Triton Imaging Systems

We did respond to this complaintTo review, it was settled to Glenn's satisfaction on July
Sincerely,
T** ***
Triton Imaging Systems
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We have not saved this complaint, and the customer's business and other pertinent info is not included in this response If the complaintant would give us the business name and cr, or invoice number, I will personally call and advise that the matter is resolved
Sincerely,
*** ***
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We have complied with the costumer's wish and cancelled their invoice We have also removed them from out databaseSincerely,
*** ***
Triton Imaging Systems
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10325604, and find that this resolution is satisfactory to meRegards, *** ***

The calls the customer placed to us were returned numerous times, only to find them..."Unavailable" We have tried in good faith to discuss this matter with them, but to no avail
We will not be reporting them to a credid agency, and if they would like to return the product, we
will cancel the invoice that is now past DaysSincerely,
*** ***
Triton Imaging Systems, LLC
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This business is a complete scamThis is the second or third time these people have tried to pull a fast one on our companyThey somehow find someone's name that works here, ship us a product that we don't use or need, let alone ordered, and then try to bill us months laterLuckily we learned our lesson the last time this happened and saved the package they sent usWe they called to reach accounts payable, they agreed to send UPS to come pick up the package after I told them we didn't want it, and never ordered itIt was very obvious by the way the person I talked to handled it that this happens frequently

We can only respond to the more salient arguments of this rejectionTo cover each and every misconception would be of no use to either side.
To say you don't have a machine that uses these ribbons is incorrect, as the person who took the call identified the printer.
Someone coming out to "Check your Ink levels" shows you're confused as to what the product was that was sentThere is no ink level to check in these ribbons3.We have indeed used more than one company overseas to make cold callsThe outcome is mostly the same There is always a rep who will go off script, and that is why it is mentioned in our responseAnd, again, we do our best to correct the situation and do what we can to satisfy any complaint.
To argue whether or not Triton has "Thousands of accounts is fruitless Ther mere fact that every complaint to the Revdex.com is always from a cold call should settle that questionThere is not one complaint from customers we've had for years who order thousands of dollars in supplies, repeatedly
5.As to the other accusations, by a third party, they are too varied and convaluted to warrant a response
As to "Proof" that you will not be charged for the ribbons: Accept this note from us that there will be no billingYour account has been creditedIn closing: We consider this matter closed
Sincerely,
T** ***
Triton Imaging Systems
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I spoke to J** *** personally regardihng his complaintWe have not shipped anything to his companyHe has stated that he has not received anything., I do not doubt that he received the calls he's spoken ofThat said, we've had problems with another company using our name to secure orders, then
ship from their company.
Mr Smith and I spoke of this and he has agreed to call me if any package arrives so as to ascertain who actually called his company.
Sincerely,
B** ***
Shipping Mgr
Triton Imaging Systems
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Our records show that this complaint was settled to the customer's satisfaction on 11/15/
Sincerely,
T** ***
Triton Imaging Systems, LLC
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[
Complaint:
I am rejecting this response because: I feel as though the response was untruthfulThis company sent us a product that isn't even for any machine we have on the premises, so I'm not sure how they could say they don't condone questionable sales tacticsEspecially since it wasn't a saleThere was no discussion of pricing, so we don't even know how much money they are expecting from usThey called and gave the impression they were from the company that handles our printers, and then said that the "product we ordered was in" and asked if it was okay to ship it outWe never once ordered from this company, and especially didn't order something for a brand of printer we have never had The company that actually DOES handle our printers don't contact usThey come out and check our ink levels and then send ink if we need at no additional chargeHowever, this company preys on speaking with someone who wouldn't know that, as they are just a front end employee, who has no authority to order itemsHow is this not questionable? And if ALL of their complaints are from this "3rd party company", and you don't condone these tactics, why do you still work with this company? If you didn't condone the tactics, you wouldn't work with the people who are using the tacticsAt this point, I would just like some sort of actual proof sent that we will not be charged for this fraudulent "sale"We are happy to send the product back, but not at our own expenseIf they send a shipping label, we will ship it back to themI truly feel this company should cease operations however, as I truly doubt that they have even ONE happy customer, let alone "THOUSANDS"This google search begs to differ about them "not using questionable tactics" - https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=tri...⇄ /> Regards,*** F*

