Triton Imaging Systems

In order to respond to this complaint, we will need wither the invoice or cr to identify the account. Once received we will be happy to respond
Sincerely,
T[redacted]
Triton Imaging
###-###-####

This was settlet to the customer's satisfaction. That said, we must address the`allegation that "C[redacted] was asked for a UPS Proof of Delivery but was Unable to produce it" On the contraty. Benita, in their establishment asked for same as far back as August 6, and it was indeed, faxed...

to them. The product was ordered and delivered. However, `we have closed the account to satisfy this complaint
Sincerely,
T[redacted]
Triton Imaging Systems
###-###-####

Our hotel has been getting phone calls from people asking to speak to our restaurant manager. When we ask who they are with and what it is regards, they say it's for the order for printer supplies and that they are with Triton. Upon reading other complaints, Triton states that they purchase orders from an outsourced company and that they (Triton) would never get involved with questionable business practices. However, the employees from this outsourced company are using Triton to identify who they are with therefore representing Triton. It is Triton's responsibility to ensure that whoever they do business with is behaving in an ethical manner when using their name which does not appear to be the case from all the complaints written on here. Most people hate cold calls but it is still an honest job. The issue with this outsourced company is that it follows a script that baits the employees from whatever company they are calling into believing that an order has already been placed and they are only calling to get additional information such as the printer model number. They then get the employee's name and send the products through without ever asking or stating that by giving them this info they are placing an order. Many companies are large with different departments so it can be difficult to verify or even know what the process for ordering supplies is and it is why it's so easy for many employees to fall into these types of traps. Triton seems to be aware of this therefore I am holding them responsible and accountable.

Complaint: 9891630
I am rejecting this response because:
Regards,
[redacted]
This is incorrect.  My employee never called this company and never ordered this product.  He has no idea who they are.  We purchase this item locally and would never have a reason to order it on line from California.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 10573157, and find that this resolution is satisfactory to me.
 In addition, I would like to have the East Bremer Diner information removed permanently from the call list of Triton Imaging Systems so this situation is not repeated. 
Thank you,
[redacted]

Per Mr S[redacted]'s request, we have put his company on our Do Not Call List. We, as a courtesy to him, sent UPS at our expense and picked up his last delivery of ribbons. 
It is to be noted that his company purchased from us on several occasions dating back to November of...

2015. We are perplexed as to why this complaint was lodged. K[redacted] was described to us as not only a document processor, but a Financal Manager as well.  
We have the merchandise back, a credit memo has been issued for same
Sincerely,
T[redacted]
Triton Imaging Systems
###-###-####

We do believe our rep represented themselves as your regular supplier.  To address the  cost of ribbons, that varies for a large number of reasons. The "Cheaper" ribbons come from China, and perform poorly. We do not import our ribbons, they are American Made and of the...

highest quality. We know of businesses that pay less than we charge, and  others that pay considerbly more. Price fluctuations on any product are a reslut of geography, and or the manufacturer. 
We will be happy to accept the ribbons back and to void out the invoice, and to remove your company from out database
Sincerely,
[redacted]
Triton Imaging Systems, LLC###-###-####

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 11788903, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

I am puzzled as to how Jessie asserts that we don't answer our phones. Two of our customer service reps have had conversations with both J[redacted] and S[redacted], and this issue has been settled to their satisfaction.
We consider the matter...

closed.
Sincerely, 
T[redacted]
Triton Imaging Systems LLC
###-###-####

Unfortunately, we cannot find this complaint in our file, even though, by the customer's response we did address it. If the customer would be kind enough to furnish us with their business name and address we will issue a ups call tag. Please note, at times when a Call Tag is issued,  it never arrives at it's intended destination.
Once we receive the address we will issue another tag
 
Sincerely,
 
T[redacted]
Triton Imaging Systems
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519294, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Please let the business know our address for a return shipping label is Nifty Fifty's, [redacted] Avenue Folsom PA 19033.
Thank you,
J[redacted]

