U S Direct Express

Revdex.com,I am in receipt of the complaint submitted to your agency by Alisareshea [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to review and respond to Ms....

[redacted]'s concerns.Sincerely,[redacted]
[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:Please note in Attachment #1 from Direct Express FAQ section it states that funds may NOT be transfered to a bank outside the continental U.S. All fraudulent charges were transfered to a bank in Malaysia.
 Please note attachment #2.Letter from Direct Express Fraud Department.This letter states that if the completed form is received within 10 days of original complaint that a provisional credit will be issued on the 10th business day.MY ORIGINAL COMPLAINT WAS FILED ON 09/12/14.I did not receive the form until 09/20/14 via USPS making it impossible for me to have it returned within 10 days of original complaint.During my original conversation over this dispute I inquired if forms could be faxed or e-mailed and was told no.
I am requesting an explanation from [redacted] re: above as well as a provisional credit being issued.
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about his Direct Express card.  He is concerned because he ordered a replacement card on 12/17/2014 via regular mail and he did not receive...

it.On 12/30/2014 Mr. [redacted] requested another card and he chose expedited shipping, therefore, he was charged $13.50 and $4.00 card replacement fee. On 01/5/15 Mr. [redacted] received his card and the new card was registered and he had access to his funds. On 1/05/15, as a courtesy, Direct Express Management issued a refund of $17.50 to Mr. [redacted]' card.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to research and contact Mr. [redacted].  Below is...

a summary of the dispute timeline:On 02/14/15: Dispute [redacted] was opened for an alleged unauthorized ATM transaction totaling $483.00 that occurred on 2/13/15.On 03/11/15: Dispute paperwork was received.  Investigation continues.  On 03/31/15: Claim was closed, additional information is needed.   On 05/21/15: Direct Express management will contact Mr. [redacted] to advise him on what additional information is needed and to inform him he can fax the additional information to Direct Express to expedite the process.  Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] in concerned about her Direct Express card.  I have escalated her complaint at Direct Express management for investigation.  I have also asked that a manager...

reach out to Ms. [redacted] and discuss her concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

[redacted] Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The...

cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] Little's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com, I have forwarded Mr. [redacted] additional comments to Direct Express management to review and contact Mr. [redacted], Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about "enrollment" fraud for a Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Below is a summary of the results of the investigation:Research shows that enrollment was completed through the call center.  Extensive personal identification is needed to complete an enrollment for Direct Express.  The enrollment was approved by the Social Security Administration and became active on 12/05/14.  On 02/24/14: - Dispute SR1-[redacted] was opened for $2,245.00 for multiple alleged ATM withdrawals that occurred on 01/13, 01/14, and 01/16, 2015 that depleted the card account. Mr. [redacted] stated his January 2015 benefit payment never went to his personal bank account and that the funds were deposited into a Direct Express card which he never ordered or received.    On 03/06/15: Dispute paperwork was received.  Investigation continues. On 03/10/15:  The investigation determined that this case is enrollment fraud and Mr. [redacted] was referred to the Social Security Administration to arrange a critical payment.In summary, Mr. [redacted] will need to work with the Social Security Administration for repayment.Please encourage Mr. [redacted] to contact me if he has any questions or further concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Thomas Summers'  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:direct express has made this up because they have been neglecting my claims, and also have not sent me monthly statements as I requested.  Also due to an illness I was notable to checkmy account, itcould have been anyone, inccluding someone at direct express calling to check myaccount... So therefore they have been negligent and havenotdone a good job in helpingme recoup my money..google play has been doing this and getting away with it, there is a lawyer working on my claim now, also the Federal Trade Commission.
Regards,
[redacted]

Revdex.com,I have requested that Direct Express management reach out to Ms. Alice C Nicodemus to discuss her dispute with her. Sincerely,[redacted]Vice PresidentComerica Incorporated

[redacted] Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s...

94%cardholder satisfaction rating. The cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] Little's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about $30 in fees assessed to her Direct Express card.  I escalated her complaint to management at Direct Express to investigate.  I have been informed that on...

April 27, 2015 Ms. [redacted]'s Direct Express card was refunded $31.00.Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated313[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.Mr....

[redacted] will be notified by Direct Express of the outcome of the investigation.Please encourage Mr. [redacted] to contact me directly of has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I with my husband at the time it was lost I placed it in his wallet because I knew he had to take the bus and I don't trust people on buses.  So while I was with him heading to the bank that us when it was stolen right out of his back pocket.  It was still in my possession because I was with him we did not make these transactions so why is this company refusing to give me what was stolen from me.  Nothing was investigated I've been nothing but lied to by this company and all I want is the money that was stolen this company never called one store even when I gave them people to call.  This card was still in my possession while I was with my husband why would we purposely get it stolen to go through this hassle and get eviction and loose out belongings this doesn't even make sense why it was denied again let me make it clear to u I WAS WITH MY HUSBAND and I placed it in his wallet he never touched the card or knew the pin he can barely remember er his own card.  We are married why would it matter if he had it when u r married it is jointly I can see denying if I gave it to a friend or my sister but this is my husband and I was with him when it got stolen.
 
 
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  I have only been contacted once from US direct express, and the employee was supposed to call me back the next day and never did. I am still unable to get in contact with the fraud department. 
Regards,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because: I have reach out to the company and being told the same thing. I just spoke with Maira ID# 8122210, and was told it is in a Fair Hearing Status and their is no time frame. I am requesting your assistance an resolving this matter. The company can contract vme at 281-779-0744, 713-757-2927, or by E-mail. Thank you for your time.
[redacted]
Regards
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concerns involve a dispute she filed on her EPPiCard.  I have forwared her complaint to:
[redacted]
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[redacted]
[redacted]
Telephone [redacted] [redacted]
[redacted]
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My complaint from the very beginning hasn't concerned the card (which was cancelled long ago) but my repeated request to cancel the account itself and Direct Express' repeated claim that they can't close their own account at the request of the only person whose name is on the account (me).  Repeating a little of what I've stated previously, Direct Express has told me I can't close my own account.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department