TruGreen

Review: I cancelled my services with TruGreen on Aug 5th. I explained that I was selling my house and no longer needed or wanted their services. I also told them that the services that I paid for in the amount of $193.XX the month before didn't do anything at all for the ants that were in my yard and it was a waste of my money anyway. They apologized for the inconvenience and said they would have someone come and spray my yard free of charge to make it right. I told them that would be fine but only if it was free but I still was cancelling my services because I was moving. Since then I had on two different occassions guys come to my home to do an a seeding to my yard. Both my husband and myself turned them away and told them we cancelled services. I then called again and cancelled over the phone again telling them I had already cancelled services. That same day I called them and the day that I sent the guy away they charged my and withdrew $488.61 from my bank account. I did not even realize that this had occurred until a few days later when I pulled up my bank account and wondered where all my money was at. I contacted them Monday, Aug 17th and they told me that they would see what they could do for me and would get back to me. After several telephone calls to them and to my bank, I had to cancel my debit card, and to make matters worse I am in the process of buying a house and the money they took is for that house. All they will send me is an email stating that they sent the money back but neither I nor the lady at my bank has seen any of the money come in on reports, etc. I really feel that this is so wrong on so many levels. I have had my blood pressure up so high and it has caused my husband and I so much stress and we are so scared that we are going to now lose the house that we have dreamed about living in our entire lives because TruGreen stole money from us. When they want their money they get it but why do I have to wait to get my money back for days or have to fight to get my money back from someone that took it when they should have never taken it in the first place.Desired Settlement: I feel that I should get my money back immediately and not have to wait and I also feel that I should get something for the stress and frustration for what this is causing my husband and I. I honestly do not know what we will do if we lose this house because of them. We have worked so hard all of our lives we deserve this house and we might not get it because of TruGreen removing money that was in the bank waiting for the outstanding checks for our house.

Business

Response:

TruGreen issued a refund to the credit card August 18, 2015. Depending upon the financial institution which issued the credit card, the refund should reflect within five to seven business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: According to the bill on 9/16/2015 Trugreen preformed a aeration and overseeding on my property. I seen no evidence that this was preformed. It had not rained in weeks and I know that you need at least 1 inch of rain for this to be preformed properly. When I called and told them that I was dissatisfiedwith the service, they said that they would send someone to look at it. They did send someone to look, but they left me a note stating that they could see some holes in the ground. If it was done correctly, my lawn should have been full of soil plugs. I am so dissatisfied with TruGreen. I would like some resolution to this matterDesired Settlement: Preform the aeration again when the moisture level is adequate for the job to be done properly.

Business

Response:

TruGreen spoke with Ms. [redacted] apologized, and addressed the concerns regarding the timing of the aeration. TruGreen agreed to aerate the property this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We signed up for a 7 visit trugreen lawn care plan in March of last year. The total for all 7 treatments was $313.16 - when you divide this out it is equal to $44 per treatment. While I understand this contract (which I have in writing) states the service continues from year to year - there is NOTHING on the contract that indicates a price change year to year. This year they began our service (without any contact being made that it would start) or that we even agreed to have our service continue - and they have tried to increase our bill - without any communication on their part - just a bill. I have called and emailed and spoke with numerous people at their company in regard to this and I have had zero resolution. This year - our bill went from being $44 per treatment to $63 per treatment. After speaking to Richard - he agreed to reduce the bill to $46.02 per application (and I have this in an email/ voicemail - but they have yet to credit or adjust our bill to this amount. Right now they are requesting $173.86 for 3 treatments - which is equal to $58 per treatment (no what our original contract stated). I have refused to pay this bill & asked for them to cancel our service numerous times - I actually requested a cancelation to our service prior to them performing a treatment on July 8th without my consent (and after I requested a cancelation to our service).Desired Settlement: I want our bill adjusted to the correct amount that was agreed to by the service rep - at the amount of $46.02 per treatment (making the total due to $92.04 - in addition - I dont feel I should be responsible for the treatment on July 8th as this was performed after a request to cancel services and without my consent. Once the bill is accurate - I would be happy to bring our account current and then end our contract (as requested in May 2015).

