TruFit Athletic Club

Good morning, these issues were resolved yesterday

Good morning, I spoke to our leadership team and based upon their in depth review of your concerns, we will be processing a refund of $to the account on file that was used to pay your monthly dues

Your membership has been cancelled and all delinquencies have been waived

Complaint: [redacted] I am rejecting this response because: Are you saying that there is nothing wrong with the behavior of these managers? I was most upset with the challenge I worked so hard on and wasn't able to weigh out because there was no communication When I tried to reach the fitness manager I was hung up onYour response makes me think that you are ok with the way the club is being ran and that your clients paying good money are treated with such disrespect.My complaint wasn't against my trainer ( [redacted] ) if anything he is the only good thing you have going on at this clubI didn't ask for my sessions to be cancelled and refundedI logged into my account and see that you have indeed cancelled my sessions but I do not see that there has been a refund submitted Is there a phone number I can contact you at so that we can discuss these issues? Sincerely, [redacted] ***

Thank you for your time and providing documentation Your agreement has been cancelled and a refund will be issued to your card in the amount of $and you will see this applied in 3-business days

Thank you for your email and time, I will be sure to pass your information to our District Manager for further club discipline Just to confirm, you are looking to cancel your month term agreement or are you looking for the unlimited guest pass to be added? Unfortunately your signed agreement commits you to the terms for the next months We have issues a one month dues credit to your account

The signed agreement we have on file indicates a month commitment from you In order to cancel your agreement prior to the end of your term, we will need a copy of your move proof (according to your agreement) Once provided, I will proceed with cancelling all of the agreements you currently have on file with us I do apologize but we do not refund based upon your usage

Complaint: [redacted] I am rejecting this response because: I can provide proof, both camera footage (1-20-between 1-2pm) in the facility with me signing the cancellation paperwork and the notice given to [redacted] on 1-26-She did not rebut by cancellation because trufit has the appropriate documentation Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will be back in Colorado soon I have not moved to Idaho permanently, like I stated I am helping to care for my grandparentsI can give you proof of address change to EnglewoodI do want the child care to be discontinued immediately Sincerely, [redacted]

Good day, I have submitted your request to cancel both of your Kids Club agreements and I have also frozen your membership until December (no payments will be deducted during this time) If you need to reactivate sooner, the local club will be able to assist you

Complaint: [redacted] I am rejecting this response because: So that is repeated every days? Sincerely, [redacted]

Your membership has been cancelled and the $delinquent amount has been waived

Thank you for your inquiry and time The signed agreement we have on file indicates a month term membership, starting and ending Was proof of your medical condition provided to the local club? We can not locate this info and it is not attached to your membership

Our agreement is legal and binding just as any other business Nothing is hidden, everything is indicated within our agreement very clearly We are only deducting the amount you agreed to when you signed your agreement If you wish to cancel your agreement, I can process this for you but in order to ensure another debit does not take place, I will need to do so by 2/12/ Please confirm

I truly apologize for your concerns but please keep in mind you did commit to a term membership and signed the agreement prior to adding babysitting We at TruFit pride ourselves on out customer service and we decided to cancel and fully refund your membershipYou should see a refund to the card on file used to set up your membership in 3-business days

Initial Business Response / [redacted] (1000, 6, 2015/11/09) */ The signed agreement was emailed to the member 11/9/at 11:32AM CST Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did present a copy of the contractI did have to go through corporate which is a hassle within itself as there is no phone numberAfter three different email addresses someone finally respondedCorporate agreed to end the contract in December and the local office refused to do so until the end of FebruaryThey also waived the requirement that we must notify them by certified mailHad we known that we would have to go through all these ridiculous steps we would not have joined this gymThe local handling of this was horrible and we will never recommend this gym to anyone elseInitially we were never informed of an equipment fee and it is obviously not my husband's initials in this boxAdditionally we belonged to this gym years ago when it was owned by another company and the equipment has only gone downhillI had to try five treadmills in a row to find one that workedThere were always notes on machines that they were not operationalThe gym is dirty and not maintainedWe were told when we signed up there would be a drink and snack service coming inThat never happenedOur card didn't work several different times and each time we were assured it had been taken care of to have it happen againThe trainers who use the gym with their clients take over machines and on several occasions we would be on a machine and they would come over and tell us they needed it to finish a setThey literally "claim" three machines at a time, even though they can't use them all at onceJust a very frustrating experience and we will never return as long as it is owned and managed by the same corporation

My apologies for your concerns and I will do my best to resolve Do you have tangible proof that your membership was to be cancelled? We have nothing on file or attached to your agreement indicating a cancellation was requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI don't mind staying the full months but can I lower my monthly dues to the $a month plan instead of the $plan I am payingMy husband got a plan at chuze so there's no reason for me to have the unlimited Ike I had needed in the first placeI can do that instead of the credit for a monthIf I can transfer my plan to a lower amount for no chargeI used to love Trufit that's why I chose it but this defeated the purpose of me signing up with the gym since he got his own membership Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: [redacted] (person cancelling) has sent the cancellation to [redacted] & *** multiple times Along with me now attaching it again I will be the only person on the account I want to now cancel my membership completely Sincerely, [redacted] ***

My apologies for the confusion I caused Your account [redacted] has been cancelled and a refund for $was requested