U S Direct Express

Complaint: [redacted]
I am rejecting this response...

because:I don't thank that there was an actual investigation and I feel cheated as a woman with disabled twins that receive there Benifits monthly through the company and nothing is being done about there stolen money. And because of a discrepancy with dates and purchased merchandise that I have no part in and provided accurate proof.I haven't been refunded .I know that the company is currently under investigation because of hundreds of other disabled individuals who have been  ripped off as well. The Treasury dept has been informed of this as  well.
Regards
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating....

The cardholder may contact Direct Express directly by           calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]I called direct express and they refused to help me telling me there was nothing they could do about the money being taken. And when I asked to speak to a supervisor I was told theyhave no supervisor's there and that I would have to contact comerica bank
I am rejecting this response because:
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder...

may contact Direct Express directly by calling [redacted]1-115 and they will be happy to work with them to resolve their issue.   Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
Based on the response given by Vice President [redacted] Direct Express does not fall under the mission or prevue of the Revdex.com. This is an attempt for Direct Express to neglect liability on behalf of their company. Their company allowed $34,630.75 to be withdrawn from my account without a single notification to the me (the consumer).  Cardholder satisfaction is 95%? I find this quite hard to believe as there are many other disabled veterans and social security recipients that have experienced the same issue that I am facing. Today is June 13, 2017 and there has yet to be any type of resolution. It has been 27 days and I have yet to receive further guidance on what phase my case is in.I am still missing $34, 630.75 
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she received while attempting to assist a Direct Express cardholder who is hard of hearing.I spoke with Ms. [redacted] and belief that the...

cardholder has been assisted.  Additionally, I assured Ms. [redacted] that I appreciate her feedback and will handle the situation appropriately.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because: This response from Comerica does not resolve any of the issues I have with Direct Express about my account.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating.  The cardholder...

may contact Direct Express directly by calling[redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express customer advocacy group have been in constant contact with the [redacted] via email. [redacted] was only charged $220.13 on his Direct Express account. He was issued a credit for that amount on 03/29/2016. He is requesting the remaining $170.00 be issued to his account or his wife’s as he stated she paid the remaining  $170.00 with her card. [redacted] was advised that another dispute needs to be created to have the remaining funds issued to his wife’s card.  Direct Express is currently awaiting additional correspondence from [redacted] to continue this dispute for him. So in summary, Direct Express has been very active in assisting [redacted] in resolving his dispute.   Sincerely, [redacted] Vice President Corporate Quality Process [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm not rejecting this per se, but my Direct Express card was deactivated 2/3/16. So, was my card reactivated and my money put on it?? Please advise.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your office by [redacted].  Ms. [redacted] is concerned about a reduction in November Social Security payment.  I have been advised that her payment was reduced because of an IRS offset.  To...

confirm this, Ms [redacted] can contact the Social Security Administration at 800.[redacted] or call or visit her local Social Security office located at [redacted], MO [redacted].  The telephone number is 866.[redacted] Please encourage Ms. [redacted] to contact me directly if she has further questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated313.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, I am sad to see that they are all ready saying that because they are a government program that allows them the right to be rude lazy and disrespectful;l..  You know I had spoken to this guy I think his name is [redacted] and he was telling me that the reason they didn't get back to me four or five months ago was because my fking fax was blurry. Talk about sad and pathetic.  I just hope they give me my mponey back soon
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a dispute he filed on his Direct Express card.
On 5/14/14 - Mr. [redacted] opened a dispute for an alleged unauthorized...

transaction in the amount of $50.00 that occurred on 5/12/14.
On 05/21/14 - Mr. [redacted]'s new replacement card was registered.
On 05/27/14 - Direct  Express received the Dispute paperwork.  The claim is currently pending completion of the investigation.
Mr. [redacted] will be notified by Direct Express of the outcome of the investigation.
Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
This is so not true....I have never received any phone what's so ever from us direct express and on top I have yet received a letter asking for additional information. This is all so UNTRUE...us direct express needs to stop being dishonest

Complaint: [redacted]
I am rejecting this response because:Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.This is untrue although they may be a program they doesnt give them the right to steal money.I have tried calling the deirect express and they will not help me and the treasury department does not control direct express!!! The treasury department can not help me because direct express is the company stealing my grandsons money.Social Security has ask 18 times for them to return the funds they are trying to steal but they refuse.
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted]' complaintto Management at Direct Express to review and reach out to Mr. [redacted] to assist in resolving his issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department