Business

Response:

TruGreen has notified the third party collection company to cease collection activity on $81.82 of the balance; TruGreen will not pursue the balance of $81.82 Please allow four to six weeks to receive an updated statement reflecting the balance of $92.04 due to preprinting of billing statements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am writing the complaint because I have made numerous unsatisfied phone calls on a lawn service completed byTrugreen on my yard. It started in May with the service but when I was home in June; Trugreen did an application of their weed control. It burned the top part of my yard. It was terrible looking. It was dead all summer. They came back in July only to spend about 5 minutes and I was there watching and timed it and he was gone. I dont think he even had time to apply anything but the flag to the yard. I called Trugreen and complained and they told me he was there longer and where going to bill me. I disagreed and then I verbally told them I didn't want them back so that cancelled the service. I was totally dissatisfied. Now they showed up to aerate my yard in fall when I cancelled service. They were so messy and they left grass and dirt from my yard all over the sidewalks and driveway. My husband spent an hour cleaning up after them. It was the worst job I seen in a while. Then,they called for payment I explained my position on paying for a service that was totally mishandled and cancelled. I have yet to get anymore answers. I spoke to someone before Christmas and they were checking records and where suppose to get back to me but nothing so far.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the contract cancelled and the bill written off.

Business

Response:

Upon review of the account, TruGreen did not find any request for cancellation of services. [redacted], the General Manager, has attempted to contact the customer multiple times to discuss the issue. TruGreen has notified the outside collection company to cease all collection activities regarding the balance of $102.08 and will not pursue the balance. TruGreen also issued a credit to the account for the aeration and seeding service in the amount $155.15. TruGreen has cancelled the all services.

Review: This business continues to call despite my repeated requests not to contact me. In addition, I have requested that they remove my name and phone number from their records. I have filed two complaints now with AG's office about this; however, I keep getting called by this company.Desired Settlement: Not only do I no longer wish to be contacted by the company, I would like an assurance that my name and phone number has been deleted from their records to ensure no one in the futures calls me for service. The pushy nature of this company and repeated contact is what lead to these complaints. No thank you does not register with them.

Business

Response:

Per your request, we have added your information to our internal Do Not Contact database. We have taken all steps possible from the corporate level and will do our best to ensure your request is honored to not be contacted by TruGreen in the future. The local office in Clarion, PA is aware of your request and measures have been taken at that location also to ensure your request is honored to the best of our ability. TruGreen is fully committed to complying with all solicitation laws. If in the future you would like to receive TruGreen service we would ask that you contact us.

Review: Service Provider is not charging me in accordance with the terms and conditions of our Service Agreement. They have over charged my Credit Card.

On 4/29/14 they charged my Visa $45.48 for the first treatment. On 6/5/14 they charged my Visa $181.90 for the second treatment, per the attached. I should be charged $29.40 for the first treatment and $59.40 for each subsequent treatments (2 through 7) per the atatched Service Agreement. They are now indicating that Grub Control is a seperate treatment and they are charging me an additional $59.40 for it and considering it a seperate treatment, which they provided during the second application. They did provide it during the second application as they were required to however, this is included in my service plan at no additional charge and as no additional treatment "count", per our Agreement. If you read the Agreement it says under the TruGreen Plan: "Specialized Services may be included in your plan (see below)". Additionally, next to both Grub Control and Chinch Bug Control it states that these services are included ("inc.") under the Specialized Services. Additionally, the Total Annual Investment of my Plan $413.13 does not include any additional charges for Specialized Services.

I am attaching copies of relevant documentation which may assist you in your review and will be happy to provide any additional detail upon your review and request of this matter. The additional concern I have with this Service Provider is that they "PUSH" their "EasyPay Option" upon the Consumer when they sell these plans to them to get you to proviode your Credit Card numbers to them so they can auto bill you. This sounds like a good idea at first until you realize that if your not checking your billing rates against your Contract with them, then they have a tendency to overbill you. I just wonder how many Consumers are not checking their accounts properly and this is happening to them?

I look forward to your prompt attention and response to this matter.

Thank you!Desired Settlement: I am looking for a credit amount of $133.26 back to my Visa account, which is the amount of the overcharge.

Business

Response:

We talked to Mr [redacted] and there was a misunderstanding how the grub control was applied at the same time as a regular application so we agreed to refund the 133.26 that he was charged for the grub application in the name of customer service.

