several times with the customer by email and phone with no responseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Complaint: ***
I am rejecting this response because:I talked to the dell rep and all that was resolved was the it was out of warranty ask abou the recall below and all was repeated that my tablet was out of warranty and thats all I heard So the I asked if they woould repair and did they have an estimated cost I was transfered that department and ask if they could repair it and an estimated and was told it was out warranty so after being transfered or times I finally got a dell tech who said they would repair for $after sending $plus dollars for a paper weight I agreed to have them sen me a return boxI have not sent it in yet because of the below articleIt seems all dell wants is more money for a tablet they admit has problems
Dell Clarifies Venue Pro RecallJun 3, 2014*** ***EMAILINSHARECOMMENTS 2Several weeks ago now, I made mention that some Dell Venue Pro customers were being contacted directly by Dell to have their devices replacedCustomers were experiencing random freezes, shut downs and periodic losses of powerSince December 2013, Venue Pro customers had taken to the Dell support forumscomplaining of the problemsAnd then in early May 2014, Dell started contacting customers to have the units replacedIt was evident that Dell had admitted there was a problem and was actively working to fix the issue.Since then, things went dark, though many customers were still complaining of problems and wondering what it might take to get their own devices replaced.*** *** took to the Dell Corporate blog yesterday to explain the scenario.According to ***, only certain models of the Dell Venue Pro have problemsModels and of the Venue Pro tablet that shipped prior to March 1, are badly-behaved and Dell was able to identify most of the customers with these units and contact them directly for replacementHowever, that doesn't mean that they were able to capture every single owner of those specific models, so Dell is giving a support number and a way to report your problems.The full detail is supplied in ***'s post: They Got a New Venue ProWhy Didn’t I?PRINT
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I still don't have the check for the refundI am not closing this case without having the money in my handThis company has lied previously; I have no way knowing the refund was actually sent! They told me I would have it today, still no check.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I tried to call Monday as per my e-mail to Dell's Rep., but could not get thru Additionally, I tried to plug in USB Speakers to which the computer should have easily detected but the Drivers apparently are not in Windows loaded on the computer...nor are they on the Dell Website I still have not received the Dell Warranty which I saw during Set-up It continues to be unavailable.I will (hook up the All-in-one printer again today, as well as the USB Speakers) and call Dell's assigned Representative again today to see if I can get thru, and to see if these issues can be resolved
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer and denied his exchange request however we remain available to assist him under the terms of Dell’s Limited Hardware Warranty Our representative has remained in contact with the customer and a service dispatch has been processed for the computer to be repaired however the customer needs to reload the operating system softwareOur representative has processed a parts dispatch to send the customer the software on a USB key and remains available to assist the customer to resolve this issue We ask that the customer contact our representative directly by email at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative offered a refurbished exchange system and we provided a link to her warranty that explains thisCustomer is demanding a new system with a year free warranty extension which the representative has respectfully deniedAs stated in the Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at *** for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc