Tricon American Homes

I looked at homes that I was well qualified for financiallyI'd been looking in this area for about monthsI found the ad on craigslist (should of known,) and called the number listedThe house was listed with this property management groupI called times to get the details to home, because it listed "August Rent free"Every time I called someone in a call center, told me that a realtor had to call me to give me the detailsThey also claimed they were showing the special was actually "July free" not "August free." This was on the 28th of JulyAs a property manager myself for an apartment complex here in Indianapolis, I saw some red flags which concerned me, but I loved the house and the locationThat night around pm a realtor finally called me, and gave me code to the houseI left my job minutes early because the realtor told me other people were looking that night, and I did not want to miss out on the propertyI drove to the property listed and spent about minutes viewing the home, and trying to picture my life in thereI felt that I needed to make a quick decision so that night I started the applicationThe next day I filled the rest out and payed the $application feeI spoke at least times to Tricon Americans "Call Center" regarding qualification to rent the homeI let them know I'd filed for bankruptcy ,but it had been discharged since JanuaryThey said that that would be ok, but worst case scenario, I'd have to place a bigger deposit The next day a "Portfolio Manager" contact me via email, and said she needed me to verify more incomeThat was not an issue for me since I am a Property Manager, and would be getting a substantial raise in income once I moved off propertyThe letter was issued from my supervisor, and she also sent a rental verification to my job that was beyond satisfactoryI have been at my job, and residency for over years, and make great moneyI have debt, and owe nothing but $on a credit card that is not late on payments After I spent hours getting everything to this "manager," I get an e-mail stating I did not make the "scoring system" that is requiredThe reason stated this " Civil Court History Does Not Meet Property Requirement." SoBasically, this means because of my bankruptcy I am not qualified for this houseThe moral of the story is, I know what it cost to run an application and background check, and they knew beforehand I had a bankruptcy and would not passWhy drag this on with me if they knew I would not be approved? The company I work for here in Indiana owns the biggest senior citizen community in the mid-west, along with numerous apartment complexes; and was disgusted with what this company did This is just the beginning of letting people know what a horrible company this isI will not stop till their egregious actions are well known in the property management industry, of which I am proudly part of as well P.SStill shocked that people use Yardi as software, and screeningShould think about updating

Tricon American Homes offers very poor customer service Most of my experiences with them end in me dealing with unhelpful, sarcastic employees My lease increased without adequate notice and I was pretty much told I should be thankful for them cutting me slack for their mistakes

We would like to thank Ms*** for taking the time to provide us with feedback on our original response, regarding her application experience with us (Reference Revdex.com Complaint # [redacted] ) A refund was submitted for Ms [redacted] application fee todayMs*** can expect a mailed check in the next five to ten business daysAgain, we really appreciate Ms [redacted] patience and thank her for her feedbackThank you

The reviews to this company nationally are alarmingI came across them after I initiated business with one of their agents, I believe his name was Christopher SI wrote down every complaint I saw, questioned and challenged Chris who assured me that the company had changedEverything I was concerned about regarding the lease, the house, and routes to solve any issues I come across along my rental time lineI am not the easiest customer to gain trust fromEspecially when it comes to major decisions like contractsChris worked tirelessly to get to the bottom of every complaint I brought to him, made sure anything I was told by anyone in the company was true to the detail - including titles of individuals I was dealing withMy satisfaction with his performance is among Bounds of impressionThe Columbia Office has been different from the rest

Valleyview Dr Charlotte, NC ( [redacted] 2/15/ Landlord [redacted] Tricon American Homes On December 29, my house caught fire and my family had to move to an hotel until the repairs were done and we were permitted to move back into the home Fortunately I had renters insurance so they put my family in a hotel and they stated that I would have $of living expenses it is now February and the home is just now getting worked on since the fire , however the funds have run out and the rental company required that I pay the rent even if I wasn’t in the homeI reached out via Google and left a review about how they require me to pay the rent even though I wasn’t living in the home the company reached back out to me and stated that I wouldn’t have to pay rent until I move back into the home if I would remove the bad review but now I don’t have anywhere to stay and where I’m staying it cost a lot more than my rent I ask would I be able to