Review: All calls made to Trugreen [redacted] April 21 2014 Called spoke with [redacted] to schedule vegetation kill spray for lot [redacted]. Explained the lot went thru to [redacted]. Ask that I be called prior to spraying so lot could be mowed for best results. Trugreen employee stated they would call prior to treatment. May 5, 2014 Called spoke with [redacted] and ask when the lot would be sprayed he said it was scheduled for the following week and they would call prior to spraying. May 6, 2014 had lot mowed in preparation of spray. May 30, 2014 received bill $250 for treatment check was written and cleared my bank. I was out of town from May 13 to July 9 July 10, 2014 Called spoke with [redacted] and explained that only half the lot had been spayed evident by the continue growth on half the lot. He stated he would put a work order in to have it completed and someone would call me within 24 hours to tell when the job would be completed. I explained I would have to have mowed again cost of $40 he said he would put in for refund of $40. July 11, 2014 paid to have lot mowed again $40. July 16, 2014 Called and spoke with [redacted] whostated it would be completed on Thursday or Friday of that week and the $40 was mailed to me. July 24,2014 Called and spoke with [redacted] She said the order had been cancelled for unknown reasons and she would reschedule and send the $40 which was listed as a credit. Aug 4, 2014 Call and spoke with [redacted] who stated he would have the local General Manager [redacted] call me to take care of the matter. He stated the $0 had been mailed. Aug 5, 2014 received $40 check for re-mowing of July 11th. August 8, 2014 had the lot mowed again $40. Aug 11, 2014 Went to the TriGreen office and spoke with [redacted] who stated his Service Manager had stated the re-spray had been completed. I told him it had not evidenced by continue growth of grass. He stated he would refund the $40 for the Aug 89 mowing and he would be sure the spay was completed. Sept 2 2014 had the lot mowed again $40. I have pictures dated of the grass growth and as of today this job has not been completed.Desired Settlement: Tru Green owes me $250 for not completing the job, $80 for mowing for a total of $330 which I want to close this file

Business

Response:

Ms. [redacted],

I know there have been issues with this service this year and I am willing to credit back the entire $250 for the service that you have paid for. I can not pay the mowing cost without having the receipts. My system will not allow me to refund more than what was paid for the service so I will need the receipts to turn in to my accounts payable department so that we may pay for those services.

Please mail those receipts to:

TruGreen

C/O [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not interested in a "credit" if they will send me the $250.00 then I am willing to close this issue

Regards,

Business

Response:

My proposal was to send the $250.00 back to you in the same manner in which you paid. If you paid via credit card, it will be credited back to the card. If you paid by check you will receive a check. I am sorry for the confusion the word "credit" caused. If the proposal is sufficient to close the claim I will put the refund request into our billing department so that the process can begin.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I paid this bill with a check which has cleared my bank and therefore expect a check to be sent to me to be received within 10 days of today Nov. 13, 2014.

Regards,

Review: TRUGREEN has recently sent my name w the bill of $25.77 to the collection agency "Transworld Systems". My agreement with Trugreen began when they knocked at my door asking me to try their service for a short time. When I agreed and signed their contract it was only for the summer season. The Trugreen representative agreed that after the season he would be back to discuss improvements or lack of improvement and if I would agree to carry through another season. On that day a paid him with a check in full that was then cashed. The check was the FULL AMOUNT of our agreement. Without my knowledge Trugreen made two extra lawn feed on my lawn (my husband & I work during the day) But no one ever came by or called to let me know these were extra applications I had to pay for! I then received a big bill from Trugreen for these extra applications I did not agree to or have knowledge of. I asked them to stop treating my lawn and told them I never even had a lawn evaluation after my summer period and NOT want to continue. Now this $25.77 is sent to collection agncy effected my credit score for something I di not want or AGREE TO!Desired Settlement: $25.77 billing adjustment and a letter to Transworld to have this taken off my Credit Report.

