U S Direct Express

Complaint: [redacted]
I am rejecting this response because:Until the funds are credited back into my account, this complaint will remain unresolved
Regards,
[redacted]

Revdex.com,This complaint for [redacted] appears to be a duplicate of complaint #[redacted].Thank you![redacted]Comerica Incorporated313.[redacted]

[redacted] is a liar she never left me a voice message I want my  $6.52 credited back to my account they illegally took from my account my remaining balance $2.44 I was never over drawen on my account someone in us direct express is messing around with peoples account plus I want my $4.00 credited back towards my account to after I order a replacement debit they illegaly took it out of my account which they have no right or business doing that is federal money and they can be sued for touching that they are nonething but theifs.

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. Martin's complaint to Management at Direct
Express to review and reach out to the cardholder to assist in resolving their
issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate. ...

Mr. [redacted] will be contacted by Direct Express once the review is complete.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Mr. [redacted].  His concern involves the handling of a dispute he filed on his Direct Express card.  I have escalated his concern to management at Direct Expres to review and respond.
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I have been informed that Mr. [redacted]'s Direct Express card has been reimbursed for the $13.50 expedited delivery charge.
Please encourage Mr. [redacted] to contact me directly if he has any questions or additional concerns. 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corproate Quality Process Department
###-###-####

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express to review. ...

[redacted] will be notified about the outcome of the investigation by Direct Express. I attempted to contact [redacted] by telephone and was unable to leave a voice message for him to contact me.  I would be happy to speak with him if he has any additional questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr. [redacted] will be...

notified once the investigation has been completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  [redacted]'s concern involves a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express and requested that they...

reach out to [redacted] to discuss his concerns.
Please have [redacted] contact me directly if he has any questions or further concerns and I will be happy to assist him in any way I can.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]  Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9977409, and find that this resolution is satisfactory to me.
There are still the International purchase fees to be credited to my account.   I left a message with Ms. Reeves concerning this.  Thank you so much for resolving this issue for me.
Regards,
[redacted]

Revdex.com,This complaint is a duplicate for [redacted]  The other complaint #[redacted]. The complaint was submitted on 1/7/2015 1:07:46 PM and was assigned an ID of [redacted].   I hope to respond to the other complaint within the...

week.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Direct Express did an outstanding job at correcting and addressing several issues. [redacted] who is a Direct Express Advocacy manager was nothing but courteous, empathetic, and  professional. This situation was approached with great diligence and for that reason I am going to continue to use this institution.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned with the responsiveness of Direct Express in working with her on settling her father's Direct Express Card since he died in February...

2014.I have escalated her concerns to management at Direct Express to contact Ms. [redacted] and review the process and timeline in access the Direct Express.  Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:I submitted every detail November 18 I signed up and cancelled [redacted] and also notified Direct Express because I believed it was a scam! My case was closed by Direct Express without any investigation! [redacted] returned about half of my money from my own initiative but Direct Express should be shut down for deceptive business practices from elderly and disabled people! I want to be paid for my anxiety and my investigating and Direct Express closed the case for lack of evidence on 3/19/2015 because they did no investigation!! I have no money to put on my phone because losing $117 when you get $733 is horrible Do something right Direct Express and quit lying
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Ms. [redacted]'s concern involves her Direct Express card. 
I escalated Ms. [redacted]'s complaint to Direct Express Management and have been...

informed that her issues have been resolved.  Below outlines how her complaint was resolved.
On 08/14/2013: Ms. [redacted] contacted the Direct Express call center.  Her last name was misspelled on her card. She was advised to fax two forms of ID.
On 08/15/2013: A fax was received; however, the social security card was not signed and therefore the ID was not acceptable.
On 10/10/2013: A signed social security card was received, the last name was corrected and the alert on the card was removed. Ms. [redacted] had access to her card.
On 03/05/2014: Ms. [redacted] called Direct Express to request a new card.  She was offered the two shipping options for the card, regular mail or expedited delivery with a fee of $13.50.  Ms. [redacted] disconnected the call, so no card was ordered.
On 03/25/2014: Ms. [redacted] called back and advised she hadn’t received the card; she was informed a card was not ordered. At this time, a new card was ordered and sent by regular mail. Ms. [redacted] called back and said she did not want the card. The card was cancelled.
On 03/27/2014: Direct Express management contacted Ms. [redacted] and expedited a card to her for free, as a one time courtesy. Ms. [redacted] should receive the card by 03/31/2014.
Please encourage Ms. [redacted] to contact me directly if she has any questions or further concerns.
Sincerely,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department