It has been an ABSOLUTE NIGHTMARE since Tricon took over SilverbayThe maintenance response has been UTTERLY EMBARRASSINGIn June, our A/C went out in the middle of the day on a SaturdayI immediately called and made a maintenance requestI was told they would contact a vendor and someone would be out as soon as possibleSeveral hours later, Tricon called back and said they couldn't find someone to come out because they couldn't find a vendor that services my area, but someone would definitely be to the house on SundayI ended up having to put my large family in a hotel room for the nightSunday came and wentI talked to Tricon multiple times and all they ever said was that they could not find a vendor that services my areaMy family again had to stay in a hotel roomTricon said someone would definitely be out to the house on MondayMonday afternoon came and Tricon still had not found a vendorAfter multiple phone calls and raising enough fuss, I finally got to speak to someone in my "local" Tricon officeTracy D [redacted] (portfolio manager) assured me that someone would be outI finally got tired of waiting and my family needed to be able to go back homeSo I called my own repair guyHe was there within hoursAnd he had the problem fixed in under an hour I called Tricon and explained that it cost a lot of money to put my family in a hotel room and I had to pay out of pocket for the A/C repairTracy D [redacted] emailed me and me to send her my hotel bill and repair bill and she would submit it for approval for reimbursementAfter another week of calling and emailing with no response, she finally responded that Tricon would reimburse me for the repair, but only $a day for the hotel! Tricon expects a large family to be able to stay in a hotel for only $a day?! I explained to her that she never mentioned a limit for reimbursement and that this was unacceptableShe told me she would get in touch with her bossIt's been several days since I've heard from her nowIts ridiculous that this company expects a family to pay out of pocket to stay at a hotel for more than $a day Last week, we went through the same type of issue with a busted water pipe in the front yardIt burst in the middle of the day on a week dayWe immediately reported it, but Tricon claimed they couldn't find a vendor that services my areaIt took them a day and a half to get someone to come repair it How are you a national rental company, but you can't find vendors that service areas where you own property? Lately, I have tried to call two different people in my local Tricon office: Tracy D [redacted] and Abby B [redacted] Neither one of them ever answer their phone or return phone callsThis is pathetic customer serviceI will not be renewing my lease at the end of this term and if I could find a way to get out of the lease I have now without paying an absurdly high penalty, I would

DO NOT RENT with this companyIf you value your time and money, save yourself the hassle and rent with someone (ANYONE) else We rented a home in Porter TXOur a/c thermostat was broken for about months costing us $450-$in electric bills EVERY MONTHThey kept sending out terrible help that would tell me what the problem could be, leave, and never come back to FIX it I seen like different "technicians" until one finally fixed itSame thing with our septic system, that was STILL not fixed before we left They told us we would get compensated through our rent ledgers, which happened once for like $So the women (more than one, yes...about -AT THE HOUSTON BRANCH Angela, Jennifer, Amanda, Yolanda) who handled our case at different times informed us that they would come up with a reduced rent price for one more month(November)Everyone was all good and understanding until months later, still no word on that months rentJust an EVICTON NOTICE months before our lease is up because we were waiting on a number from them!!! It feels criminal, what they did to my family and IWe are so glad to be DONE with this company! I will never reccommed them to anyoneWorst rental experience ever! I feel bad for the people who get that home next...they will probably deal with the problems we had that never got fixed

I lost my job on 9/11/2015, sold my house so that I could pay my creditors leased from TAH in Dec I was working as a contractor with a employment agency, and the client was an energy company The employment agency filed bankruptcy in April of 2016, and the energy company was talking of doing the same thingNeedless to say I lost my job The same week I was let go, another company called me and long story short, I was offered the job, but it was in San Antonio., I let TAH know that I was moving and asked if there were homes in San Antonio, that I could lease so I would not have to break this one or transfer to since it was for a job and they said no So I had to break my lease, since there was nothing more I could do Now I have moved back to houston where my family lives I have a great job that I start on 1/3/and I am homeless because of TAH Because I broke that lease Not one of their representatives have spoken to me, despite the many emails I have sent How is it ok to leave someone homeless? When cirsumstances were out of that person's control? Its not like I could have stopped the employment agency from filing bankruptcy? Or the client from filing bankruptcy But yet this is all my fault? I understand if circumstances were different where I should be held responsible for breaking the lease, but the circumstances were not different and I had no choice So why is it ok for TAH to make it so that I cannot lease any more until I pay them $3k for breaking the lease? Why is it ok for them to leave me homeless??? How is that right?

