Tristar Products

Review: I order the black genie hourglass on 4/17/2015. The website says shipping is 4-6 weeks. It told me to wait 24 hours to check the tracking the price 19.99+7.99 for shipping. The next day I track the package. It said it was out of stock. So I called customer service. The man said they were out of stock and that it would take one week to get shipment in. so I called the next week and they still are out of stock. so I asked if they had the nude color in stock. He said yes. So I ask can I just switch to that one. I was told they couldnt do that. So I asked you cant or you wont and he said wont so I asked to speak to a supervisor. She apologized and told me she would expedite the shipping. And that I would get 5/28. I called to see if they had sent it. And they still have not sent it they just keep telling me two more weeks. I have been waiting for this product and I keep being told different shipment dates. I have recording on my phone for every call. Two supervisors were rude and hung up on me. It is now 6/14/2015 and I have not recieve my package. They are saying I will get it 7/8/2015. Im worried that it might be a scam and they have my card information. I was gonna wait to report this but today I was on the chat with customer service and was told 7/8 when two weeks ago I received a post card from them saying it would ship 6/28. Do not order from this company they are the worst. The only reason I dont cancel is because they dont sell this product in stores and the other websites are expensive. The most they offer for the waiting is giving me back the shipping but not the whole amount 7.50. But once they ship it.....when ever that is. How can u be out of a product for almost three months but still advertise the commercial on tv.Desired Settlement: I would like my purchase. And for the company not to lye to their customers. Better customer service

Business

Response:

to whom it may concern,The Genie Hour glass is a brand new product and we ask that all customers allow a full 4-6 weeks for delivery. Should the item take longer than the 6 week time frame the customer is notified, just as this customer stated she was when receiving our delayed shipment post card. This post card allows the customer the option of either waiting the backorder through, or cancelling the order. Should the customer choose to cancel no refund needed to applied to the account as we do not charge an item until it ships from our facility. Should the customer wait the backorder through, the order is charged at the time of shipping and the customer is sent an email confirmation containing their tracking number. We are working hard on fulfilling every order in the order in which they are received. Due to the overwhelming popularity of this item, we are not able to provide an exact date of shipment. We expect to have all orders filled shortly.This customer will have the option of waiting the backorder through or cancelling the order up until the order prepares for shipping.Once again, no charge will be made to the account until the item actually shipsThank youFilomena

Consumer

Response:

I am rejecting this response because: I was promise a couple of times shipment date and that card that I receive wasn't sent until this month so you are incorrect about letting customers know 6 weeks because I had to call to find out that tall didn't have the product. I have recorded calls on my phone that has your reps promising me the product on a day and when I call I'm told something different. Not once did anyone contact me but that one post card that even says the 6/24. It's sad because this company could careless about there customers because they rush you off the phone when call and they r very rude. If you knew the product is in high demand then stop showing the commercial to disappoint more customers. I found a review online that says that this company has a terrible shipment time. I wish I would known that before I order. I even wrote Tristar personally and no one even wrote me back. I am being told that I will get my shipment 7/8 but I have a feeling when that day comes they are still not gonna have any. When they had the nude I was told that they wasn't gonna send me that. So they had some in stock that they just choose not to sell. So this company is clearly lying to cover. I wish I could play the phone recordings because they have been lying since I place my order and like I said the only reason I don't want to cancel is because they don't sell them in stores. I just want what I order it should not take three month for something that Yale had in stock but refuse to sell. It's the same product just a different color.

Regards,

Shanae Albea

Business

Response:

To whom it may concern,We apologize for the inconvenience, however, we must reiterate our previous response. We DO NOT CHARGE AN ACCOUNT UNTIL AN ITEM ACTUALLY SHIPS. The rejection response confirms that our customers are notified if the order will extend past the 6 week time frame, it also confirms that the customer has the right to cancel the order or wait the backorder through. The customers rejection states that they DO NOT want to cancel the order. With that option being chosen, the customer's order will now remain on the order list and will be shipped out, as inventory allows and in the order in which is was received. Our Genie Hour Glass is a brand new product to the market.Due to popular demand, we ask that all customers allow a full 4-6 week timeframe for delivery. Should the delivery of the order extend past the 4-6 weektime frame the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventoryweekly, and orders are filled in the order in which they are received. Once theitem has been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: [redacted]

