Tristar Products

To Whom It May Concern,Customers account was reviewed and it shows we have shipped units already to the customerI tracked the latest unit sent and it shows it was delivered on 2/14/Here is the *** tracking number ***We will need to file an investigation to see where
the package is. Sincerely,***

To Whom it May Concern: Tristar agent by the name of Francisco will be calling the customer back for a credit card update on the account. thank you

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to know what will be done with my prepaid check that was included in with my returned pressure cooker?
Regards,
*** ***

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the highdemand we have not been able to fulfill the orderAs of today we have notcharge customer because of back order. I will go ahead and cancel orderas customer requestI will attach proof
of cancelation.Sincerely,

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, We apologize for any confusion this customer had in the different brands of copper support apparel on the marketHowever, we must reiterate our our first response to this complaint.We do not nor have we EVER advertised ourselves as anything other than COPPERWEAR (registered trademarked name)We do not have nor do we claim nor have we ever claimed to be part of or have any affiliation with any other brands that are out on the customer market.We are not able to locate any orders in our system with the information provided in this complaintIf the customer has an order number from COPPERWEAR we would be happy to review the order. If a customer makes a purchase from COPPERWEAR via our phone lines the beginning statement from the agent would have been :"Thank you for calling COPPERWEAR, My name is __________"If the item was purchased via our website, the customer would have had to physically type in the URL WWW.COPPERWEAR.COM- this would lead the customer to our webpageThis webpage would have been clearly marked with our registered trademarked logo for COPPERWEAR If the customer placed an order with COPPERWEAR the billing statement would clearly be marked as COPPERWEAR with the COPPERWEAR phone numberThis customer states she was charged by TSP COPPERWEAR- therefore, the customer would have been clearly informed of what company they were contacting when placing the order. Our price point on our COPPERWEAR has never changedIt is advertised clearly on all commercials and websites.If an item, regardless of the manufacture, hits a retail store, the store has the right to apply any price point they see fit for the product. Once again, we cannot and will not comment on a product that was 1) not manufactured by COPPERWEAR2) or the price point applied by the retail establishment to a product not manufactured by COPPERWEARAt this time there is nothing further we can assist with. Thank youFilomena

Hello Value Customer,Thank you for Copper Chef OrderThe grocery coupons can be accessed by logging into ***You will need your order number and your emailRedeemSpot will email you a Pin# and additional login informationIf you do not receive the email with the pin within
hours, please check your spam/junk folders, as your security may file the email in one of these foldersIf you still do not find the email, you can contact *** for more information. Thank you

To Whom it May Concern: I will be more then happy to assist you with a new unitBut 1st the account has been turned over to *** *** on Oct ( Collection agencies) please call them to make the final paymentAt this time the account has been frozen. thank you

To whom it may concern,We do apologize, however, we are not able to stop fraudulent acts before an item has entered our database and have been informed for fraud activityAt that point, our representatives are required to verify information due to the nature of the call. Records indicate that
an order was placed on line on 10/7/and you contacted our customer care center on 10/7/reporting the incidentThe agent promptly cancelled the order, as per your instruction, and no funds were withdrawn from the account

To Whom it May Concern: Sorry for this inconvenience, I'm having trouble finding an order for you with the information given Can you please supply me with an:Order Number:Name on Account:Phone number on the Account:Email on the Account:I will need all to look up your order a fix
this situation you have been put throughThank You, Customer Care Team

To Whom it May Concern: Sorry for the misunderstanding, yes we do only have a day money back guarantee for either refund or replacement, but for customers buying through retailers (we are within warranty limits) by still offering you a replacement for your unit, regardless of how many days you are passed your warranty So put simply it doesn't matter how long you are outside of warranty, we can issue you a one time replacement for your product out of courtesy. Thank You for your interest,Customer Care Team

To Whom it May Concern: Sorry for this inconvenience, I from the corporate office took care of manually putting that refund through Give it approximately 24-hours from today Below is your invoice for this specific refundItem Information: # Item #
Description Qty Class Status Date Run@WH Amount $ Exchange *** GENIE BRA W/PADS WHITE XL XX billed/shipped 07/15/29@NV N/A 75***GENIE BRA LACE WHITE / XL 07/14/Refunded: Requested=08/29/16, Qty= 5, $, Refund Date=pending, Operator=TReturned: Received=08/03/16, Qty= Reason: Wrong size or color Exchange: Requested=07/22/16, Qty= 5, Shipped Date=07/22/16, Operator=e[Rtn Rcvd] Your order has been refundedRefunds: Date Status Check NoAmount Discount Tax P&H Total 08/29/entered $$$$$Payments: Payment Method:*** *** *** ***Accepted: # *** - 07/14/Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: PendRefund:

I've received my orderThis should conclude my business with Genie Bra or whatever the company name isI washed two of the bras and one fell apart in the washing machineI guess you get what you pay for although maybe $each is too much.Thank you for your help in this matterI'll never order from these people again!

We apologize however, we are not able to locate an order with the information providedPlease provide us with your order number so that we further assist you

To whom it may concern,We will need an order number to access the account and assist further.Unfortunately, we can assist without the order number pertaining to the account.Thank you

to whom it may concern:a refund will be posted back to the credit card that we have on file. thank you

To Whom It May Concern:i am NOT finding an order in our system with the customers information that is providedWas the order placed? thank you

To whom it may concern,The customer was issued a silver unit as the red unit was on a backorder at the time of orderingAs to not have the customer wait a prolonged period of time for the order, the customer was sent the same unit ordered in a different color.Records show that the customer spoke
with a customer service agent on 9/28/and a pre paid return label was issued to the customers email address.Thank you

To Whom It may concern, Customers account was reviewed and we have email a prepaid label to *** I will go ahead and email the label and also send one by mail just to be sureOnce we receive we will refund customer in full. Thank you

To whom it may concern,We apologize for any confusion with the customer's exchange process. After review of the customer's account we found the customer is asking for an exchange of: Slim and Tone Leggings Black/brown/charcoal Size 2XWe are issuing the exchange from our corporate office to
avoid any further confusion.Thank youFilomena