U S Direct Express

Complaint: [redacted]
I am rejecting this response because: This is only a reply at this time, but as 1 fraudulent charge of $49.95 is still pending. I was surprised that even though the representative told me that they had already dismissed  the $10.74 charge, it and a $4.95 charge were put back into my  account. I still don't have the $49.95 back. They aren't telling me anything, so I guess I just get to wait (up to 90 day's) to find out.
Regards,
[redacted]

Revdex.com:
I want to stress out that the business's response to my complaint is incorrect.  I am keeping track of the transactions on Microsoft Excel so I know for a fact the exact dates that I've been using it.  During the month of September 2014, my Debit Card was used a total of 15 (fifteen) times, namely September 2, 6, 11, 12, 17, 19, 20, 23, 26 without any problems.  As you can see, I did use it on the 26th of September, therefore the point-of-sale restriction was NOT placed on the card on September 2 as is alleged in the response message.  Furthermore, said card was NOT closed on the 19th of September.  I was still happily using my Debit Card up until September 29, 2014 when I discovered that it was closed, while doing grocery shopping.  I did call the bank in the same day, 9/29.  I might have called them again on the 1st of October, however if I did, this was a repeat call to find out what's going on.  My first call was on the same day when I discovered the card closed, September 29, 2014.  
Moreover, I have no access to my contact information on the Direct Express website, other than user name and the password, therefore had no way of checking what address they have on file.  I have no access to any monthly statements either.
I will accept the apology.  I will be using this card for a while to use up the balance left on it, however have requested to discontinue the Direct Deposit.  I hope that my Debit Card won't get closed again while I'm using it.   If this however takes place again, I guess I will have no other choice as to visit the Revdex.com site again. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards, my issue is still unresolved 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will keep in contact with Direct Express and Richmond PD Regarding my identity theft. I expect positive results in recovering my funds.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].
Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I
have escalated her complaint to management at Direct Express to investigate and
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contact Ms. [redacted].
Please encourage Ms. [redacted] to contact me directly if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
313.222.9302

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

The fraud department takes forever to process and the staff is rude. Said they would mail the paperwork need so I could finish my claim and big surprise, I never got the paperwork.

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,   On July 30, 2015 Ms. [redacted] opened a dispute for $2672.98 related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from May 2014 through...

July 2015 by GSN (Game Show Network) / Google Play. Her Card was closed, and new card was issued. On August 7, 2015 Ms. [redacted]’ claim was denied for fraud could not be confirmed and for conflicting information.  Denial letter mailed to Ms. [redacted]. Conflicting information including, but not limited to the following: ·         The disputed transactions do not follow fraud trends. The disputed transactions take place over a year and the account balance is not drained quickly. ·         Transaction activity shows Ms. [redacted] frequently calling the Direct Express IVR system multiple times per month.  Leading to a conclusion  that she was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions   On August 11, 2015, Direct Express received additional  dispute paperwork from Ms. [redacted] and the dispute was re-opened and a Fair Hearing conducted.  On August 31, 2015 the claim was denied again for the reasons listed above.   On November 13, 2015 Ms. [redacted] opened for $327.66 related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from September 2015 through October 2015 by GSN (Game Show Network) / Google Play. On November 30, 2015 her Claim was denied due to conflicting information.  Denial letter mailed to Ms. [redacted]. Conflicting information including, but not limited to the following: ·         Ms. [redacted] has history with disputed merchant since 05/2014. Even though old card was closed, new charges are appearing on the new card that are allegedly unauthorized. ·         The disputed transactions do not follow fraud trends. The disputed transactions take place over several months and the account balance is not drained quickly. ·         Ms. [redacted] frequently calling the Direct Express IVR system multiple times per month to review transactions.  Leading to a conclusion that Ms. [redacted] was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions ·           In summary, Ms. [redacted] claims were denied and she was encouraged to contact the merchant directly to attempt to resolve her dispute.  Ms. [redacted] was notified by Direct Express timely when the dispute process was completed.   Please let me know if you should have further questions or concerns.   Sincerely, [redacted]

Be**er Business Bureau,I have been informed by Direc* Express *ha[redacted] [redacted] has been able *o access his card informa*ion on line.  Mr. [redacted]'s reques* for reimbursemen* reques* has been escala*ed *o managemen*.Sincerely,[redacted]Comerica Incorpora*ed313.[redacted]

Complaint: [redacted]
I am rejecting this response because: I pay taxes and have for 70 years. This company needs to obey the same laws as the rest of the United States.,
Regards,
[redacted]

Revdex.com, [redacted] is a program of the [redacted] and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

This company should be banned from doing business with the government. Customer service is horrible and they are trying to keep un-used social security funds. Everytime you call you get a different solution to the same problem. Their policies and procedures seem to change every month. They are very low class and social security should be ashamed to continue to do business with them after the mounds of complaints against this company...EXTREMELY TROUBLING!

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]i have contacted them several times no help at all the [redacted]also received a call from a specialist I forwarded the information requested and told to contact her back and left messages and there's been no further contact and then called the [redacted] and was advised there wasn't a person by that name at the company! There business practices are awful no two people have the same knowledge of the one service they have or provide!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You still have not done anything about refunding the moneys spent on phone cards and the extensive amount of my telephone time spent trying to resolve this issue. It took over a year of complaining and calls, and then a complaint to the Revdex.com to get you people to even do anything at all to resolve the issue. I expect some recompense for the money I spent (no I am not asking for recompense for my personal time) on telephone cards trying to get you people to do your jobs while you refused to do your jobs.
Regards,[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling 888-741-1115 and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded  [redacted]' complaintto Management at Direct Express to review and reach out to her to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I have been informed by Direct Express management of the following concerning the cardholder's dispute:06/28/16 - Dispute closed denied for prior authorization given based on the information provided by cardholder. It was determined that she relinquished control of card to a 3rd party.  She gave her husband her card and allowed him to use the card.  Letter mailed to her explaining dispute denial. 07/06/16 – The Direct Express customer advocacy group spoke with cardholder and explained the outcome of her case and offered to send her a copy of the investigation documents that were used to decision the dispute, however she declined the offer.  I understand that the cardholder does not agree with the decision but the Direct Express Terms of Use is very clearly stated:           
"You agree not to give or otherwise make your Card or PIN available to others. If you do, you will be responsible for any Transactions they conduct, even if they exceed your authorization. For security reasons you agree not to write your PIN on your Card or keep it in the same place as your Card." Respectfully, Comerica believes Direct Express handled this dispute properly and requests you close this complaint as having merit.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I have received the complaint submitted to your agency by [redacted] of [redacted] Public Guardians.  The complaint concerns the Direct Express card for [redacted].I have escalated this complaint to Direct Express management for review and Mr....

[redacted] will be contacted directly.  Additionally, I have spoken to Mr. [redacted] and explained the process and provided him with my telephone and email address.Sincerely,[redacted]Comerica Incorporated313.[redacted]