TruFit Athletic Club

I truly apologize for your concerns but please keep in mind you did commit to a term membership and signed the agreement prior to adding babysitting.  We at TruFit pride ourselves on out customer service and we decided to cancel and fully refund your membership. You should see a refund to the...

card on file used to set up your membership in 3-5 business days.

Please Note the PT Auto renewal clause in your agreement: I understand that unless I submit a notice of written cancellation within 30 days of the last scheduled EFTpayment as described in the "Payment Schedule" section above, this contract will automatically convert to a month-to-monthagreement,...

whereby I will continue to purchase 5 sessions per month for a monthly payment of $150.00 as indicatedin the "Program Fees" section above. I understand that, except as allowed by this contract or applicable state law, this agreement is non-cancelled during the initial term, but that upon conversion to a month to month agreement the agreement may be cancelled at any time by submitting a 30 day notice of cancellation to the address indicated on in this contract.  I have attached a snapshot for you to review.  I have submitted your cancellation and you will not longer be debited for this privilege.

Complaint: [redacted]
I am rejecting this response because:Not once does this general manager apologize for how his staff treated us that night. The two daycare staff were extremely rude towards my son whom has special needs. I was lead into signing a contract by one of employees with the intention that they would work with me and my son whom I was open about regarding his special needs. I was never given any paperwork regarding what the daycare policies were. When this incident happened I was willing to take my son home, and mentioned that I would back. That's when his staff began making rude comments that they would not watch a child like mine. When I asked what they meant. That if they meant a child with Autism, they nodded their heads.  I was not given my refund right away, if anything my husband still needed to go by the office and speak with the general manager. We still didn't get the refund at that time, and instead he was told that I needed to remove  my post off [redacted]. He explained his staff's actions were simply because they are "minimum wage" employee s with no experience. And wants to brush the issue off with a simple statement that they know not what they do simply because they get paid "minimum wage". I don't understand how someone that grew up with another person with special needs could not see or want to address the wrong doing of his staff. And even mentioning that he may feel the need to share my son's day care video makes the situation worse, and shows me that he really must not have experience with others with special needs.I have now seen that my case is not isolated. Other parents have come forward on my post that they have gone through a similar ordeal, and so this tells me that their daycare staff are in great need of some sort of training. So no this statement he sent is not at a solution. I'm adamant that his staff get some sort of training, and. that I get actual apology over this ordeal. I would never want any other parent to go through what I did. It has really affected us more than he can imagine. My other son whom is not special needs saw this incident unfold before his eyes and he only being 8 years old. It made him breakdown. Not fully understanding why we were being kicked out the way we were.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I thought you said my card would not be charged and it was charged 54.00.
Sincerely,
[redacted]

Delinquencies have been waived and your agreement has been cancelled.

My apologies for your concerns, we at TruFit pride ourselves on our customer service and wish to release you from your term agreement.  I have submitted a cancellation as of today but being this close to your monthly dues bill date, you will see another debit.  We are monitoring your...

account and will credit it one months dues if this is the case.

My apologies for your concerns, I will do my best to assist you.  In reviewing your membership with us, there were no notes or attachments to your agreement indicating you had requested a cancellation.  By chance do you have a copy of this request you can share with me?

Complaint: [redacted]
I am rejecting this response because: These are hidden in the contract they have members sign, a year contract is for one year, this should not allow an organization to continually take money from a person's bank account after the conclusion of that year. Really shifty practice. 
Sincerely,
[redacted]

Good morning, I spoke to our leadership team and based upon their in depth review of your concerns, we will be processing a refund of $925 to the account on file that was used to pay your monthly dues.

Your membership has been confirmed as cancelled and we are refunding your card $94.99, you should see this in 3-5 business days.  This was made up of your monthly dues, bank fees and late fees for November 9th dues rejecting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We have come into a agreement  
Sincerely,
[redacted]

Our agreement is legal and binding just as any other business.  Nothing is hidden, everything is indicated within our agreement very clearly.  We are only deducting the amount you agreed to when you signed your agreement.  If you wish to cancel your agreement, I can process this for you but in order to ensure another debit does not take place, I will need to do so by 2/12/16.  Please confirm.

My apologies for the confusion I caused.  Your account [redacted] has been cancelled and a refund for $60.50 was requested.

Initial Business Response /* (1000, 10, 2015/09/06) */
When the member enrolled, she did so on a 12 month term agreement beginning 8/27/14. Normally the agreement would have the option of being cancelled after the 12 month term ended. Out of customer service, we will accommodate the member with...

an April 2015 cancellation and remove her from our Collections department.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you. 
Sincerely,
[redacted]
  my account is a joint membership so I hope that's not an issue with the credit.

Initial Business Response /* (1000, 6, 2015/07/21) */
Case # XXXXXXXX
All of [redacted]'s issues have been addressed. This has nothing to do with our website being hacked and the possibility of his membership being tampered with, but rather the desire to discontinue our relationship with Mr...

[redacted] moving forward. Tru Fit has agreed to cancel the membership.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I don't mind staying the full 12 months but can I lower my monthly dues to the $10 a month plan instead of the $34 plan I am paying. My husband got a plan at chuze so there's no reason for me to have the unlimited Ike I had needed in the first place. I can do that instead of the credit for a month. If I can transfer my plan to a lower amount for no charge. I used to love Trufit that's why I chose it but this defeated the purpose of me signing up with the gym since he got his own membership. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to verify that they will not charge me for any months past what I have already paid. In other words, please confirm that I have no outstanding dues to TruFit.
Sincerely,
[redacted]

My apologies for your concerns, I will do my best to assist you.  As of the end of January 2017, we have processed a refund for your unused sessions for a total amount of $360 and we also removed all delinquencies.  Your membership carries a balance of $128, normally this would need to be...

paid in order to cancel your term membership.  I have removed and cancelled your membership agreement.

Complaint: [redacted]
I am rejecting this response because: Yes this membership is finally deactivated (THANK GOD)after being told numerous times that they could not do it over email the corporation finally after months did because going into the actual location would never get me a manager to do so! SO Finally when I logged on to check my daughters account and I see that $107 has been taken out over and over I freaked out on the representative who FINALLY OFFERED TO CANCEL MY MEMBERSHIP OVER EMAIL! The only reason I kept my membership was to use the study for dancing while my daughter was so depressed she couldn't dance with a group of people after her Dad died so she was able to come in a release some stress by dancing in the room alone.  But after dealing with the constant neglect from TRUFIT it left a very bad taste in both of our mouths and we havent been back since March 7th! Although I have tried reaching out to your horrible club that has Zero Customer Service Skills to get this cancelled or at the very least my card date moved (which I was promised happened numerous times). I have been charged $40+ in late fees every month due to YOUR PEOPLE NOT FOLLOWING THROUGH WITH THEIR PROMISE!  Plus on top of the bad customer service skills I gave up on trying to contact the location and started to work with corporation whose hands are tied and could not cancel my membership until I freaked out on them and all of a sudden they can cancel through an email request! I am Thankful my membership is cancelled! Seriously! No wonder why you have an F Rating! But I am not Thankful that TRUFIT's lack of care has robbed my daughter of over $900 just because numerous employees of yours had ZERO CARE TO follow through with what they promised after Struggling to just get a Intelligent Customer Service rep on the phone or to return my calls!  
Sincerely,
[redacted]