U S Direct Express

Revdex.com,
Direct Express management has reviewed Mr. [redacted]'s card activity and does not see that his card was overdrawn as he indicates in his complaint.  They have made numerous attempts to contact Mr. [redacted] to discuss his concerns but have not been able to speak with him directly.
[redacted] from Direct Express can be contacted at [redacted].  She is eager to speak with him to address any and all concerns he may have.
In summary, the specifics Mr. [redacted] outlines in his complaint do not appear to be accurate.  Unfortunately, he needs to speak with Direct Express to address his concerns.
Mr. [redacted] can feel free to contact me directly also and I would be happy to assist him in anyway I can.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. Cunningham's complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

You need to reopen this case. Nothing has been solved from Direct Express. I have been speaking with a gentlman by the name of brian said he would stop the statements but I got one today. and he was supposed to send me a new card with my total of 5.65 on it and that was 2 weeks ago havent got a thing but more charges. 
Regards,
Catherine Shafer

Complaint: 10857651
I am rejecting this response because:(Please see attached)
Regards,
[redacted]

Revdex.com,
I have been informed by Direct Express management that the payment for has posted [redacted]’s account.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com,
I forwarded [redacted]'s concerns regarding the non-receipt of her card to management at Direct Express. I have been informed that [redacted]'s card was ordered on 02/05/2014 and mailed on 02/07/2014.  I was able to confirm that [redacted] received the card on 02/10/2014.  Additionally she registered and "pinned"  the card on 02/10/2014.
Please encourage [redacted] to contact me directly if she has further concerns or questions.  Additionally, please express my apology to [redacted] for the frustration she experienced and assure her that Direct Express management is reviewing the process for expediting the delivery of cards.
Sincerly,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: I've reached out to Management on several occassions, to no avail. Also, I mailed my dispute paperwork and it should've been delivered 2/18/16. I've been to Social Security and completed the MOU process (2/11/16) but Direct Express claims the information was not sent to them. THAT'S A LIE!! [redacted], at SSA, spoke to her contact at Direct Express and my information should've been corrected the same day!! The ONLY resolution at this point is to have $851.00 refunded to me because this was clearly an error on Direct Express' part, not mine. I've sent State issued ID, birth certificate AND complied with Direct Express' request to have the MOU process done. Enough with the games and lies. Please do the right thing and refund my money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There are still the International purchase fees to be credited to my account.   I left a message with Ms. [redacted] concerning this.  Thank you so much for resolving this issue for me.
Regards,
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. [redacted]' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about disputes she filed on her  Direct Express card.  I escalated her complaint to management at Direct Express for investigation.  Below is...

a summary from Direct Express management of the status of Ms. [redacted]'s disputes:01/22/15:  Dispute SR#1-2283933532 opened for $155.25.  Ms. [redacted] stated she was billed the wrong amount and paid by other means that occurred on 01/07/2015.  She states amount agreed should have been $120.25 but was charged $155.25. 02/09/15: Direct Express received Dispute paperwork.02/14/15: Claim was closed additional information needed.  Ms. [redacted] was mailed letter.03/02/15: Additional information was received at Direct Express from Ms. [redacted] . Investigation continues. 03/06/15: Claim was closed denied due to insufficient information needed to process a charge back, for example: a copy of receipt, agreed upon charges, or payment by othermeans.  Ms. [redacted] was mailed a letter.04/13/15:  Direct Express contacted Ms. [redacted] to advise her on what additional information is needed for Direct Express to process a charge-back. -------------------04/03/15: Dispute SR#1-2409684031 was opened for multiple alleged unauthorized ATM transactions that occurred on 04/03/15.  Ms. [redacted] claims she lost her card &driver’s license and her PIN was written on the back of her driver’s license.No dispute paperwork has been received.  Claim is currently pending. In summary, both claims are currently pending awaiting additional documentation from Ms. [redacted].Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.  I would be happy to assist her in communicating with Direct Express management.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to review and contact Ms....

[redacted].Additionally, I spoke with Ms. [redacted] on the telephone and explained I have escalated her complaint to management at Direct Express.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted]'s concern involves a dispute she filed on her direct express card.
On 1/31/14 - Ms. [redacted] opened a dispute for multiple unauthorized transactions...

totaling $7,697.36 that occurred from 1/28/2014 through 1/30/2014.
On 03/14/14 - Direct Express received the Dispute paperwork.  
On 03/17/14 - Claim was denied due to conflicting information. A letter notifying the Ms. [redacted] was sent to her.
On 03/24/14 -A fair hearing review was opened.
On 04/01/14 - Claim was denied due to conflicting information. A letter was sent to Ms. [redacted].
Ms. [redacted] states in dispute paperwork that her Direct Express transaction was declined which prompted her to call Direct Express.  She was advised her card was being replaced and she would receive a new card in 10 bus days. Ms. [redacted]  claims she never received the new card ending and that she has not given her personal information to anyone. 
The Direct Express investigator shows new card was registered via telephone number [redacted].  The  Investigator called the number and a man named [redacted] answered; he stated he is Ms. [redacted]'s cousin and that the number Direct Express called is Ms. [redacted]'s cell phone and that he borrowed it for the day. He advised the investigator that they could reach Ms. [redacted] at her home and provided the home telephone number.
The Investigator reached Ms. [redacted] at the home telephone number provided by [redacted]. Ms. [redacted] stated the [redacted] phone number is an old cell phone and its no longer in service and she doesn't know to whom the [redacted] number belongs. Ms. [redacted] added she doesn't know a [redacted], even though he gave the investigator her home telephone number.
The person who activated the card, if not Ms. [redacted] has her personal information.  Ms. [redacted] stated she doesn't know [redacted] but he borrowed her cell for the day.   The Direct Express investigator was able to search Public Records and states there are ties between [redacted] and Ms. [redacted].
In summary, Direct Express has denied Ms. [redacted]'s claim.  Direct Express can not confirm that there was an error or that fraud occurred.  Additionally, the investigator found a conflict in the information provided by Ms. [redacted].  The claim remains denied.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Due to Direct Expresses error, I now have this bill listed on my credit report. This credit inquiry needs to be removed and I'd like to know what they plan on doing about it...Also, Social security offers for you to apply and keep the payment if it would cause hardship. That money was needed to finish paying his portion of bills. As his representative, I am now responsible for these bills. couldn't apply to keep it because it couldn't be located due to direct expressed error. 
 
Regards,[redacted]

Revdex.com,Please note that this complaint is a duplicate of complaint #[redacted] for [redacted].  Mr. [redacted] is concerned about the balance on his Direct Express Card and an unauthorized debit on his card for $6.52.I have been informed by Direct Express management that they have attempted to reach out to Mr. [redacted] to discuss his complaint.  They have not been successful in reaching him.Research shows Mr. [redacted] has not called Direct Express call center since 07/01/2013 in relation to a charge from Amazon. The cardholder advised the Customer Service Person the charge would not go through. Direct Express reached out to Mr. [redacted] several times in relation to his concern; however, they were unable to speak with him directly. They called the number on file for the cardholder; and they were told we had the incorrect number. Records do not show a transaction for the amount the cardholder mentions in his complaint. Direct Express needs to speak with Mr. [redacted] directly in order to verify which transactions in question he would like to dispute. On 02/03/14 Direct Express sent an email to Mr. [redacted] urging him to contact our offices ASAP in order for us to further assist him with his concerns.Additionally, please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:the business has been looking into and closing file since February 2 ! I'm 59 years old living on $733 a month and need my money returned asap!
Regards,
[redacted]
tuu

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]