Business

Response:

TruGreen apologizes for any miscommunication regarding the continuous services or the company’s cancellation policy. It is stated on all letters and billing statements, “With the exception of Minnesota, your program will continue, year after year, until you or we cancel. To cancel just call your local branch at the telephone number shown on the front of this letter. You may cancel your program at any time. Be sure to request and receive a cancellation number.” Upon review of the account, TruGreen did not receive a notice to cancel to services until June 10, 2014 after three services had been completed on the property. The first service was completed March 24, 2014; the second and third services were completed May 28, 2014. The services left a balance of $106.31. TruGreen issued credits in the amount $80.54 August 2, 2014 leaving a balance of $25.77. As a gesture of customer service will remove the balance from the outside collection company. Please be advised, it is not TruGreen’s policy or intent to negatively impact a customer’s credit; therefore, TruGreen does not report payment history to any credit bureau.

Review: Trugreen killed our grass in our front and side yard. We have contacted them or they left messages approximately 13 times regarding this, starting 6/2/14. They admit it was their fault. The manager come out to look at it on 6/18/14 and said he would be out next week to re-seed it and then again in the fall to do it again. No one came out as of yet after 4 more calls they also left a few messages saying they would be out. On 7/7/14 after my husband called regarding this, we received a message from [redacted] Service Manager saying he would be out Friday 7/11/14 to re seed and then again in the fall. At 10:30am today 7/11/14 I called Trugreen to make sure someone was coming out today and I was told it was not on the schedule and someone would be out Monday.Desired Settlement: I would like my front and side yard re-seeded and my second treatment refunded. After that I would like nothing to do with Trugreen

Business

Response:

on Friday, 7/11/2014 we went out and hand overseeded the damaged areas in the front and right side of the property as per our agreement with Mr. [redacted]. We also top dreesed the damaged areas as well. As per our agreement we will revaluate the lawn in the fall and take whatever corrective actions are necessary to satisfy the [redacted]'s.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: TruGreen has been servicing my lawn for two summers now and have not lived up to my expectations and what they guarantee my lawn results to be. I have had weeds in my lawn that they could not control. At the beginning of this year, 2014, they came a month later than what was scheduled. They are very unprofessional in their promptness because there were several applications that they never showed up for and had to call several times just to get them to come. They have been nothing but a hassle to work with and get anything resolved. Nobody ever returns any phone calls. I never get ahold of anybody at our main branch to discuss any of our issues.My main concern is when I originally signed on with TruGreen they offered a 'Seven Application Healthy Lawn Plan' which I stated I would not be able to afford. My sales representative, [redacted] told me I was able to cancel any of the applications I felt I did not need to help with affordability. I called to cancel 2 applications that were scheduled and while canceling I notified them that the weeds were still not under control in my lawn. They took from that to proceed with the applications. So I got charged for them anyways, which I thought would be covered under their service guarantee plan to get my weeds under control. I originally signed up for automatic payments until I was not satisfied with their service so I cancelled the automatic payments and they were to bill me per application. I have yet to receive a bill and now received a phone call that I owe them $399 and they say it is getting sent to collection. I don't feel that I should be obligated to pay that amount for two applications that I originally canceled, especially after never receiving any bills. I cancelled with TruGreen because they are not willing to deduct the amount of the two applications that I cancelled. I don't feel that the customers are getting what they pay for because there were two occasions where they came and did not do anything, witnessed by myself and my neighbor.Desired Settlement: I would like the amount of the two applications refunded that were cancelled by myself and were still applied.

Business

Response:

TruGreen spoke with Mr. [redacted] and reached an agreement. Mr. [redacted] agreed to pay half the balance $197.16 and TruGreen will credit the remaining balance of $197.16. Mr. [redacted] submitted payment today. TruGreen will process the credit for the remaining balance.

