Tristar Products

To Whom It May Concern,Customers account was reviewed and we have received the goods. The reason why customer did not get a full refund is because the policy is 60 days money back guarantee less the proecessing and handling. Out of good faith we will refund customer in full. Customer will receive...

refund in 2-3 business days.Sincerely,[redacted]

To Whom It May Concern: sorry to hear that the Clear TV did not pick up channels in your area. I went ahead and sent a pre-paid label to your email that we have on file. Please send the unit back- once we receive the product back you will be issued a refund. thank you

The company is misrepresenting itself.  The number that they confirmed is the number that I called and I did speak to a woman by the referenced name.  She told me that her company "TriStar" provides support for the product but that they are not Power Pressure Cooker XL and do not deal with missing parts for the product.  If she was misinforming me as to her relationship with the product company, that is a training issue.  The fact that the product company is lying and stating that she doesn't work there is shameful and this is beside the point that they are utterly avoiding the actual issue of a new machine purchased from them that is missing a part.

To whom it may concern this order was originally placed on 12/22/2014 at  6:46pm. Customer contacted us in mid January stating she needed to exchange her item for a different size. The exchange process was made and the exchanged item was shipped on 2/2/2015. A little over a month after the...

replacement was shipped the customer contacted us on 3/13/2015 claiming the item was defective. A return label was issued via email on 3/13/2015 at 13:19.Customer called back on 3/25/2015 stating she was not happy with the size, in fact no defect, and was issued yet another pre paid return label via email as she was already promised a label when she claimed the item was defected. Out of good faith, another return label was issued via email on 3/25/2015 at 11:07.Customer called again on 3/20/2015 and yet another return label was issued via email at 11:06.March 30,2015 was the last communication we had with this customer until a month and a half later, 5/13/2015, when customer called back still claiming to have not receive the pre paid return label. Given the length of time between our March 30 and May 13 conversation with the customer, the customer was informed that the order is well past the 60 day return period.Our agents have gone above and beyond regarding this order, breaking all corporate policy to satisfy customer, as the product was outside the 60 day return policy when the first return label was issued. Multiple attempts have been made to satisfy this account to no avail. Emailed return labels are received by customers immediately and are available for immediate print out. The return labels were issued to the email address given by the customer at the time of order [redacted].At this time, we will once again break our return policy, however, no further return labels can be issued on this account. Customer will need to return the items on her own, and when the items have been received back in our facility a refund will be entered to the account.Once again, we have made multiple good faith efforts towards satisfaction to no avail or satisfaction to the customer. Thank you

Complaint: [redacted]
I am rejecting this response because:the manual states 2000 feet and when I called the company the...

respondent told me it doesn't build enough pressure to properly destroy bacteria when canning above 2000 feet.  I have the books from both my machines.  Also the canning book doesn't say anything about elevation problems, but does give a complete description of ingredients and settings for canning.
Regards,
[redacted]

Please be advised that despite...

several calls to these two numbers, 1-973-5100 and ###-###-####the two numbers that the Jack LaLanne Power juicer and Tristar the parent company have posted as their offical business numbers, I am always transferred to an Indian call center that claims they are in New Jersey and cannot help me nor know how to get in touch with Filomena, the respondent to this complaint who stated she would send me a new machine.She has  NEVER EMAILED, WRITTEN  NOR CALLED.  I want a new undamaged Power Juicer mailed to me immediately to  Thank you in advance for handling this, Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and I will go ahead and process a full refund of $59.96 right away. Customer will see refund in 2-3 business day. Unfortunately we would not be able to refund for the cost of what she paid to send the package back. We can only refund the amount...

we have charge.Sincerely, [redacted]

To Whom it May Concern:  Sorry for the confusion, We got in contact with [redacted] and there was a problem with the refund.  Something along the lines of it having to be deposited the same way it was taken out (in partial payments).  So we are going ahead and sending you out a refund check for the full amount warranted. Again sorry for the wait. Thank You,Customer Care Team

Dear [redacted],We have received your request for a refund for the amount of $35.97. We have processed your request. You should see the amount reflect on your statement in the next 3 business days. If you have any additional questions, please reply to this email.Thank youCustomer Care Team

Complaint: [redacted]
I am rejecting this response because:I am not sure what this means "an addition has been made to this account". Does this mean the company is mailing a second product...

(the PerfectCooker) to me?  Further clarification is needed.  Thank you.  
Regards,
[redacted]

to whom it may concern:This offer is from a 3rd party company. Please contact the following to further assist you.[redacted] M: ###-###-#### O: ###-###-####Sincerely,Customer Care

To Whom It May Concern,Customers account was reviewed and it shows the order was cancelled because the card we have on file declined. When a customer places an order we make a preauthorization if is a valid account and if it has funds. The preauthorization stays pending for 2-3 days than it drops...

off automatically. Once the product is available to ship that is when the we make the actual charge. In this case the product was on a backorder due to the high demand, when we tried to ship the items there was not funds in the account. We do not have control when the system will charge customer it does it automatically once the product is available. Sincerely,Filomena

Hello Mrs. [redacted],   Sorry for the inconvenience, when following our return policies it is stated that,"when returning merchandise postage will not be paid".  With that being said, out of courtesy we will re-send a label with the postage paid, but none of our postage paid labels have...

tracking included.  If you would like to take our postage paid label to USPS  and add an additional tracking cost that would be up to you to decide.  So once more we will be sending a postage paid label to your email, but it will not include tracking.  We carry no such thing. Thank you,[redacted]Corporate Customer Service

To Whom it May Concern:sorry for any inconvenience this has caused. I went ahead and sent you out a new pan. You will receive an email once the pan ships. thank you

This order is still within the 60 day return period. You are welcome to return the item for a refund of the purchase price. You were not required to take a credit. Please return the items to:Clear TV[redacted] 06495Order # [redacted] Once your order is received...

back a refund will be applied for the purchase price within 48 hours of return. Please retain a copy of your return tracking receipt to ensure a proper refund can be applied.

Dear [redacted],Thank you for the feedback. We are sorry you felt this way. We strive to provide a high level of customer service.  Your feedback is very valuable and we appreciate you taking the time to provide it.Website offers do change.Our website offer is as followed:Power Air Fryer 3.4...

Qtoption #1 :one payment of $119.97 free shippingoption #2 : 3 payments of $39.99 free shippingthank you, Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

At this time we still have not received the return items back in our facility. Returns can take up to 10-15 business days to arrive back to our warehouse. Once the items are received back, the account will be automatically refunded.Thank you