Tristar Products

Complaint: [redacted]
I am rejecting this response because: My account has been paid as I said in my original complaint they said they saw where I paid it but that I have a second order and  I have one more payment which I only made one order. 
Regards,
[redacted]

The pressure cooker bonus items arrived two days after I filed this complaint.

To whom it may concern,Please see the attachment for order details. All items that were returned back to our facility have been entered for exchange. We are currently on a backorder for one of the items requested, per the pending ship date on the invoice. We apologize however, this item is...

currently out of stock and ask that all customers allow a full 4-6 weeks for delivery. Should the item take longer than the 4-6 weeks time frame the customer will be notified and be given the option of waiting the backorder through or cancelling the replacement request which would result in a refund for that item.Once again, we do apologize however, the Genie Bra is an extremely popular item and is in high demand. We are making every effort to fulfill the orders as quickly as possible.Thank youFilomena

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As per her request, I called Rush Card again about the pending charge of $74.97. They do have a policy that if a business charges for something twice. They will have one charge held pending for 10 business days before it goes back to the customer unless the company (Copper Chef or Tri-Star) releases the funds before hand. At some point today Copper Chef or Tri-Star released the $74.97, because when I did call Rush Card a supervisor who had told me about Rush Card's Policy and had told me that it would be Jan. 17, 2017 before the funds would be put back on my card, also found where the funds had been released, so the funds were put back on my card. When I tried to call the lady back with Copper Chef, I was put in touch with a man who told me that it did not matter how much I complained or who I complained to, it still would make no difference about the funds being held. I told him that evidently it did because the funds had been put back on my card appx twenty minutes before I talked to him and that I had just called to thank the lady for helping me out. I also told him that if I evvver ordered anything from Copper Chef again (and that was a very big if) I would get a money order and send to them. All I can say now is THANK YOU to who ever did what ever they did.THANK YOU!!!!!!
[redacted]

To Whom it may Concern: All recipes are free online-please visit www.powerpressurecooker.com click on Recipes. Thank you

To Whom It May Concern,The reason why customer was charged in onetime payment was because customer paid with a personal check.  We do have the payment plan offer unfortunately he does not qualify because of method of payment. I will attach customers invoice as customer requested....

Sincerely,[redacted]

#[redacted].I didn't reply that this claim had been resolved because it hasn't. I heard from the company one time via voice mail and when I attempted to respond there was no response. [redacted]

The issue with Tristar Productions INC. Has been corrected by the customer service department and another product has been mailed to me in replace of the...

defective one that will be returned back to Tristar Productions INC. Thank you for your participation in this matter of  a warrenty dispute

I purchased 3 pairs of  leggings and they are size 1x supposed to fit size 18-22 but my 12 year old granddaughter who I was going to give them to could not  even get them on and she is size 11. I did call before  my granddaughter tried them on they said they would return  $10..00  they returned $2.50 on 3-31-15 so I called them and on another transaction they gave me $7.50 back for a total of $10.00 well when Madison tried them on she could not get them on comfortable( to small that when I called them and they refused to help me out .They were advertised at 29.99 and they promised for 3.00 more I could upgrade so I did that and I dont know how my bill go tto$41.95 cant figure it out but I want a full refund of $31.95 back please help me with these unscrupulous people

To Whom It May Concern,I checked the status of the order and it shows back order. I contacted the warehouse myself and we will ship out the package on Monday 11/17/2014. The UPS tracking number [redacted]. Please allow 24 hours for tracking number to be activated after package ships out.

Complaint: [redacted]
I am rejecting this response because:
Hello,I was told the documents was forwarded to the insurance company, but I have not received any confirmation that the documents has been received.  I will think someone from the insurance company will at least call me or mail a letter stating the documents was received and reviewed.  I did ask Astrid H[redacted] what is the trameframe , and he responded: He didn;t know the timeframe  the insurance contacts me.  I also, asked: Who can I contact. and Astrid H[redacted] responded: He will need to confirm the insurance company name.  They typically contact you.  Until this day, I haven't received the name of the insurance company, and not even a phone call or a letter. I don't even know if my documents has been received and being reviewed.  I will like for someone from the insurance company to contact me.  I will like for this to be all over.

Dear [redacted],We attempted to contact you on 8.8.2017 a VM was left @ 4.:34. Please contact corporate Customer Service @ ###-###-####.We are NOT able to locate an account in our system. Are you sure it was mailed to our Company- there are many competitors out there. Thanks,Customer Care Team

To Whom it May Concern:   Sorry for the inconvenience, I went ahead a manually put through a refund for your account.  You should see the refund post with 24-72 hours.  Again sorry for the long wait, but your refund has been issued at this time. Thank you,Customer Care Team

I received the above refund. Thank you for your help in this matter. Will never do business again with TriStar.

Hello Ms. [redacted],   The warranty procedure for the HealthMaster unit, as posted on the back of your owners manual is as follows: Procedure for Warranty Repairs or ReplacementIf warranty service is necessary, the original purchaser must packthe product securelyand send it postage paid...

with a description of the defect, proofof purchase, and a checkor money order for $29.99 to cover return postage and handling tothe following address:Tristar Products, [redacted] Keep in mind that since the HealthMaster unit is discontinued you will be receiving a Fusion Juicer w/ Fusion Booster as a replacement for your HealthMaster.If you have any further questions contact us at ###-###-#### or email us at [redacted] Thank You,[redacted]Corporate Customer Service

Dear [redacted]Please give Corporate Customer Service a call ###-###-####.We more information to further assist you.Business hours am-5 pm Monday- Friday.Thank You,Customer Care Team

Complaint: [redacted]
I am rejecting this response because: the response is very vague. The response should include the amount of the rebate and how is the rebate received? Is it a check, credit .. need to clarify.I am interested in order 4 10in pans at $19.99 each with 4 lids at $5.00 each and no shipping. Total cost for me would be $99.96.  What specifically is Copper Chef going to offer?
Regards,
[redacted]

Dear [redacted]This account is already being looked into by Tristar Corporate Office. Agent # [redacted]  (Jahan) contacted you on 4.19.2017 regarding the call.Jahan will begetting back to you- so you can listen to the call. From Agent [redacted] (Jahan)Session Id#:i called customer and let her...

know that the call was audited and that she did agreed to the total price. She would like to hear the call. I requested for the customer to hear the call.

Dear [redacted],I looked over your account and the unit was replaced on 3.5.2018 and it shipped out on 3.13.2018.Please allow a few more days.Sorry for the delay on this. Thank You

To Whom It May Concern:A refund for the amount of $39.98 has been posted back to the credit card that we have on file. thank you