Triton Imaging Systems

We catagorically deny that anyone representing our company was as rude as this complaintant  alleges, and made multiple calls.  Further, the complaintant calims to have "Overheard" a phone conversation. There are many phone solicitors making calls to companies, and...

it's more than likely they are confusing cold calls from another company with the single call our rep has made.
We will, at their request, remove their name from our calling list, and they may return the merchansies in question to the address on the invoice
[redacted]
Westlake Village, Ca 913692
Sincerely,
Te[redacted]
'Triton Imaging Systems
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If they wish to return merchandise, we will be happy to issue a UPS call tag, and cancel their invoice
Sincerely,
 
[redacted]
Triton Imaging Systems
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Revdex.com:
The business whom I complained against has stated that if they get our business name, they will call and advise that this matter is settled. The business name is Blue Mountain Brewery. Please pass this on to them. We are taking this as evidence that the business in question admits we owe them no money or anything else whatsoever, as he has stated in the email response to the Revdex.com that "the matter is resolved." Therefore, I have reviewed the response made by the business in reference to complaint ID 11540025, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

We are unable to respond to this complaint. The order number given, is incorrect, as it identifies a long standing customer of ours. Further, the phone number given does not show up in our system. If the customer would supply us with the correct Cr, and or Invoice Number, we would be...

happy to investigate this issue.
Sincerely,
T[redacted]
Triton Imaging Systems
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Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID 10462944, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Triton imaging systems does not engage in telephone sales,
rather, they purchase new orders from a company overseas who canvass, or make
“cold calls” seeking new customers for triton. They are provided with a sales
script to follow. Triton does not in any way encourage...

“questionable” sales
tactics. In the unfortunate event a caller will use sales tactics not approved
by triton, they do everything in their power to remedy the situation.
Triton has thousands of satisfied customers nationwide,
and the only complaints they’ve received are from a “cold call” or “canvas”
calls initiated from this outside source. As in any business  it is important to weigh the number of complaints vs number of satisfied customers. Triton
has thousands of satisfied customers
that have been with them for years, and continue with them as their trusted supplier.
These satisfied customers far outweigh the few complaints triton had received
triton will take this complaint into immediate consideration,
research it and be back to the customer in a prompt manner
 sincerely,
t[redacted]
triton imaging systems
###-###-####
 
our records show that this complaint was handled to the customer's satisfaction on october 23, 2015

I have already given our customer information on one of these complaints so I am not sure why they said they need it again but it is below.  I also left a message with your customer service  3/29/16 and again never received a return phone call.  see information below. 
medved autoplex
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customer  "mea[redacted]"  (this is the cr you have for us)
do not send any more printer ribbons to the above company!  we did not order them from you and you are not an approved vender!
Complaint: 11233591
I am rejecting this response because: see attached
regards,
p[redacted]
medved autoplex
###-###-#### direct line
###-###-#### business line

Do not use this company!!! It is a total scam!!! Terrible company. They cold called us many times. We told them we did not want anything from them as we already had other vendors. Eventually, they sent us an entire case of a product we did not order from them. There was no pricing information or invoice in the package, only a packing slip with an 800 number. We called them 5 or 6 times trying to get any kind of an answer as to why they sent us this stuff, who they spoke to, etc... We gave up after awhile. Over a month after the products arrived, they tried to bill us for the products that we did not order plus a late fee. When I finally was able to get someone on the phone who spoke english, they told us we would have to pay to ship the products back, plus the late fee, plus their initial insurance and handling fee. Completely unacceptable! When I told them we would not be paying the bill, or fees, or shipping for products we never purchased, they said that they would try to figure out what happened and get back to me right away... Weeks later, still haven't heard back. When I try to reach the person who claimed they were the "customer service manager," nobody has ever heard of them. This company is a fraud and a scam!!!! Do not let them waste your time and take your money!!! Demand to be put on their no-call list immediately!!!

