U S Direct Express

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded  Raymond Villa's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted]' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving her issues.I have been informed by Direct Express Management that they have spoken with Ms. [redacted] and a Merchant chargeback was processed and provisional credit was issued to the her account in the amount of $399.70 on November 10, 2015. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr. [redacted] will be...

notified once the investigation is complete.Sincerely,[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:
Revdex.com case #: [redacted]Revdex.com has been CC this.[redacted] I have tried and tried to contact you by phone at the phone nuber below and heard your voice mail. I stated that on the 4th of January 2015 that I was admitted to a hospital and they put me into a long term care at that point sometime during that time we talked because I was able to answer your call because I was not doing anything and I stated where I was at and even complained about the number of times I called to try to get someone to address this. But anyways you said that you made some changes and that we would have to see if it worked so then I was in the hospital until January 29, 2015 without access to my mail and email. But you had my phone number and never called and left a message even if I did not answer. In my complaint I stated that I was sick a lot and that I have nurse and other health care provider and aids to help take care of me. To keep me alive, to keep fighting. I have added some pictures to show the wounds I get on my feet that has caused me to get osteomyelitis.  Maybe you might look that up and you would understand how serious this is and can be. The infections alone with out getting osteomyelitis is bad enough to take my life. I have in one of the pictures you will see I have already had a toe amputated and in another you will see how red and infected my leg was. Each time this happens It can take my foot, leg oand even my life. So maybe you can show a little compassion and understanding and not close the case so quickly. Also in this case and in many other cases dealing with Social Security  customers we will have only 2 posable notification to get in a month. That is when we have a deposit of our SS payment and/or if we have the low balance alert and you know that. So for you to state that if you don't here from me by the 22nd of January just after talking to me on the phone knowing I was in the hospital and sent that letter out the on January 8 2015 knowing I will not get it  and knowing that the only time I would get a notification from your system is on the 3RD of each month or if I get below the $50 low balance. Your company dose not allow us to get a text message or a email depending on the option we chose to know that the system is working at the time we make the choice. There is no way of knowing that we made a mistake until a month later it when we get are SS deposit and it dont work. I have kept my same number and changed to different phone providers and it still does not work. So it is with great certainly that it is not a problem with my cell phone companies. There should be on part of the process of elimination. I have stated for a long time that I believe the problem with my profile with your company's computer system.  In my files which make up my profile that one of them that deals with the option to receive alerts have an unrecognize character or lack of or a coma separation fields in a data file. Somthing is not letting the system not send out the alerts to email, text or even the phone call alert.  So to keep it simple, I am sure u have used the mail merg with Microsoft and the database where when you don't create the database or the variable right in the mail merg that your output is not right or letter. So please check all posable ways why this is not working and keep the case open until you get a answer that it is working. Don't close the case when you know I would not know if it is working or not until after the depot is made. There are months that I do not fall below the $50 low balance alert.Thank you[redacted]________________________________________On Wednesday, January 7, 2015 Direct Express1 <[redacted]> wrote:[redacted], I was requested to contact you regarding our Direct Express Debit MasterCard.  We have been unsuccessful in reaching you by telephone.  When you have a moment, please contact our offices at the number below so we may assist you.  If necessary, you may call collect.   If you no longer need assistance, you may disregard this message.   Thank you,[redacted] [redacted] [redacted]Card Services, Center of Excellence tel   [redacted]fax  [redacted]  
Regards,
[redacted]

Revdex.com,I have received an update from management at Direct Express that Ms. [redacted] claim was approved on 2/26/16.  Her card was credited $837.09 and a letter mailed to her explaining her card was credited.In summary, Ms. [redacted] complaint has been resolved.Sincerely,[redacted]
Comerica IncorporatedCorporate Quality Process

Revdex.com,
I am in receipt of the complaint that has been submitted to your agency by [redacted].  Ms. [redacted] is concerned with the level of service she received when speaking with Direct Express representatives and a dispute she filed for an ATM...