Review: This company contacted our restaurant and inquired about the type of printers we use and "confirmed" the purchase of printer ribbon for a printer. The person who answered the phone on our end thought they were from our ribbon supplier and tried to be as helpful as possible but did not confirm any orders since no one on the floor makes purchases for supplies. Two weeks later, a box arrives with printer ribbon for a printer we don't own and I have called the company but have not heard back. They only supply a packing slip in the package, no invoice for totals or any other information that would be helpful.We have never used this company for purchases and will NEVER use a company that makes cold calls and sends products without talking to an authorized purchaser of supplies.Desired Settlement: I would like to send the ribbon back to the "company" that sent it to our restaurant with no charge as this purchase was never authorized.

Review: We have received calls and an invoice stating that we ordered and received 1 Epson Printer Cartridge. It is stating that J[redacted] ordered this cartridge. We do not have an Epson printer. Ms M[redacted] said she did not order it. We have a office supply company that we order from and she would not order any supplies from another company and would not order a printer cartridge if we did not have that printer.After researching this company, I am under the assumption that this is a scam. They call and get a managers name and then invoice the company for products that they do not need.Desired Settlement: We are requesting that this invoice be adjusted to $0.00 and that this company never contact us again.

Business

Response:

In checking our customer service files, the person who ordered the ribbon is no longer employed by this company. The invoice is past due by 90 Days. This is not something that has just come up. It has become evident that they do not intend on paying this legitimate bill, and thus, we have cancelled the invoice and written this off as a loss

Review: Someone from Triton Imaging Systems called my restaurant and asked for a manager. They then asked his name and to confirm a delivery address for a case of epson printer ribbon. No product was ever received. I am now receiving mailed invoices and calls for my fax number so send me an invoice. When I confronted "C[redacted]" over the issue, he told me he had a ups confirmation and signature. When asked to give me the confirmation and signature name, he was unable to furnish said items.Desired Settlement: I want the business to never contact me again. And hopefully, someone can put a stop to their scam.

Business

Response:

Review: Triton has contacted me in the past and as recently as today. I am the Executive Chef at the Embassy Suites Rivercenter in Covington, KY. I have had multiple issues with this company in the past. They call saying "someone" called in a printer issue with the kitchen ordering printers. Once in the past with out approval, they sent a case of printer ribbon at an inflated cost. I sent it back via UPS and later received a call stating we had to pay the shipping cost. We did not due to the fact we did not order it.Just today at around 11:15am EST, they called my kitchen about a alleged printer problem. I told the gentleman on the phone that we do not deal or buy from them and I have had multiple calls in the past from them. I told him that it was a scam and a racket and he proceeded to tell me "[redacted]" and then hung up. I do not remember his name..Companies such as this should not be allowed to just call random places to "check" on the printers in hope of getting someone to say yes and then send them and bill them for items they never wanted.Desired Settlement: I want this company to agree to take the hotels phone number out of it's contact list and to never call again. It is the only settlement that will be accepted.

Business

Response:

We cannot respond to this complaint as there is no invoice number or telephone number that corresponds with our records.

Review: On the first week of January, the hotel kept getting calls asking for the restaurant manager and I happened to pick up one of phone. I asked who was calling for the manager and they said that it was none of my business and I should just transfer to the restaurant manager. I then told them that I was the General Manager of the hotel and we do not have a restaurant manager and I would like to know what the call is in regards and what company they're with. The girl proceed to yell at me and said that she was inform to call to place our ink order and I was being rude questioning her call, but the caller hung up on me. hours later, another call came through and one of my front desk picked up the call.I over heard her saying that we don't have a restaurant manager and the caller hung up. The next day we got the same call again asking for restaurant manager and that they are our supplier for ink and they needed to verify what ink we use for our restaurant.This time, they got another front desk associate.The caller continued to ask what type of computer do we use and the associate said he doesn't know, but that we only have a micros station at the restaurant area. The caller then requested for the front desk agent's name, which the associate gave them his name and the caller hung up. The next day, we receive another call indicating that they are confirming our order for the Micros Ink and that there is a Keith working at the hotel.Another front desk associate verified that there is a Keith working at the hotel and then the caller hung up. we received a bill for $132 for ink cartridge we don't use.Please have the invoice removed and an address to return a product that was not ordered or requested from an authorized personnel.Desired Settlement: Please remove the bill and send an address for us to return the said cartridges that can't be use and was never ordered from an authorized personnel. Also, please have Triton remove our company from their call list. Our company uses approved vendors only and all orders are required to go through a specific channel, not a random solicitor that uses underhanded tactics in sending out a bill that is 10 times the cost of what our vendor gives us. Invoice #69338.

