Triton Imaging Systems

Review: This company sent an item and a bill to my place of business and we never ordered it. I have tried contacting them and they do not answerDesired Settlement: I want the bill voided and not charged to us.

Business

Response:

Our records show that an Alex Gara placed the order. He spoke to a selas rep, and also, a day or so later, spoke to our shipping dept regarding time of delivery, billing...etc. Also, [redacted] did call, and our rep, Sheila, returned her call and left a message for her. We have not heard back as of yet.

Review: Triton is practicing a cold-calling sales scam. They blindly contacted our business asking to speak to a manager. They secured her contact information then tried selling her ink ribbons. She refused telling them we use another source. About 2 weeks later, we received an invoice in the mail for ribbons we never ordered and never received, claiming our manager ordered them. We researched them online and they have HUNDREDS of complaints of this exact scam... down to the exact same invoice amount. Since then they continue to regularly fax us the invoice claiming it is past-due, and regularly call asking for "accounts payable" but then hang up once they are connected to the general manager or owner. This is a pure and simple cold-call scam. The California Attorney General should shut this business down.Desired Settlement: Triton is to cease and desist all contact (phone, fax, email, mail) with our business. We never contacted them, never ordered any product from them, and never received any product from them. The invoice is fraudulent and a scam.Further we encourage the California Attorney General to open an investigation in this company's fraudulent practices. They have hundreds of complaints all over the internet against them on this exact scam.

Business

Response:

Our records show that the merchandise was ordered by S[redacted] .I am having a rep fax a UPS Proof of Delivery, with a request to please call us to resolve this

Review: SCAM! Recieved a random phone call to our hotel, asking about our printer ribbon for Micros. Claimed to be our provider for ribbon when we have not dealt with them for 3 years at least. I was new to the position and answered their questions. About 2 weeks later we get invoiced for 1 box of ribbons that cost over $14 each. Our true provider charges about $2 each. My supervisor paid that invoice when we should have caught the scam at that point. 6 weeks later we get another invoice for $518.27 for more ribbon that we definitely DID NOT AUTHORIZE in any way, no call, nothing. They clearly targeted us for "p[redacted]'s" that could be easily exploited. Now we are trying to get ahold of them with no response. They only have an answering machine and NO EMAIL!!! Who has a bussiness without an email? Only one type, SCAM ARTISTS. The sad thing is that they know what they are and continue to SCAM unsuspecting bussiness owners to this day.Desired Settlement: 1 The original invoice that was paid, #57809, must be refunded by at least $90.2 Our bussiness info must be removed from thier system immediatly.3 The 2nd shipment/invoice #59877 must be forgiven completely.4 The product must be removed from our property within 30 days, at the total cost of TIS.5 A written apology for immoral bussiness practices must be sent via written letter from the owner immediatly.

Business

Response:

I am puzzled as to how Jessie asserts that we don't answer our phones. Two of our customer service reps have had conversations with both J[redacted] and S[redacted], and this issue has been settled to their satisfaction.

Review: One of our employees spoke with someone from Triton and order 1 box of Epson ribbon cartridge. We received the box of 12, on 4/8/13 totaling $132.67. On 6/25/13 we were invoice for 2 more boxes totaling $267.42.I was wondering why we were using so much of a product that we rarely purchased before, but unfortunately we paid the invoice again. I received another invoice on 8/30/13 dated 8/9/13 with 2 more boxes. I questioned employees to find out who was ordering the cartridges and no one knew. I called the company to ask who was placing the orders. The employee who took the call was evasive about answering the question of who was doing the ordering. I continued to ask and she finally aid "Oh, we have you set up for automatic shipping.". I requested that we do not receive another product from them and she said we would not receive any more product. I asked about the current order and she said if we sent it back to them we would be credited. After that conversation, I went on line and checked with other vendors about the price of ink cartridges. For the same box of cartridges, prices were about $13.00 to $14.00 for a box 12 and $6.00 to $7.00 for a box of 6. I called the company back and spoke to the same employee and told her we were not only NOT sending the ink back, but were not going to pay the current bill at its criminal inflated prices. She said we have to pay or send the product back. I told her we were not going to pay and hung up the phone.Desired Settlement: I would like to see us given credit for the 2 orders that came without authorization ( 1 in the form of a check for the order we had paid on 8/2/13 check number 58317.

Business

Response:

I have gone over the notes of the phone conversations and find that there was nothing "Evasive" about our rep's response. The rep has to investigate the call and find out how the order was placed, who placed it, what the particulars were..etc. We're sorry if this was taken as evasive.

Triton Imaging Systems delivered on time and were much more affordable than the competition. Yeah, the customer service is outsourced, and it's not ideal (they once in a blue moon send out the wrong stuff) but that keeps the prices lower than the competition. If they had domestic amazing customer service, then they wouldn't be able to keep the prices super-low.