Review: I signed up for the Tru-maintenance lawn plan which,for me, was supposed to be 5 treatments for the season beginning in 5/13. Prior to the 3rd application (8/13) I noticed that my lawn wasn't "greening" and that I still had a large amount of weeds in my yard, but I didn't complain at that time, deciding rather to wait until after the 3rd application. The 3rd application didn't yield any better results. In fact, my lawn looked worse (weeds)than it did prior to Trugreen coming on board and before my pockets were lightened by $141. I contacted Trugreen several times to complain of the situation. Most often their reps placate you, just enough to get you off of the phone, but then nothing is done. Recently I spoke with [redacted] to explain,yet again, my disgust with Trugreen. She assured me that one of the field managers, [redacted] or [redacted] would return my call...well that never happened. She also stated that Trugreen would apply another treatment, FREE OF CHARGE, on 9/4 and when that didn't happen, I was told it was scheduled for 9/5. That didn't happen either. But on 9/5 I did receive a call from someone who identified himself as [redacted], the lawn tech. He wanted to know if I wanted a consultation. Once again I voiced my displeasure with the services and informed [redacted] that I wanted services cancelled and (that) I would like a refund. [redacted] stated that they (Trugreen) were sorry to lose my business and he would request a refund for me. Well that afternoon, I received notification via email that they had treated my lawn. I responded via email (I have a copy of what I sent) to inform Trugreen that they didn't come to my house. Trugreen did show up to my house on 9/9/13 and left a receipt in my door advising that my lawn had been treated on that date. Interestingly enough, the tech's name on that notification is none other than [redacted]'s. (imagine that) A few days later I received a bill for $47.19, which I have no intentions on paying. If you need proof, I have plenty of pictures.Desired Settlement: As requested, I want services cancelled and I would like a refund. I'm not paying this latest bill for $47.19. That Allison Park office, under the direction of [redacted] is running a shady operation, and I want nothing more to do with them. While they have treated this situation as though it would be their word (big business) against mine (little consumer),I have pictures and fortunately for me, they don't lie.

Business

Response:

Below are all the notes on this account:

[redacted] GM went out to property and brought in topsoil and reseeded areas that had incect damage. We are crediting the last app and sending back a refund to the customer.

PLEASE CREDIT 49.00 PER APP PLUS TAX AND REFUND CUSTOMER DO

TO DISATISFACTION WITH SERVICE THIS IS A Revdex.com COMPLAINT SHE W

ANTS A FULL REFUND OF SERVICES AND WONT ACCEPT ANYTHING ELSE

I WENT OUT TO PROPERTY SHE HAD SOME INSECT DAMAGE SO I BROUG

HT TOPSOIL OUT RESEEDED AND TOUCHED UP A FEW WEEDS AND MRS S

TILL WANTS TO CXL AND FULL REFUND 6792

LMOM AGAIN TODAY TO MEET WITH MRS ON CELL ###-###-#### 908 A

M TOLD HER TO CALL MY DIRECT LINE 6792

MRS LMOM FOR ME TO CALL HER CELL AT ###-###-#### TO MEET WIT

H HER TO DISCUSS WHAT IS WRONG WITH HER LAWN. I CALLED AT 10

52AM LMOM WITH HER TO CALL ME TO TRY AND SET A TIME TO MEET

ON 9/24 6792

LM ON MACHINE THAT SHE CAN CALL BACK OR CALL BACK MONDAY AND

TALK TO THE GM [redacted] TO RESOLVE THE Revdex.com COMPLAINT. CALLED LEFT DETAILED MESSAGE ABOUT THE Revdex.com COMPLAINT I GOT I

N TOLD HER I COULD WORK WITH HER ON A REFUND OR GET A MGR OU

T TO LOOK AT THE LAWN AND SEE WHAT WE COULD DO TO FIX IT

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Signed up for TruGreen lawn treatment service in April, paying $375 in advance for a year of treatments. After first treatment, the weeds became out of control on my property. Sales guy assured me if I was unhappy a supplemental treatment would be provided. It took two weeks of regular contact with sales rep to actually get a follow-up treatment. Was advised to give it a few weeks to evaluate. After two weeks the lawn was still riddled with clover and other weeds. On 6/02, I called TruGreen Customer Serivce to cancel. I was provided cancellation # [redacted] and told to expect a refund of approx $320.00 back to my credit card within a few days. On 6/12, I still hadn't received a refund and contacted TruGreen again. I was advised a refund request was not processed and that I was only going to receive $270, as I had two treatments. I recall one treatment and a free supplemental treatment (neither of which were worth much). I disputed this with the Cust Service Rep, but she was of no further assistance.Desired Settlement: Quite honestly, the TruGreen service was a complete waste of my time and money and based on their "guarantee" I feel entitled to a 100% refund, but I will accept the $320.00 I was advised of on 6/2. I request this be refunded back to my original credit card, or to have a check sent to me for this amount.

