Tristar Products

To Whom it may Concern:A refund of $93.23 has been refunded to the cc that we have on file (Visa).  The customer paid -to-date was $93.23. thank you

To Whom it May Concern:   Sorry for this inconvenience, if you have paid the 99.98 to the collections agency they will communicate with us that the total bill was paid and the refund will be for the full balance paid of 163.09.  The product must still be returned. The labels have already been sent. Thank You,Customer Care Team

Dear [redacted],Please contact Corporate Customer Service agent Asia H[redacted] @ ###-###-####- who is already been assisting you with this situation.Your Case # is [redacted].Asia H[redacted]- will be passing all documents over to the Insurance company to further assist. Thank You

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $9.99. I will also expedite customers order for the inconvenience and we will be shipping out by the end of...

this week. We have not charge customer as of today because the item has not shipped out. I will send proof item has not been charged.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have finally received the product that was not sent in the original order, in reference to complaint ID [redacted]. I find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Value Customer,  I truly apologize if you experienced anything other than top quality customer care. We will be more then happy to send you out a new Copper Chef Pan.What size pan?Sincerely,Customer Service

To Whom it May Concern:   I went ahead and requested the package be sent to the new address, label was created as of yesterday.  Tracking information should be up no later than Monday the 24th. Thank You, Customer Care Team

To Whom it May Concern:I will be more then happy to send you out a glass lid. It will be sent out by UPS grounds. Please allow 3-5 business days for delivery. thank you

Complaint: [redacted]
I am rejecting this response because I have tried to redeem the coupons.The email never comes. I stated this in my initial complaint. I hope I am making myself clear. The promise I was given when I purchased the pots and pans was that I would get $100.00 in coupons. I want the company to honor their promise.  
Regards,
[redacted]

Dear [redacted], After reading your review, I felt I needed to speak to you and understand your concerns in greater detail. I truly apologize if you experienced anything other than top quality customer care. A voicemail was left for you this morning @ 9:09 AM.I will be more then happy to...

assist you. Please contact me back at Corporate Office @ ###-###-#### ex [redacted]Sincerely,Customer Care

To Whom it May Concern:   Sorry for this inconvenience, I will send you out the divider and cookbook at no additional cost.  I'm not sure why that specific agent explained this situation like that, but that is not the case.  When it comes to retail purchases we never know when...

customer buy and take items out of the package and then return the product, which is probably what happened in your case.  But not to worry we will send you the missing pieces. Thank You for your interest,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please see attached image and PLEASE insure this is the one sent:)
Regards,
[redacted]

Dear [redacted],Thank you for the feedback. We strive to provide a high level of customer service. We will take your feedback into consideration to improve how we handle our customers. Your feedback is very valuable and we appreciate you taking the time to provide it. Thank you

Complaint: [redacted]
I am rejecting this response because:
Since I sent the original complaint, someone from copper chef called and told me that I had to pay the additional $99.00 before they would initiate any return and not turn me over to collection! So now there is an additional $99 that I have paid in addition to the first installment I was asking to be returned.
Regards,
[redacted]

Dear [redacted],looking over your account I see the following:Paid to date- $188.96Refund- 188.96Please call our Corporate Office for further assistance ###-###-####. thank you

To Whom It May Concern,Customer does not have a account with us Tri-Star products. We do stand behind our product and we will be more than welcome to replace the unit. Unfortunately we can't give a refund because we di not take the funds, COSCO did. Sincerely,

Dear [redacted]Your account has been brought to my attention and I would like to inform you that a replacement Copper Chef Pan  is currently being  processed and will ship out within the next 2 business days. Please allow 7-10 business days to receive the unit. You will receive a shipment...

confirmation email  once the product ships.Should you have any further questions, please replying to this email or call [redacted]Sincerely,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait until I get the full refund as stated in the business reply before asking this case be closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]