This has already been taken care ofThe account has been cancelled and a credid memo issuied
Sincerely,
T** ***
Triton Imaging
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10429058, and find that this resolution is satisfactory to meI appreciate MrWinter's response We hope for no further communication with this companyIf any correspondence from this company or affiliates continues, I will not hesitate to reopen this compaint
Respectfully
Shawn Wilson

Complaint:
I am rejecting this response because:
The customer would be considered Steakouts HomeplateMy name was supposedly used as the person placing the order,but the company is Steakouts Homeplate Tritok doesnt have an invoice number or crs because we never asked to be customers and they fraudulently used my information to place an order.
Regards,
Adele Monaghan

Revdex.com:Triton Imaging obviously has our phone number as they listed it on the bill they sent us. However, despite this, neither our call logs (both received and missed) nor voice mail have a record of any return calls from Triton Imaging or anyone on that side of the country. We have been monitoring them for any activity from Triton. We are a very small business but are open days a week and there is always a manager on duty so someone is ALWAYS available. There have never been any messages left stating that someone from Triton had called.As we mentioned in our phone messages to Triton we will happily return the product they shipped without approval. It is still in the box that it was sent in. We only ask that they send a shipping label for the return as I do not feel we should incur additional costs to return a product we never asked for
I have reviewed the response made by the business in reference to complaint ID 10699517, and find that this resolution is satisfactory to me
Regards,
*** ***

We will be issuing a call tag for the merchandise, and close out the account.
Sincerely,
*** ***
Triton Imaging Systems, LLC
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10042848, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11532881, and find that this resolution is satisfactory to me
Regards,
D*** ***
Yes I do accept the credit. But even if I did not receive the credit I would not pay the invoice. I know of no creditable business that has so many complaints against them and carry an F Rating from the Revdex.com.
Most people would not take the time to contact the Revdex.com, so I'm pretty sure the complaints are in the thousands
This is my second run in with this company pulling this crap. Ask yourself what are the odds of this happening. IF this is a legit business then why do you align yourself with such a business that is always going off script. The script is the script period. By continuing doing business with this outside company you are saying that its ok to deceive thousands of business. I have never done business with this company and for them to call and say we are do for more supplies is a crime and the company should be prosecuted and the owner should be sent to jail. This is the same crime if someone asked my grandmother to send money. Deception is deception, and taking advantage of the public is a crime. if it's not a crime it should be. The people who run Triton Imaging Systems need to be held accountable. Who in that state is going to step up and take care of business to protect the public. Obviously someone needs too

Triton imaging systems does not engage in telephone sales, rather, they purchase new orders from a company overseas who canvass, or make “cold calls” seeking new customers for tritonthey are provided with a sales script to followtriton does not in any way encourage “questionable” sales
tacticsin the unfortunate event a caller will use sales tactics not approved by triton, they do everything in their power to remedy the situationtriton has thousands of satisfied customers nationwide, and the only complaints they’ve received are from a “cold call” or “canvas” calls initiated from this outside sourceas in any business it is important to weigh the number of complaints vs number of satisfied customerstriton has thousands of satisfied customers that have been with them for years, and continue with them as their trusted supplierthese satisfied customers far outweigh the few complaints triton had received triton will take this complaint into immediate consideration, research it and be back to the customer in a prompt manner t** *** triton imaging systems
after reviewing this complaint, we show that the customer spoke to our customer service department, the issue was settled, we have cancelled the invoice and issued a ups call tag at our expense
sincerely,
t** ***
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Our records show that the merchandise was ordered by an I** *** of their companyWe don't see how they can say they never ordered or received the merchandise in questionMelissa requested a UPS Proof of Delivery and we mailed that to her on Jan 15,
Sincerely,
T** ***
Triton Imaging
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This company is a scam! They will get a name of an employee then send a bill for printer supplies you did not order or receive! They sent us a bill for ribbon that does not go to anything in our company and never was shipped to us They will then call and harass your A/P person to try and get payment for a fake invoice!
BEWARE OF THEM!