Would you please supply us with the invoice number, and or cr on this since once we responded the file was closed. I'm sure we supplied the customer with the UPS Proof of Delivery. 
Once we receive the information requested we will be happy to respond
Sincerely,
T[redacted]
Triton Imaging
###-###-####

This had been turned over to our sales department and they will be in touch with the complaintant shortly
 
Sincerely,
T[redacted]
Triton Imaging Systems###-###-####

A[redacted] is misunderstanding what we need. We need the invoice we sent them. We have no "homeplate steakhouse" in our system. We do have a homeplate restaurant in taunton, ma. Would this be the same? 
again, we are perfrecly willing to investigage this complaint, and the complaint form from the revdex.com clearly asks for a cr or invoice number. If we sent you merchandise, which you claim we have, then there would be an invoice and packing slip, and or cr for you on that same invoice. Perhaps you could give us the main phone number to  your business and we can check our files that way.
Sincerely,
t[redacted]
triton imaging systems
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Our records show that the order was indeed, placed. The gentleman not only got a sales call, but was called a day or so later by the shipping department to go over the type of ribbon, the address it would be shipped to, cost and terms. All of this was verified by him.
To address...

Receiving a faxed invoice "days later, " the order was placed on sept 24....Shipped on oct 30. The faxed invoice was sent on dec 3. We do show that our c/s department has been in touch with them, and the merchandise in question is on it's way back to us. 
the gentleman may have received a call from another company, and is confusing them with us.  that said, when the merchandise is returned to us, we will issue a credit memo for the full amount, and consider the matter resolved
sincerely,
[redacted]
triton imaging systems
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Complaint: 11540025
I am rejecting this response because:
I have...

had no contact with this business to indicate the matter has been resolved.Regards,
T[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 10105844, and find that this resolution is satisfactory to me.
Thank you for your prompt response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10013424, and find that this resolution is satisfactory to me.
Regards,
[redacted] Dick's Auto

This issue has been settled. To say they got nowhere with phonecalls is incorrect. Our records show phone calls where Mike  Stenstream stated that he "Orderedby mistake" (See Customer Service notes below) There has been no "Harassing" phone calls. Rather, we've worked with them to settle the...

misunderstanding. The merchandise is being sent back and we have already credited their invoice.PAID, M[redacted]/FIN. MGR[redacted]05/17/2016 8:00a - SHE - CS/// MIKE. DNO. DNR. ORDERED BY MISTAKE. 
If they wish us to not contact their sister companies, we will need the names and address in order to purge them from our system which is updated by an outsource company.
 
Sincerely,
 
T[redacted]
 
 
 
 
 
 
 
 
 
Triton Imaging Systems
800-228-9585

After researching this account, it shows multiple phone calls by us since the account is 6 months past due. Not once in the conversations was there any mention of them "Not ordering" any merchandise. We were told many times that the "Corporate Office" will be paying the invoice, and even asked us...

to fax the invoice and UPS POD to them for payment. We also feel that going back to 2015 for a refund far surpasses any acceptable business practice. To date, they are holding merchandise that is six months past due, when they could have called and asked us to take it back, and are also asking for a refund on merchandise ordered last year, which has no doubtebly been used. These requests are withoug merit. 
 
Sincerely,
 
T[redacted]
Triton Imaging Systems
###-###-####

Tell us why hTriton Imaging Systems does not engage in telephone sales, rather, they purchase new orders from a company overseas who canvass, or make “Cold Calls” seeking new customers for Triton. They are provided with a sales script to follow. Triton does not in any way encourage...

“Questionable” sales tactics. In the unfortunate event a caller will use sales tactics not approved by Triton, we do everything in their power to remedy the situation.Triton has Thousands of Satisfied Customers nationwide, and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas” calls initiated from this outside source. As in any business  It is important to weigh the number of complaints vs number of satisfied customers. Triton has Thousands of Satisfied Customers that have been with them for years, and continue with them as their trusted supplier. These satisfied customers far outweigh the few complaints Triton had received
Triton will take this complaint into immediate consideration, research it and be back to the customer in a prompt manner
 
T[redacted]
Triton Imaging Systems
###-###-####
 
AFTER RESEARCHING THIS COMPLAINT, WE HAVE VOIDED THEIR INVOICE AND WILL BE FAXING THEM A CREDIT, AND WILL ISSUE A UPS CALL TAG AT OUR EXPENSE
 [redacted]
 
 
ere...

Since this complaint was responded to, we would need the customer's invoice or cr to find the account again and respond
Sincerely,
T[redacted]
Triton Imaging 
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Our records show that this complaint was recitfied to the customer's satisfaction
 
Sincerely,
 
T[redacted]
Triton Imaging Systems
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