Business

Response:

Review: This company contacted the business I work for a couple of weeks ago claiming that they are an affiliate of the company that we purchase our ink ribbons for kitchen printers for, and that they will be handling our future orders and wanting to confirm our business information that they already seemed to have had on their end. Unknowingly, information was verified, and all the representative stated afterwards was that we will be receiving our order in the next week or so. Once the invoice arrived, they are charging $132.67 for 1 box containing six ribbons, which is outrageous. Our normal supplier we order from, we pay $19 a box for the exact same model/quality ribbon. In addition, they charged a $12.87 "Insurance and Handling" fee. This company is a complete scam, no idea how they got our information, but this is false advertisement and they need to be closed down. We need our information deleted from this company, and any owed balance to be reconciled, as we will not be paying for their products. We have already shipped the ribbons back to the company's listed address which is: 31320 Via Colinas Suite 103, Westlake Village, CA 91362. I have attempted to contact their customer service department over 5 times now, but I'm transferred to a voicemail system. I've left numerous messages for them to return my calls in regards to this, have not heard back. While researching the company online, I came across multiple complaints of the same nature, and decided to reach out to the company via Revdex.com. DO NOT ORDER ANYTHING FROM THIS COMPANY!Desired Settlement: Please discard our company information (Masamune Japanese Restaurant) [redacted]. S. Federal Highway, Deerfield Beach, FL 33441 and reconcile any open invoices for the products we have returned to your offices. Would like proof that we do not owe or have any outstanding balances. Thank you.

Business

Response:

Review: Hello, an employee from Triton Imaging Systems has called without an introduction as to who they were and simply asked if we still used our OKI Microline 320 turbo for our business. After replying that we did, they insisted on sending us a refill of ribbon cartridge's to us. Price or shipping and handling cost were never discussed with us. We received the pasckage anf an invoice for $132.67!! 6 cartridge's are only $6 on EBAY and I refuse to pay them. I have made many attempts to call them and even left messages to discuss this matter and have not received a call back.Desired Settlement: I want the company to take back their product, shipped in their expense, and wave the invoice for $132.67. I would also like them to remove us from their system and call list.

Business

Response:

Review: This company called me several times attempting to get me to authorize sending out printer ribbons for our kitchen equipment AT NO CHARGE. I told the gentleman that we already had a supplier and did not need ribbons. On one of my days off, he called back and asked to speak with the kitchen manager. He also told the kitchen manager the ribbons would be sent out AT NO CHARGE. I received an invoice from them for $132.67 about a month later for six ribbons. I can purchase these ribbons at a fraction of this cost. When I called their customer service line, I was directed to leave a message and someone would call me back. No one has returned my call.Desired Settlement: I do not want to pay for these supplies. I told them on three occasions we did not need the ribbons, yet they continued to call. When they reached the kitchen manager they specifically told him the ribbons were FREE. My company should not be held accountable for these charges.

Business

Response:

We responded to this complaint on 5/18/15

Review: Someone spoke with a manager and got his name. He never ordered anything, yet we received printer ribbons at an extremely high price. We did not authorize the purchase, yet product was sent. All purchases require a PO, which was stated as our manager's name. Not the correct form for PO's. Received another call saying they were sending more, but they did not speak to anyone. If I receive the product, we will refuse. BAD business practiceDesired Settlement: refund and discontinue bad practice of sales to our establishment.

Business

Response:

There is not enough information for us to find this customer in our database. The phone number given does not show up. There is no invoice or customer. Please supply same so we may respond