Triton Imaging Systems

Review: This company contacted both our golf shop and our restaurant and stated they were our "printer supplier". The golf shop employee saw through this, and said no. However the restaurant employee was in the middle of the dinner rush, and did not realize this company is in fact NOT our "Printer Supplier" as all of our printers are handled through a contracted company that does not charge us for ink. When we attempted to contact the number on their packing slip to request instructions for sending it back, all we get is a voicemail. We do not want or need this "Rib Cart" for an epson printer, as we do not have a single epson printer on the premises.Desired Settlement: We would like Invoice #6[redacted]9 to be credited to a $0 balance, and never be contacted by this company again.

Business

Response:

Triton Imaging Systems does not engage in telephone sales,

rather, they purchase new orders from a company overseas who canvass, or make

“Cold Calls” seeking new customers for Triton. They are provided with a sales

script to follow. Triton does not in any way encourage “Questionable” sales

tactics. In the unfortunate event a caller will use sales tactics not approved

by Triton, they do everything in their power to remedy the situation.

Triton has Thousands of Satisfied Customers nationwide,

and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas”

calls initiated from this outside source. As in any business It is important to weigh the number of complaints vs number of satisfied customers. Triton

has Thousands of Satisfied Customers

that have been with them for years, and continue with them as their trusted supplier.

These satisfied customers far outweigh the few complaints Triton had received

Triton will take this complaint into immediate consideration,

research it and be back to the customer in a prompt manner

Sincerely,

T[redacted]

Triton Imaging Systems

###-###-#### OUR RECORDS SHOW THAT THIS COMPLAINT WAS HANDLED TO THE CUSTOMER'S SATISFACTION ON OCTOBER 23, 2015

Consumer

Response:

[

Review: 10875622

I am rejecting this response because: I feel as though the response was untruthful. This company sent us a product that isn't even for any machine we have on the premises, so I'm not sure how they could say they don't condone questionable sales tactics. Especially since it wasn't a sale. There was no discussion of pricing, so we don't even know how much money they are expecting from us. They called and gave the impression they were from the company that handles our printers, and then said that the "product we ordered was in" and asked if it was okay to ship it out. We never once ordered from this company, and especially didn't order something for a brand of printer we have never had. The company that actually DOES handle our printers don't contact us. They come out and check our ink levels and then send ink if we need at no additional charge. However, this company preys on speaking with someone who wouldn't know that, as they are just a front end employee, who has no authority to order items. How is this not questionable? And if ALL of their complaints are from this "3rd party company", and you don't condone these tactics, why do you still work with this company? If you didn't condone the tactics, you wouldn't work with the people who are using the tactics. At this point, I would just like some sort of actual proof sent that we will not be charged for this fraudulent "sale". We are happy to send the product back, but not at our own expense. If they send a shipping label, we will ship it back to them. I truly feel this company should cease operations however, as I truly doubt that they have even ONE happy customer, let alone "THOUSANDS".

DO NOT USE THIS COMPANY!!! IT IS A TOTAL SCAM!!! Terrible Company. They cold called us many times. We told them we did not want anything from them as we already had other vendors. Eventually, they sent us an entire case of a product we DID NOT ORDER from them. There was no pricing information or invoice in the package, only a packing slip with an 800 number. We called them 5 or 6 times trying to get any kind of an answer as to why they sent us this stuff, who they spoke to, etc... We gave up after awhile. Over a month after the products arrived, they tried to bill us for the products that we DID NOT ORDER plus a late fee. When I finally was able to get someone on the phone who spoke English, they told us we would have to pay to ship the products back, plus the late fee, plus their initial Insurance and Handling fee. Completely unacceptable! When I told them we would not be paying the bill, or fees, or shipping for products we never purchased, they said that they would try to figure out what happened and get back to me right away... Weeks later, still haven't heard back. When I try to reach the person who claimed they were the "customer service manager," nobody has ever heard of them. THIS COMPANY IS A FRAUD AND A SCAM!!!! DO NOT LET THEM WASTE YOUR TIME AND TAKE YOUR MONEY!!! DEMAND TO BE PUT ON THEIR NO-CALL LIST IMMEDIATELY!!!

Review: We are consistantly receiving invoices and bills for products not delivered or ordered. Every time we call to contact there is never anyone there to answer and then they call back at odd hours. I am still waiting to speak to someone but I think they are somehow involved in a scam system.Desired Settlement: We have no proof that the past product is ligit and or if we were over charged seeing as we have no product information. Seeking further assistance.