misdispense.
I have been informed that Direct Express management are reviewing the telephone calls Ms. [redacted] had with the call center representatives.  Management will address the issues appropriately.
Ms. [redacted]'s Direct Express card was issued a provisional credit of $102.50 on February 4, 2014.  A letter was mailed to Ms. [redacted] advising her the credit was issued to her card.
Direct Express has indicated that they are awaiting a return call from Ms. [redacted] so that a replacement card can be issued with the correct spelling of her name.  Ms. [redacted] requested that her current card not be closed so she could access the funds on the card.
Please encourage Ms. [redacted] to contact me directly if she has any questions or further concerns.
Sincerely,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have escalated Mr. Minor's complaint to management at Direct Express to review his complaint and contact him.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
When I call the phone number to check my balance it gives me the balance and shows the card active. However when I attempt to use the card either at a business or an ATM it shows that the card is not active. I have tried several times at several different businesses and ATMs with no success in having access to my funds. 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: Although my personal matter with the company has been resolved I do believe the bank falls under The Revdex.com has a role to play as the bank deals with customers.
Regards,
[redacted]

Revdex.com,   On July 30, 2015 Ms. [redacted] opened a dispute for $2672.98 related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from May 2014 through July 2015 by GSN (Game Show Network) / Google Play. Her Card was closed, and new...

card was issued. On August 7, 2015 Ms. [redacted]’ claim was denied for fraud could not be confirmed and for conflicting information.  Denial letter mailed to Ms. [redacted]. Conflicting information including, but not limited to the following: ·         The disputed transactions do not follow fraud trends. The disputed transactions take place over a year and the account balance is not drained quickly. ·         Transaction activity shows Ms. [redacted] frequently calling the Direct Express IVR system multiple times per month.  Leading to a conclusion  that she was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions   On August 11, 2015, Direct Express received additional  dispute paperwork from Ms. [redacted] and the dispute was re-opened and a Fair Hearing conducted.  On August 31, 2015 the claim was denied again for the reasons listed above.   On November 13, 2015 Ms. [redacted] opened for $327.66 related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from September 2015 through October 2015 by GSN (Game Show Network) / Google Play. On November 30, 2015 her Claim was denied due to conflicting information.  Denial letter mailed to Ms. [redacted]. Conflicting information including, but not limited to the following: ·         Ms. [redacted] has history with disputed merchant since 05/2014. Even though old card was closed, new charges are appearing on the new card that are allegedly unauthorized. ·         The disputed transactions do not follow fraud trends. The disputed transactions take place over several months and the account balance is not drained quickly. ·         Ms. [redacted] frequently calling the Direct Express IVR system multiple times per month to review transactions.  Leading to a conclusion that Ms. [redacted] was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions ·           In summary, Ms. [redacted] claims were denied and she was encouraged to contact the merchant directly to attempt to resolve her dispute.  Ms. [redacted] was notified by Direct Express timely when the dispute process was completed.   Please let me know if you should have further questions or concerns.   Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about issues he is experiencing with his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate and reach out to [redacted].Please encourage [redacted] to contact me directly if has would like to speak with me.Sincerely,[redacted]
[redacted]Comerica Incoporated[redacted]

Revdex.com,I have been informed by Direct Express management that statements were mailed to Ms. [redacted].  Additionally, if Ms. [redacted] wishs to continue her pursuit of this claim we recommend that you do so by seeking reimbursement directly from the merchant.Sincerely,[redacted]Vice President [redacted]

Revdex.com,
Direct Express management has provided the following update:
The dispute was closed additional information needed on June 14, 2016.  The cardholder was not able to provide an agreement with the merchant regarding the payment arrangements between the two parties.  Direct Express spoke with the cardholder today and reviewed with the cardholder the information that is needed to continue her dispute.  She told Direct Express she will attempt to locate her documentation and return it to Direct Express.
 
Please encourage the cardholder contact me directly if she has any questions or additional concerns.  I would be happy to speak with her.  I have left her a voice message again today to contact me.
 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about his Direct Express card.  I have escalated his complaint to management at Direct Express to review and Mr. [redacted] will be contacted...

with the outcome.Sincerely,[redacted]
[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called this company everyday for 45 days straight I was hung up on I was given no information regarding my claim.  The investigators had done nothing to get video for the 12 places that I was victim to.  The investigator had done nothing to investigate this matter just denied it on bias.  I have already talked to a woman named [redacted] and she refused to look into the matter unless I suplied her with video which I am unable to get since nothing can be given to me only officials or investigators.  I am very tired of being told to contact thier managment team when all reps will not help or they say there is nothing that can be done.  Again I was victim to someone stealing my card when I was with my husband and a person went to atleast 12 stores and stole my money and this company refuses to give me what is stolen.  This company has caused me to have a eviction on my record and all my belonging taken away from me.  I have nothing and I want my money back 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Ms. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business...

Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department