Tristar Products

To Whom It May Be Concerned:This account will be refunded in full. Please allow 3-5 business days for it to post. thank you

To Whom It May Concern, Customers account was reviewed and the procedure for a defective product is providing label, receive package and replace the order. however to make customer happy we will replace the pan right away. We will also credit customer $20.00 for the...

inconvenience.  thank you

To Whom It May Concern,Customer place order on 12/2/2015 and unfortunately we haven’t been able to ship out the package due to a high demand. We are experiencing a back order, I will go ahead and expedite order at no charge. We have not charge customer as of today, we can only charge customer once...

the product leaves our warehouse. What the customer saw when placing an order was a preauthorization to verify the info given to us.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But my card shows money was taken and none was refunded. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],Thank you for the feedback. We strive to provide a high level of customer service. We will take your feedback into consideration to improve how we handle our customers. Your feedback is very valuable and we appreciate you taking the time to provide it. Thank you

After reviewing our Revdex.com record we found case [redacted] marked as unresolved.I have reached out to the buyer [redacted] via ( phone) on 11.7.2017. A refund for the amount of $63.57 has been posted back to the credit card that we have on file.

To Whom It May Concern,Customers account was reviewed and customer is out of the time frame to receive a refund. Out of good faith I will prove the return for a refund. The reason why it took so long for customer to receive unit was because we were on a back order due to high demand. Once we receive...

the unit back we will refund customer with no problem. Sincerely,

To Whom It May Concern:I went ahead and requested a refund  check  to be mailed for the amount of $189.95. Please allow 10 -15 business days to receive.please contact me back directly if you...

do not receive a refund check. [redacted] ex [redacted].  I will be out of the office Monday 1.16 to 1.20.thank you

Dear [redacted],I will be more then happy to assist you. Do you have an order number? I am NOT able to locate an account with the information that has been provided in this document. Sincerely,Customer Service Team

To Whom it May Concern: Please inform me where you are seeing the recipes? thank you

To Whom It May Concern,   This account will be refunded for the amount of $127.92. This amount is what was paid-to –date. The refund will be posted back to the credit card that we have on file ([redacted] XXXXXXX [redacted]). Please allow 10 business days to receive.   Sincerely, Rosa

Complaint: [redacted]
I am rejecting this response because: Once again I am told it must have been a mistake and told this and that. I know what we agreed on and it seems so easy for the sales mgt. to call up the tape of the incident and see that I am neither senile nor hard of hearing.I would like my money back and am glad they are sending me the return shipping stamp, but this single voice of reason after speaking with so many who represent their company, suggests that I not trust them to fulfill the terms of this agreement. Additionally, I still have a concern over my credit score since I refused payment. Please address this last so I don't have to go on wondering if my credit took a hit or not.      Also, if, after your assurance that the money will be returned, and my credit is unchanged, the Revdex.com suggests that I take the deal then yes. Love Him!
Regards,
[redacted]

To Whom it May Concern:I will go ahead and file a claim for our missing product. A refund of $159.95 was refunded back to the cc that we have on file (discover).

To Whom it May Concern:The refunds were rejected from your credit card on 11/6 and 11/13. I will issue out a refund check today for the amount of $95.91. Thank- You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern: Please visit [redacted] to receive your coupons. Thank You

Even though the time allowed has expired,in all fairness, I would like it to be noted that TriStar Products did in the end send a product replacement and that I am satisfied with the end result. I do not want it to stay in their record that I was not satisfied, I just did not receive the product in the allowable Revdex.com time frame to keep a complaint open.Thank you to everyone that was involved in resolving this matter.

As a onetime courtesy we will be happy to authorize a return. Please return the product to the following address:Return Address:  Copper Chef [redacted] Wallingford, CT 0649Once we receive the product back into our warehouse a refund will be posted back to the credit card we have on...

file.Sincerely,Rosa