Business

Response:

TruGreen recommends a full program of applications containing fertilizer and weed control applied every four to six weeks to begin to see and maintain desired results. This is recommended due to the germination of weeds every 30 to 45 days. The customer prepaid $375.26. TruGreen completed two chargeable application, April 8, 2015 ($32.07) and May 12, 2015 (57.73). These completed applications left a remaining balance of $288.67; this amount was refunded to the customer June 15, 2015. The General Manager, [redacted], spoke with Mr. [redacted] and agreed to refund the cost of the May application, $57.73 to resolve the concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a bill from TruGreen for services that I did not authorize. When I called to try and take care of the bill the customer service representative told me that I was still responsible for services even though I didn't ask for them. My husband specifically told the service technician not to treat our yard. We paid for an entire year of service last year and were extremely disappointed. TruGreen has terrible customer service.Desired Settlement: Bill needs to be written off.

Business

Response:

I apolgize for any inconvenience, and this will application will be credited. Once again, accept our apologies.

Review: We paid in full for Trugreen services for a year last year in 2014. We believed that after the year was up, our lawn care would be done and over with! Little did we know that Trugreen still came and treated our lawn this summer without our consent! We then received a bill for services we never asked for or wanted again! Had I known that their lawn care was a "subscription" that I had to cancel, I would have done that as soon as our paid year treatments were up!!! We had no such reminder email, phone call or letter telling us that Trugreens services would be automatically renewed. This is poor business conduct!!! A reminder letter, email, or phone call would have been appreciated as I would have known to cancel!Desired Settlement: I would like Trugreen to cancel our payment. I don't feel I should have to pay for something I never wanted.

Business

Response:

It is not TruGreen's policy or intent to provide unwanted services. TruGreen states on PrePay offer letters: Continuous ServiceTo optimize the effectiveness of your program, it is important to apply the right products at the right time. For this reason, your program continues from year to year without any action on your part. At the end of each season, we will remind you that your program will resume in the coming year, and we will also give you an opportunity to save money by prepaying for next year's program. Remember, even if you choose not to PrePay, the program will resume unless you contact us and cancel your program.TruGreen mailed the PrePay letters in November 2014 and February 2015. TruGreen did not receive notification to cancel services until April 29, 2015; TruGreen completed the disputed services April 4, 2015 and April 21, 2015. The account is cancelled. As a gesture of customer, TruGreen will notify the third party collection company to cease collection activity for the balances totaling $97.52. Please allow four to six weeks for all collection activity to cease as [redacted] preprints the statements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much!

Review: Miss quoted amount of yard I had, and did not complete services in full.Multiple calls got me no service they did not show up on scheduled dates. I did not get Follow up phone call returned to me. A lot of talk no service. I still had to pay 1/2 my bill also. I was told I still had some service done on my yard.The custom service on the phone was good, but again nothing was done.Desired Settlement: None I don't want to deal with them again it is pointless.

Business

Response:

Review: I signed up with ChemLawn in 2012/2013 to provide six months worth of lawn service. There was a slight improvement with my lawn's appearance after their service period. But as I told them when I signed up I only wanted six month's worth because I was selling my house and moving out of state. Since the six months of service I have been continually harassed by various TruGreen employees based out of the [redacted] location. They call my cell phone early in the morning, afternoons, and 830 at night. They call me every couple of weeks, for the last year. I have repeatedly told them to stop calling, but they persist. They always say it's going to stop, but it never does. They ran off another neighbor of mine with the same kind of harassment. I cannot emphasize just how horrible this company is. Just remember, if you deal with these people you will never get rid of them...ever.Desired Settlement: My attorney has advised me that I should get a letter from TruGreen stating that Tru-Green ChemLawn will not contact me via mail, phone, email, or any other way. I would like it signed by their manager from the [redacted] or [redacted] TruGreen office.

Business

Response:

Per your request, we have added your information to our internal Do Not Contact database. We have taken all steps possible from the corporate level and will do our best to ensure your request is honored to not be contacted by TruGreen in the future. The local office in [redacted] is aware of your request and measures have been taken at that location also to ensure your request is honored to the best of our ability. TruGreen is fully committed to complying with all solicitation laws. If in the future you would like to receive TruGreen service we would ask that you contact us.