Business

Response:

Courtney called today, December 12, 2013. Left a message that was promptly returned. Her question was that she wanted to know if the invoice they have is a duplicate. That is the extend of the message. Our rep called and left a message on her voicemail

The Marriott has been purchasing from us since September of this year, they have, indeed received the product they ordered. Our rep will be happy to fax them the UPS Proof of Delivery on every shipment. We are also a bonafied vendor of this hotel. Our Vendor Id:32938

Review: Starting back in late October, we started receiving calls from Triton Imaging services saying that they had serviced our Micros Printers (which I knew to be not true b/c we deal with a local company who handles all our service and supplies for our printers and would not deal with a company in California since we are located in Georgia) and wanted to know how they were working and if we needed ribbon for them. After telling them several times on the phone that they did not service them, their sales representative abruptly hung up the phone. After not receiving any more calls for several months, we started receiving packages from Triton Imaging with printer ribbon, three packages over a three month span. The Front desk simply signed for them and placed them on the shelf with the other supplies, and the invoices went straight to our home offices to be paid. I never ordered any ribbons. I handle all ordering for the establishment, and every single staff knows that they are not to speak to sales reps, agree to anything or order anything period. After receiving the third package of ribbon, I started looking into who was sending it and why. The home office had paid two of the invoices, the first one (check #9497) on 02/17/14 in the amount of $132.67 and the second (check#9623) on 04/01/14 in the amount $518.27, which is an outrageous amount for printer ribbon to begin with. After looking into it I see were they have received numerous complaints (86 that I have seen and theres no telling how many more businesses they have done this to who have just eaten the cost) for doing the same exact thing to other businesses. On 05/08/14 at 10:31 AM I contacted Triton Imaging Systems and spoke with Eva. Eva said that the representative took the order from Brandi Stallings and that they called back on two separate occasions to verify the order. It would be impossible for them to have taken an order from Brandi as she knows the policies backwards and forwards, and the hours that she works are limited to begin with. Having spoken with Brandi, she is adamant that she did not place an order, that she did speak with them once and they gave her the line that they had just repaired the Micros printers (a familiar theme with this company) and transferred the call to my voice mail since she could not and was not allowed to deal with such an issue. After being flat out lied to over and over by Eva, who refused to return the money they obtained from us fraudulently, she said she would make a note in the file and pass it along and call me back later.This is flat out fraud and theft by deception. How this company is allowed to continue to practice these shady business practices is beyond me. With the sheer number of complaints (which are all the same as mine and I mentioned them to Eva who said it was just a few and had all been resolved) I do not know how they have not at the very least been investigated by the States Attorneys office. We demand a full refund of all moneys fraudulently collected and there products picked up and returned immediately. We will see this through to the resolution we seek.Desired Settlement: We want a full refund of all money's obtained and for them to pick up their products we never ordered nor want.

Business

Response:

Review: This is the 2nd complaint that I have filed against this company on behalf of Dick's Auto Group, the 1st involved our Dodge store. This current complaint involves our Ford store. They call and get printer model and a finance managers name and make them think that they are the company that services us and then ship out ribbons that we don't want from them and they are double the price that we normally pay. They shipped one box of 6 and it somehow got through the payables department and was paid! Now we received a box that we did not order, this time their are 21 and the invoice is for nearly $400.00. We are not paying for this and not paying to ship it back either, and I want the previous $132.7 back we paid them on check #1[redacted]3 dated 8/26/14 from Dick's MacKenzie Ford. If they want the product back they will have to come get it as we are not paying to return them. I have tried calling the business and the same as last time they don't answer the phone and you leave a voice mail and they don't return the calls. The last complaint they said they would send a return tag and they never did. They are scamming people and should be put out of business and not allowed to operate as their business practices are unethical to say the least. We require PO's for our vendors and if they had approval to do business with us they would know that they need a PO number.Desired Settlement: I want them to never call any Dick's Auto group store again, I want a refund of $132.67 from invoice#4**12 paid by check#1[redacted]63 cashed by them on 8/30/14 and to cancel the current invoice# 4[redacted] and come pick up their items they shipped to us with out approval.

Business

Response:

The merchandise in question was ordered. We made no reference to being their "Regular Supplier" We always ask if a Purchase Order is required before shipping, we were told it was not. This can be verified by the fact they received merchandise, and an invoice from us..... and paid it with no P.O.

Review: Triton Imaging Systems called our busy restaurant and spoke to a manager on duty. They mislead him to think they were the company we order our epson printer ribbons from, which they are not. He is not authorized to make purchase decisions. Someone from this company then called a week ago to ask for our fax number. They then faxed us a bill. We will not be paying this.Desired Settlement: I would like the invoice voided and to be taken off their call list. They did the same thing a few years ago and were told then to not call again. We do not appreciate the business tactics that Triton Imaging Systems employs. How is a company like this able to exist?