Review: This company has been conducting this scam for years. And I have reported them to the Revdex.com before. They call Hotels or Restaurants claiming to be the provider of printer tape and ink ribbons for the company and lie to employees to get them to agree to a delivery. After that theysend the product whenever they wish without anyone ordering it. Then they bill for a much larger sum than the product is worth.They hope that they can lie their way to getting an unsuspecting employee to agree to a single delivery and then there is no way to get them to stop sending product at an outrageous cost.Very difficult to contact the company, ( no phone number or email on their packing slips. I have contiually told them to stop calling us but they still do. So far, the only way to stop them is through Revdex.com or consumer affairs but even then they continue after several months.Desired Settlement: I want this company to stop calling us, stop sending product we have not asked for, and supply me with the name of the person that supposedly ordered the initial order. We will not pay for the secondary and third orders of product that was sent without ordering it. And we will not be responsible for paying for it or returning it. If they want it they can come get it.

Business

Response:

Review: I took a call yesterday from a company called Triton Imaging Systems out of CA. They asked me how I was doing and introduced themselves. Then asked how my Epson printers were doing I said they were fine, they asked what modals we had and I told them. Then they said they wanted to send me out some ink. I said no and hung up the phone, then someone from there shipping department called to verify the order and again we said no. Snap to today, got a package in the mail today from Triton with three small boxes of printer ink in them, so I called the number on the packing slip, they said they would take the return but the bill had been sent out already for $575.00!!!!! I told them I would send back there product, and we weren't paying for anything, also told them to never call this location again. The lady I was speaking to agreed after 30 minutes of going back and forth, and said once they received their product back the would credit "our account" But they would not pay for the shipping back which was 15.25. Sent package back with tracking, then called them back again, gave them the tracking number, and again told them that we never wanted to hear from them again.It turns out they had called in September for the same thing, talked to another manager who told them the same thing I did. but they still sent out product even though we had told them then; not to send anything out. It seems like this is a trend and a scamDesired Settlement: I would like to get our 15.25 back for the shipping, for something we did not order, but are forced to ship back across the country. But I doubt that will happen

Review: Triton Imaging Systems tricked me into purchasing printer ribbons. I own a restaurant in Bethany Beach Delaware called 14 Global. A female representative called during a busy evening and said they called because we needed printer ribbons for our kitchen printer. I figured our chef may have ordered them or contacted this company. Little did I know he nor anyone else had. So, basically they got an address out of me and sent six star 700 printer ribbons for $119.80 plus another $12.87 for shipping. I looked on line for these same ribbons and they cost $19.99 at Amazon.com. This company is purposely calling businesses and doing this. I do not want to see this happen to anyone else. Also, when I call to talk to someone at their customer service no one answers or returns my calls!!! I am going to return these ribbons back to their company by mail tomorrow.Desired Settlement: I want my return cost refunded.

Business

Response:

Our records show that Tia called and left a message, and her call was promptly returned by customer service rep, C[redacted].

Review: Someone from Triton Imaging Systems called the restaurant and indicated that they were trying to respond to a request from us for printer ribbons and needed to confirm the model number of the printer. We have never ordered ribbons from this company. We have a local source. Subsequently, we received a box of printer ribbons and an invoice for $132.67. We normally pay $36.00 for the same quantity of ribbons.Desired Settlement: The East Bremer Diner needs to be permanently deleted from any call list in this company. The invoice #56164 needs to be voided. We are happy to return the product if the company will supply a prepaid shipping label.

Business

Response:

If they wish to return merchandise, we will be happy to issue a UPS call tag, and cancel their invoice

This company is a scam! They will get a name of an employee then send a bill for printer supplies you did not order or receive! They sent us a bill for ribbon that does not go to anything in our company and never was shipped to us. They will then call and harass your A/P person to try and get payment for a fake invoice!

BEWARE OF THEM!

Review: Triton Imaging Systems called my business and asked to speak to the manager. They then asked the make/model of our printers and in a few weeks we were sent ribbon and a bill for $132.67. During the call nothing was ordered by my employees and the sales associate made it sound like a routine call of updating records. It was very deceptive and from what I read has happening for a while.Desired Settlement: Payment for return shipping needs to be made and a credit needs to be issued. I am not using this product, not paying for it and I wish to be removed from the database.

Business

Response:

Without a Cr or Invoice Number, we are unable to identify this customer. The phone number given doesn't match any in our system. Please supply information needed and we will be happy to investigate this complaint

Review: Triton Imaging Systems contacted my business and spoke to a supervisor and told them a false story that I (owner) had wanted a box of printer ribbons sent that they had been holding for me. He just "ok". The ribbons arrived and I knew nothing about them. I had never once spoke to anyone from this company about ordering ribbons. Not to mention, they are extremely expensive!! I received an invoice and tried contacting the company and only received a recording that they would call me back. I have not received a call back yet.Desired Settlement: I don't want to be held responsible for an unpaid invoice for something I never ordered and don't need.

Business

Response:

Our records show no calls at all from this party. We also refute the statement that the sales rep said the "Owner" placed any order with us. Per the customer's request, we will cancel their invoice, and send ups to pick up our merchandise