Tristar Products

To Whom It May Concern,customers account was reviewed and the order has been cancelled as per customers requestWhen a customer places an order we make a pre-authorization to verify that is a valid accountBy law we cannot charge customer until the product has been shipped out to customerIf
customer like we can give customer a discounted price on a new orderCustomer can call customer service to take advantage of offer. Sincerely,***

To Whom it May Concern: Sorry for this inconvenience, the label for this unit was created on the 29th of August, delivery is expected on the 9th of September according to UPS tracking In regards to the letter you received, it was sent prior to the unit shipping due to the fact
that their was a big backorder for this highly sought after product If you wish to receive a refund for your order simply reject the package at the door and your refund will be processed back to the card you purchased this unit with Below is your actual order how we see it on our end Here you can see cost and ship datesItem Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange *** POWER AIRFRYER XL 5.3QT W/ACC KIT BLACK XX billed/shipped 08/29/64@CT n/a 4*** POWER AIRFRYERXL 5.3QT DLX BLK 07/09/Shipped on 08/29/by UPS GROUND See Tracking Information Below WARRANTYYEAR WARRANTY NI billed/shipped 08/29/64@CT n/a Shipped on 08/29/by UPS GROUND See Tracking Information Below Payments: Payment Method:***l /Accepted: # - 08/29/Order Status Installments History Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: Payments: - Cycle: dayspayment @ $ payments @ $ 72.97Number of payments made: 1Last payment: 08/30/16Next payment: 09/29/

I did receive the mailing label and sent the hose back along with the request for the refund To date I have not received the refund

To Whom It May Concern,Customer account was reviewed and the total came to $144.98, and I will attach invoice as proof I am not sure why she was being charge an extra amountIf customer can send me proof of statement of both charges through fax I would gladly take a look into the second
chargePlease provide fax number to customer ###-###-#### attention ***Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it May Concern: sorry for the inconvenience that you went though- I am sending you out a pink CAMISHAPER ( that we have in stock ) and a white oneplease allow 5 business days for delivery. thank You-***

I got my money back, Thanks for your help*** ***

TO WHOM IT MAY CONCERN:I just looked over your account I do not see that the Power Air Fryer was returned back to usOnce the product is returned to us, a refund will be posted back to the credit card that we have on file. thank you

Dear ***,Your account has been brought to my attention and I would like to inform you that a replacement Power Air Fryer is currently being processed and will ship out within the next business daysPlease allow 7-business days to receive the unitYou will receive a shipment
confirmation email once the product ships.Should you have any further questions, please call ###-###-####.Thank You

To Whom It May Concern,We did refund customer but unfortunately the refund was rejected from customers bankI will go ahead and send a check to customers addressCustomer will receive check in 7-business days.Sincerely,***

to whom it may concern:A return label has been mailed ,and I also sent one to the customers email that we have on file ***

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because: Spoke Franciso on Friday May 19th he
was going to look into it and call me back within to minutes He did not call be back, he called my sister phone I gave him all my numbers to call me Another Rep called Rosa called my sister phone as well on 5/19/ I called her back today and spoke to her She requested for me to send all documents and informed her all my documents doctor notes, pictures was mailed certified on 3/6/ I gave her the tracking number ***Very upset because my medical records and pictures is somewhere in that company I hope my personal records can found I also attached pictures of my injury.Regards,*** ***
Regards,
*** ***

To Whom It May Concern: This order was placed on 5.1.2016. Day Money Back Guarantee Details:Your order is covered by our 60-Day Money Back Guarantee which starts upon your receipt of your order, less processing and handlingIn order to return your product first call customer service at
###-###-#### to receive a return merchandise authorization numberWith this number, you can then send your items back to the address provided below for a refund of your purchase price, less processing and handlingThe consumer is responsible for the cost of returning the product. I will be more then happy to replace the unit for you? thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it May Concern; Even though said customer is well outside of his day window, which it states not only on our infomercial, but also online and during the calling process on our phones We will give him a full refund, once we receive his unit Customer should make
sure he keeps his receipt or tracking number once shipped. Thank You,Customer Care Team

To Whom it May Concern: Customer email address was taken off of said order We are sorry for the inconvenience that this has caused you I hope this has cleared your mind in regards to this order. Thank You,Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that they are saying in the email that they are sending me a new one without my having to ship the old one back and pay the $fee before they send the new one If so yes I accept.Thank you

Dear ***,We have received your request for a refund for the amount of $35.97. We have processed your requestYou should see the amount reflect on your statement in the next business daysIf you have any additional questions, please call ***Thank you

Good Afternoon,Please give our Corporate Customer Service a call ###-###-####I am NOT able to pull an order up for youWhere was the Clear Tv purchase from? Thank You

to whom it may concern: A replacement was issued on and the ship date is pendingPlease allow 10-business days to receivables. please contact me back directly if you do not receive it.###-###-#### ex *** thank youRosa