Business

Response:

Review: The business called the restaurant and spoke to a new employee and asked to verify our billing address and the type of printers we use. That employee is not authorized to verify a shipment or place an order of any kind. Shortly after we received a package via UPS with more than a years worth of printer ink ribbon. Upon opening the package and seeing an invoice for $507.59, the owner of my restaurant contacted them to verify who ordered the product and that we wanted to return it. I myself made a similar call later that day and I was told my boss had already spoke with them and they verified the return of the product. Over two weeks went by and instead of receiving a return packing slip from the company, we received anther bill for the same product. Several calls were made and over the next week and all I was able to reach was a voice mail. My voice mails were not responded to. Finally, today I called and spoke with the same woman as before. She informed me that the return was verified and they were awaiting the return of the product in order to credit the account. But there was no return shipping slip sent. She then told me that they would not send a return slip and that I had to pay for the shipping to send the product back. This is not what I was told the first time. After much back and fourth it was decided that she would send me a fax by the end of the day showing a $0 balance on the account and that we could keep the product. I never received the said fax. I really do not want to keep the product. I will return it but I want to see that they have credited my account for the full amount.Desired Settlement: I would like for them to pay for the return shipping and send me the fax that they said would saying that my account is at a $0 balance. Also would like for this company never to contact the restaurant ever again.

Business

Response:

We are surprised at this complaint as Mr Ratcliff just spoke to our Customer Service Rep and she is faxing the credit memo to him at this time.

Review: I received a telephone solicitation at work from Triton Imaging Systems trying to sell me some printer cartridges for the car dealership I work at. I told them I wasn't interested and thought that was the end of it. Days later a shipment of cartridges arrived with my name on the bill. I was interrogated by the office manager to why I ordered these cartridges and told her I didn't and said I would return them to Triton. A few days later we received a faxed invoice for the same cartridge order. I did not authorize Triton to send these cartridges and resent the pressure from Triton to get us to pay for them.Desired Settlement: I want them to take back the cartridges and reimburse the dealership for the return shipping cost. In addition I want them to stop sending invoices. Ideally I would like them to issue an apology and clear my name with my business manager that I didn't order them.

Business

Response:

Our records show that the order was indeed, placed. The gentleman not only got a sales call, but was called a day or so later by the shipping department to go over the type of ribbon, the address it would be shipped to, cost and terms. All of this was verified by him.

Review: Predatory sales tactic. Called business got employee name asked what equipment we have and then shipped $132.67 of ribbons that we do not need or want. Name of employee has no authority to purchase office supplies or would ever thin of such items.Faxed back invoice with rejection statement and of poor sales tactics. Wrote on invoice: "Anything shipped by you to this property will be considered complimentary and not entitled to payment." Once again these scummy companies that have to slim there way to make a sales. I will not pay for any product they ship to us and they are not to ever contact our business ever again. If they want their product back they can send a shipping label. We will not be paying for any return of product that they falsely sent.They will not try any collection of shipped product.AND, of course their fax number is not working.Desired Settlement: Never contact our business again.IF they want product back they pick up at their cost and effort.No attempts of collection of productA written formal apologies of there admitted predatory practice of slamming and never to try this sales tactic again.

Business

Response:

We have not as yet received any notice from this company....

Sales call was made, merchandise ordered, and a second call was made to verify:Product, Shipment Date, Approx Arrival Time, and Terms. Also, buyer verified they had authority to order. And, of course our fax is working. We receive orders by fax every day. We would know if there were a problem. Perhaps they are dialing wrong

Review: This company did a cold call to our office, asking a line level employee for details regarding our printer and operating systems and how often we have to change cartridge. Ended the call with "Okay you will receive your one month supply next week" and then hung up. We have received the $130+ "one month supply", the same one that we buy for $12 on amazon and other websites. Multiple calls to the number listed on the invoice have been unreturned. Extremely shady and unacceptable business practices to "spring" orders on a business that have not been requested nor authorized, then to send an invoice demanding payment and outlining interest rates and collection information in great detail.Desired Settlement: We will be returning this product if and when someone from this company returns our call. We refuse to pay any restocking fee/shipping on a product that our company did not order.

Business

Response:

Our records show that [redacted] has indeed, spoken to our Customer Service Department. They have complied with her wishes, cancelled her invoice and they owe nothing.

