TruFit Athletic Club

The agreement that was entered into was not done illegally, signatures were collected agreeing
to the terms In the best interest of customer service, we have cancelled your mother's agreement, lowered your monthly dues back down back down to the previous amount and requested a credit/refund for $in total, $from the additional club enhancement fee and months of additional $($29.97)

Complaint: ***
I am rejecting this response because: No other way to respond with requested documentsBelow is the email sent: From: *** *** ***Date: Mon, Jan 18, at
6:PMSubject: Re: TruFit Membership ( )To: *** *** ***
Hi ***,I've tried several times to call in and settle my bill and submit cancellation notice for my membership, and have been put on hold until I finally hang upPlease cancel my membershipI see TruFit already contacted the bank to get my new card information without my inputI've been out of the country and unable to use the membership, even though I was trying to submit cancellation before I left so I wouldn't be charged for another month.Thank you,***
Sincerely,
*** ***

I truly apologize but trainers leaving do not constitute a refund according to our agreement Due to session usage, I was able to receive special approval to refund you $ This will be mailed to you directly

Please Note the PT Auto renewal clause in your agreement: I understand that unless I submit a notice of written cancellation within days of the last scheduled EFTpayment as described in the "Payment Schedule" section above, this contract will automatically convert to a month-to-monthagreement, whereby I will continue to purchase sessions per month for a monthly payment of $as indicatedin the "Program Fees" section aboveI understand that, except as allowed by this contract or applicable state law, this agreement is non-cancelled during the initial term, but that upon conversion to a month to month agreement the agreement may be cancelled at any time by submitting a day notice of cancellation to the address indicated on in this contract I have attached a snapshot for you to review I have submitted your cancellation and you will not longer be debited for this privilege

Complaint: ***
I am rejecting this response because: I submitted the necessary documents way back in Its not my fault that the employee could not follow simple instructions, that's not my faultWith that said I sent all the necessary documents to the GM *** a while back I spoke with him yesterday and he agreed that the account number they had on file was either not mine or inactive and would send a request to corporated to send me a refund via check to my address Until I get my refund I am keeping this open
Sincerely,
*** ***

I truly apologize but this debt has been turned over to a 3rd party agency, we would need the proof of cancellation to be able to assist you further

I do apologize but we do not currently have an active membership for you. Looks like it has been cancelled over a week ago. According to your agreement you have business days to cancel in order to receive a refund in full. Do you have any thing tangible with regards to your club
efforts to cancel? Email, text, etc.?

In response to this yes I did pay the months after the contract was over on March 2016 even when I told them that the CONTRACT was over, I completed the 1 year and then even paid 4 months afterwards because TRUFIT never cancel my account even when I specify told them to cancel since I had already complete the 1 year contract!! Again I paid 4 months after it was canceled because according to them they never said I cancel the membership, this company TurFit is just trying to hold on to members even after the contract is over! Whats the purpose of a contract if they still going to charge you after its over!!

The club has made a few attempts to contact you and resolve this onsite.  In order to refund your cash, we will need to do this at the club level.  Please contact [redacted] at the [redacted] club.

My apologies, this was a timing issue.  Your debit was scheduled to come out on 9/28 the same date of our communication.  The refund has been requested and you should see it in the next few days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning, these issues were resolved yesterday.

Complaint: [redacted]
I am rejecting this response because: I canceled my membership a second time in July of 2016 because I noticed that you were still taking money out of my account after I canceled my membership in October 2015.  I have received no refund and you owe me $685. Per the GM Mr. [redacted]  there is 2 accounts on file.  One is my back account and the other is not mine.  If you have been sending this money to that account you might try getting it back because it is not mine.  I believe that it was employee human error that put that other account in my file.  I did what Trufit required.  I gave a copy of the sales contract to (i think his name was [redacted]) sale rep that initial signed me up for Trufit.  I have also gave the same stuff plus bank statements showing all the withdraws that were taking out of my account after I canceled my membership.  As also required I live out side the 25 mile requirement ( I live 26.9 miles).  
Sincerely,
[redacted]

Would you like me to apply it to your monthly dues?

Your membership has been cancelled and all delinquencies have been waived.

Initial Business Response /* (1000, 6, 2015/11/09) */
The signed agreement was emailed to the member 11/9/2015 at 11:32AM CST.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did present a copy of the...

contract. I did have to go through corporate which is a hassle within itself as there is no phone number. After three different email addresses someone finally responded. Corporate agreed to end the contract in December and the local office refused to do so until the end of February. They also waived the requirement that we must notify them by certified mail. Had we known that we would have to go through all these ridiculous steps we would not have joined this gym. The local handling of this was horrible and we will never recommend this gym to anyone else. Initially we were never informed of an equipment fee and it is obviously not my husband's initials in this box. Additionally we belonged to this gym years ago when it was owned by another company and the equipment has only gone downhill. I had to try five treadmills in a row to find one that worked. There were always notes on machines that they were not operational. The gym is dirty and not maintained. We were told when we signed up there would be a drink and snack service coming in. That never happened. Our card didn't work several different times and each time we were assured it had been taken care of to have it happen again. The trainers who use the gym with their clients take over machines and on several occasions we would be on a machine and they would come over and tell us they needed it to finish a set. They literally "claim" three machines at a time, even though they can't use them all at once. Just a very frustrating experience and we will never return as long as it is owned and managed by the same corporation.

Now I am seeing a $49 charge... what is that for?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

My apologies for your concerns, I will do my best to resolve.  I have waived your delinquencies and cancelled your membership.

Thank you for your inquiry and time.  The signed agreement we have on file indicates a 12 month term membership, starting 09.15 and ending 10.16.  Was proof of your medical condition provided to the local club?  We can not locate this info and it is not attached to your membership.

The signed agreement on file is for a 12 month term membership.  According to your agreement you can cancel this if you move 25+ miles from our club, medical reasons or if you cancelled within 3 business days.  You do have the option to pay the remainder of your term membership to cancel and this can be done at the local club.