Review: I ordered one weed treatment. It was done and I paid for it.

I was asked if I wanted more treatments and said no. The chemicals seemed to bother me so I wanted no more treatments. about one-two months after this I came home and found that the lawn had been treated again without my requesting it and received a bill for the treatment. I am refusing to pay for treatment I did not request despite daily phone calls from Trugreen.Desired Settlement: I want Trugreen to cease calling me and remove this unwanted charge.

Business

Response:

TruGreen apologizes for any confusion. TruGreen received a call from the customer instructing not to complete any further fertilizer and weed control applications, she only wanted the aeration and seeding completed. The customer provided preferenced dates for the service to be completed. The aeration and seeding was completed October 6, 2015. TruGreen issued a credit for the cost of the aeration and seeding December 17, 2015. The account has a zero balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: After being a customer for a couple of years we noticed that service had taken a decidedly downward trend. Service was being preformed without leaving notice that they had been on the property letting us know what was done and then we would receive a bill for said service. The dispute is for service on Sept 13, 2013 at our residence in the Cloverdale area, we had prepaid for fall aeration when the service was completed(?) no paper work was left and I finally figured they had been here when I found "plugs: of soil in my back yard. However about a week later I received an additional charge of $84.00 for that same date, after repeated calls I spoke to the service manager, [redacted]. Voiced my concerns and dissatisfaction. He advised that the additional charge was for a Lime treatment, however no paperwork was left at the house as agreed and none could be located for the date in question. Ironically a service rep was at the house the date my wife received the bill for this service, and he told her that he did not know what this bill was for and volunteered the statement that the company had not started Lime treatments as of yet. The service manager said that he would follow-up on the problem and get back to me in a few days. After several days about 10 to 14 I tried again and repeatedly to call him and the general manager back to discuss this issue. Numerous messages have been left and a response has not been returned. I have received numerous collection calls from the company reps and have explained the situation every time to the agent, who each always says that they are noting it in their system and emailing the company managers to contact me. I will not pay this charge until it is shown to me that it was actually completed, each agent that I have talked with can not find documentation for this service in their system. I have cancelled all additional service both in writing and verbally several times now.Desired Settlement: I desire an apology and credit to my account showing that the charge has been erased and then no further contact from this company or their representatives. NOTE: the contacts have been numerous since September. Supposedly noted in the company system per the agents I have talked with.

Business

Response:

I do apologize for the miscommunication and the lack of response to the request to speak to a manager. I believe that there was some misinformation surrounding the lime application as we complete lime applications all througout the year and we do many of them along with the aeration because when the lime gets into the aeration holes it will break down quicker which is desirable. I also apologize for the note [redacted] left. He has been spoken to and are trying to use this as a training opportunity. The $85 has already been credited to the account so you do not owe for that service. I will also put your phone number on our do not call list. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: TruGreen is billing me for services that I am not receiving. I've paid for the services because I was with the belief that the services were being provided. I've been a customer since 2011. They have always treated two properties of mine, which have always been billed under one account. Recently, I found out that TruGreen has only been treating one of the properties, but billing me for both. I've called several times, to which they promise that someone will call me back and the issue will be resolved. They have yet to follow through with calling me back to get the issue resolved. Desired Settlement: I want a refund for the services that I've paid for, but didn't receive.

Review: Paid in Full for lawn service. (spraying the yard. 5 applications) on April 30th 2013. They were supposed to do a yard inspection with us . Never showed up. After repeated calls. They came and sprayed..no analysis. The first week of june !!!! It did nothing. We called and were told they would be back. Never showed. We called and were told by a supervisor that they would be there tomorrow and he would call that evening to concur. Never showed, never called. Called again. told they'd be here.... nope. Liars and thieves. First week of july coming and 1 treatment that did absolutely nothing to weeds.Desired Settlement: I want my money back in full. We were not given what we were promised. I'm going to seek damages for results of their incompetence to my lawn.

Business

Response:

GM [redacted] talked to Mrs. [redacted] on 6/27/13 approx 9:30 am. Apoligized for the scheduling issues and promised that a service manager would be at her property on 6/28/13 to treat the weeds. He also gave her his direct phone line to call him if she has any other issues that need immediate attention. Mrs [redacted] was happy with the outcome.