U S Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.  I have been...

informed that the dispute is currently under review.   [redacted] will be notified by Direct Express of the results of the investigation.
I can appreciate [redacted] frustration and have asked that a [redacted] call her and discuss the timeframe for the dispute process.  Additionally, [redacted] can contact me directly at the telephone number listed below.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process Department
[redacted]

Revdex.com,I have been informed by Direct Express Management that SY KAY's concern has been resolved.  On 8/24/17  the credit which had been posted to a closed card was corrected and the credit of $25.50 was credited to the open card.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I escalated her complaint to management at Direct Express.Below is a summary...

of the status of Ms. [redacted]'s dispute:On 02/27/15: Dispute was opened for an ATM mis-dispense in the amount of $703.00 that occurred on 02/27/2015.03/05/15: Direct Express processed a chargeback and a provisional credit in the amount of $703.00 was credited to Ms. [redacted]'s card.  A letter was sent to Ms. [redacted].  The Claim is currently pending merchant’s response.Please encourage Ms. [redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she received while attempting to assist a Direct Express cardholder who is hard of hearing.I spoke with Ms. [redacted] and belief that the cardholder has been...

assisted.  Additionally, I assured Ms. [redacted] that I appreciate her feedback and will handle the situation appropriately.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: 1[redacted]
I am rejecting this response because:
Regards,
[redacted] I am  requesting a investigation concerning this robbery, concerning my call to direct express and also a picture of the person who used my card at the ATM. I have no reason to file a false police reports if it don't happen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted]-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been notified by Direct Express management that [redacted] dispute has been resolved.  His Direct Express was provisionally credited on March 29, 2016 in the amount of $220.13.  Mr. [redacted] was sent a letter informing him of the credit to his card.Please let me know if you should need further information.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:This company doesn't have a 95% customer satisfaction rating in fact it has a lot of bad reviews on google I am not the only person having problems with their dispute process they say one thing and do another it's been weeks even months they say they going to send you out forms you never receive and you still have to wait for them to respond you call and can never get through people have lost their homes because of their process they never do what they suppose to as far as handling your complaint I have sent in a form that I finally did receive and faced a hand written dispute form as well because they said they never received the form they sent me and now they haven't recieved the fax either . I sent out another email written form a police report and where I was at doing this transactions to their advocate department then they still deny my case saying not enough information on the hand written dispute form I don't know what more they could want from me I would like my money replaces that was stolen from me my lights are past due I don't want to end up homeless like other customers I read about going through the same thing
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Please note that this complaint for [redacted] is a duplicate of Complaint ID: [redacted].Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because:they are living through there teeth  I sent the paperwork via certified mail return receipt  why should I have to pay to fax my proof of it I think they do not want to pay me my money
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]s Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have been informed by Direct Express management that Ms. [redacted] Direct Express claim has been approved and her card was credited on February 26, 2016 for $837.09.  Her claim has been resolved.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to [redacted] to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: Full Benefits are at risk causing fraudulent and illegal income tax fraud withholding [redacted] [redacted] have repeatedly reported that full benefits was not received for [redacted] [redacted] [redacted]
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about the money remaining on the Direct Express card of his deceased wife, [redacted].
I have been informed by Direct Express...

that the required documentation was received and the proceeds (balance on the card) of $5,861.75 has been mailed to Mr. [redacted] on May 22, 2014.
I believe his concerns have now been resolved.
Please express my sympathies to Mr. [redacted] for the loss of his wife and encourage him to contact me directly if he has any questions or further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]