Review: This company called my store and told one of my employees that they were the company that just serviced our micros printer and would like to do a follow up to see if the printer was working properly.The gentleman then asked for the model/serial number of the printer and said he was glad we didn't have any more issues withe the printer. He then proceeded to ask if we were running low on ribbons and then asked if it was ok to send a replacement box.Admittedly the rep from this company, when I called agreed that they did not repair our printer nor were they an authorized vendor for our company. Also the employee of mine did not have the authority to make purchasing decisions. When I spoke to the rep she said she would "take care" of the invoice, close the account and add me to the do not call list. She wouldn't be specific about what "take care" t meant. When asked she just repeated "Ill take care of it". I asked if she could send a return label for the package and she said "she would see what she could do". This struck me as odd and after reviewing the Revdex.com website I am a little weary of this company's practices, as others have had the same issues.Just because you outsource your sales doesn't mean you don't have control over their methods nor does it relive you from the responsibility to do whats right by your customers. Its's simple, get a reputable call center to do your sales and you will earn lasting relationships with customers, instead of tricking one time sales to the unknowing masses.Desired Settlement: I would like to return the item that I didn't order and not be billed.

Business

Response:

T o Whom It May Concern:

Review: Someone from this company calls and gets the name of whomever answers the phone and then ships or claims to ship printer ink cartridge ribbon. We never place an order with them and then we get a bill. Bills have been paid in the past due to accounting not knowing that no one ordered it. The person they said placed the order has no authority or interest in placing these kinds of orders. They just call and get a name from whomever is working in the restaurant and put that on the invoice as a verbal purchase order. The person they claimed signed for the delivery is no one that works here. This business needs to be closed. When we called the office person said they want their ribbon cartridges back, which I do not have.Desired Settlement: I am not paying this invoice and I do not want them to call my restaurant or contact anyone here any longer.

Business

Response:

To Whom It May Concern:

Review: Triton Imaging Systems called my restaurant and lead a employee to giving them the model number of my printer, and allegedly permission to send us printer ribbon. The said employee [redacted] does not have authority to make these decisions at my business. She was scammed into the situation, and since she does not have the power to make finnancial decisions, This voids any "so called" agreements, which I have no proof of by Triton Imaging Systems. The first shipment arrived with a invoice date of 1/15/14 Invoice #37975, for $267.15 Then followed by 3/26/14 Invoice #41027 for $267.42, 4/22/14 Invoice #4224 for $267.51, 5/22/14 Invoice #4[redacted]1 for 267.24, 6/30/14 Invoice #4[redacted]2 for $267.15, 8/6/14 Invoice #46815 for $267.42, 9/4/14 Invoice #48196 for $267.51. The total being $1,871.40, which was paid by my book keeper, thinking this was a valid order. I was not aware of the situation until I happen to be around when a shipment was dropped off. I then realized what was happening, I have dealt with this situation before, my accountant was labeling this under a different catagory in the books so I did not know it was Triton Imaging Systems. I called right away and spoke with Eva, who assured me that I would not recieve anymore printer ribbons, and that anything we recieved from them would be free of charge. I then recieved another bill on 10/1/14 Invoice #4[redacted]5 for $267.24. I called again to ask why this was happening, and to find out about my $1,871.42 refund. She told me not to worry about that invoice, I told her I wanted my refund, and that I will send all the merchandise back, she said she could not help me, I ask to speak to her manager, she would not let me, someone named Mark Vera. I still have received no return calls, and now when I call no one is available. I am sure they have the conversation recorded saying that all of the shipped merchandise would be free. I am a small business that wants my money back, and I will happily return there product.Desired Settlement: I would like a refund for all the printer ribbons I have here. I will pay for the ones that were used, but I have 15 packs of 6 ribbons that I want a refund on. At there cost of $119.80 a pack that would be $1,797.00. Being that the product was never authorized by a person that can make finnancial decision, I feel this whole situation null and void. I also want to make sure they never send another product to me. I have copies of all the invoices, and check #'s sent.

Review: My complaint is regarding DECEPTIVE SALES PRACTICES of Triton Imaging Systems. Initially, a call was taken by an Assistant Manager at our business location. No purchase was authorized, but the sales person captured the name of the associate and sent a box of printer ribbons. The ribbons were received at the business and was signed for as being received. We receive many shipments. Within a few days, we began receiving collection calls from a man named, [redacted], who was demanding payment of $132.87. We have our own vendors for printer ribbons and would not pay $132 for these products. We have seen DECEPTIVE PRACTICES, like this before and settled them with help of the Revdex.com.My General Manager informed me that he paid the initial invoice of $132.87. Two weeks later, we received an invoice for $385.00 for products we did not authorize and did not receive.I instructed our Staff to not field calls from this company until a settlement is resolved, since will bill us for unauthorized, nonsense items.Desired Settlement: Although, we received a single box of six printer ribbons, by no means is this an acceptable value at $132.87. We pay less than $34 for a similar product through our own vendor. I wish to have our funds returned less than fair value of the product. My guess is that we should receive funds between $98-102.I want this company to "no longer contact us," under any circumstance. We need to be stricken from any call list or mailing list. Any correspondence is unacceptable.

