U S Direct Express

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned with a dispute he filed on his Direct Express card.  I have escalated his complaint to a Direct Express Manager to review and reach out to Mr. [redacted]...

to discuss his claim.
Mr. [redacted] should hear from Direct Express by the end of next week.
Sincerely,
Susan Rutledge Reeves
Vice President
Comerica Incorporated
###-###-####

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have been informed by Direct Express that the Dispute paperwork has not been received from [redacted] as of last week.  I have left [redacted] a voice message to contact me to discuss further.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted]'s concern involves accessing his Direct Express account online.
I have escalated Mr. [redacted]'s complaint to Direct Express Management. I have been advised that...

on July 15, 16, and 17th Direct Express attempted to reach Mr. [redacted]; however, they were unsuccessful in reaching him. Messages were left requesting he return the calls. On July 16 Web Support management advised they will have a representative call Mr. [redacted] on July 17th between 8:00 PM and 9:00 PM.
On July 17th, Direct Express made several attempts to speak with Mr. [redacted]; however, we were unsuccessful in speaking with him directly. Direct Express sent an email to Mr. [redacted] advising him of the phone call that will be made to him by the Web Support Team.
Please encourage Mr. [redacted] to contact Direct Express so that they can assist him in accessing his information online.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Complaint: [redacted]
I am rejecting this response because:
I did not make the charges and the customer services representive stated that the purchase were made online so they did not need a my pin and was pick up at Lauderhill store .I went thru the correct channels .The charges were not cleared for a few days after the purchase were made that's why I did not notices them. their representive agreed it is on tape recorded by them .
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves her grandmother's Direct Express card.  I have escalated her complaint to management at Direct Express. 
Direct Express has...

been unsuccessful in reaching [redacted] by telephone or email.  It is imperative they speak with her as soon as possible.  On August 7, 2014, Direct Express sent [redacted] a letter to contact [redacted], [redacted]t.  [redacted]'s telephone number is [redacted].
Please encourage [redacted] to contact [redacted] so Direct Express can assist in resolving her concerns.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,it only took 8 months but who is counting.They need a better system to help people in these situations. 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder...

may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.   Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
 
 
A lady [redacted] contacted me and choose again to do nothing then never asked for cameras but wants me to provide this info to them I told her that is what the investigators job was and that I was with my husband when card was stolen so it being denied because it was in his possession has no bearing since I was with him.  This company has done nothing to try to resolve this matter then do not care about me or that I now have an eviction on my record and I was locked out of my house because that was my rent money.  The reps that I talk to are the most unhelpful people most of the time I get hung up on or told I was denied and I have to send in a letter and it would be another 45 when that will be reviewed,  [redacted] told me she will do nothing for me unless I provide camera or police report I explained I cannot afford that and provided police officer and report I have also given her general manager on dominoes that will supply her with everything she needs to prove I didn't make transactions, this lady continues to do anything to get my money back and still had yet to do any leg work which is her job.  She promised me she will send it to be reopened then next days tells me she won't until I get camera and police report which unless u r official or investigator cannot do.  This company makes every attempt to not give money that was stolen on all valid claims I was never given any notification as I signed up for so I never knew transaction were being made.  Thanks to these people I not only have an eviction but I had to sell all my furniture to get into a new apartment so now all four of us is sleeping on a queen air mattress,  I cook with one sauce pan and one frying pan.  I have nothing to sit on while this company continues to sit and do nothing to recover what was stolen.  I do not accept anything less then what was stolen which is 938.00 why can't u people call one of these places that I was victim to why r u not doing anything to resolve my matter do I not matter.I have attached my eviction and storage where I will never get my possession back because u never took one step in retrieving what was stolen u should be ashamed of your lack of actions.  I have pulled out all future deposits and have taken at least 20 people pulling thier direct deposits with your company I continue to spread the word at SSI of your lack of customer relations and just about how horrible your company really is I have attached my eviction just showing what u have done to me and my family and what you continue to do 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told a card would be expedited and I would receive it in two days, so it would arrive by Friday. It is now Monday, and I have been trying to get a hold of the person I spoke with to see what the delay is, but my attempts have been unsuccessful, and my voicemails remain unanswered. Yes, they did waive a fee that I did not aware was charged and should not have been charged, because it is not my fault I have yet to receive a card. My card was canceled due to a charge I did not recognize on 1/13/14, and I have yet to receive a card. I have been charged several late fees on my bills because I have no access to my money. This company is suppose to take care of social security recipients and I cannot believe I am having to deal with this. This is my only source of income, and I have not had access to my funds that were deposited almost two weeks ago. Whenever I call the customer service they always have an excuse such as to give it a few more days, or there are delays due to weather, but I have been hearing these same excuses since the card was canceled. When I was told the card would be expedited I was also told I could not get a tracking number until the day the card was going to be delivered to my house, which makes no sense, because everyone knows, you are given a tracking number as soon as you ship a package. I am irritated and frustrated with this whole situation. There is no excuse for me to have to go through all of this. I have also had to cancel extremely important appointments for my disabled daughter because I do not have money for gas, because I do not have access to my funds. I can't imagine how many other people are facing the same issues I am, and my sympathy goes out to them. I am not happy with any results, because there have not been any.
After several hours trying to get through customer service, I was finally given the tracking information. According to the tracking information, the card was shipped out on Friday the 7th, which is the day I was told I would receive the card. Obviously I was not going to receive the card the same day the company decided to ship it out. I am glad the card should be in my hands today, but I am extremely disappointed in the amount of time it took to get to me. 
Regards,
[redacted]

Revdex.com,
I have been informed by Direct Express management that an investigator will contact the detective again regarding this case since the previous outreach was unsuccessful.  I was also informed that Direct Express received a certified letter from Ms. [redacted] on 5/19 and their Fraud team is reviewing the information.  Ms. [redacted] will be contacted by Direct Express.
I will provide another update once received.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about accessing the balance on her Direct Express card.  I have escalated her complaint to management at Direct Express to review and contact [redacted]...

[redacted].I confirmed by telephone today that [redacted] has spoken with Direct Express and her issues have been resolved.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 AN FYI, a few days after posting this complaint, I was called by [redacted], the advocate from US Direct Express.  the call came because of the complete posting with the Revdex.com, as well as my having contacted Senator [redacted] (CT) and the Department of the Treasury's Consumer Protection Bureau.  the principal reason mentioned by [redacted], was specifically the Revdex.com complaint. I wish to thank all those that assisted me in this matter, and the monies have been returned to my account.
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving his issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder...

satisfaction rating. The cardholder may contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,On January 25, 2016, Mr. [redacted]' Direct Express claim was approved.  Account was credited for $567.53.  Final credit letter was mailed to Mr. [redacted].  Additionally, Direct Express management spoke with with Mr. [redacted] regarding the outcome of his claim.    In summary, Mr. [redacted]' issues have been resolved.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr....

[redacted] will be notified by Direct Express when the investigation is completed.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]