Tristar Products

Complaint: ***
I am rejecting this response because: I have called that number or times, left my order number and information and they do not return my phone calls
Regards,
*** ***

To Whom it May Concern: Ok perfect, the rebate will be for the total cost to make it even with what you expect to pay (99.96) It will go right back on the card you are making the purchase with When you do make the purchase, once it ships call corporate office at *** Thank You,Customer Care Team

Dear ***,Please contact Customer Service agent Pablo @###-###-#### he has been taken care of your situation.Your case # is *** thank you

To whom it may concern,IF the customer would like a refund they will need to contact *** and the unauthorized seller of this product*** can assist the customer in receiving a refund for the item as they will be able to locate the unauthorized dealer of the item.As we did not accept the funds for this purchase we will not be able to supply a refund.There is nothing further we can do to assist on this accountThank you

I am rejecting this response because: I have made several calls only to receive an automated messageNo one to actually talk toI have NOT received my package! I have been charged but no product

They have refunded This is the cost of the I did not receiveI still do not have a prepaid label to return the one I did getI can live with this

To Whom it May Concern:I see the lid was replace twice on your account:ship dates 11/01/16ship date 11/09/16. tracking information: *** when I tracked it -delivery date is for Friday 11/18/

Complaint: ***I did not understand the message and like I said I called to cancel and was talked into waiting for the item.if I knew I wasn't getting all my money back I would have never ordered it
I am rejecting this response because:
Regards,
*** ***

I am rejecting this response because:
They took money out of my bank account without my authorizationAnd the item they are talking about was refused

To whom it may concern,Although against our standard return policy, out of good faith we have issued a refund for the shipping charges, $This account has now been refunded in full and closed in our system.Thank you

I am rejecting this response because:
I have not received the label to send it back and I want to make sure every penny is returned including the shipping

To Whom it May Concern: I am NOT able to locate an order in our system for youI tried running all your information and NO matches are found. thank you-

Hello Ms*** Sorry for this inconvenience, I did look at your account and I noticed that UPS has made a mistake with your delivery I will be re issuing a package to this address:*** *** *** *** ** ***###-###-#### You should receive it in 5-
business days, for any further questions contact customer support at ###-###-#### Thank You,*** ***Corporate Customer Service

I am rejecting this response because:
I was refunded for the Genie Bras that I returned but not for the leggings! Please check again!

Complaint: ***
I am rejecting this response because:
Good afternoon I am attaching a copy of the money order that
was cashed by TriStarI do not have any additional information. I did not get a confirmation number of the purchase cable or internet; had I been given one, I would have put it on the money order. That didn't stop them from cashing it
Regards,
*** ***

Dear Valued Customer,We understand you need to be contacted concerning one of our products and your experience with itWe value your feedbackIf you would like to contact us directly, please call ###-###-#### between the hours of M-F 9a-5p ET Thank you,

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,As advertised, on website and commercial, the day money back guarantee is less shipping.After review of the order we found this order was placed on our website which informs customers of the day money back guarantee less shippingPlease see below for a copy taken
directly from our website:60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your *** *** order, simply return your entire product within days directly to us at the address listed belowFollowing the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handlingPlease include proof of purchase and your mailing address. Tristar Products Inc., *** *** *** *** ** ***Thank you***

Revdex.com:
I have been told twice since December the bras were on back order I have also been told twice the bras were being shipped On May 28th I was told I would be getting them in - business days I received an email on May 29th in regards to my call on the 28th and they were going to be shipped So just how long is this back order?

To Whom it May Concern:Im sorry our policy is as followed:60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your Genie order, simply return your entire product within days directly to us at the address listed belowFollowing the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handlingPlease include proof of purchase and your mailing address. thank you