I filled a previous complaint about my experience with tricon in an attempt to get a refund for my application fee and for the viewing of a home that I could not see due to no key in the lock box and being told by customer service that they will process the refundTricon responded to my last complaint saying that I did not have a completed application and that they refunded my app feeNone of that is trueIt is now at the end of October and I have not received many refundsI want the money back that I have now been told twice I will getThe property manager for Charlotte nc is not nice or helpfulI have proof of me sending in the correct information she asked for to process my applicationShe told me the first time she need a copy of my social security cardThen came back and said she needed my licence alsoI sent both in at the exact same time on the same pictureWhen I tried transferring my app again she told me I never turned in my licenceSo I sent it a third timeI hav

My boyfriend and I recently rented a home with Tricon and have been working with Gloria Pin San AntonioGloria has been superior to all other reps we have dealt with in this very stressful processShe is very professional, answered all of our questions and has taken care of all concerns and maintenance requests in a timely mannerShe even continues to follow up after moto ensure that we are satisfiedI would highly recommend Gloria to any of my friends or family looking for a rental home

I had the worst experience with the maintenance department of this organization until I came in contact with Grady Jackson. He listened to our concerns and got us back on in track. I greatly appreciate his hard work at dedication to getting our issues resolved.

This company has me living with toxic mold and will do nothing about it The maintenance is the worst I've ever had

I have resolved the issue with the company the complaint can be dropped thank you

Again, we would like to thank Ms [redacted] for taking the time to express her concern regarding her unpaid charges reported by Silver Bay Management after her residency with them from April to April (Reference Complaint ID # [redacted] )Unfortunately, since Ms [redacted] ’s move out was prior to our acquisition of Silver Bay Management, beyond the communication that we have provided, we are unaware of any other information regarding forwarding addresses, etcHowever, our Executive Vice President has made contact with Ms [redacted] via phone and email to help resolve this issue.We would like to reiterate, it was Silvery Bay Management that sent Ms [redacted] ’s account to collections, and not Tricon American HomesSilver Bay followed standard protocol, in sending a delinquent past resident to collections after nonpaymentIn circumstances, we request that the resident communicate directly with the collection agency, but due to these extraordinary circumstances, we are working with Ms [redacted] to try and rectify the issue

Tricon American Homes is garbageNot only does their maintenance team not do their job, but the people who work for Tricon like the property managers or whatever they are called are unresponsive, unprofessional, and have the worst customer service in the worldMy family and I were told to switch homes due to chimney damage from the hurricane, because for some reason they couldn't just put us in a hotel for a week to fix it or let us stay there and just fix it when the lease was upWe never used it anywaysSo we were rushed out to move into another home within a week spanThe company was supposed to reimburse us for hotel and move expenses to apply to rent, and I've been consistently reaching out to Amanda D [redacted] and her boss Mary Z [redacted] with no responseWe moved in almost two weeks ago, and now, at the rate they are going, I'm going to have to pay October and Novembers rent at the same timeThis entire experience has been the worst, and the company has not even tried to make it anywhere near easyWhen I tried to share my experiences and give that feedback to Mary who's a boss for Tricon, she sent me to voicemail and didn't return my callsSo now I will tell the world insteadI can't wait for my lease to be up **DO NOT RENT THROUGH THIS COMPANY**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The property address is [redacted] - Application was submitted May 27, and I have been calling REPEATEDLY for the application fee to be refunded and spoken with SEVERAL people who assured me this would be resolvedyet I still have not RECEIVED THE $application fee after the application was canceled because the property was not available!! This is absurd Regards, [redacted]

Again, we would like to thank Ms. [redacted] for taking the time to express her concerns, regarding her past residency with us (Reference BBB Complaint # [redacted] ).To reiterate, Ms. [redacted] sent Tricon American Homes a Memo cataloged on May 11, 2016 requesting a number of concessions for her move out. The regional Director of Property Management worked with Ms. [redacted] to ensure these concessions were applied to her ledger. These concessions included: May rent, returning the security deposit in full and not charging the Company’s standard early termination fee. After additional review of her account, and in the interest of good customer service, Ms. [redacted] will be refunded an additional $1,650 to cover additional utility charges. The check has processed today May 16, 2018. In addition, our Executive Vice President of Operations contacted Ms. [redacted] to apologize for the inconvenience caused. Again, we thank Ms. [redacted] for taking the time to express her concerns. Such customer feedback has allowed our Company to improve processes, policies and technology surrounding the maintenance experience. Thank you.