Business

Response:

In checking our files, we find no complaints whatsoever from this customer. Further, the order was for 12 ribbons, not 6. We do not sell ribbons made outside the United States for many reasons. One, is obvious, the other, the ribbons from overseas are inferior in many ways. It's true you can buy ribbons for less money, or more. The fact is, you get what you pay for

Triton Harasses businesses and will not leave you alone until they get the printer model number. They called so many times and countless times I told them no, then they spoke with someone else and sent the ribbons even though we do not use that type of ribbon in our machines! They are all thermal paper! They sent us a 6 pack of ribbons and tried to bill us for the product we said we did not want! We sent it back to them and I hope this resolves the problem. Terrible company with horrible business tactics. It is not cold calling- it is harassment!

Review: Troll company calls and asks ineligible employee for re-order for products which we do not use under misleading circumstances. Will not return calls on sending unwanted product back. Typical scam operation.Desired Settlement: I just want to send the printer ribbons back. I will never pay for these items which were not ordered with anyone's approval. I will also not pay for return shipping.

Business

Response:

To Whom It May Concern:

Absolutely horrible company. They will continue to call and say something along the lines of "We are calling to confirm an order for ____________" of which we never ordered. They continue to do it and we tell them that we get our supplies from other company's. They call again and again until that get somebody that is not sure what is going on and they 'confirm' it. This happened to us. The kicker is that they billed us 10 times what we normally pay for the product. It is truly disturbing that somebody would have a business plan like this.

Review: Triton shipped ribbons to our business for six months that were not for products we used. They billed us for the ribbons. Unfortunately the store did not inform the billing department for a few months and Triton continued to send and bill for product we did not order. We paid Triton $1693.19 before we realized this was a scam. When I contacted Triton about the product they stated that one of our managers (they named a specific manager) ordered the product and gave them a product id that they tied to the ribbons they were sending us. When I spoke to the manager they identified he said he had never talked to them or ordered these ribbons. Triton continued to call me and ask for payment on the last invoice and when I finally got a hold of someone they offered to credit the last invoice if we returned the product at our cost. When I stated I was not going to pay to return a product I had not ordered, especially after I had paid them $1600 for product I did not order and could not use. When I mentioned that it was a scam she offered to credit our company for the last invoice that was not paid but said she would not credit us for the paid invoices. I would like to return all of the cartridges since we never ordered them and can't use them.Desired Settlement: I would like to be able to return all of the ink cartridges that were sent to use and that we paid for. I would like to be credited the $1,693.19 we have paid Triton since April of 2013 for product we did not order.

Review: This company calls and tell and average employee a false story on buying printer ribbons, and these employee's do not have the authority to purchase anything. This is a scam, I would like to file a complaint and am going to refuse payment.Desired Settlement: Billing adjustment to $0.00

Business

Response:

This complaint was handled to the customer's satisfaction on September 21, 2015

Review: I received a package containing a box of EPSON M1888B B/R ink cartridges from Triton Imaging Systems. The package had ATTN: RESTAURANT on the label and the invoice/packing slip attached to the package had the Executive Chef's name listed on it. I asked the Executive Chef if he had ordered the cartridges - he declined and said that he never placed an order. It should be noted that I am the Purchasing Manager and all purchases require purchase orders with assigned purchase order numbers; moreover, the invoice/packing slip did not have a Nassau Inn purchase order number listed on it. I contacted the phone number listed on the invoice/packing slip and spoke to a representative and informed them of my situation. I advised that I would ship the items back but I would require a return label as I feel I should not be required to pay for return shipment for an item that I never ordered in the first place. The representative persisted that the items were ordered and that I would have to pay for shipping. After doing some research I have discovered that I am just one of many who have had this same issue with Triton Imaging Systems. So I have decided to write this complaint in hopes of a resolution.Desired Settlement: All I desire is a return shipment label from Triton Imaging Systems. I do not think it is acceptable that I should be required to pay for shipping to send a product back that was never ordered on my end.

Business

Response:

In checking our records we show that a call tag was issued to retrieve the merchandise.