U S Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned with a dispute she opened with Direct Express for an authorized debit to her card.  On January 20, 2014, Ms. [redacted] notified Direct Express that...

she was disputing a $54.00 transaction initiated by Verizon Wireless that occurred on January 20, 2014.
On February 4, 2014, Direct Express received the dispute paperwork and reviewed the claim.  The claim was denied since Ms. [redacted] has authorized Verizon Wireless to debit her card previously on July 20, 2013, July 23, 2013, August 19, 2013, September 19, 2013, November 19, 2013 and December 19, 2013.  Ms. [redacted] is disputing a recurring payment that she established with the merchant.
Ms. [redacted] was encouraged to contact Verizon Wireless directly to resolve the matter.  This is a dispute that needs to be resolved directly with the merchant.
Please encourage Ms. [redacted] to contact me directly if she has any questions or needs assistance.
Sincerely,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  I escalated her complaint to Direct Express Management to investigate and below is a summary of the outcome of her dispute.On January 4, 2015, Ms. [redacted] opened for two...

alleged unauthorized ATM transactions totaling $744.00 that occurred on 01/03/2015.  Ms. [redacted] states her card was stolen. 01/20/15: Direct Express received Dispute paperwork.01/20/15: Claim was denied for conflicting information including but not limited to the following:  Ms. [redacted] states she does not keep PIN with the card, however, there were no failed PIN attempts/PIN changes prior to disputed transactions; total amount was not quickly removed from account; Ms. [redacted] has history at locations of both ATM withdrawal ([redacted], [redacted]); there were no VRU balance inquiries prior to disputed transaction but exact amount of balance was known; after Ms. [redacted] cancelled card, no further transaction attempts were made on the account. 01/21/15: Direct Express management called Ms. [redacted] to explain the reasons the dispute was denied. Ms. [redacted] was not happy with the reasons the case was denied and stated she had never been to locations of disputed transactions.  Direct Express management informed her that the transaction dates and amounts of previously non-disputed transactions made that same day at the same location she used previously.  Ms. [redacted] ended the call.  Additionally, Direct Express sent Ms. [redacted] copies of the dispute documents for her records.I understand that Ms. [redacted] is upset about the outcome of her dispute, but the decision remains unchanged.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
 
I am rejecting this response because: this still has not been investigated. Direct express can not provide any doceumentation that I made those charges. They have not even attempted to contact the merchant. The lady that keeps calling me keeps saying it's not getting pass me and I made a decision.  I demand proof that this was investigated. 
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted]'s concern involves a dispute she filed on her Direct Express card.  The dispute was opened on February 17, 2014 for an unauthoirzed transaction in the...

amount of $102.80 that occurred on February 3, 2014. 
On March 17, 2014, Ms. [redacted] spoke with Direct Express management and agreed to fax additional documentation regarding her dispute.  Ms. [redacted] indicated that she has documentation from the Merchant that states that her card should not have been charged.  Additonally, Ms. [redacted] needs to provide the date and name of person she spoke to at Merchant. When Direct Express receives this documentation they will attempt to "chargeback" the unauthorized transaction to the Merchant.
Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]

Revdex.com,I have been informed by Direct Express Management that Ms. [redacted]'s claim was approved and her account credited on May 25, 2016 in the amount of $743.24.  A letter was sent to her informing of the credit to her card.  Additionally, Direct Express attempted to reach Ms. [redacted] by telephone but was unsuccessful in speaking with her. Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to review and contact [redacted]...

directly.Please encourage [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Ms. [redacted]s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I escalated her complaint to management at Direct Express to investigate.  Below is a...

summary of the dispute timeline and outcome:05/01 -  Dispute SR [redacted] opened for $723.50 for alleged fraudulent POS and ATM transactions occurring on 05/01 in Miami FL (CH lives in Ohio).  The card was closed & a replacement card was mailed expedited.  The replacement card was registered on 05/11.  Of note, there were a series of card closure and replacementrequests during the months of January – April 2015.  Once this dispute was filed, an alert has now been placed on the card account requesting 2 forms of ID PLUS caller must be authenticated to update address, order card, etc. 05/15 - Case was approved for $744.11 (difference based on additional disputed transactions and card replacement fees ) and card account was credited (see screen shotbelow).  Letter mailed to Ms. [redacted]. In summary, Ms. [redacted]'s claim was approved and her card was credited on 5/15/15 for $744.11.Sincerely,[redacted]Comerica Incorporated[redacted]

I think that eeryone that has been ripped off by these spawns of satan should also file a complsont with the SSI department. The fact that they victomize people they know are disabled because they have been given misplaced trust to handle the SSI money given to us is repulsive. Maybe if the social security office is informed of just how many people they have stole from they will terminate their contract. They do not deserve to be given another chance to steal,mislead,decieve,manipulate,cause stress and then finally heartbreak and despair to not one more person ever. With the amount of peole this has been done to and the fact that we are disabled there has to be a law firm that may be willing to assist us. My name is julia w[redacted] and my email address is [redacted] if you feel that strength comes in numbers and are willing to form a petition to send to the docisl security adimistration office please email me.

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed with Direct Express for an unauthorized transaction.  I have escalated her complaint to management at Direct...

Express to review and respond with the results of the investigation.  Ms. [redacted] will be contacted by Direct Express.
Please encourage Ms. [redacted] to contact me if she has any questions.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint that [redacted] submitted to your agency.  Her concern involves a dispute on her Direct Express card.  I have forwarded her complaint to a Direct Express manager for review.  I will provide an update once...

received. 
Additionally, please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted] D [redacted].   Ms. [redacted] is concerned about a charge to her Direct Express card for $13.50.   Her card was charged on 5/5/14 for an expedited card delivery. ...

 Ms. [redacted] did not request the expedited delivery so on 5/21/14 her Direct Express card was to be credited back the fee.   Unfortunately, Direct Express debited her card again for the fee on 5/21/14 instead of crediting the fee back.  On June 27, 2014, Ms. [redacted]' card was credited $27 which represents the two fees charged to her card.
Please express my apology to Ms. [redacted] for the confusion and frustration she experienced.  Please encourage Ms. [redacted] to contact me directly if she has any questions or additional concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department
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Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded Sharon Brown's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have been informed by Direct Express management that on 10/28/14, the Customer Advocacy Group  spoke to her and expedited a new card and waived the fee.
Ms. [redacted] was advised the card will be delivered in two business days.   On 10/30/14, records show Ms. [redacted] registered her new card and has been
successfully conducting transactions.
I also left a voice message for Ms. [redacted] today to contact me.  I want to assure her that her service concerns have been addressed.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
I don't see a resolution I called the business and there response is they don't know when they will find out what happened to my missing money :(
Regards,
[redacted]

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Please note that this appears to be a duplicate complaint #[redacted].Sincerely,[redacted]Vice PresidentComerica Incorporated