9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank you

Review: First of all they stole their name from [redacted] wear so I THOUGHT that was what I was ordering only to find out Copper wear is NOT [redacted] wear. So I ordered 3 knee sleeves and 2 elbow sleeves and I went by their recommended size chart which is totally OFF. So I get my order and the size chart was COMPLETELY WRONG! So I sent everything back, except 1 knee sleeve because it was for a friend, and requested they send smaller sizes so they did and once AGAIN they were still to big but by now I found out they were fakes #1 and didnt like the product anyway for 2 so I sent them back and asked for a refund in a letter with the products. So they sent them back anyway, ignoring my wishes. So I called them and told them I didnt want ANY OF THEIR STUFF AND TO REFUND MY $. So they sent 2 knee sleeves back to me AGAIN FOR THE 3RD TIME even though I told them no. So they SAID they were going to refund my $ for the 2 sleeves and would refund the remaining 2 sleeves when I sent the other 2 back. Well they never did. So after 2 weeks I called back and they said they would refund the 2 sleeves and again said they would refund the other 2 sleeves when I sent them back. AND AGAIN AFTER 2 WEEKS NO REFUND so I wasnt going to send the other 2 back since they already refused to refund 2 already so why would they refund for 4? Now I still dont want the 2 sleeves I have. I want ALL MY $ BACK but Im not sending the other 2 back until I get the money for the first 2.Desired Settlement: I want all my $ back minus $15 for the sleeve I bought my friend and didnt return and I will return the other 2 sleeves they sent BACK to me after I told them I didnt want em.

Business

Response:

To whom it may concern,Initial contact from the customer did request that the products be exchanged for different sizes. Pre paid label were issued to the customer for exchange purposes. The items were sent back, and the exchange was done in the sizing requested for the exchange. After the items had been through the exchange process the customer contact stating he would be returning the items for a refund. The items were ultimately returned back to our facility, passed the return time frame, therefore a refund was not processed to the account. After review of the order, we did apply a refund to the customer's account in the amount of $59.96 on 5/21/2015, the total amount for the items that were returned to us.

Consumer

Response:

I am rejecting this response because:

As of today, 5/23/15 no such refund has been deposited to my acct. Furthermore, its taken them OVER A YR TO DO SO????? I think some interest is in order. But regardless of interest or not the STILL HAS BEEN REFUND AND ILL GLADLY GIVE THE Revdex.com ACCESS TO MY ACCT TO PROVE IT.

Business

Response:

To whom it may concern,The refund was in fact entered to the account of file on 5/21/2015Refunds: DateStatusCheck No.AmountDiscountTaxP&HTotal05/21/15reject . $59.96 $.00 $.00 $.00 $59.96The credit card company has rejected the refund the and recently transmitted the funds back to us. Our billing department is in the process of issuing a refund check for the amount of the refund. As we were JUST notified of the refund rejection, and still in the process of issuing the refund check, the customer will need allow 7-10 business to receive the check.Once the check has been issued and recorded into the account as issued this account will be archived and closed, as it is several years old.Thank youFilomena

Consumer

Response:

My adress changed but of course I put in a change of address and get my mail forwarded. All these people do is say what they know u want to hear. They have now told me 3 times the checks in the mail and I have to ever see a check. But u can let them know I will not go away until I get my $. I don't care how long it takes Or who I have to piss off. Im going to be a pain in their as until I get my $. My new address is:Daniel Thames 316 sikes cirFt Walton Beach Fl 32548Thank u.

Review: I ordered 5 items which total $31.99 prior to shipping charges. I was offered a coupon code of "60off" on one of Tristar's website screens, which I applied and it resulted in one of the items changing to "free" and another item price changing from $8.00 to $7.99. I printed the screen, and the reduced items were not adding correctly - the final price still showed $39.99. I contacted an on-line agent, who said to wait to see if the email confirmation showed the correct prices. When I received the email, the total was still wrong ($39.99), but it clearly showed the "free item". I have emailed Tristar twice, and called them at ###-###-#### and asked to speak to a supervisor - I was placed on hold for an hour and no-one picked up my call. They are charging higher prices than what their website confirmation screen shows. They have two columns of pricing, and they don't match each other.Desired Settlement: Correct the pricing to match the initial coupon prices: $31.99

Business

Response:

We have applied a refund of $12.99 to your account.Thank you