We would like to thank Ms. [redacted] for taking the time to express her concerns, regarding her past residency with us (Reference BBB Complaint # [redacted] ). In the effort to immediately address Ms. [redacted] ’s concerns, at move-out, the regional Director of Property Management worked with her to ensure a... rental concession for the month of May was applied to her ledger. Additionally, the original security deposit was refunded in full and Ms. [redacted] was not charged the Company’s standard early termination fee. Since Ms. [redacted] ’s residency, the Company has worked diligently to implement multiple improvements surrounding the maintenance experience. Such improvements include:The implementation of innovative technology to streamline and improve the maintenance submittal process and follow through from the Company. A larger in-house maintenance team of skilled technicians to ensure quality control and high-levels of customer service. New resident surveys completed over the phone and sent via email to ensure resident satisfaction of all completed maintenance work orders and customer service received. Again, we thank Ms. [redacted] for taking the time to express her concerns. Such customer feedback has allowed our Company to improve processes, policies and technology surrounding the maintenance experience. Thank you. TIMELINE: On July 10, 2014, Ms. [redacted] moved into [redacted] ***, TX.On September 9, 2015, Ms. [redacted] contacted Tricon American Homes regarding the kilowatt usage of the home. She was advised to contact her utility company so that a power analysis could be conducted. Helpful steps were also provided by Tricon American Homes to assist in trouble shooting. October 10, 2015, Ms. [redacted] informed Tricon American Homes that Oncor (the power company) had completed a meter test. On February 10, 2016, a vendor was dispatched to the home, per Ms. [redacted] ’s request, to perform an inspection. Results showed that all systems were working properly however, it was noted that the home had its original doors and windows. On May 11, 2017, installation was installed in the home to help with Ms. [redacted] ’s high energy bill concerns. Later that day, Tricon American Homes accepted a 3-day notice to vacate from Ms. [redacted] .On May 15, 2017, Ms. Antric moved out. On May 17, 2016, the regional Director of Property Management contacted Ms. [redacted] . At that time, Ms. [redacted] was told a rent concession was applied to her account for the month of May and that her original security deposit would be refunded after the final move-out inspection.

I own my home and the beside me is managed by Tricon American homes. The had a water leak in the front yard and it flooded my yard and turned into a mud pit. They eventually hired a contractor to replace the pipe and they put it more than halfway in my front yard . I am upset and want my front yard the sodded and the pipe redone and put in the correct property. I contacted the company and have gotten no resolution. I had my front yard tore up and my property damaged and I am not happy. I now have a pipe in my yard that belongs to the house next door and I am not going to be responsible if it burst. I am trying to get the company to make it right. I just want the pipe to be put in the correct yard and my front yard sodded. I have suffered property damage and undo stress from tracking mud in my house. I spent hours for days cleaning up the mud that was tracked in my house from the mud pit that took weeks to fix. I had to steam clean my carpets and incurred undue expenses. I am very mad

Tricon American Homes has an online application process that collects data from potential applicants wanting to rent a home My personal data was compromised and I was made aware through a Credit Alert on 10/ I reached out to the credit screener and was then directed to Tricon America Homes I made phone calls to the Application Supervisor (Renee [redacted] ) and was being told "Jennifer [redacted] ' did not submit nor apply for a home On the 5th call I was located and told that someone was renting a home in Hollywood, FL on my behalf I asked how they were able to get through the screening process using someone else's information I was told no security questions were ask, a picture ID collected, etc since it was online My credit was perfect so they passed w/o any issues I have continued to reach out to the property manager in Hollywood (Wendy ***) and cannot get a returned call from her or Renee I have sent letters from the Federal Trade Commission along with my ID and