TruFit Athletic Club

Now I am seeing a $chargewhat is that for? Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I cancelled.in person 1-20-and was told I was cancelling in time to prevent an additional charge for February I also cancelled "kids club" at that time and understood I had to give a week notice until the next charge1-20-was over days prior to 2-15-Customer device has been nonexistent after 1-20-I have been unable to discuss over the phone due to nonsensical excusesI have issues Kids club billingThis charge was not authorized Gym membership was canceled in person and there was no issue at that timeOnce [redacted] got involved, all of my positive experiences went out the windowMaking excuses, avoiding customers, and changing a member cancellation weeks after agreement cancelled are unethical Sincerely, [redacted]

The managers at our clubs are managing partners out of the personal training sessions have redeemed I will cancel your sessions and issue a refund for the sessions that were not serviced

The signed agreement on file is for a month term membership According to your agreement you can cancel this if you move 25+ miles from our club, medical reasons or if you cancelled within business days You do have the option to pay the remainder of your term membership to cancel and this can be done at the local club

To Whom it may concern a refund check for Ms. [redacted] $19.49 down payment has been mailed and her account has been canceled. Below is the thread of email correspondence between Ms. [redacted] and our district manager On Mon, Jan 15, 2018 at 5:52 PM, [redacted] <sam***[email protected]>... wrote:Good Evening, I wanted to follow-up with you regarding setting up a meeting to discuss the situation that occurred at the daycare at the Trufit Weslaco location. I was told that you wanted to meet with me.If you could please provide me with 3 dates that we can possibly schedule a meeting. Preferably after 5:00pm due to working 8am to 5pm Monday through Friday.Respectfully, [redacted] *** Bill H [redacted] Jan 16to [redacted] , bcc: me Ms ***With all due respect according to your last social media post we have already met and in addition we did have a meeting scheduled for last Friday at 6pm which you failed to show up for...in fact I waited for almost an hour for your arrival.With that being said I would like to take the time to clarify several points that I talked with your husband about.1. The sales counselor that you signed up with did everything in good faith. To the best of his knowledge he had no reason to believe that there would be any issues.2. The reason the Kids Club staff does not feel that they can care for your child has nothing to do with his disability but is based on concern for the safety of every child. What you refer too as inappropriate behavior is a safety issue for all the children.3. In regards to the video, let me be perfectly clear. It is not the intent of TruFit to portray you, your child ,or family in any negative way but we also have to protect ourselves when being portrayed on social media as discriminatory to the disabled. 4. In regards to the refund since you paid cash for the enrollment we must send a check for payment. Please confirm that the address we have of [redacted] *s accurate and I will have a check sent immediately.In closing I want to stress that myself and the entire TruFit team has compassion and recognize how difficult raising a special needs child can be, in fact as I discussed with your husband my mother adopted a special needs child over 20yrs ago so I have first hand knowledge of this.If you would still like to meet I can make myself available either Thurs or Fri evening at 6pm.Best regards,Bill H [redacted] TruFit District Manager

Your membership has been confirmed as cancelled and we are refunding your card $94.99, you should see this in 3-business days This was made up of your monthly dues, bank fees and late fees for November 9th dues rejecting

After the term of your agreement, your membership becomes month to month until we are notified to cancel (at least days prior to the debit date) I will submit the cancellation of your membership today (4/26/16), as it is active in our system Please provide any proof of prior cancellation you may have from the local club

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, contingent upon receiving the promised refund from Tru Fit Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Yes this membership is finally deactivated (THANK GOD)after being told numerous times that they could not do it over email the corporation finally after months did because going into the actual location would never get me a manager to do so! SO Finally when I logged on to check my daughters account and I see that $has been taken out over and over I freaked out on the representative who FINALLY OFFERED TO CANCEL MY MEMBERSHIP OVER EMAIL! The only reason I kept my membership was to use the study for dancing while my daughter was so depressed she couldn't dance with a group of people after her Dad died so she was able to come in a release some stress by dancing in the room alone But after dealing with the constant neglect from TRUFIT it left a very bad taste in both of our mouths and we havent been back since March 7th! Although I have tried reaching out to your horrible club that has Zero Customer Service Skills to get this cancelled or at the very least my card date moved (which I was promised happened numerous times)I have been charged $40+ in late fees every month due to YOUR PEOPLE NOT FOLLOWING THROUGH WITH THEIR PROMISE! Plus on top of the bad customer service skills I gave up on trying to contact the location and started to work with corporation whose hands are tied and could not cancel my membership until I freaked out on them and all of a sudden they can cancel through an email request! I am Thankful my membership is cancelled! Seriously! No wonder why you have an F Rating! But I am not Thankful that TRUFIT's lack of care has robbed my daughter of over $just because numerous employees of yours had ZERO CARE TO follow through with what they promised after Struggling to just get a Intelligent Customer Service rep on the phone or to return my calls! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/21) */ Case # XXXXXXXX All of [redacted] 's issues have been addressedThis has nothing to do with our website being hacked and the possibility of his membership being tampered with, but rather the desire to discontinue our relationship with Mr [redacted] moving forwardTru Fit has agreed to cancel the membership Thanks

Do you have your proof of cancellation that was signed at the local club for you membership and kids club amenity? Please provide this and I will have a refund issued

I do apologize but July was the first thing we have on file with regards to your cancellation If you moved 25+ miles away from one of our clubs, you would be eligible to cancel your membership prior to the committed month term date Can you please share the proof that you submitted your cancellation in October 2015? Our system only indicates one membership for you, I do not see a duplicate membership

Complaint: [redacted] I am rejecting this response because:Correct, I want the pt cancelledThat is my digital signature on the agreement, made on a signature pad without being shown the agreement Sincerely, [redacted]

My apologies for your concerns, I will do my best to resolve I have waived your delinquencies and cancelled your membership

Complaint: [redacted] I am rejecting this response because:They have processed two payments since my cancellation. One for $98 and one for 45. This is despite them canceling the policy. This is in an effort to slip through the cracks and still screw me over. Sincerely, [redacted]

My apologies for your concerns, I will do my best to assist you As of the end of January 2017, we have processed a refund for your unused sessions for a total amount of $and we also removed all delinquencies Your membership carries a balance of $128, normally this would need to be paid in order to cancel your term membership I have removed and cancelled your membership agreement

Good day, my apologies but I am not finding an active membership It appears as though this was handled at the club

Please, understand the communication is being duplicated and can confuse the issue Both of these transactions were requested to be refunded by the local club's general manager yesterday

Good day, all of your memberships have been cancelled Please let us know if you need anything else

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]